FOUR POINTS BY SHERATON KNOXVILLE

1109 White Ave., Knoxville, TN 37916 United States (USA)
View Map Reservations: 1-800-230-4134
3.0 Star Downtown Hotel in Knox County
35.96022-83.92565
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Very Good
4.0/ 5

Based on 259 guest reviews

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  • The Avg. Group Discount is 15.2%!
  • Gym is available on property
  • 129 rooms in hotel
  • 7 floors in hotel
  • 10 suites in hotel
  • Check-out time: 12:00pm
  • Groups & Meetings rating of 9.1/10
  • 5 meeting rooms in hotel

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Room Types

Check Rates1 King : Preferred Rate 1 Bedroom Suite Non Smoking:four Comfort Bed Free WiFi and Bottled Water:ref
Non-Smoking
Check Rates1 King : Preferred Rate Accessible 1 Bedroom Suite:visual Fire Alarm Tub with Grab Bars:refrigerator
Smoking
Check Rates1 King : Preferred Rate Deluxe Non Smoking:four Comfort Bed:free WiFi and Bottled Water:42 Inch Flat
Non-Smoking
Check Rates1 King : Preferred Rate Suite Non Smoking:four Comfort Bed:free WiFi and Bottled Water:sitting Area:
Non-Smoking
Check Rates1 King : Preferred Rate Traditional Non Smoking:four Comfort Bed:free WiFi and Bottled Water:42 Inch
Non-Smoking
Check Rates1 King Bed 1 Bedroom Suite Four Comfort Bed Free WiFi and Bottled Water Refrigerator
Non-Smoking
Check Rates1 King Bed Accessible Visual Fire Alarm Roll in Shower Free WiFi and Bottled Water
Non-Smoking
Check Rates1 King Bed Deluxe Four Comfort Bed Free WiFi and Bottled Water 42 Inch Flat Screen LCD TV
Non-Smoking
Check Rates1 King Bed Suite Four Comfort Bed Free WiFi and Bottled Water Sitting Area Refrigerator
Non-Smoking
Check Rates1 King Bed Traditional Four Comfort Bed Free WiFi and Bottled Water 42 Inch Flat Screen
Non-Smoking
Check Rates1 King Bed:1 Bedroom Suite Non Smoking:four Comfort Bed Free WiFi and Bottled Water:refrigerator
Non-Smoking
Check Rates1 King Bed:1 Bedroom Suite Non Smoking:four Comfort Bed Free WiFi and Bottled Water:refrigeratorSavi
Non-Smoking
Check Rates1 King Bed:accessible Non Smoking:visual Fire Alarm Roll in Shower:free WiFi and Bottled Water
Non-Smoking
Check Rates1 King Bed:accessible Non Smoking:visual Fire Alarm Roll in Shower:free WiFi and Bottled WaterSaving
Non-Smoking
Check Rates1 King Bed:deluxe Non Smoking:four Comfort Bed:free WiFi and Bottled Water:42 Inch Flat Screen
Non-Smoking
Check Rates1 King Bed:deluxe Non Smoking:four Comfort Bed:free WiFi and Bottled Water:42 Inch Flat ScreenSaving
Non-Smoking
Check Rates1 King Bed:suite Non Smoking:four Comfort Bed:free WiFi and Bottled Water:sitting Area
Non-Smoking
Check Rates1 King Bed:suite Non Smoking:four Comfort Bed:free WiFi and Bottled Water:sitting AreaSavings
Non-Smoking
Check Rates1 King Bed:traditional Non Smoking:four Comfort Bed :free WiFi and Bottled Water:42 Inch Flat
Non-Smoking
Check Rates1 King Bed:traditional Non Smoking:four Comfort Bed :free WiFi and Bottled Water:42 Inch FlatSavings
Non-Smoking
Check Rates2 Queen Beds : Preferred Rate Traditional Non Smoking:four Comfort Bed:free WiFi and Bottled Water:4
Non-Smoking
Check Rates2 Queen Beds Accessible Visual Fire Alarm Tub with Grab Bars Free WiFi and Bottled Water
Non-Smoking
Check Rates2 Queen Beds Deluxe Four Comfort Bed Free WiFi and Bottled Water 42 Inch Flat Screen LCD TV
Non-Smoking
Check Rates2 Queen Beds Traditional Four Comfort Bed Free WiFi and Bottled Water 42 Inch Flat Screen
Non-Smoking
Check Rates2 Queen Beds:accessible Non Smoking:visual Fire Alarm:tub with Grab Bars:free WiFi andSavings
Non-Smoking
Check Rates2 Queen Beds:deluxe Non Smoking:four Comfort Bed :free WiFi and Bottled Water:42 Inch Flat
Non-Smoking
Check Rates2 Queen Beds:traditional Non Smoking:four Comfort Bed:free WiFi and Bottled Water:42 Inch Flat
Non-Smoking
Check Rates2 Queen Beds:traditional Non Smoking:four Comfort Bed:free WiFi and Bottled Water:42 Inch FlatSaving
Non-Smoking
Check RatesDeluxe Room
Non-Smoking
Check RatesDeluxe Room 2 Queen Beds
Non-Smoking
Check RatesRoom 2 Queen Beds Accessible
Non-Smoking
Check RatesRoom Accessible
Non-Smoking
Check RatesSuite
Non-Smoking
Check RatesTraditional Room 1 King Bed
Non-Smoking
Check RatesTraditional Room 2 Queen Beds
Non-Smoking

Verified Reviews of Four Points by Sheraton Knoxville

Below are the verified reviews from guests that we have booked recently:
"Great rate, Great location, Nice hotel!"
Overall Score5.0/ 5
Will definitely stay here again. Was a really nice hotel, was very clean and felt right at home. Staff was great, we had breakfast in the restaurant they had inside the hotel it was very good! It was also in walking distance to the Knoxville Convention Center only a 5 minute walk.
(Individual traveler, booked 1 room), from US flag
04-Feb-2014 Verified Review, stayed from Fri Jan 31 to Sat Feb 01 2014 at a $99.00 average nightly rate.

Summary of Verified Reviews

Summary of 589 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more
84
Very Good

Excellent city hotel. Excellent sightseeing, restaurants and bars nearby. Good accessibility by car. Popular among business travelers.

“Easy to walk into downtown” “Close places to eat”

Great Overall Ranking Top 24% in city
Excellent City Hotel Top 1% in city
Excellent Business Hotel Top 3% in city

Good to know

  • Poor access to parking

    “Very small parking garage” “Parking on property is limited”

  • Comfortable beds

    “Premium bedding” “Great nights sleep”

  • Friendly service

    “Staff was exceptionally helpful” “Manager was accomadating”

  • Clean rooms

    “Clean, well appointed rooms” “Rooms were clean and nice”

Review highlights

Service

77/100
181 reviews

Great, friendly housekeeping. Reception is OK with acceptable service professionalism, although restaurant service is lacking.

“Hotel staff were fantastic” “Manager was accomadating” “Hotel and staff were amazing”

Location

77/100
166 reviews

Great location. Accessible by car, but parking is awful and costly. Central location with great sightseeing, dining out and shopping.

“Close to local attractions” “Easy walk to Market Square” “Hotels location is awesome”

Room

69/100
181 reviews

Decent, clean rooms with great beds and awesome views. Aged, poorly-maintained rooms with bad minibars and awful bathrooms. Standard TV.

“Lacks the fridge” “Coffee pot did not work” “Single bed would not work”

Food

61/100
31 reviews

Poor dining experience.

“Free appetizer” “Buffet was perfect” “Restaurant great”

Value

51/100
60 reviews

Fairly good value for money. Expensive breakfast.

“Complimentary coffee” “Free appetizer” “Paid for a cheap motel”

WiFi

43/100
7 reviews

Bad internet service.

“Wifi very slow”

Breakfast

26/100
25 reviews

Overpriced, subpar breakfast.

“No breakfast at the hotel” “No breakfast” “No free breakfast”

Ranked top 19% by families, with a score of 87

Good to know

  • Clean hotel facilities

    “Place to stay clean” “Hotel recently renovated, very clean”

  • Friendly service

    “Staff was exceptionally helpful” “Manager was accomadating”

  • Great location

    “Close to local attractions” “Easy walk to Market Square”

  • Fantastic service

    “Hotel staff were fantastic” “Manager was accomadating”

Review highlights

Service

77/100
23 reviews

Friendly, acceptably professional service.

“Hotel staff were fantastic” “Manager was accomadating” “Hotel and staff were amazing”

Location

76/100
27 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Close to local attractions” “Easy walk to Market Square” “Hotels location is awesome”

Room

67/100
22 reviews

Big, decent rooms.

“Lacks the fridge” “Coffee pot did not work” “Single bed would not work”

Amenities

52/100
4 reviews

Hotel buildings are unacceptable but amenities are OK.

“Quiet environment” “Lobby area is small” “Surrounding tables did not get cleaned”

Value

51/100
9 reviews

Fairly good value for money.

“Complimentary coffee” “3* hotel at a reasonable price” “Free appetizer”

Ranked top 20% by couples, with a score of 86

Good to know

  • Clean rooms

    “Clean, well appointed rooms” “Rooms were clean and nice”

  • Fantastic service

    “Hotel staff were fantastic” “Manager was accomadating”

  • Comfortable beds

    “Premium bedding” “Great nights sleep”

  • Friendly service

    “Staff was exceptionally helpful” “Manager was accomadating”

Review highlights

Location

79/100
18 reviews

Great location.

“Close to local attractions” “Easy walk to Market Square” “Hotels location is awesome”

Service

78/100
26 reviews

Friendly, more-or-less professional service, and so-so reception.

“Hotel staff were fantastic” “Manager was accomadating” “Hotel and staff were amazing”

Comfort

77/100
10 reviews

Comfortable rooms and beds.

“Quiet environment” “Great nights sleep” “Spacious rooms”

Room

72/100
23 reviews

Excellent beds in clean rooms but bathrooms are not so good.

“Great nights sleep” “Room was excellent” “Excellent rooms and service”

Food

57/100
6 reviews

Food is all right.

“Delicious dinner” “Free appetizer” “On-site restaurant”

Value

48/100
5 reviews

Poor value for money.

“Paid for a cheap motel” “Paying for convenience” “A bit overpriced and very small rooms”

Ranked top 21% by business travelers, with a score of 82

Good to know

  • Friendly service

    “Staff was exceptionally helpful” “Manager was accomadating”

  • Great location

    “Close to local attractions” “Easy walk to Market Square”

  • Fantastic service

    “Hotel staff were fantastic” “Manager was accomadating”

Review highlights

Service

78/100
8 reviews

Friendly service.

“Hotel staff were fantastic” “Manager was accomadating” “Hotel and staff were amazing”

Location

74/100
11 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Close to local attractions” “Easy walk to Market Square” “Hotels location is awesome”

Room

66/100
13 reviews

Badly maintained, mediocre rooms.

“No refrigerator” “Coffee pot did not work” “Single bed would not work”

Value

51/100
5 reviews

Fairly good value for money.

“Complimentary coffee” “3* hotel at a reasonable price” “Free appetizer”

Ranked top 20% by solo travelers, with a score of 87

Good to know

  • Comfortable beds

    “Premium bedding” “Great nights sleep”

  • Great location

    “Close to local attractions” “Easy walk to Market Square”

  • Fantastic service

    “Hotel staff were fantastic” “Manager was accomadating”

Review highlights

Comfort

78/100
6 reviews

Comfortable rooms and beds.

“Quiet environment” “Great nights sleep” “Spacious rooms”

Service

77/100
4 reviews

Fantastic service.

“Hotel staff were fantastic” “Manager was accomadating” “Hotel and staff were amazing”

Location

76/100
8 reviews

Great location.

“Close to local attractions” “Easy walk to Market Square” “Hotels location is awesome”

Room

70/100
7 reviews

Excellent rooms with wonderful beds.

“Great nights sleep” “Room was excellent” “Excellent rooms and service”

Value

47/100
3 reviews

Poor value for money.

“Paid for a cheap motel” “Paying for convenience” “A bit overpriced and very small rooms”

Good to know

  • Poor access to parking

    “Very small parking garage” “Parking on property is limited”

  • Comfortable beds

    “Premium bedding” “Great nights sleep”

  • Friendly service

    “Staff was exceptionally helpful” “Manager was accomadating”

  • Clean rooms

    “Clean, well appointed rooms” “Rooms were clean and nice”

Review highlights

Service

77/100
180 reviews

Great, friendly housekeeping. Reception is OK with acceptable service professionalism, although restaurant service is lacking.

“Hotel staff were fantastic” “Manager was accomadating” “Hotel and staff were amazing”

Location

77/100
166 reviews

Great location. Accessible by car, but parking is awful and costly. Central location with great sightseeing, dining out and shopping.

“Close to local attractions” “Easy walk to Market Square” “Hotels location is awesome”

Room

69/100
180 reviews

Decent, clean rooms with great beds and awesome views. Aged, poorly-maintained rooms with bad minibars and awful bathrooms. Standard TV.

“No mini-fridge” “Coffee pot did not work” “Single bed would not work”

Food

61/100
31 reviews

Poor dining experience.

“Free appetizer” “Buffet was perfect” “Recommended a nice local restaurant”

Value

52/100
60 reviews

Fairly good value for money. Expensive breakfast.

“Complimentary coffee” “3* hotel at a reasonable price” “Free appetizer”

WiFi

43/100
7 reviews

Bad internet service.

“Wifi very slow”

Breakfast

26/100
25 reviews

Overpriced, subpar breakfast.

“No breakfast at the hotel” “No breakfast” “No free breakfast”

Ranked top 17% by families, with a score of 87

Good to know

  • Clean hotel facilities

    “Place to stay clean” “Hotel recently renovated, very clean”

  • Poor access to parking

    “Very small parking garage” “Parking on property is limited”

  • Friendly service

    “Staff was exceptionally helpful” “Manager was accomadating”

  • Great location

    “Close to local attractions” “Easy walk to Market Square”

Review highlights

Service

77/100
23 reviews

Friendly, acceptably professional service.

“Hotel staff were fantastic” “Manager was accomadating” “Hotel and staff were amazing”

Location

76/100
27 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Close to local attractions” “Easy walk to Market Square” “Hotels location is awesome”

Room

67/100
22 reviews

Big, decent rooms.

“No mini-fridge” “Coffee pot did not work” “Single bed would not work”

Amenities

52/100
4 reviews

Hotel buildings are unacceptable but amenities are OK.

“Quiet environment” “Slow elevators” “Surrounding tables did not get cleaned”

Value

51/100
9 reviews

Fairly good value for money.

“Complimentary coffee” “Free appetizer” “Paid for a cheap motel”

Ranked top 26% by couples, with a score of 84

Good to know

  • Comfortable beds

    “Premium bedding” “Great nights sleep”

  • Clean rooms

    “Clean, well appointed rooms” “Rooms were clean and nice”

  • Fantastic service

    “Hotel staff were fantastic” “Manager was accomadating”

  • Friendly service

    “Staff was exceptionally helpful” “Manager was accomadating”

Review highlights

Service

79/100
25 reviews

Friendly, more-or-less professional service, and so-so reception.

“Hotel staff were fantastic” “Manager was accomadating” “Hotel and staff were amazing”

Location

79/100
18 reviews

Great location.

“Close to local attractions” “Easy walk to Market Square” “Hotels location is awesome”

Comfort

77/100
10 reviews

Comfortable rooms and beds.

“Quiet environment” “Great nights sleep” “Spacious rooms”

Room

72/100
23 reviews

Excellent beds in clean rooms but bathrooms are not so good.

“Great nights sleep” “Room was excellent” “Excellent rooms and service”

Food

57/100
6 reviews

Food is all right.

“Free appetizer” “Buffet was perfect” “Good fish restaurant”

Value

48/100
5 reviews

Poor value for money.

“Paid for a cheap motel” “Paying for convenience” “A bit overpriced and very small rooms”

Ranked top 22% by business travelers, with a score of 83

Good to know

  • Poorly-maintained rooms

    “Pillows too soft” “Coffee pot did not work”

  • Poor access to parking

    “Very small parking garage” “Parking on property is limited”

  • Friendly service

    “Staff was exceptionally helpful” “Manager was accomadating”

  • Great location

    “Close to local attractions” “Easy walk to Market Square”

Review highlights

Service

78/100
8 reviews

Friendly service.

“Hotel staff were fantastic” “Manager was accomadating” “Hotel and staff were amazing”

Location

74/100
11 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Close to local attractions” “Easy walk to Market Square” “Hotels location is awesome”

Room

66/100
13 reviews

Badly maintained, mediocre rooms.

“No mini-fridge” “No hot water” “Coffee pot did not work”

Value

51/100
5 reviews

Fairly good value for money.

“Complimentary coffee” “3* hotel at a reasonable price” “Reasonable price”

Ranked top 21% by solo travelers, with a score of 84

Good to know

  • Great location

    “Close to local attractions” “Easy walk to Market Square”

  • Fantastic service

    “Hotel staff were fantastic” “Manager was accomadating”

Review highlights

Service

77/100
4 reviews

Fantastic service.

“Hotel staff were fantastic” “Manager was accomadating” “Hotel and staff were amazing”

Comfort

77/100
5 reviews

Rather comfortable.

“Quiet environment” “Great nights sleep” “Spacious rooms”

Location

76/100
8 reviews

Great location.

“Close to local attractions” “Easy walk to Market Square” “Hotels location is awesome”

Room

69/100
6 reviews

Room is all right.

“Lacks the fridge” “Coffee pot did not work” “Single bed would not work”

Value

47/100
3 reviews

Poor value for money.

“Paid for a cheap motel” “Paying for convenience” “A bit overpriced and very small rooms”

Review Semantics by TrustYou

Customer Reviews of Four Points by Sheraton Knoxville

4.0 out of 5.Based on 259 guest reviews, Very Good

Property Description

The Four Points by Sheraton Knoxville Cumberland House is Knoxville’s newest luxury hotel. We are a full-service hotel with 129 generously appointed rooms and suites, ranging from standard rooms with two queen-size beds or a king bed, up to our spacious King Split Suites and Park View Suites. We welcome every guest into our home to enjoy the simple pleasures in life. Some of our amenities include Royal Cup Coffee, Best Brews, free internet access throughout the hotel, and free bottled water in guest rooms, new 42” LCD flat screen televisions, new bedding and two phone lines in each room.The Four Points by Sheraton Knoxville Cumberland House also features 3,400 square feet of meeting space. Our largest room, the Parkview Ballroom, can accommodate up to 120 people banquet style.

Details / Other Expenses

Check In:3:00pm
Check Out:12:00pm
Year of Last Renovation:2005
Floors:7
Rooms:129
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:129
Handicap Rooms:6
Suites:10
Room Windows:Windows Don't Open
Cleaning Frequency:Daily
Meeting Rooms:5
Meeting Space:3461 sq. feet
Banquet Space:Holds 3461 people
Dist. to Food/Bars:On-site
Dist. to 24hr Restaurant:1.0 Mi
Dist. to Nearest Gym:On-site
Lounge/Bar Hours:5pm-11pm
Policies / Expenses
Cancellation:
Typically, 6pm on day of arrival. Exceptions to that rule would be Special Events where cancellation policies vary per event.
Nightly Parking:$8
Total Taxes:17.25%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
State Tax: 9.25% (per night)
Occupancy Tax: 5.00% (per night)
City Tax: 3.00% (per night)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Baggage storage facilities
  • Central location
  • Complimentary newspaper
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Internet - wireless
  • Internet - ethernet
  • Internet is Complimentary
  • Ironing facilities
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Restaurant
  • Self controlled heating/cooling system
  • Shower
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Television
  • TV - Free Showtime
  • Valet Parking
  • Voicemail

Airport & Shuttle Information

TYS, McGhee Tyson Airport is the nearest airport to our hotel. It is ~20 min drive one way. A taxi costs ~$30 one way. No hotel shuttle available from/to the airport.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

We are a full service hotel. Our restaurant is open daily from 6:30AM-10PM (closed between 2-5PM). We have al la carte breakfast starting at $2.95 per person. We have items including eggs, waffles, sandwhiches, pancakes, etc for assorted prices.

About Four Points

  • Over 150 hotels in 30 countries
  • Free bottled water, coffee, and internet access
  • Great local beer with Beer Brews
  • Comfortable beds
  • Smoke-free property
  • Lounge offers specialty cocktails
  • Fitness facilities
  • Cooked-to-order breakfast available for a fee
  • Handicap accessible rooms & other specific accessibility needs available

The Four Points highlights above are subject to change without notice.

Previously known as:
Four Points by Sheraton

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