SHERATON UNIVERSAL HOTEL

333 Universal Hollywood Dr., Universal City, CA 91608 United States (USA)
View Map Reservations: 1-800-230-4134
3.5 Star Suburban Hotel in Los Angeles County
34.13875-118.35849
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Average
3.5/ 5

Based on 1190 guest reviews

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  • Includes an outdoor pool
  • The Avg. Group Saves 24.7%!
  • Access to gym on-site
  • 457 sleeping rooms in hotel
  • 22 floors in property
  • Check out: 12:00PM
  • Group score of 10.0/10
  • 16 meeting rooms in property

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Room Types

Check Rates 1 King :flexible Rate Breakfast Club Floor Non Smoking: Exclusive Club Lounge Access: Evening Hors D
Non-Smoking
Check Rates 1 King :flexible Rate Breakfast Non Smoking: Poolside Room: High Speed Internet For A Fee: Coffee Te
Non-Smoking
Check Rates 1 King :flexible Rate Club Floor Non Smoking: Exclusive Club Lounge Access: Evening Hors Doeuvres: C
Non-Smoking
Check Rates 1 King :flexible Rate Executive Suite Non Smoking: Exclusive Club Lounge Access: Evening Hors Doeuvr
Non-Smoking
Check Rates 1 King :flexible Rate Non Smoking: Exclusive Club Lounge Access: Canopy Bed: High Speed Internet For
Non-Smoking
Check Rates 1 King :flexible Rate Traditional Non Smoking: High Speed Internet For A Fee: Coffee Tea Maker: Flat
Non-Smoking
Check Rates 1 King :prepaid Rate Traditional Non Smoking: High Speed Internet For A Fee: Coffee Tea Maker: Flat
Non-Smoking
Check Rates 1 King Bed Club Floor Exclusive Club Lounge Accessible Evening Hors D Oeuvres Continental
Non-Smoking
Check Rates 1 King Bed Poolside Room High Speed Internet For A Fee Coffee Tea Maker Balcony or Patio
Non-Smoking
Check Rates 1 King Bed Traditional High Speed Internet For A Fee Coffee Tea Maker Flat Screen TV
Non-Smoking
Check Rates 1 Queen :flexible Rate Junior Suite Non Smoking: Exclusive Club Lounge Access: Evening Hors Doeuvres
Non-Smoking
Check Rates 2 Double Beds :flexible Rate Executive Suite Non Smoking: Exclusive Club Lounge Access: Evening Hors
Non-Smoking
Check Rates 2 Double Beds :flexible Rate Traditional Non Smoking: High Speed Internet For A Fee: Coffee Tea Make
Non-Smoking
Check Rates 2 Double Beds Club Floor Exclusive Club Lounge Accessible Evening Hors D Oeuvres Continental
Non-Smoking
Check Rates 2 Double Beds Traditional High Speed Internet For A Fee Coffee Tea Maker Flat Screen TV
Non-Smoking
Check Rates 2 Queen Beds :flexible Rate Breakfast Club Floor Non Smoking: Exclusive Club Lounge Access: Continen
Non-Smoking
Check Rates 2 Queen Beds :flexible Rate Breakfast Non Smoking: Poolside Room: High Speed Internet For A Fee: Cof
Non-Smoking
Check Rates 2 Queen Beds :flexible Rate Traditional Non Smoking: High Speed Internet For A Fee: Coffee Tea Maker
Non-Smoking
Check Rates 2 Queen Beds Club Floor Exclusive Club Lounge Accessible Continental Breakfast in Club Lng Evening
Non-Smoking
Check Rates 2 Queen Beds Poolside Room High Speed Internet For A Fee Coffee Tea Maker Balcony or Patio
Non-Smoking
Check Rates 2 Queen Beds Traditional High Speed Internet For A Fee Coffee Tea Maker Flat Screen TV
Non-Smoking
Check Rates Club Room 1 King Bed
Non-Smoking
Check Rates Club Room 2 Double Beds
Non-Smoking
Check Rates Club Room Accessible
Non-Smoking
Check Rates Executive Suite 1 King Bed
Non-Smoking
Check Rates Room 1 King Bed Corner
Non-Smoking
Check Rates Room 1 King Bed Poolside (Lanai)
Non-Smoking
Check Rates Room 2 Double Beds
Non-Smoking
Check Rates Room 2 Double Beds Poolside
Non-Smoking
Check Rates Room Accessible
Non-Smoking
Check Rates Room Accessible (Roll in Shower)
Non-Smoking
Check Rates Standard Room, 1 King or 2 Double Beds
Non-Smoking
Check Rates Traditional Room 1 King Bed
Non-Smoking
Check Rates Traditional Room 2 Double Beds
Non-Smoking

Local Attractions

The Sheraton Universal Hotel, widely acclaimed as “The Hotel of the Stars”, is located on the back lot of the World Acclaimed Universal Studios Hollywood (the World’s Largest Movie Studio and Theme Park) and Universal CityWalk where guests enjoy dining, shopping and entertainment. The “Hotel of the Stars” is only five miles from Burbank Airport and twenty-five miles from the Los Angeles International Airport. We are also freeway convenient to Los Angeles area beaches, shopping and many historic landmarks such as the Hollywood Bowl and the Hollywood Walk of Fame.

Verified Reviews of Sheraton Universal Hotel

Below are the verified reviews from guests that we have booked recently:
"The facility seems dated and the service was just OK."
Overall Score3.0/ 5
The hotel elevator was very slow and the cars would often be completely full when they arrived. The banquet staff was attentive and the food was good for our meeting. The location was excellent for the Universal Studios park and City Walk area. However, I don't think I would return to this hotel for a business meeting or personal travel.
(Group coordinator, booked 18 rooms), from US flag
12-Aug-2014 Verified Review, stayed from Thu Aug 07 to Sat Aug 09 2014 at a $185.00 group rate (18% discount).

Summary of Verified Reviews

Good to know

  • Wonderful sightseeing

    “Super close to Universal Studios” “Close to Universal Studios and City”

  • Hotel is outdated

    “Furnishings are a bit dated” “Facility appeared a little bit dated”

  • Old rooms

    “Old towels” “Bath tube looks old”

  • Poorly-maintained rooms

    “Shower head was leaking” “Broken toilet paper”

Review highlights

Location

86/100
536 reviews

Good location, close to public transport. Accessible by car, but parking is awful and costly. Near downtown with great sightseeing and shopping. Great nearby restaurants and bars with excellent excursions.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

73/100
561 reviews

Friendly but only somewhat professional service with okay reception and bad housekeeping. Room service is poor. Smooth booking process.

“Wonderful and very helpful staff” “Maids were amazing” “Concierge desk was fantastic and made great”

Food

58/100
110 reviews

Food and menu is typical, but quite expensive.

“Large cookie crumbs on carpet” “In room dining is exorbitant” “Quaint restaurant”

Cleanliness

52/100
245 reviews

Moderately clean hotel facilities. Bathrooms and rooms are untidy.

“Moldy shower” “Carpet were dirty” “Elevator was filthy”

Breakfast

51/100
61 reviews

Breakfast is decent but expensive.

“Great comp breakfast for club rooms” “Breakfast buffet is overpriced” “Great breakfast”

Vibe

38/100
268 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Entrance area is ok. Hotel is relatively stylish.

“Furnishings are a bit dated” “Facility appeared a little bit dated” “Loud music at night”

Comfort

36/100
291 reviews

Beds are OK, but rooms generally uncomfortable and noisy. Small rooms and bathrooms with shoddy A/C.

“Broken springs” “One of the worst night sleep” “Poor air-conditioning”

Room

35/100
726 reviews

Poorly-maintained, dirty rooms with decent beds. Excellent views from old, small rooms with shoddy A/C. Small rooms and dirty bathrooms. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Value

33/100
319 reviews

Poor value for money. WiFi and breakfast pricey. Bar and restaurant are expensive.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

WiFi

22/100
90 reviews

Poor, over-priced WiFi.

“No free wi-fi” “There is no complimentary internet” “No free wifi”

Good to know

  • Near city centre

    “With access to the city” “Right next to Universal City”

  • Expensive breakfast

    “Breakfast buffet is overpriced” “Breakfast expensive”

  • Expensive restaurant

    “Dining experience was nice, but overly expensive” “Restaurant is lovely but expensive”

  • Bad air conditioning

    “Not a big fan” “Noisy A/C unit”

Review highlights

Location

87/100
146 reviews

Great location. Central location with great excursions and sightseeing. Accessible by car, but parking is awful and costly.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

66/100
138 reviews

Friendly but only somewhat professional service with okay reception and bad housekeeping.

“Wonderful and very helpful staff” “Reservation system that practically ruined” “Front desk attendant was very rude”

Cleanliness

52/100
65 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Smelly hallway” “Moldy shower” “Carpet were dirty”

Food

52/100
22 reviews

Pricey restaurant with average food.

“Large cookie crumbs on carpet” “In room dining is exorbitant” “No bar menu”

Breakfast

50/100
18 reviews

Breakfast is decent but expensive.

“Great comp breakfast for club rooms” “Great breakfast” “Breakfast too expensive”

Comfort

38/100
76 reviews

Beds are OK, but rooms generally uncomfortable and noisy. Small rooms and bathrooms with shoddy A/C.

“Broken springs” “One of the worst night sleep” “Poor air-conditioning”

Vibe

35/100
65 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Entrance area is ok.

“Furnishings are a bit dated” “Facility appeared a little bit dated” “Loud music at night”

Room

33/100
194 reviews

Small, outdated rooms in need of better maintenance. Views are good, menus are average, and rooms are acceptably clean. Small rooms and dirty bathrooms. Substandard furniture, A/C, minibar and TV's.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Value

32/100
88 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

WiFi

23/100
30 reviews

Poor, over-priced WiFi.

“No free wi-fi” “There is no complimentary internet” “No free wifi”

Good to know

  • Great view

    “Fantastic view from the room” “Stunning views”

  • Bad minibar

    “Lack of a mini fridge” “No mini bar”

  • Noisy

    “Lots of freeway noise” “Elevators made a noise”

  • Poor access to parking

    “Ugly parking lot” “Double charged me for parking”

Review highlights

Location

86/100
69 reviews

Great location with excellent sightseeing. Accessible by car, but parking is awful and costly.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

71/100
61 reviews

Friendly, more-or-less professional service, and so-so reception.

“Wonderful and very helpful staff” “Maids were amazing” “Concierge desk was fantastic and made great”

Food

62/100
6 reviews

Food is all right.

“Large cookie crumbs on carpet” “Over-priced buffet” “No bar menu”

Cleanliness

51/100
31 reviews

Moderately clean hotel facilities. Dirty room.

“Carpet were dirty” “Mold on the showers” “Elevator was filthy”

Breakfast

49/100
8 reviews

Bad breakfast.

“No complimentary breakfast” “Breakfast buffet is overpriced” “Breakfast selection was poor”

Pool

48/100
13 reviews

Bad pool.

“Pool and hot tub were out of service” “No towels at pool” “Outdated pool”

Vibe

38/100
25 reviews

Poor vibe. Hotel is outdated.

“Furnishings are a bit dated” “Facility appeared a little bit dated” “Loud music at night”

Comfort

35/100
29 reviews

Small, uncomfortable rooms with bad beds and too much noise.

“Broken springs” “One of the worst night sleep” “Poor air-conditioning”

Room

35/100
85 reviews

Cramped, dirty, old rooms and poor minibars. Poorly-maintained rooms, and unpleasant bathrooms and beds, but great views.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Value

30/100
34 reviews

Poor value for money. Internet is expensive.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

WiFi

21/100
11 reviews

Poor, over-priced WiFi.

“No free wi-fi” “There is no complimentary internet” “No free wifi”

Good to know

  • Old rooms

    “Old towels” “Bath tube looks old”

  • Poor vibe

    “Furnishings are a bit dated” “Facility appeared a little bit dated”

  • Hotel is outdated

    “Furnishings are a bit dated” “Facility appeared a little bit dated”

  • Poor value for money

    “No free wi-fi” “Breakfast buffet is overpriced”

Review highlights

Location

83/100
5 reviews

Great location.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

67/100
7 reviews

Service is average, but very friendly.

“Excellent customer service” “Reservation system that practically ruined” “Front desk attendant was very rude”

Amenities

54/100
6 reviews

Average hotel building.

“Modern decor” “Ice machine on my floor was not working” “Lack of outdoor space”

Pool

49/100
4 reviews

Bad pool.

“Pool and hot tub were out of service” “No towels at pool” “Outdated pool”

Vibe

38/100
9 reviews

Poor vibe. Hotel is outdated.

“Furnishings are a bit dated” “Facility appeared a little bit dated” “Loud music at night”

Value

32/100
9 reviews

Poor value for money.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

Room

31/100
10 reviews

Old rooms.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Good to know

  • Great location

    “Shuttle service was excellent” “Super close to Universal Studios”

  • Fantastic service

    “Wonderful and very helpful staff” “Maids were amazing”

  • Room is not nice

    “Shower head was leaking” “Shower pressure in the shower was horrible”

Review highlights

Location

82/100
5 reviews

Great location.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

73/100
9 reviews

Fantastic service.

“Wonderful and very helpful staff” “Maids were amazing” “Concierge desk was fantastic and made great”

Room

39/100
5 reviews

Room is not nice.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Review highlights

Service

69/100
3 reviews

Service is adequate.

“Staff was excellent” “Reservation system that practically ruined” “Rude cleaning staff”

Food

53/100
4 reviews

Food is all right.

“Large cookie crumbs on carpet” “In room dining is exorbitant” “Hotel restaurant closed”

Room

38/100
6 reviews

Room is not nice.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Value

28/100
5 reviews

Poor value for money.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

Good to know

  • Wonderful sightseeing

    “Super close to Universal Studios” “Close to Universal Studios and City”

  • Hotel is outdated

    “Furnishings are a bit dated” “Facility appeared a little bit dated”

  • Poorly-maintained rooms

    “Shower head was leaking” “Broken toilet paper”

  • Old rooms

    “Old towels” “Bath tube looks old”

Review highlights

Location

85/100
484 reviews

Good location, close to public transport. Accessible by car, but parking is awful and costly. Near city centre with great sightseeing, excursions, and convenient shopping.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

74/100
514 reviews

Friendly but only somewhat professional service with okay reception and bad housekeeping. Room service is poor. Smooth booking process.

“Wonderful and very helpful staff” “Maids were amazing” “Concierge desk was fantastic and made great”

Food

60/100
101 reviews

Menu is not great and restaurant is expensive.

“Large cookie crumbs on carpet” “Over-priced buffet” “No bar menu”

Breakfast

53/100
54 reviews

Breakfast is decent but expensive.

“Great comp breakfast for club rooms” “Good breakfast” “Breakfast too expensive”

Cleanliness

50/100
232 reviews

Moderately clean hotel facilities. Bathrooms and rooms are untidy.

“Carpet were dirty” “Mold on the showers” “Elevator was filthy”

Vibe

39/100
238 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Entrance area is ok. Hotel is relatively stylish.

“Furnishings are a bit dated” “Facility appeared a little bit dated” “Loud music at night”

Comfort

35/100
264 reviews

Generally poor comfort, particularly the beds, and A/C is lacking. Noisy, cramped rooms and bathrooms.

“Broken springs” “One of the worst night sleep” “Poor air-conditioning”

Room

34/100
659 reviews

Rooms are dirty, badly-kept and small with uncomfortable beds. Small rooms and dirty bathrooms. Great balconies with great views, although rooms look old with inadequate minibars. Substandard furniture, A/C, TV's and kitchenettes.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Value

33/100
281 reviews

Poor value for money. WiFi and breakfast pricey. Bar and restaurant are expensive.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

WiFi

22/100
71 reviews

Poor, over-priced WiFi.

“No free wi-fi” “There is no complimentary internet” “No free wifi”

Good to know

  • Near city centre

    “With access to the city” “Right next to Universal City”

  • Expensive breakfast

    “Breakfast buffet is overpriced” “Breakfast expensive”

  • Expensive restaurant

    “Dining experience was nice, but overly expensive” “Restaurant is lovely but expensive”

  • Bad air conditioning

    “Not a big fan” “Noisy A/C unit”

Review highlights

Location

87/100
129 reviews

Great location. Accessible by car, but parking is awful and costly. Near to downtown with good options for sightseeing.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

66/100
125 reviews

Friendly, more-or-less professional service, and so-so reception.

“Excellent customer service” “Reservation system that practically ruined” “Staff was very rude”

Food

54/100
20 reviews

Pricey restaurant with average food.

“Large cookie crumbs on carpet” “In room dining is exorbitant” “Separate meals / snacks”

Cleanliness

50/100
59 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Smelly hallway” “Carpet were dirty” “Mold on the showers”

Breakfast

49/100
15 reviews

Overpriced, subpar breakfast.

“No complimentary breakfast” “Breakfast buffet is overpriced” “Breakfast selection was poor”

Comfort

38/100
69 reviews

Beds are OK, but rooms generally uncomfortable and noisy. Small rooms and bathrooms with shoddy A/C.

“Broken springs” “One of the worst night sleep” “Poor air-conditioning”

Vibe

35/100
57 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Entrance area is ok.

“Furnishings are a bit dated” “Facility appeared a little bit dated” “Loud music at night”

Room

33/100
174 reviews

Rooms are neglected and poorly furnished with unacceptable air conditioning. Views are good, menus are average, and rooms are acceptably clean. Small rooms and dirty bathrooms. Old, cramped rooms with bad minibars.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Value

32/100
75 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

WiFi

21/100
23 reviews

Poor, over-priced WiFi.

“No free wi-fi” “There is no complimentary internet” “No free wifi”

Good to know

  • Great view

    “Fantastic view from the room” “Stunning views”

  • Bad minibar

    “Lack of a mini fridge” “No mini bar”

  • Noisy

    “Lots of freeway noise” “Elevators made a noise”

  • Poor access to parking

    “Ugly parking lot” “Double charged me for parking”

Review highlights

Location

85/100
58 reviews

Great location with excellent sightseeing. Accessible by car, but parking is awful and costly.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

73/100
48 reviews

Friendly, acceptably professional service.

“Wonderful and very helpful staff” “Maids were amazing” “Concierge desk was fantastic and made great”

Food

62/100
6 reviews

Food is all right.

“Large cookie crumbs on carpet” “Dining experience was nice, but overly expensive” “Good dining”

Cleanliness

50/100
29 reviews

Dirty room. Moderately clean hotel facilities.

“Carpet were dirty” “Mold on the showers” “Elevator was filthy”

Breakfast

49/100
7 reviews

Bad breakfast.

“No complimentary breakfast” “Breakfast buffet is overpriced” “Breakfast selection was poor”

Pool

48/100
13 reviews

Bad pool.

“Pool and hot tub were out of service” “No towels at pool” “Outdated pool”

Vibe

39/100
19 reviews

Poor vibe. Hotel is outdated.

“Furnishings are a bit dated” “Facility appeared a little bit dated” “Loud music at night”

Room

35/100
71 reviews

Cramped, dirty, old rooms and poor minibars. Poorly-maintained rooms, and unpleasant bathrooms and beds, but great views.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Comfort

33/100
24 reviews

Small, uncomfortable rooms with bad beds and too much noise.

“Broken springs” “One of the worst night sleep” “Poor air-conditioning”

Value

31/100
30 reviews

Poor value for money. Internet is expensive.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

WiFi

21/100
8 reviews

Poor, over-priced WiFi.

“No free wi-fi” “There is no complimentary internet” “No free wifi”

Good to know

  • Old rooms

    “Old towels” “Bath tube looks old”

  • Poor vibe

    “Furnishings are a bit dated” “Facility appeared a little bit dated”

  • Hotel is outdated

    “Furnishings are a bit dated” “Facility appeared a little bit dated”

  • Poor value for money

    “No free wi-fi” “Breakfast buffet is overpriced”

Review highlights

Location

82/100
4 reviews

Great location.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

69/100
7 reviews

Service is average, but very friendly.

“Reservation system that practically ruined” “Front desk attendant was very rude” “Rude cleaning staff”

Amenities

54/100
6 reviews

Average hotel building.

“Modern decor” “Ice machine on my floor was not working” “Facility appeared a little bit dated”

Pool

49/100
4 reviews

Bad pool.

“Pool and hot tub were out of service” “No towels at pool” “Outdated pool”

Vibe

38/100
9 reviews

Poor vibe. Hotel is outdated.

“Furnishings are a bit dated” “Facility appeared a little bit dated” “Loud music at night”

Value

32/100
9 reviews

Poor value for money.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

Room

31/100
10 reviews

Old rooms.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Good to know

  • Great location

    “Shuttle service was excellent” “Super close to Universal Studios”

  • Room is not nice

    “Shower head was leaking” “Shower pressure in the shower was horrible”

  • Fantastic service

    “Wonderful and very helpful staff” “Maids were amazing”

Review highlights

Location

82/100
5 reviews

Great location.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

73/100
5 reviews

Fantastic service.

“Wonderful and very helpful staff” “Maids were amazing” “Concierge desk was fantastic and made great”

Room

37/100
4 reviews

Room is not nice.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Good to know

  • Internet is expensive

    “No free wi-fi” “No free Internet”

  • Good restaurants & bars in the area

    “Food places close by”

  • Hotel is outdated

    “Furnishings are a bit dated” “Facility appeared a little bit dated”

  • Poor hotel buildings

    “Facility appeared a little bit dated” “Loud hallways”

Review highlights

Location

89/100
19 reviews

Great location, near nice bars and restaurants.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

68/100
14 reviews

Service is adequate.

“Reservation system that practically ruined” “Rude cleaning staff” “Staff are rude”

Amenities

52/100
6 reviews

Hotel buildings are unacceptable but amenities are OK.

“Modern decor” “Ice machine on my floor was not working” “Facility appeared a little bit dated”

Vibe

36/100
6 reviews

Poor vibe. Hotel is outdated.

“Furnishings are a bit dated” “Facility appeared a little bit dated” “Loud music at night”

Room

33/100
13 reviews

Room is not nice.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Value

30/100
11 reviews

Poor value for money. Internet is expensive.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

WiFi

20/100
9 reviews

Poor, over-priced WiFi.

“No free wi-fi” “There is no complimentary internet” “No free wifi”

Good to know

  • Room is not nice

    “Shower head was leaking” “Shower pressure in the shower was horrible”

  • Poor value for money

    “No free wi-fi” “Breakfast buffet is overpriced”

  • Great location

    “Shuttle service was excellent” “Super close to Universal Studios”

Review highlights

Location

87/100
6 reviews

Great location.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

67/100
7 reviews

Service is adequate.

“Excellent customer service” “Reservation system that practically ruined” “Rude cleaning staff”

Room

33/100
4 reviews

Room is not nice.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Value

31/100
2 reviews

Poor value for money.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

Good to know

  • Bad internet service

    “No free wi-fi” “There is no complimentary internet”

  • Great location

    “Shuttle service was excellent” “Super close to Universal Studios”

Review highlights

Location

88/100
7 reviews

Great location.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Value

32/100
5 reviews

Poor value for money.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

WiFi

21/100
4 reviews

Bad internet service.

“No free wi-fi” “There is no complimentary internet” “No free wifi”

Review highlights

Review highlights

Room

38/100
6 reviews

Room is not nice.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Value

38/100
5 reviews

Poor value for money.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

Good to know

  • Bad minibar

    “Lack of a mini fridge” “No mini bar”

Review highlights

Location

87/100
6 reviews

Great location.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Vibe

35/100
6 reviews

Poor vibe.

“Furnishings are a bit dated” “Facility appeared a little bit dated” “Loud music at night”

Value

34/100
5 reviews

Poor value for money.

“No free wi-fi” “Breakfast buffet is overpriced” “Everything in hotel is overpriced”

Comfort

34/100
5 reviews

Uncomfortable.

“Broken springs” “One of the worst night sleep” “Poor air-conditioning”

Room

32/100
14 reviews

Room is not nice. Bad minibar.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Good to know

  • Friendly service

    “Wonderful and very helpful staff” “Staff was friendly and professional”

Review highlights

Location

85/100
9 reviews

Great location.

“Shuttle service was excellent” “Super close to Universal Studios” “Location is outstanding”

Service

77/100
12 reviews

Friendly service.

“Wonderful and very helpful staff” “Maids were amazing” “Concierge desk was fantastic and made great”

Amenities

55/100
6 reviews

Average hotel building.

“Lobby bar was fabulous” “Ice machine on my floor was not working” “Facility appeared a little bit dated”

Comfort

37/100
5 reviews

Uncomfortable.

“Broken springs” “One of the worst night sleep” “Poor air-conditioning”

Vibe

37/100
5 reviews

Poor vibe.

“Furnishings are a bit dated” “Facility appeared a little bit dated” “Loud music at night”

Room

34/100
13 reviews

Room is not nice.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Good to know

  • Room is not nice

    “Shower head was leaking” “Shower pressure in the shower was horrible”

Review highlights

Room

31/100
6 reviews

Room is not nice.

“Shower head was leaking” “Shower pressure in the shower was horrible” “Carpet were dirty”

Review Semantics by TrustYou

Customer Reviews of Sheraton Universal Hotel

3.5 out of 5. Based on 1190 guest reviews , Average

Property Description

The HOTEL OF THE STARS looks forwarded to welcoming you to Universal Studios Hollywood. The revitalized Sheraton Universal offers the latest four-star amenities in a warm, welcoming environment, conducive to making and maintaining connections. Guests are served by a professional, hospital staff. Guestrooms have a contemporary luxurious, new look complete with flat screen televisions, wireless internet (throughout the hotel),laptop sized in-room safes, irons and ironing boards, new Sheraton “Sweet Sleeper Beds” and complimentary Starbucks Coffee. The lobby features cabanas and a vodka bar IN THE MIX. The all new California's restaurant is casual, yet chic. Additional new features include front desk pods, gift shop, fitness center and an interactive business center, The Link by Sheraton. Our style is classic Hollywood art deco meets modern boutique. WHY CHOOSE THE SHERATON UNIVERSAL? • We have worked with incentives, sales meetings and high end events for groups due to our location and its benefits. We are 4 miles from Hollywood, on the back lot of Universal Studios and CityWalk where attendees can enjoy over 65 boutiques, restaurants, cinemas, sport bars, lounges, night clubs and much more. (The studio provides complimentary transportation to Universal Studios and CityWalk or it's a five minute walk). The Griffith Park Golf Course is located 4 miles nearby and will be a great benefit for golfers in the group. • Universal Studios Hollywood has ideal venues for offsite events which allows the group to budget more for events and not transportation fees (see links below for additional information and to view venues at Universal Studios). • Last, but not least, our superior customer service will exceed your expectations. Rest assured we will do everything possible to assist you in delivering the best meetings and banquets your group has ever experienced.

Details / Other Expenses

Check In: 3:00PM
Check Out: 12:00PM
Year of Last Renovation: 2008
Floors: 22
Rooms: 457
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 457
Handicap Rooms: 12
Suites: 31
Room Windows: Windows Don't Open
Cleaning Frequency: Daily
Meeting Rooms: 16 View Spaces
Meeting Space: 30000 sq. feet
Banquet Space: Holds 800 people
Dist. to Food/Bars: 0.3 Mi
Dist. to 24hr Restaurant: 1.0 Mi
Dist. to Nearest Gym: 0.5 Mi
Lounge/Bar Hours: 6AM - 12AM
Policies / Expenses
Cancellation:
INDIVIDUAL Cancellation is 24 hours prior their accival. GROUP CANCELLATION In the event of a group cancellation occurring 0 to 60 days prior to arrival, liquidated damages in the amount of one hundred percent (100%) of the "Anticipated Room Night a
Nightly Parking: 24
Typical Group Deposit: 25% to 75%
Total Taxes: 15.50%
Total Misc Fees: $0.12 USD
(mandatory resort fees/taxes)
State Tax: 9.00%
Occupancy Tax: 15.00%
City Tax: 9.00%
Food and Beverage Tax: 9.00%
Other Tax: 0.12 Per Night (Ca State Tourism Tax)
Parking Fee: 24.00 Per Night (self parking)
Porterage Fee: 8.00 Per Person (around trip)
Gym Fee: 0.00 Per Day (24 hours)
Additional Person Fee: 25.00 Per Person
Rooms Wireless Internet Fee: 9.95 Per Night
Rooms Wired Internet Fee: 9.95 Per Day
Food and Beverage Service Charge: 22.00%
Avg. Continental Breakfast Cost: 25.00 Per Person
Avg. Plated Lunch Cost: 36.00 Per Person
Avg. Plated Dinner Cost: 48.00 Per Person
Morning Break Cost: 10.00 Per Person
Afternoon Break Cost: 14.00 Per Person
Banquet Reception w Hors d'oeuvres: 40.00 Per Person

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
We are a dog friendly hotel only with some restrictions. The dog can not be over 70 lbs. There is a Dog Waiver that is required upon arrival that states: 1. You agree to keep your dog on a leash or in a carrier while in public places. 2. You agree to keep dogs out of all food and beverage areas and pool area. 3. You agree to be present while any hotel staff is in your room..i.e. engineering fixing anything, housekeeping cleaning the room or bell service. Room Cleaning can also be scheduled in advance for a time your dog is not present. 4. You agree not to leave the dog unattended in the room. 5. You agree to prevent noise or any other disturbance by the dog as to not disturb other guests. 6.You agree to pay any additional cleaning bills should they be required and authorize the hotel to charge your credit card for such charge, even if they are discovered following your departure from the hotel. 7. You agree that, should your dog create any disturbances, which cause complaints to be made to the hotel


  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Car rental
  • Central location
  • Charge for early check out
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Jacuzzi
  • Kitchen facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Pets allowed
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Shows or evening entertainment
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • Travellers cheques accepted
  • TV room
  • Valet Parking
  • Video Games in Room
  • Voicemail

Airport & Shuttle Information

Bubank Airport- 5 miles LAX- 25 miles

Local Shuttle Info: Shuttle to Universal Studios Hollywood provided by Universal Studios daily

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Buffet Breakfast Coupons for the Californias restaurant is available for $30.00 inclusive of service charge and tax per person

About Sheraton Hotels and Resorts

  • The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
  • Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
  • Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
  • Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows

The Sheraton Hotels and Resorts highlights above are subject to change without notice.

Group vs. Individual Rates at Sheraton Universal Hotel

Rate fluctuations of Sheraton Universal Hotel

The chart above shows trends of prices for both group rates and the best individual traveler prices our rate checker could find at the time the group/meeting offer was placed. The lowest group/meeting rate displayed is 38.1% in the month of April 2014 and the highest average individual rate is $321 in the month of March 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Sheraton Universal Hotel in a month when rates are lower.

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Meeting Rooms and Banquet Rooms at Sheraton Universal Hotel

Below are the meeting, banquet, conference and event spaces at Sheraton Universal Hotel.

Feel free to use the Sheraton Universal Hotel meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Universal City event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Banquet Spaces 77 x 150 x 19 10273 1000/1000 510 700 -- -- -- --/-- 1200 1300 --
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Banquet Spaces

Whether for business or leisure, the Sheraton Universal can accommodate intimate events and corporate functions with more than 32,000 square feet of flexible indoor and outdoor meeting space. Features include 16 meeting rooms, all located on one floor, private dining rooms and a breathtaking rooftop ballroom, Starview Room, with floor-to-ceiling windows on the 21st floor, offering 270 degree views of the Hollywood Hills. Various floor plans are available and the ideal meeting and catering size can accommodate up to 800 guests. Semi-private cabanas in the pool area and lobby, as well as fire pits by the pool are new areas that will allow for a more intimate corporate or social gathering space. Meetings and events are tended to by familiar, long-term staff who deliver stellar, discreet and sincere service, each who has their own connection to the hotel’s historical past. A dedicated, highly trained Executive Meeting Specialist is also available. The hotel offers special “pre” and “post” event rates to guarantee guests spend time enjoying Universal Studios Hollywood, CityWalk and countless other attractions nearby.
Room Type:
Ballroom
Total Size:
10273 Sq. Feet
Dimensions:
77 x 150 x 19 Ft.
Floor Level:
1 Below Ground
Power Outlets:
18
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Typically, the price of the space depends on the program and food and beverage associated with it. We are normally happy to waive the cost of the meeting room with a food and beverage minimum.
Banquet Spaces Meeting Space Thumbnail 1
Banquet Spaces Meeting Space Thumbnail 2
Banquet Spaces Meeting Space Thumbnail 3
Photo of Banquet Spaces
Studio Suites 47 x 140 x 11 6635 600/-- 386 500 -- -- -- --/-- 600 600 --
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Studio Suites

Room Type:
General Meeting Room
Total Size:
6635 Sq. Feet
Dimensions:
47 x 140 x 11 Ft.
Floor Level:
1 Below Ground
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Typically, the price of the space depends on the program and food and beverage associated with it. We are normally happy to waive the cost of the meeting room with a food and beverage minimum.
TerraceABC 33 x 78 x 11 2645 250/-- 250 150 -- -- -- --/-- 250 -- --
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TerraceABC

Room Type:
General Meeting Room
Total Size:
2645 Sq. Feet
Dimensions:
33 x 78 x 11 Ft.
Floor Level:
1 Below Ground
Columns:
2
Windows:
4
Natural Light?:
Yes
Obstructions?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Typically, the price of the space depends on the program and food and beverage associated with it. We are normally happy to waive the cost of the meeting room with a food and beverage minimum.
Photo of TerraceABC

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