Verified Reviews of Holiday Inn Express Suites Newmarket Below are the verified reviews from guests that we have booked recently:
"DO NOT Block off Rooms for a Wedding Here"
Overall Score1.0/ 5
From the get go this hotel was a complete nightmare for booking rooms. We needed to block off 18 rooms for our wedding and were given a code for our guests to use during booking to ensure they get a discounted rate and are part of our wedding block. Numerous times guests called us saying that the code didn't work, or that the hotel was full. One guest even called to make their reservation and the person from the hotel who answered the phone thought he wanted to book a conference room to have a wedding.. The level on incompetence was honestly staggering at this point. My fiance and I were also promised a free room if we fill our block. I called a week before the wedding to confirm all 18 rooms had been booked and I was informed that only 8 rooms were in the block. I knew this to be a mistake so I went over the guest list with the hotel employee over the phone an found out that the hotel had assigned our guests to other weddings or not to any block at all. .. One fun experience we got is when your guests are all paying different rates for the same room.. Another fun experience is when guests show up and they don't have a reservation. and the person behind the desk doesn't believe they have a reservation even when they showed their confirmation on their phones.. Don't worry there is even more! The room myself and my bride were to stay in the night of the wedding WASN'T EVEN CLEANED!Bed was not made and there were no fresh towels.. Then on top of all this. even though our entire block was booked they were refusing to give us our complimentary room as promised. Thankfully I discussed our extremely horrible experience to the one competent person who works at this hotel and he rectified at least that one small issue. So if you are looking for TERRIBLE SERVICE, complete INCOMPETENCE and a rather STRESSFUL time then you have found your place! Enjoy but be warned.
20-Jun-2016 Verified Review, stayed from Sat Jun 18 to Sun Jun 19 2016 at a C$139.99 group rate.
Customer Reviews of Holiday Inn Express Suites Newmarket
Details / Other Expenses
|Check In:||3:00 PM|
|Check Out:||11:00 AM|
|Year of Last Renovation:||2009|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||100|
|Room Windows:||Windows Don't Open|
|Meeting Rooms:||4 |
|Meeting Space:|| sq. feet|
|Banquet Space:||Holds people|
|Dist. to Food/Bars:|| 0.3 Mi |
|Dist. to 24hr Restaurant:|| 0.3 Mi |
|Dist. to Nearest Gym:|| 0.3 Mi |
|Pool Info:||Indoor pool 6am-10am| Policies / Expenses
As per Group Contract.
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|Food and Beverage Tax:||13.00%|
|Audio Visual Tax:||13.00%|
|Additional Person Fee:||10.00 Per Person|
|Rooms Wireless Internet Fee:|| 0.00 Per Day|
|Rooms Wired Internet Fee:|| 0.00 Per Day|
|Meeting Wireless Internet Fee:||50.00 Per Day|
|Meeting Wired Internet Fee:||50.00 Per Day|
|Food and Beverage Service Charge:||15.00% (Gratuity)|
|Banquet Labor Fees:||75.00 Per Hour|
|Banquet Bartender Fees:||50.00 Per Hour|
|Avg. Continental Breakfast Cost:|| 0.00 Per Person|
|Avg. Buffet Breakfast Cost:|| 0.00 Per Person|
|Morning Break Cost:|| 7.75 Per Person|
|Afternoon Break Cost:|| 5.00 Per Person|
|Banquet Gallon of Coffee:||10.00 Per Item|
|Banquet Soda:|| 1.25 Per Item|
|Banquet Bottled Water:|| 1.25 Per Item|
|Banquet Hosted Bar:||50.00 Per Person/Per Hour|
|Banquet Reception w Hors d'oeuvres:||10.00 Per Person/Per Hour|
Amenities / Features Pet Friendly? Sorry, pets are not allowed.
Airport & Shuttle Information
Buttonville Airport 10 kmToronto International Airport 40 kmNo Shuttle Availabe, One-Way Taxi $85.00
Local Shuttle Info: NA
Airport Shuttle? Sorry
airport shuttle available.
About Holiday Inn Express
- Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
- Have their own 100% Arabica Smart Roast Coffee
- Free high-speed internet service in every room
- eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
- Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
- Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.