Verified Reviews of Courtyard by Marriott Old Pasadena Below are the verified reviews from guests that we have booked recently:
Overall Score2.0/ 5
We entered the room and the air was filled with a perfume spray that gave my wife an asthma attack. We asked for another room that had not been sprayed and it was equally bad. I also stepped on a piece of glass that was embedded in the carpet. When I reported this to management, we were just offered a free breakfast. Had a Deluxe King room and it only had two small drawers and virtually no counter space in either the room or the bathroom. There was no place to put toiletries or anything in the sink area so we had to keep everything in our bags and bring items to the sink one at a time when needed. If we asked the front desk for towels or to make a request that the room not be sprayed again in the cleaning process, they always said they would take care of it but never communicated our requests to housekeeping. All in all, this was a terrible experience.
29-Dec-2014 Verified Review
Response from Management on 31-Dec-2014:
Customer Reviews of Courtyard by Marriott Old Pasadena
The Courtyard by Marriott® Los Angeles Old Pasadena is located in the heart of Old Pasadena. This Southern California jewel of the Los Angeles area has everything you want in a modern but historic city. Home of the annual Tournament of Roses Parade and colleges football's Rose Bowl, Pasadena is where you want to be in the Los Angeles area. The Courtyard by Marriott® Pasadena Old Town is an upscale 314 unit hotel featuring deluxe guest rooms and executive suites with complimentary high-speed Internet access. The Paseo Colorado outdoor shopping plaza is about five blocks from this city center hotel. Nearby golfing includes the Annandale, Brookside, and Eaton Canyon courses. Our location near the interchange of the venture Freeway (CA-134) and the Foothills Freeway (Interstate-210) makes getting around easy. Other attractions such as Universal Studios Hollywood®, Santa Anita Race Park, Dodger Stadium, the Staples Center, and Huntington Gardens are easily accessed from the hotel. The Bob Hope Burbank Airport (BUR) is only 13 miles and the Los Angeles International Airport (LAX) as well as Long Beach Airport (LGB) is about 30 miles from this upscale Marriott flagged hotel in Old Town Pasadena California. We feature large guest rooms with a King, or two Queen Beds, plus Suites with a separate living room, free high-speed Internet access for all guests at our hotel. All rooms at the Courtyard by Marriott® Pasadena Old Town hotel feature the new Marriott® bedding linen package and are 100% smoke-free. Escape and unwind in our swimming pool, fitness center or cocktail lounge and be sure to visit our full service on-site hotel restaurant for breakfast or dinner, the Courtyard Café. The Café offers a Bountiful™ breakfast every morning with cooked to order eggs. Or if you prefer, just kick back and order room service! We also provide a 24-hour-a-day business center that features complimentary, wireless high-speed Internet access. Meeting Planners will be pleasantly surprised by our 6,000+ square feet of conference space. You can count on us to fulfill all of your meeting needs with the perfect location, the appropriate space and the right ambience. The Courtyard by Marriott® Pasadena Old Town offers the best hotel value in the Rose Bowl city of Pasadena, California.
What you need to know
Hotel Features: You will find a host of features at the Courtyard by Marriott Old Pasadena. Key features include close proximity to the many attractions of the Pasadena and Los Angeles area, full-service business facilities, a full-service restaurant that serves breakfast, dinner, and drinks, and an inviting swimming pool.
Guest Rooms: All of the guest rooms at the Courtyard by Marriott Old Pasadena hotel offer contemporary furnishings and first-class amenities to make your stay at the hotel a comfortable one. All rooms are outfitted with work stations, wireless Internet access, a refrigerator and microwave, plush bedding, and coffee and tea making facilities with complimentary Starbucks coffee products.
Nearby Attractions: Comfortable accommodations aren't the only thing that you experience at the Courtyard by Marriott Old Pasadena Hotel. Enjoy the hotel's close proximity to the many area attractions. Key points of interest include The Gamble House, the Pasadena Convention Center, the Huntington Library and Botanical Gardens, and the Pasadena Playhouse.
Amenities: As you would expect of the Marriott chain, the Courtyard by Marriott Old Pasadena Hotel is outfitted with a number of amenities to make your stay as comfortable as possible. Grab a pick-me-up with a freshly brewed cup of Starbucks coffee in the lobby. Take care of any laundering needs with the on-site laundry facilities. The concierge desk can arrange booking your reservations for any nearby attractions, restaurants, or businesses.
This hotel is perfect for:
-Those who want to stay within walking distance to the Paseo Colorado Shopping Center.
-People who want to stay right in the heart of the historic city of Pasadena.
-Individuals who require handicap accessibility, as the entire hotel is designed to meet ADA regulations.
Expert Tip : Breathe free. The Courtyard by Marriott Old Pasadena hotel is 100% smoke-free.
Details / Other Expenses
|Year of Last Renovation:||2010|
|Non Smoking Rooms:||314|
|Room Windows:||Windows Do Open|
|Meeting Rooms:||9 View Spaces|
|Meeting Space:||10000 sq. feet|
|Banquet Space:||Holds 135 people| Policies / Expenses
24 hours prior to your arrival
|Typical Group Deposit:||50%|
|Total Misc Fees:||$0.20 USD |
(mandatory resort fees/taxes)
Amenities / Features Pet Friendly? Sorry, pets are not allowed.
About Courtyard by Marriott
- Business centered hotel with functional rooms and and a multi-use public area
- Free Wi-Fi in guestrooms and lobby area
- Flexible workspaces, soft bedding, and Paul Mitchell products
- Lobby provides a casual meeting and workspace, business center, and GoBoard® Touchscreens for Info on the Go
- 24/7 Market offering practical food/beverage options
The Courtyard by Marriott highlights above are subject to change without notice.
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