Novotel Hamburg City Alster

Luebecker Str. 3, Hamburg 22087 DE
View Map Reservations: +1-800-760-7718
4.0 Star property
Select Your Room:
01/27/2020 - 01/28/2020
Searching all hotel inventory networks
4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of Verified Reviews

Rated 84/100 based on reviews from all travelers.

"Very good city hotel. Close to parking areas and public transportation. Great pool. Awesome vibe."

Vibe

91/100
379 reviews

"Awesome vibe. Modern Hotel. Friendly atmosphere. Entrance area is ok." Stylish hotel. Good choice for a city trip. Awesome for families. Good for business people.

Service

88/100
1273 reviews

"Service staff are friendly and bar service is great, but housekeeping isn't as impressive." Professional service at the reception and restaurant. Booking process is sufficient. Room service could have been improved.

Location

88/100
1012 reviews

"Great location. Close to public transport and the train." Accessible by car, but parking is costly. Near the city centre with nearby dining and shopping, and okay sightseeing.

WiFi

83/100
52 reviews

"Fast and cheap WiFi. Average wifi quality."

Breakfast

82/100
1086 reviews

"Tasty yet pricey breakfasts."

Pool

78/100
7 reviews

"Great pool."

Room

76/100
1658 reviews

"Modern rooms, with good TV's." Clean rooms with lovely views, great beds, yet poor A/C. Rooms are large enough and decently maintained, and the furniture is fine. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Complaints about minibars and kitchenettes.

Cleanliness

74/100
562 reviews

"Clean rooms. The bathrooms and dining area need some cleaning." Moderately clean wellness & sports facilities.

Food

53/100
317 reviews

"Poorly rated dining experience, overall, with particularly disliked pork dishes." Complaints about restaurant cleanliness, food price, and side dishes. Menu is alright, but snacks are not great. Desserts & fruits are ok. No good fish & seafood. Vegetables are average.

Value

36/100
388 reviews

"Value for money could be better. Pricey breakfast and dining." Free internet. Beverages could be cheaper.

Rated 84/100 based on reviews from families.

"Train station is close. Nice TV."

Vibe

92/100
102 reviews

"Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish hotel." Entrance area is ok.

Location

87/100
242 reviews

"Near city centre in a great location." Close to public transport and the train. Accessible by car, but parking is costly.

Service

86/100
333 reviews

"Service staff are friendly and bar service is great, but housekeeping isn't as impressive." Professional service at the reception and restaurant. Room service could have been improved. Booking process is sufficient.

Breakfast

82/100
318 reviews

"Tasty yet pricey breakfasts."

Room

79/100
423 reviews

"Modern rooms, with good TV's." Tidy, relatively well-maintained rooms of average size, with average beds. Small rooms and poorly cleaned bathrooms. Average minibars and furniture. Shower can be a problem. AC needs updating.

Cleanliness

76/100
150 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Amenities

54/100
59 reviews

"Uninspiring buildings and a so-so entrance area." Nice grounds with great facilities for kids. Elevator in need of updating.

Food

45/100
73 reviews

"Dining disappointed some guests in quality and price." Menu is OK with reasonable desserts, but sides are not recommended. No good fish & seafood.

Value

32/100
90 reviews

"Value for money could be better. Pricey breakfast and dining."

Rated 84/100 based on reviews from couples.

"Good restaurant service. Stylish hotel."

Location

95/100
89 reviews

"Near city centre in a great location. Close to public transport." Good car access, but so-so parking.

Vibe

91/100
50 reviews

"Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish hotel."

Service

88/100
143 reviews

"Efficient, cheerful service, particularly at the restaurant, and good reception."

Breakfast

82/100
111 reviews

"Tasty yet pricey breakfasts."

Room

79/100
183 reviews

"Updated, clean, decently sized rooms with acceptable maintenance." Bathroom needs cleaning. Average minibars and furniture. Shower can be a problem.

Cleanliness

70/100
74 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Food

52/100
32 reviews

"Poor dining with a standard menu." Unappetizing pork dishes and side dishes. No good fish & seafood.

Value

34/100
28 reviews

"Value for money could be better. High priced breakfast."

Rated 83/100 based on reviews from business travelers.

"Nice TV. Good internet service."

Location

88/100
64 reviews

"Good location, close to public transport." Easy car access but inadequate parking.

Service

87/100
214 reviews

"Friendly and professional bar service and reception." Booking process is sufficient.

Breakfast

80/100
103 reviews

"Tasty yet pricey breakfasts."

Room

78/100
260 reviews

"Modern and clean rooms with great TVs." Small rooms and poorly cleaned bathrooms. Room maintenance and furnishings are OK. Shower can be a problem. Minibar can be a problem.

WiFi

72/100
7 reviews

"Good internet service. Average wifi quality."

Cleanliness

71/100
73 reviews

"Rooms are clean, but bathrooms are not."

Amenities

54/100
38 reviews

"Hotel buildings are substandard but amenities are OK." Elevator in need of updating.

Food

54/100
51 reviews

"Substandard dining experience and unpopular side dishes." Menu is adequate.

Value

41/100
43 reviews

"Value for money could be better. High priced breakfast."

Rated 83/100 based on reviews from solo travelers.

"Near city centre. New rooms."

Location

88/100
47 reviews

"Near city centre in a great location. Close to public transport."

Service

87/100
41 reviews

"Friendly service and great reception."

Room

86/100
72 reviews

"Rooms are new and decently maintained, with okay furniture." Large rooms with great beds but below-average bathrooms.

Breakfast

81/100
29 reviews

"Tasty breakfast."

Comfort

75/100
40 reviews

"Large, comfortable rooms, reasonably quiet with great beds."

Food

55/100
13 reviews

"Food is all right."

Value

39/100
13 reviews

"Value for money could be better."

Rated 87/100 based on reviews from all travelers.

"Very good city hotel. Close to parking areas and public transportation. Great pool. Awesome vibe."

Location

89/100
10 reviews

"Great location."

Service

88/100
7 reviews

"Fantastic service."

Breakfast

83/100
8 reviews

"Tasty breakfast."

Cleanliness

78/100
7 reviews

"Clean rooms."

Room

75/100
15 reviews

"Rooms are tidy and of average size."

Comfort

68/100
6 reviews

"Somewhat comfortable and acceptably sized rooms."

Rated 82/100 based on reviews from all travelers.

"Very good city hotel. Close to parking areas and public transportation. Great pool. Awesome vibe."

Service

90/100
27 reviews

"Efficient, friendly service with a nice reception."

Location

85/100
19 reviews

"Good location, close to public transport. Parking is rare."

Breakfast

82/100
17 reviews

"Tasty breakfast."

Cleanliness

76/100
9 reviews

"Clean rooms."

Room

74/100
30 reviews

"Clean, moderately-sized rooms with great beds but poor bathrooms."

Comfort

68/100
16 reviews

"Average comfort, noise, and size, but wonderful beds."

Amenities

57/100
5 reviews

"Average hotel building."

Food

51/100
11 reviews

"Decent food and menu."

Value

34/100
8 reviews

"Value for money could be better."

Rated 84/100 based on reviews from families.

"Friendly service. Clean."

Location

86/100
6 reviews

"Great location."

Room

74/100
6 reviews

"Great room."

Rated 84/100 based on reviews from couples.

"Tasty breakfast. Fantastic service."

Service

90/100
7 reviews

"Fantastic service."

Room

72/100
6 reviews

"Great room."

Rated 78/100 based on reviews from business travelers.

"Great room. Fantastic service."

Service

86/100
5 reviews

"Fantastic service."

Room

71/100
7 reviews

"Great room."

Comfort

69/100
5 reviews

"Comfortable."

Rated 80/100 based on reviews from all travelers.

"Very good city hotel. Close to parking areas and public transportation. Great pool. Awesome vibe."

Location

90/100
138 reviews

"Near city centre in a great location." Close to public transport and the train. Decent, but pricey, parking.

Service

86/100
174 reviews

"Friendly, professional service, however housekeeping is less well rated." Service at the restaurant and bar are great, and reception is efficient. Booking process is sufficient.

Room

77/100
218 reviews

"Tidy, modern, relatively well-kept rooms." Beds are OK, as is the room size, but A/C and furnishings are lacking. Bathrooms are moderately-sized, but substandard. Acceptable minibar. Shower can be a problem.

WiFi

74/100
16 reviews

"Good internet service. Average wifi quality."

Breakfast

70/100
116 reviews

"Tasty yet pricey breakfasts."

Food

60/100
36 reviews

"Decent food and okay desserts. Menu is adequate."

Value

42/100
58 reviews

"Value for money could be better. High priced breakfast."

Rated 83/100 based on reviews from families.

"New rooms. Near city centre."

Location

88/100
31 reviews

"Good location, close to public transport. Parking is rare."

Service

87/100
45 reviews

"Friendly service and great reception."

Cleanliness

75/100
18 reviews

"Clean hotel facilities. Clean rooms."

Breakfast

74/100
30 reviews

"Tasty yet pricey breakfasts."

Room

72/100
51 reviews

"Mediocre sized rooms with so-so beds and furniture, but clean."

Food

56/100
8 reviews

"Food is all right."

Amenities

52/100
8 reviews

"Hotel buildings are substandard but amenities are OK."

Value

35/100
10 reviews

"Value for money could be better. High priced breakfast."

Rated 75/100 based on reviews from business travelers.

"Modern Hotel. Great reception."

Location

89/100
9 reviews

"Great location."

Service

88/100
36 reviews

"Friendly service and great reception."

Breakfast

82/100
17 reviews

"Tasty breakfast."

Bar

80/100
5 reviews

"Bar is awesome."

Room

77/100
45 reviews

"Clean, moderately-sized rooms with great beds but poor bathrooms."

Wellness

70/100
6 reviews

"Great wellness & sports facilities."

Amenities

58/100
9 reviews

"Average hotel building."

Food

55/100
7 reviews

"Food is all right."

Value

41/100
9 reviews

"Value for money could be better."

Rated 79/100 based on reviews from couples.

"Good restaurant service. Professional service."

Location

91/100
9 reviews

"Good location, close to public transport."

Service

89/100
14 reviews

"Friendly service and great reception."

Breakfast

79/100
12 reviews

"Tasty breakfast."

Room

75/100
17 reviews

"Rooms are clean but complaints about the bathrooms."

Amenities

62/100
5 reviews

"Average hotel building."

Rated 80/100 based on reviews from solo travelers.

"Great room. Great location."

Comfort

68/100
5 reviews

"Comfortable."

Rated 84/100 based on reviews from all travelers.

"Very good city hotel. Close to parking areas and public transportation. Great pool. Awesome vibe."

Service

91/100
20 reviews

"Friendly service."

Location

87/100
20 reviews

"Great location. Pricey, inconvenient parking."

Breakfast

80/100
15 reviews

"Tasty breakfast."

Cleanliness

79/100
8 reviews

"Clean rooms."

Room

75/100
28 reviews

"Great beds in clean and decently sized rooms."

Comfort

66/100
14 reviews

"Room size and comfort are OK, but beds are great."

Value

35/100
10 reviews

"Value for money could be better."

Rated 82/100 based on reviews from families.

"Great room. Fantastic service."

Service

90/100
7 reviews

"Fantastic service."

Location

87/100
9 reviews

"Well-located, although unfortunately the parking isn't easy."

Breakfast

79/100
8 reviews

"Tasty breakfast."

Cleanliness

78/100
6 reviews

"Clean rooms."

Room

70/100
11 reviews

"Clean, reasonable rooms."

Rated 88/100 based on reviews from all travelers.

"Very good city hotel. Close to parking areas and public transportation. Great pool. Awesome vibe."

Service

86/100
9 reviews

"Fantastic service."

Location

85/100
6 reviews

"Great location."

Breakfast

80/100
8 reviews

"Tasty breakfast."

Room

72/100
9 reviews

"Great room."

Comfort

68/100
6 reviews

"Comfortable."

Value

39/100
5 reviews

"Value for money could be better."

Rated 83/100 based on reviews from all travelers.

"Very good city hotel. Close to parking areas and public transportation. Great pool. Awesome vibe."

Location

90/100
727 reviews

"Great location. Close to public transport and the train." Accessible by car, but parking is costly. Near the city centre with nearby dining and shopping, and okay sightseeing.

Service

88/100
949 reviews

"Service staff are friendly and bar service is great, but housekeeping isn't as impressive." Professional service at the reception and restaurant. Booking process is sufficient. Room service could have been improved.

Breakfast

84/100
836 reviews

"Tasty yet pricey breakfasts."

WiFi

79/100
30 reviews

"Good internet service. Average wifi quality."

Room

76/100
1253 reviews

"Modern and clean rooms with great TVs." Beds, room sizes and maintenance levels are average. Small rooms and poorly cleaned bathrooms. Views and furnishings are standard. Shower can be a problem. Poor quality minibars and A/C.

Cleanliness

72/100
430 reviews

"Clean rooms. The bathrooms and dining area need some cleaning."

Food

50/100
236 reviews

"Complaints about dining experience with subpar desserts & fruits." Restaurant is pricey, and the menu is alright, but side dishes are not highly recommended. Untasty pork dishes and an insufficiently clean dining area. No good fish & seafood. Vegetables are average.

Value

32/100
269 reviews

"Value for money could be better. Pricey breakfast and dining."

Rated 84/100 based on reviews from families.

"Train station is close. Stylish hotel."

Vibe

91/100
77 reviews

"Awesome vibe. Modern Hotel. Stylish hotel."

Location

87/100
166 reviews

"Near city centre in a great location." Close to public transport and the train. Accessible by car, but parking is costly.

Service

86/100
252 reviews

"Efficient, cheerful service, particularly at the restaurant, and good reception." Housekeeping can be a problem.

Breakfast

85/100
249 reviews

"Tasty yet pricey breakfasts."

Room

79/100
316 reviews

"Modern and clean rooms with great TVs." Acceptably maintained rooms with mediocre beds and furniture. Small rooms and poorly cleaned bathrooms. Decently sized rooms with okay minibars. Shower can be a problem.

Cleanliness

73/100
111 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Amenities

57/100
47 reviews

"Hotel buildings are substandard but amenities are OK." Nice grounds with great facilities for kids. Elevator in need of updating.

Food

44/100
55 reviews

"Poor dining with a standard menu." Desserts, fruits and sides are poorly reviewed. No good fish & seafood.

Value

32/100
65 reviews

"Value for money could be better. High priced breakfast."

Rated 82/100 based on reviews from couples.

"Good bar service. Good restaurant service."

Location

94/100
71 reviews

"Near city centre in a great location. Close to public transport." Easy car access but inadequate parking.

Vibe

92/100
41 reviews

"Awesome vibe. Modern Hotel. Friendly atmosphere."

Service

86/100
114 reviews

"Efficient, cheerful service, particularly at the restaurant, and good reception."

Breakfast

84/100
89 reviews

"Tasty yet pricey breakfasts."

Room

77/100
152 reviews

"Rooms are new and fairly maintained with OK furniture, but beds are exceptional." Average sized rooms which are decently clean, but with cleanliness problems in the bathrooms. Shower can be a problem. Minibar can be a problem.

Cleanliness

68/100
63 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Food

48/100
26 reviews

"Poor dining with a standard menu." Unappetizing pork dishes and side dishes. No good fish & seafood.

Value

36/100
21 reviews

"Value for money could be better. High priced breakfast."

Rated 81/100 based on reviews from business travelers.

"Good internet service. Nice TV."

Location

88/100
45 reviews

"Good location, close to public transport. Parking is rare."

Service

87/100
161 reviews

"Efficient, friendly service with a nice reception." Booking process is sufficient.

Breakfast

80/100
78 reviews

"Tasty yet pricey breakfasts."

Room

77/100
197 reviews

"Rooms are new, moderately clean and of average size." Small rooms and poorly cleaned bathrooms. Room maintenance and furnishings are OK. Shower can be a problem. Minibar can be a problem. Nice TV.

Cleanliness

69/100
60 reviews

"Cleanliness is lacking in rooms and bathrooms."

Amenities

54/100
26 reviews

"Hotel buildings are substandard but amenities are OK." Elevator in need of updating.

Food

54/100
40 reviews

"Substandard dining experience and unpopular side dishes." Menu is adequate.

Value

36/100
28 reviews

"Value for money could be better. High priced breakfast."

Rated 84/100 based on reviews from solo travelers.

"Near city centre. New rooms."

Location

91/100
42 reviews

"Near city centre in a great location. Close to public transport."

Service

86/100
35 reviews

"Friendly service and great reception."

Room

84/100
61 reviews

"Superb beds and new rooms, but so-so room size and furniture." Bathrooms are not well rated.

Breakfast

80/100
24 reviews

"Tasty breakfast."

Food

53/100
10 reviews

"Food is all right."

Value

39/100
13 reviews

"Value for money could be better."

Rated 77/100 based on reviews from all travelers.

"Very good city hotel. Close to parking areas and public transportation. Great pool. Awesome vibe."

Service

91/100
17 reviews

"Service is professional and friendly."

Location

89/100
20 reviews

"Good location, close to public transport."

Breakfast

82/100
14 reviews

"Tasty breakfast."

Cleanliness

74/100
10 reviews

"Clean rooms."

Room

70/100
24 reviews

"Clean and reasonably-sized rooms, but substandard bathrooms."

Food

53/100
5 reviews

"Food is all right."

Value

36/100
8 reviews

"Value for money could be better."

Rated 83/100 based on reviews from all travelers.

"Very good city hotel. Close to parking areas and public transportation. Great pool. Awesome vibe."

Service

90/100
21 reviews

"Friendly service."

Location

83/100
25 reviews

"Well-located, although unfortunately the parking isn't easy."

Breakfast

83/100
35 reviews

"Tasty breakfast."

Room

74/100
22 reviews

"Excellent rooms with wonderful beds."

Food

54/100
7 reviews

"Decent food and menu."

Value

32/100
7 reviews

"Value for money could be better."

Rated 84/100 based on reviews from all travelers.

"Very good city hotel. Close to parking areas and public transportation. Great pool. Awesome vibe."

Location

91/100
15 reviews

"Good location, close to public transport. Average parking."

Breakfast

81/100
12 reviews

"Tasty breakfast."

Service

81/100
11 reviews

"Fantastic service."

Cleanliness

78/100
8 reviews

"Clean rooms."

Room

73/100
17 reviews

"Clean rooms."

Value

37/100
6 reviews

"Value for money could be better."

Rated 88/100 based on reviews from families.

"Great room. Fantastic service."

Location

90/100
11 reviews

"Great location with good parking availability."

Service

84/100
8 reviews

"Fantastic service."

Breakfast

82/100
9 reviews

"Tasty breakfast."

Cleanliness

77/100
5 reviews

"Clean."

Room

73/100
11 reviews

"Great room."

Rated 85/100 based on reviews from all travelers.

"Very good city hotel. Close to parking areas and public transportation. Great pool. Awesome vibe."

Service

88/100
19 reviews

"Friendly service."

Location

82/100
10 reviews

"Great location."

Breakfast

79/100
12 reviews

"Tasty breakfast."

Room

72/100
18 reviews

"Great room."

Food

49/100
8 reviews

"Food could be better."

Value

44/100
9 reviews

"Value for money could be better."

Rated 82/100 based on reviews from families.

"Great room. Friendly service."

Service

87/100
8 reviews

"Friendly service."

Room

71/100
7 reviews

"Great room."

Review Semantics by TrustYou

Customer Reviews of Novotel Hamburg City Alster

Value
Rooms
Cleanliness
Service
Excellent
440
Very Good
655
Average
176
Poor
46
Terrible
18
true
Recent Reviews:
AnitaG2408
Trip type:
Couples
New year
Jan 4, 2020
Good service, good breakfast a lot to choice from, nice big rooms, very close to underground, clean rooms, close to centrum and train station, parking in garage under hotel. Restaurant,... more »
cathymccullough
Banbridge, United Kingdom
Trip type:
Family
great stay in hamburg
Dec 27, 2019
fantastic hotel and a great breakfast. staff were very friendly and hotel located right beside underground. very nice Christmas atmosphere in the hotel. The bar area is well laid out... more »
Tao_JBZ
Copenhagen, Denmark
Trip type:
Couples
Fantastic stay at Novotel City Alster!
Dec 20, 2019
This is 5 year in the row my wife and I enjoyed Christmas vacations in Hamburg by staying at Novotel Alster City. We can only say it’s getting better and... more »
G S
Tel-Aviv, Israel
Trip type:
Solo travel
Good value in Hamburg
Dec 17, 2019
Big room, nice service and good breakfast I wish there was a proper desk to work on (I had to work during my stay) The level of cleaning wasn't so... more »
timesx5
Dublin, Ireland
Trip type:
Couples
Deposit
Dec 16, 2019
We stayed here in early December .The hotel is nice and clean rooms are really nice and mini bar was ideal but not a knock early on the door to... more »
1-5 of 1,335 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Amenities / Features

  • Air conditioning
  • Blackout drapes/curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Free cribs/infant beds
  • Free newspaper
  • Free toiletries
  • Free WiFi
  • Free wired Internet
  • Hair dryer
  • In-room climate control (air conditioning)
  • In-room safe
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LCD TV
  • Number of bathrooms - 1
  • Phone
  • Private bathroom
  • Rainfall showerhead
  • Room service (limited hours)
  • Satellite TV service
  • Shampoo
  • Shower only
  • Soap
  • Soundproofed rooms
  • Toilet paper

About Novotel

  • Business and leisure hotel with locations in major international cities, business districts and tourist destinations
  • Spacious guestrooms in a contemporary design with eco-friendly amenities
  • Free Wi-Fi services and plenty of outlets
  • 4 breakfast options: early bird, city breakfast, buffet breakfast, room service and 3 lunch/dinner options: restaurant, bar, and in-room service
  • Uniquely designed meeting room spaces
  • Great accomodation offers for families including breakfast for 2 children under 16 per adult room, late Sunday check-out time (5pm), giveaways and play areas, as well as special kid's menus and baby equipment
  • Fitness and wellness areas

The Novotel highlights above are subject to change without notice.

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