Hard Rock Hotel Cancun All Inclusive

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun 77500 MX
View Map Reservations: +1-800-219-2797
4.5 Star Property Near Ballenas Beach
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Very Good
4.0/5

Based on 3784 guest reviews

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  • Pool umbrellas
  • Free WiFi
  • Number of outdoor pools - 1
  • Free buffet breakfast
  • Free breakfast
  • Children's club (free)
  • Fitness facilities
  • Stair-free path to entrance
  • Billiards or pool table
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05/18/2024 - 05/19/2024
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6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Property Description

Located in Cancun (Zona Hotelera), Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Iberostar Cancun Golf Course. This luxury resort is 1.9 mi (3.1 km) from La Isla Shopping Mall and 2.3 mi (3.7 km) from El Rey Ruins.

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy pizza at Pizzeto, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Treat yourself to a stay in one of the 600 guestrooms, featuring indoor private spa tubs and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and free minibar items.

Distances are displayed to the nearest 0.1 mile and kilometer.

Aquaworld - 0.8 km / 0.5 mi
Ballenas Beach - 1.3 km / 0.8 mi
Oasis Arena - 1.6 km / 1 mi
San Miguelito - 1.7 km / 1 mi
Maya Museum of Cancun - 2 km / 1.3 mi
Iberostar Cancun Golf Course - 2.1 km / 1.3 mi
Tequila Museum - 2.3 km / 1.4 mi
Marlin Beach - 2.4 km / 1.5 mi
Hotel Zone Beaches - 2.4 km / 1.5 mi
La Isla Shopping Mall - 2.4 km / 1.5 mi
Kukulcan Plaza Shopping Mall - 2.6 km / 1.6 mi
Luxury Avenue Shopping Mall - 2.6 km / 1.6 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 2.7 km / 1.7 mi
Yamil Lu'um Archaeological Zone - 2.7 km / 1.7 mi
Isla Dorada - 3.4 km / 2.1 mi

The nearest major airport is Cancun Intl. Airport (CUN) - 17.5 km / 10.9 mi

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This resort has 16404 square feet (1524 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and an outdoor tennis court. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Green Sustainability

Travel LifeTurtle Release ProgramWatch baby sea turtles hatch and take their first steps into the sea on the beach of Secrets the Vine Cancun! Be a part of this amazing experience on your vacation while helping with our efforts to protect and preserve the sea turtle population. Occurs seasonally July through December (hatchings may vary).

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 18
  • Air hockey
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Number of stairs to reach property - 2
  • Shopping on site
  • Proposal/romance packages available
  • Babysitting or childcare (surcharge)
  • Parking (limited spaces)
  • Airport transportation
  • Pool umbrellas
  • Number of meeting rooms - 14
  • Conference space size (meters) - 1524
  • Free WiFi
  • Number of bars/lounges - 6
  • Number of outdoor pools - 1
  • Number of swim-up bars - 2
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Free buffet breakfast
  • Airport transportation (surcharge)
  • LED light bulbs
  • No accessible shuttle
  • Wheelchair-accessible on-site restaurant
  • Outdoor tennis courts - 1
  • Golf lessons available nearby
  • Free breakfast
  • Visual alarms in hallways
  • Handrails in stairways
  • Multilingual staff
  • Conference center
  • Wheelchairs available on site
  • Number of accessible parking spaces - 4
  • Evening entertainment
  • Daily
  • Turkish bath/Hammam
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Children's club (free)
  • Elevator
  • Fitness facilities
  • Basketball on site
  • Uncovered parking
  • Wheelchair accessible (may have limitations)
  • Number of buildings/towers - 1
  • Total number of rooms - 600
  • Number of floors - 12
  • Property does not require health documentation at check-in
  • Professional property host/manager
  • EarthCheck
  • Property does not offer onsite COVID-19 testing
  • No cribs (infant beds) available
  • Banquet hall
  • Food and water bowls
  • Wheelchair-accessible concierge desk
  • Table tennis
  • Beach umbrellas
  • Wheelchair-accessible path to elevator
  • Spa treatment room(s)
  • Health club
  • Arcade/game room
  • Well-lit path to entrance
  • Garden
  • Stair-free path to entrance
  • Wedding services
  • Full-service spa
  • Beach towels
  • Yoga classes/instruction on site
  • Elevator door width (inches) - 35
  • Stairwell handrail height (inches) - 35
  • Elevator door width (centimeters) - 89
  • Luggage storage
  • Billiards or pool table
  • Porter/bellhop
  • Stairwell handrail height (centimeters) - 90
  • 24-hour front desk
  • Lifeguard on site
  • Playground on site
  • Number of restaurants - 5
  • Spa services on site
  • Golfing nearby
  • Smoke-free property
  • Snack bar/deli
  • Children's pool
  • Free self parking
  • Conference space
  • Terrace
  • Beach sun loungers
  • Tennis on site
  • Hair salon
  • Pool sun loungers
  • Wheelchair accessible path of travel
  • ATM/banking
  • Conference space size (feet) - 16404
  • Concierge services

Airport & Shuttle Information

Cancun International Airport (CUN) 17.5 km / about 15 minutes away.

Local Shuttle Info: Contact AMSTAR for costs

Breakfast Information

Buffet style breakfast or room service. All meals, snacks, and beverages are included in the rate.

Pet Friendly?

Maximum number of pets per room 2

Pet max weight (per pet) in lb is 50

Only dogs and cats are allowed

Pet max weight (per pet) in kg is 23

Pets cannot be left unattended

Service animals not allowed

Pets allowed

No pets allowed.

Parking Info

Complimentary parking 24hrs

Internet / WiFI

Complimentary wifi

Misc Fees / Policies

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Cleaning Policies

At a Glance: Enhanced Safety & Sanitation ProtocolsGet in the know about the essential changes we’ve made to keep you safe on the road:Our trained teams now operate in accordance with all COVID-19 safety and sanitation protocols. No matter the query, we’re fully prepared to assist with any issue regarding health, safety, and hygiene.When you check-in, you’ll be able to opt-in or out of housekeeping services. Housekeeping will wear full protective clothing (PPE) at all times.We’re sanitizing all communal spaces, working areas, and swimming pools according to human interface cleaning protocols. That means particular attention to ‘high-touch’ points like buttons, handrails, door handles, locks, faucets, counter surfaces, etc.We’ve limited the occupancy at all of our locations to allow proper social distancing.All of our cleaning products are now ECOLAB certified - the global leaders in water, hygiene, and energy technology.

Property is cleaned with disinfectant

Guests are provided with free hand sanitizer

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Property follows sanitization practices of Safe Travels (WTTC - Global)

Guest accommodation is sealed after cleaning

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

Property follows sanitization practices of Ecolab (3rd party expert - Global)

Property confirms they are implementing enhanced cleaning measures

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