THE CRANLEY

10 Bina Gardens South Kensington, London SW50LA United Kingdom (GBR)
4.0 Star Downtown Hotel
51.49135-0.18334
Check availability
Very Good
4.5/ 5

Based on 598 guest reviews

Show Guest Reviews
  • 38 rooms in property
  • 4 floors in property
  • Check-in: 14:00
  • Check-out: 12:00
  • Group friendly rating of 7.0/10
  • 2 conference rooms in property

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Room Types

Check Rates Double Deluxe Breakfast Included
Non-Smoking
Check Rates Double Executive Breakfast Included
Non-Smoking
Check Rates Executive Double or Twin Room 1 Double or 2 Single Beds
Non-Smoking
Check Rates Executive Room Breakfast Included
Non-Smoking
Check Rates Four Posuiter King
Non-Smoking
Check Rates Four Posuiter Room Breakfast Included
Non-Smoking
Check Rates Superior Double or Twin Room 1 Double or 2 Single Beds
Non-Smoking
Check Rates Superior Room Breakfast Included
Non-Smoking
Check Rates Twin Executive Breakfast Included
Non-Smoking

Local Attractions

Natural History Museum Victoria and Albert Museum Science Museum Buckingham Palace Earl's Court Exhibition Centre Knightsbridge Royal Albert Hall Kensington Palace Imperial College

Summary of Verified Reviews

Summary of 389 verified reviews

82
Very Good

Very good luxury hotel. Close to Gloucester Road. Close to restaurants, bars and public transportation. Beautiful architecture. Awesome vibe. Great reception. Popular among couples.

“Bedding was luxurious” “Concierge staff are very nice”

Good Overall Ranking Top 34% in city
Excellent Luxury Hotel Top 10% in city
Great Boutique Hotel Top 13% in city

Good to know

  • Friendly atmosphere

    “Good atmosphere” “Charming hotel”

  • Friendly service

    “Charming staff” “Friendly attitude”

  • Very quiet

    “Private cab” “Quiet boutique style hotel”

  • Poorly-maintained rooms

    “Conditioning did not work”

Review highlights

Location

97/100
104 reviews

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby.

“Close to shops and museums” “Superb location” “Convenient to the tube and shopping/dining”

Service

85/100
142 reviews

Friendly service and great reception.

“Staff was excellent” “Customer service was excellent” “Execellent service”

Vibe

71/100
70 reviews

Awesome vibe. Friendly atmosphere. Stylish Hotel. Hotel is outdated. Luxury hotel. Nice boutique hotel.

“Bedding was luxurious” “Friendly establishment” “Cozy reception area”

Room

51/100
122 reviews

Great beds in okay rooms. Grubby little rooms with bad A/C. Neglected, old rooms with bad kitchenettes and furnishings. Bathrooms are moderately-sized, but substandard.

“Bedding was luxurious” “Rather small shower” “No mirror”

WiFi

47/100
15 reviews

Bad internet service.

“Slow WiFi” “Poor wifi reception” “Poor wifi”

Amenities

44/100
38 reviews

Poor hotel buildings. Beautiful architecture.

“Old building” “Lack lustre” “Dirty carpets”

Breakfast

43/100
33 reviews

Bad breakfast.

“Service breakfast is really small” “Without breakfast” “No breakfast room”

Cleanliness

42/100
19 reviews

Dirty room. Moderately clean hotel facilities.

“Curtains were dirty” “Dirty carpets” “Bathroom floor unclean”

Ranked top 53% by couples, with a score of 77

Good to know

  • Beautiful architecture

    “Traditional decore” “Decor wise”

  • Dirty

    “Curtains were dirty” “Dirty carpets”

  • Friendly atmosphere

    “Good atmosphere” “Charming hotel”

  • Dirty room

    “Curtains were dirty” “Bathroom floor unclean”

Review highlights

Location

96/100
24 reviews

Great location.

“Close to shops and museums” “Superb location” “Convenient to the tube and shopping/dining”

Service

83/100
47 reviews

Efficient, friendly service with a nice reception.

“Staff was excellent” “Customer service was excellent” “Execellent service”

Comfort

61/100
27 reviews

Small, acceptably comfortable rooms, but awful A/C. Peaceful rooms with great beds.

“Bedding was luxurious” “Quiet boutique style hotel” “Rather small shower”

Amenities

47/100
13 reviews

Poor hotel buildings. Beautiful architecture.

“Old building” “Lack lustre” “Dirty carpets”

Room

46/100
41 reviews

Cramped, dirty rooms with bad furniture and A/C. Excellent beds but rooms and bathrooms need maintenance.

“Rather small shower” “No shower cap” “No mirror”

Cleanliness

40/100
5 reviews

Dirty room.

“Curtains were dirty” “Dirty carpets” “Bathroom floor unclean”

Breakfast

40/100
12 reviews

Bad breakfast.

“Service breakfast is really small” “Without breakfast” “No breakfast room”

Ranked top 34% by solo travelers, with a score of 82

Good to know

  • Poor hotel buildings

    “Old building” “Lack lustre”

  • Bad breakfast

    “Service breakfast is really small” “Without breakfast”

  • Bad amenities

    “Old building” “Lack lustre”

  • Small rooms

    “Rather small shower” “Room a bit small”

Review highlights

Location

96/100
10 reviews

Great location.

“Close to shops and museums” “Superb location” “Convenient to the tube and shopping/dining”

Service

87/100
18 reviews

Friendly service.

“Staff was excellent” “Customer service was excellent” “Execellent service”

Vibe

72/100
10 reviews

Awesome vibe.

“Bedding was luxurious” “Friendly establishment” “Cozy reception area”

Room

55/100
19 reviews

Rooms are cramped and bathrooms are not great.

“Bedding was luxurious” “No mirror” “Conditioning did not work”

Breakfast

49/100
5 reviews

Bad breakfast.

“Service breakfast is really small” “Without breakfast” “No breakfast room”

Amenities

43/100
6 reviews

Poor hotel buildings.

“Old building” “Lack lustre” “Dirty carpets”

Ranked top 24% by families, with a score of 88

Good to know

  • Great location

    “Close to shops and museums” “Superb location”

  • Fantastic service

    “Staff was excellent” “Customer service was excellent”

  • Friendly service

    “Charming staff” “Friendly attitude”

  • Awesome vibe

    “Bedding was luxurious” “Friendly establishment”

Review highlights

Location

97/100
11 reviews

Great location.

“Close to shops and museums” “Superb location” “Convenient to the tube and shopping/dining”

Service

85/100
11 reviews

Friendly service.

“Staff was excellent” “Customer service was excellent” “Execellent service”

Vibe

75/100
5 reviews

Awesome vibe.

“Bedding was luxurious” “Friendly establishment” “Cozy reception area”

Room

56/100
10 reviews

Room is all right.

“Bedding was luxurious” “No mirror” “Conditioning did not work”

Review highlights

Location

91/100
5 reviews

Great location.

“Close to shops and museums” “Superb location” “Convenient to the tube and shopping/dining”

Service

84/100
7 reviews

Fantastic service.

“Staff was excellent” “Customer service was excellent” “Execellent service”

Room

50/100
6 reviews

Room is all right.

“Bedding was luxurious” “Rather small shower” “No shower cap”

Ranked top 63% by couples, with a score of 76

Good to know

  • Fantastic service

    “Staff was excellent” “Customer service was excellent”

Review highlights

Service

83/100
5 reviews

Fantastic service.

“Staff was excellent” “Customer service was excellent” “Execellent service”

Room

46/100
3 reviews

Room is not nice.

“Rather small shower” “No shower cap” “No mirror”

Good to know

  • Very quiet

    “Private cab” “Quiet boutique style hotel”

  • Friendly atmosphere

    “Good atmosphere” “Charming hotel”

  • Friendly service

    “Charming staff” “Friendly attitude”

Review highlights

Location

98/100
14 reviews

Great location.

“Close to shops and museums” “Superb location” “Convenient to the tube and shopping/dining”

Service

82/100
12 reviews

Friendly service.

“Staff was excellent” “Customer service was excellent” “Execellent service”

Comfort

63/100
9 reviews

Reasonably comfortable, peaceful rooms.

“Bedding was luxurious” “Quiet boutique style hotel” “Quiet neighborhood”

Value

62/100
3 reviews

Fairly good value for money.

“Free champagne” “Complimentary drinks” “Free upgrade”

Room

45/100
10 reviews

Room is not nice.

“Rather small shower” “No shower cap” “No mirror”

Good to know

  • Friendly service

    “Charming staff” “Friendly attitude”

  • Friendly atmosphere

    “Good atmosphere” “Charming hotel”

  • Good restaurants & bars in the area

    “Close to bars” “Bars nearby”

  • Dirty room

    “Curtains were dirty” “Bathroom floor unclean”

Review highlights

Location

98/100
65 reviews

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby.

“Close to shops and museums” “Superb location” “Convenient to the tube and shopping/dining”

Service

87/100
104 reviews

Efficient, friendly service with a nice reception.

“Staff was excellent” “Customer service was excellent” “Execellent service”

Vibe

70/100
49 reviews

Awesome vibe. Friendly atmosphere. Stylish Hotel. Hotel is outdated.

“Bedding was luxurious” “Friendly establishment” “Cozy reception area”

Room

56/100
83 reviews

Great beds in okay rooms. Old, poorly-maintained rooms with deficient furniture and bathrooms. Grubby little rooms with bad A/C.

“Bedding was luxurious” “Rather small shower” “No shower cap”

WiFi

45/100
8 reviews

Bad internet service.

“Slow WiFi” “Poor wifi reception” “Poor wifi”

Amenities

44/100
21 reviews

Poor hotel buildings. Beautiful architecture.

“Old building” “Lack lustre” “Dirty carpets”

Cleanliness

42/100
14 reviews

Dirty room. Moderately clean hotel facilities.

“Curtains were dirty” “Dirty carpets” “Bathroom floor unclean”

Breakfast

41/100
22 reviews

Bad breakfast.

“Service breakfast is really small” “Without breakfast” “No breakfast room”

Ranked top 55% by couples, with a score of 78

Good to know

  • Poor hotel buildings

    “Old building” “Lack lustre”

  • Bad air conditioning

  • Comfortable beds

    “Bedding was luxurious” “Loved the 2 poster bed”

  • Beautiful architecture

    “Traditional decore” “Decor wise”

Review highlights

Location

98/100
16 reviews

Great location.

“Close to shops and museums” “Superb location” “Convenient to the tube and shopping/dining”

Service

83/100
33 reviews

Service is professional and friendly.

“Staff was excellent” “Customer service was excellent” “Execellent service”

Room

49/100
28 reviews

Small, poorly-maintained rooms with bad A/C. Comfortable beds.

“Rather small shower” “No shower cap” “No mirror”

Amenities

47/100
9 reviews

Poor hotel buildings. Beautiful architecture.

“Old building” “Lack lustre” “Dirty carpets”

Cleanliness

41/100
4 reviews

Dirty.

“Curtains were dirty” “Dirty carpets” “Bathroom floor unclean”

Breakfast

40/100
6 reviews

Bad breakfast.

“Service breakfast is really small” “Without breakfast” “No breakfast room”

Ranked top 26% by solo travelers, with a score of 88

Good to know

  • Friendly service

    “Charming staff” “Friendly attitude”

  • Awesome vibe

    “Bedding was luxurious” “Friendly establishment”

  • Fantastic service

    “Staff was excellent” “Customer service was excellent”

  • Great location

    “Close to shops and museums” “Superb location”

Review highlights

Location

96/100
7 reviews

Great location.

“Close to shops and museums” “Superb location” “Convenient to the tube and shopping/dining”

Service

87/100
15 reviews

Friendly service.

“Staff was excellent” “Customer service was excellent” “Execellent service”

Vibe

72/100
6 reviews

Awesome vibe.

“Bedding was luxurious” “Friendly establishment” “Cozy reception area”

Room

56/100
14 reviews

Room is all right.

“Bedding was luxurious” “Rather small shower” “No shower cap”

Ranked top 64% by families, with a score of 83

Good to know

  • Great location

    “Close to shops and museums” “Superb location”

  • Fantastic service

    “Staff was excellent” “Customer service was excellent”

Review highlights

Location

97/100
3 reviews

Great location.

“Close to shops and museums” “Superb location” “Convenient to the tube and shopping/dining”

Service

84/100
7 reviews

Fantastic service.

“Staff was excellent” “Customer service was excellent” “Execellent service”

Room

53/100
6 reviews

Room is all right.

“Bedding was luxurious” “Rather small shower” “No shower cap”

Good to know

  • Poor hotel buildings

    “Old building” “Lack lustre”

  • Small rooms

    “Rather small shower” “Room a bit small”

Review highlights

Location

96/100
7 reviews

Great location.

“Close to shops and museums” “Superb location” “Convenient to the tube and shopping/dining”

Service

82/100
6 reviews

Fantastic service.

“Staff was excellent” “Customer service was excellent” “Execellent service”

Comfort

58/100
5 reviews

Tiny, somewhat comfortable rooms.

“Bedding was luxurious” “Quiet boutique style hotel” “Big window”

Room

46/100
5 reviews

Small rooms.

“Rather small shower” “No shower cap” “No mirror”

Amenities

43/100
8 reviews

Poor hotel buildings.

“Old building” “Lack lustre” “Dirty carpets”

Review Semantics by TrustYou

Customer Reviews of The Cranley

4.5 out of 5. Based on 598 guest reviews , Very Good

Property Description

The Cranley is situated in a quiet street in the heart of London of the Royal Borough of Kensington and Chelsea. The hotel is one of London's most charming Town House Hotels with 38 bedrooms and one meeting room for up to 12 delegates. An ideal city centre location, appealing equally to the discerning business or leisure traveller, the Cranley brings together the best of established tradition and service, and the advantages of the most up to date technology expected from a top class hotel of the 21st century. The rooms are furnished with wonderful antiques and have an understated elegance and air of sophistication. All bedrooms have beautiful limestone bathrooms with either queen or king size beds. High speed internet access, air-conditioning, LCD TV screens, mini bar, safe, bathrobe and slippers are available in all rooms. The colours used throughout the bedrooms and reception areas. Striking combinations of Chinese blue, mustard, plum and stone-are derived from the original 19th century floor tiles which can be found in the entrance hall. All guests receive a Welcome Drink upon arrival and have the choice of Afternoon Tea with warm scones and clotted cream in the afternoon from 4pm-5pm or indulge in canapés with a glass of champagne in the evening from 7pm-8pm. All of this is served complimentary. The Cranley is ideally located to enjoy London's great attractions, many of which are within easy walking distance including the museums of Exhibition Road and the immense variety of shops and restaurants in Knightsbridge and the Kings Road- from the most exclusive to the trendy and avant-garde. Earl's Court and Olympia Exhibition Centres are very close to the hotel with Earl's Court being only a 8 minutes walk or a 2 minute taxi ride from the hotel and Olympia being 1,5 miles or a 5 minute taxi ride away. London‘s Gloucester Road and South Kensington underground stations are also just a few minutes walk away from the hotel, linking the West End with all its theatres and the City, London‘s financial centre. Gloucester Road underground station provides direct access to London‘s Heathrow Airport via a 30 minute tube journey. The Cranley is also just two miles from Victoria and Paddington Stations, with Paddington’s Heathrow Express a fast link to Heathrow Airport, and Victoria Station’s Gatwick Express connecting Gatwick Airport.

Details / Other Expenses

Check In: 14:00
Check Out: 12:00
Year of Last Renovation: 2004
Floors: 4
Rooms: 38
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 38
Handicap Rooms:
Suites: 1
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 2 View Spaces
Meeting Space: 30 sq. feet
Banquet Space: Holds 12 people
Dist. to Food/Bars: On-site
Policies / Expenses
Cancellation:
24 hours before arrival
Nightly Parking: 35
Typical Group Deposit: 50%
Total Taxes: 20.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Breakfast in room
  • Central location
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Dinner available
  • Elevator
  • Fax available
  • Hairdryer available
  • Central heating
  • Internet - wireless
  • Internet is Complimentary
  • Ironing facilities
  • Laundry facilities
  • Mini bar
  • Non-smoking rooms
  • 24 hours opened
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shower
  • Telephone in all rooms
  • Television
  • Voicemail

Airport & Shuttle Information

London Heathrow Airport, 18 miles London Gatwick Airport,

Airport Shuttle? Sorry, no airport shuttle available.

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Meeting Rooms and Banquet Rooms at The Cranley

Below are the meeting, banquet, conference and event spaces at The Cranley.

Feel free to use the The Cranley meeting space capacities chart below to help in your event planning. Hotel Planner specializes in London event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Meters)
Size
(sqm.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Penthouse Meeting Room 8 x 4 x 2 30 --/-- -- -- -- -- 12 --/-- -- -- --
Close This

Penthouse Meeting Room

The newly refurbished Penthouse Meeting Room (30m2) is situated on the top floor and can accommodate meetings of up to 12 delegates. It has the comfort of natural daylight (2 oversized windows), air conditioning and direct access to a boutique private terrace. The room is equipped with free high-speed internet access via broadband and wi-fi.
Room Type:
General Meeting Room
Total Size:
30 Sq. Meters
Dimensions:
8 x 4 x 2 Meters
Floor Level:
4
Power Outlets:
4
Columns:
0
Windows:
2
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Teleconferencing
  • Flip Chart
  • Air Conditioning
Penthouse Meeting Room Meeting Space Thumbnail 1
Penthouse Meeting Room Meeting Space Thumbnail 2
Penthouse Meeting Room Meeting Space Thumbnail 3
Photo of Penthouse Meeting Room
Interview Room 4 x 4 x 2 15 --/-- -- -- -- -- 4 --/-- -- -- --
Close This

Interview Room

The Interview Room (15m2) is adjacent to the meeting room and is ideal for interviews or as a breakout room and can accommodate meetings of up to 4 delegates. - Both rooms have natural light and are extremely quiet - Fully air-conditioned with individually controllable temperature. - Flipcharts, direct phone connection and Audio Visual equipment are available. - Complimentary high-speed Internet access (via broadband and wi-fi) in both rooms. - Interconnecting rooms, cloakroom and en suite WC. - Secretarial service (fax, photocopying, etc.) also available on request.
Room Type:
General Meeting Room
Total Size:
15 Sq. Meters
Dimensions:
4 x 4 x 2 Meters
Floor Level:
4
Power Outlets:
4
Columns:
0
Windows:
1
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Flip Chart
  • Air Conditioning
Interview Room Meeting Space Thumbnail 1
Interview Room Meeting Space Thumbnail 2
Photo of Interview Room

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