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Very Good
4.5/5
Based on 9963 guest reviews
- Includes an outdoor swimming pool
- Gym is available on property
- 488 rooms in property
- 3 floors in hotel
- 488 suites in hotel
- Check-in: 3:00 PM
- Hotel has an eco-friendly policy
- Group score of 10.0/10
Standard prices by room type for the next 60 days
Room Types
Check RatesDouble Junior Suite Full Double Bed King Size Double Bed Ocean View Oceanfront
Non-Smoking
Check RatesStandard Rate Deluxe Junior Suite Tropical View 1 King 520 Sq Ft Private Furnished Balcony or Terrac
Non-Smoking
Check RatesStandard Rate Deluxe Junior Suite Tropical View 2 Double Beds 520 Sq Ft Private Furnished Balcony or
Non-Smoking
Check RatesStandard Rate Preferred Club Governor Suite 1 King 990 Sq Ft Double Terrace with Whirlpool Living Di
Non-Smoking
Check RatesStandard Rate Preferred Club Junior Suite Beach Front 2 Db Private Terrace with Direct Swim Out Acce
Non-Smoking
Check RatesStandard Rate Preferred Club Junior Suite Beach Front King Swim Out Accessible Direct Accessible To
Non-Smoking
Check RatesStandard Rate Preferred Club Junior Suite Ocean Front 2 Db 520sq Ft Private Furnished Balcony
Non-Smoking
Check RatesStandard Rate Preferred Club Junior Suite Ocean Front Kin 520 Sq Ft Private Balcony with Whirpool
Non-Smoking
Check RatesStandard Rate Preferred Club Junior Suite Tropical View 2 Db 520 Sq Ft Private Balcony or Terrace
Non-Smoking
Check RatesStandard Rate Preferred Club Junior Suite Tropical View King 520 Sq Ft Private Balcony or Terrace
Non-Smoking
Check RatesStandard Rate Preferred Club Masuiter Suite Oceanfront 1 Kin Living Room Sofa Bed Whirlpool On The B
Non-Smoking
Local Attractions
Tulum, Coba, Chichen Itza, Xcaret, Xel-Ha, Isla Mujeres Island, Cozumel Island
Map of Now Sapphire Riviera Cancun
Verified Reviews of Now Sapphire Riviera Cancun
Below are the verified reviews from guests that we have booked recently: "Very good service, food out of the world, the chef, reception and the food again!"
Overall Score5.0/ 5
Excellent! I'm ready to go back next year!
Gloria A. (Individual traveler, booked 1 room), from 
01-Dec-2021 Verified Review, stayed from Wed Nov 24 to Mon Nov 29 2021 at a $162.99 average nightly rate. 
"En este viaje han sido varÃas las experiencias malas."
Overall Score2.0/ 5
Primero el trato por el desk service fue pésimo, se dio una confusión y debido a esta nos removieron todo de la refrigeradora, no tenemos problema en pagar me pareció pésimo q nos trataran de esa forma, nos quitaron un dÃa de estadÃa con l presentación del club, q fue una experiencia horrible, y a final la falta de comunicación acerca de la prueba de COVID, realmente voy a buscar otras opciones en el futuro menos esta, los meseros son la joya de este lugar.
Rebeca O. (Individual traveler, booked 1 room), from
20-Mar-2021 Verified Review, stayed from Fri Mar 19 to Sun Mar 21 2021 at a $185.99 average nightly rate. Property Description
Accommodations:488 Jr Suites including NEW Categories such our unique Swimout Ocean Front & Family SuitesHotel recently Enhanced in 2019 including All Rooms Totally Renovated and a New Water Park
Green Sustainability
Rainforest Alliance Verified
Details / Other Expenses
| Check In: | 3:00 PM |
| Check Out: | 12:00 PM |
| Year of Last Renovation: | 2019 |
| Floors: | 3 |
| Rooms: | 488 |
| Corridors: | All Rooms Have Interior Hallways |
| Suites: | 488 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 1 |
| Meeting Space: | 8000 sq. feet |
| Banquet Space: | Holds 200 people |
| Dist. to Food/Bars: | On-site |
| Dist. to 24hr Restaurant: | On-site |
| Dist. to Nearest Gym: | On-site |
| Pool Info: 1 main Spectacular Pool and 3 more outdoor | |
| Ownership: | CARIBECAN GmbH Neugasse 7, 3rd floor 6300 Zug, Switzerland Nif: CHE-115.731.774 MWST |
Policies / Expenses
| Cancellation: ALL Groups must be contracted and prepaid and cancellations / attritions Depends on group size and conditionsNote.- the minimum rooms paid to get a comp room or free upgrade is 15 paid rooms (maximum 3 comp rooms) | |
| Nightly Parking: | Free |
| Typical Group Deposit: | 25% |
| Total Taxes: | 16.00% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| State Tax: | 16.00% |
| Occupancy Tax: | 3.00% |
| VAT: Value Added Tax: | 16.00 VAT % Inclusive |
| GST: Goods and Services Tax: | 16.00 GST % |
| Food and Beverage Tax: | 16.00% |
| Audio Visual Tax: | 16.00% |
Amenities / Features
- Air conditioning
- Alarm clock
- Baby facilities in room
- Baggage storage facilities
- Breakfast in room
- Car rental
- Child facilities
- Clothes drying
- Concierge service
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Currency exchange
- Dinner available
- Electronic key card
- Facilities for the disabled
- Fax available
- Fitness and health center
- Games room
- Hairdryer available
- Hair dresser
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Internet - ethernet
- Ironing facilities
- Jacuzzi
- Laundry facilities
- Licensed bar
- Mini bar
- Mixed dorms
- Movies in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Office in room available
- Private bathroom in room
- Private car parking
- Private garden grounds
- Quiet location
- Radio in room
- Restaurant
- 24 hours room service
- Safe in rooms
- Sauna
- Self controlled heating/cooling system
- Shop
- Shower
- Shows or evening entertainment
- Spa
- Swimming pool - outdoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Television
- Tennis court
- Terrace
- TV room
- Voicemail
Airport & Shuttle Information
Cancun International Airport / CUN11 miles / 15 minutesNo shuttle; $65 usd
Airport Shuttle? Sorry, no airport shuttle available.Breakfast Information
Unlimited Luxury (ALL INC)
Pet Friendly?
Sorry, pets are not allowed.
Parking Info
INCLUDED
Internet / WiFI
INCLUDED
Cleaning Policies
CLEAN COMPLETE VERIFICATION (BY CRISTAL) PROGRAM
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FAQs about Now Sapphire Riviera Cancun
What time is check in?
Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00 PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Now Sapphire Riviera Cancun have?
There are 488 rooms in the property.
Is there any meeting space at Now Sapphire Riviera Cancun?
Yes, they have 1 meeting room that can support various table layouts.
What kind of breakfast is at Now Sapphire Riviera Cancun?
Unlimited Luxury (ALL INC)
What parking is available at Now Sapphire Riviera Cancun?
INCLUDED
How much does internet cost?
INCLUDED
Can I get a AAA rate at Now Sapphire Riviera Cancun?
Sorry, this hotel does not offer AAA hotel discounts at this time.
Can I get a Senior or AARP rate at Now Sapphire Riviera Cancun?
Sorry, this hotel does not offer senior hotel discounts at this time.
Is there a gym at Now Sapphire Riviera Cancun?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Now Sapphire Riviera Cancun?
Yes, there is a pool on-site at the property. 1 main Spectacular Pool and 3 more outdoor.
Testimonials:
"I found your site very easy to use, and useful, and your staff helpful but not at all pushy. (I tried using another site that resulted in "sales" calls and won't use that site again. Conference planning is hectic/nutty enough without someone calling everyday to bug you! :-) Not only would I use you, but recommend you highly." L.F. - Berkeley, CA
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