"Hotel Overbooked and Cancelled My Reservations 7 Hours from Home!"
Overall Score1.0/ 5
I set up a block of rooms for my son's baseball team to stay in while playing in the Nashville area. I held rooms for everyone at the Quality Inn in Goodlettsville, TN and at the same time I put the rooms on hold, I gave Jan my credit card number to hold my personal room for my family and was given my confirmation number for this reservation. Upon my arrival, I was notified that I didn't have a reservation at this hotel. The hotel clerk then tried to give me a king size smoking room for one night and we were in town for the weekend plus there were four people in my family. He then tried to give me someone else in my groups room that hadn't arrived yet. I wouldn't take their room and leave them in the same position they were putting me in to find out they didn't have any place to stay when they arrived. The clerk wasn't helpful and became rude and defensive to us. We left and went to the surrounding hotels to see if there were any rooms available. We were not able to find a room anywhere in Goodlettsville, TN so I called a hotel in Clarksville TN and they could accommodate us. I called to let management at the Quality Inn to let them know how we had been treated. Jan was super nice and she asked me to speak with the owner. When I spoke with the owner he then stated that he had us a room and wanted us to come back (this was the next day) but I refused not wanting to ruin another day of vacation. I also asked him how he had a room to accommodate us for the weekend when yesterday they had no rooms available. He became rude to me as well. I have called the "Choice" hotel customer service and spoken with someone concerning this problem. I am waiting to see how the situation is handled, as we lost an evening in Nashville, a day of vacation and my son was separated from his team due to someone not handling this circumstance properly. I hope the Quality Inn in Goodlettsville, TN and Choice Hotel's will see that no one else goes on vacation to find that their room is cancelled when they have traveled 7 hours for vacation!
14-Jul-2015 Verified Review, stayed from Wed Jul 08 to Mon Jul 13 2015 at a $82.00 group rate.