SUGAR BAY RESORT & SPA

6500 Estate Smith Bay, St Thomas 00802 Virgin Islands - US (VIR)
4.0 Star Resort All-Inclusive Resort
18.34289-64.8625
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Average
3.5/5

Based on 1236 guest reviews

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  • Has an outdoor pool!
  • Gym / Fitness Center Available
  • 294 sleeping rooms in hotel
  • 7 floors in hotel
  • 7 suites in hotel
  • Check out: 11:00am
  • Hotel has a green policy
  • Group friendly rating of 7.6/10
  • 14 meeting rooms in property

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Room Types

Check Rates2 Double or 1 King Premium Ocean View
Non-Smoking
Check Rates2 Double or 1 King Standard Mountain View
Non-Smoking
Check Rates2 Double or 1 King Superior Partial Ocean View
Non-Smoking
Check RatesBay View All Inclusive
Non-Smoking
Check RatesDouble Mountain View
Non-Smoking
Check RatesDouble Ocean View
Non-Smoking
Check RatesDouble Partial Ocean View
Non-Smoking
Check RatesDouble Premium
Non-Smoking
Check RatesDouble Premium Ocean View
Non-Smoking
Check RatesMountain View All Inclusive
Non-Smoking
Check RatesMountain View Room Only
Non-Smoking
Check RatesOcean View All Inclusive
Non-Smoking
Check RatesOcean View Room Only
Non-Smoking

Local Attractions

Sugar Bay Resort & Spa is situated hillside at the northeastern end of St. Thomas in the US Virgin Islands. Set amidst 31 lush tropical acres, this St. Thomas resort overlooks the emerald and blue waters of Water Bay to the north and St. John and the British Virgin Islands to the east where the Atlantic Ocean and Caribbean Sea meet to create Pillsbury Sound. Conveniently located this St. Thomas resort is just two miles from Red Hook, eight miles from downtown Charlotte Amalie, and six miles from Blackbeard's Castle and Paradise Point.

Verified Reviews of Sugar Bay Resort & Spa

Below are the verified reviews from guests that we have booked recently:
"Hotel Employees Very Rude and Disrespectful."
Overall Score1.0/ 5
Hotel employees very rude and disrespectful. We probably only encountered a handful of friendly employees. A lady at the front desk named Jennifer was awesome. A manager named Chris was also were helpful. He went out of his way to accommodate us, to make my daughters wedding day a complete success. The building itself is old and needs lots of work. We had many issues with the A/C on numerous occasions. To be an all inclusive resort they were very limited on food and beverage options. We recommended everyone to stay at sugar bay resort. Luckily I have heard some of the other guest had much better luck. St. Thomas was beautiful. I will not ever stay at sugar Bay resort again.
(Group coordinator, booked 20 rooms), from US flag
06-Mar-2017 Verified Review, stayed from Mon Feb 27 to Mon Mar 06 2017 at a $297.00 group rate (12% discount).
"Beautiful"
Overall Score4.0/ 5
Sugar Bay Resort & Spa is located in beautiful St Thomas. The views are awesome. The front desk staff was very knowledgeable and friendly. The bartenders were great! The restaurant staff was slow when the group has requested items or refill of drinks.
(Group coordinator, booked 12 rooms), from US flag
11-Aug-2016 Verified Review, stayed from Wed Aug 03 to Sun Aug 07 2016 at a $450.00 group rate.

Customer Reviews of Sugar Bay Resort & Spa

3.5 out of 5. Based on 1236 guest reviews, Average

Property Description

Sugar Bay Resort & Spa is situated hillside at the northeastern end of St. Thomas in the US Virgin Islands. Set amidst 31 lush tropical acres, this St. Thomas resort overlooks the emerald and blue waters of Water Bay to the north and St. John and the British Virgin Islands to the east where the Atlantic Ocean and Caribbean Sea meet to create Pillsbury Sound. Conveniently located this St. Thomas resort is just two miles from Red Hook, eight miles from downtown Charlotte Amalie, and six miles from Blackbeard's Castle and Paradise Point.From sun worshipping and shopping to sailing, snorkeling and scuba diving, the Sugar Bay Resort & Spa and St. Thomas are filled with opportunities to explore unlike any other Caribbean island and as part of the U.S. Virgin Island, access to St. Thomas from the U.S. mainland is easy and quick. NO PASSPORT is REQUIRED - US CITIZENS travel to the US Virgin Islands by simply bringing a valid photo I.D. and proof of citizenship.

Green Sustainability

NA

Details / Other Expenses

Check In:3:00pm
Check Out:11:00am
Year of Last Renovation:2006
Floors:7
Rooms:294
Corridors:All Rooms Have Exterior Hallways
Non Smoking Rooms:294
Handicap Rooms:
Suites:7
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:14 View Spaces
Meeting Space:25000 sq. feet
Banquet Space:Holds 800 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: On-site
Dist. to Nearest Gym: On-site
Lounge/Bar Hours:11AM-1AM
Policies / Expenses
Cancellation:
72 Hours
Nightly Parking:0.00
Typical Group Deposit:10%
Total Taxes:10.00%
Total Misc Fees:$30.00 USD
(mandatory resort fees/taxes)
State Tax:10.00% (Government Tax)
Occupancy Tax: 0.00%
City Tax: 0.00%
Country Tax: 0.00%
VAT: Value Added Tax: 0.00 VAT % Inclusive
GST: Goods and Services Tax: 0.00 GST %
PST: Provincial Sales Tax: 0.00 PST %
Food and Beverage Tax: 0.00%
Audio Visual Tax: 0.00%
Other Tax: 0.00%
Resort/Hotel Fee:30.00 Per Night
Parking Fee: 0.00 Per Night
Cleaning Fee: 0.00 Per Night
Porterage Fee: 2.50 Per Item
Gym Fee: 0.00 Per Day
Spa Fee: 0.00 Per Day
Shipping Handling Fee: 0.00 Per Item
Rooms Wireless Internet Fee: 0.00 Per Day
Rooms Wired Internet Fee: 0.00 Per Day
Meeting Wireless Internet Fee: 0.00 Per Day
Meeting Wired Internet Fee: 0.00 Per Day
Meeting Power Surcharge Fee: 0.00 Per Night
Additional Room Fees: 0.00 Per Night
Food and Beverage Service Charge:21.00%
Audio Visual Service Charge: 0.00%
Banquet Labor Fees: 0.00 Per Hour

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • All-inclusive resort
  • ATM
  • Baggage storage facilities
  • Boat Launch
  • Breakfast in room
  • Central location
  • Charge for early check out
  • Child facilities
  • Clothes drying
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Games room
  • Hairdryer available
  • Hair dresser
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private garden grounds
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Safe in rooms
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Shows or evening entertainment
  • Spa
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • TV Channel: HBO
  • TV Channel: Showtime
  • Tennis court
  • Terrace
  • Travellers cheques accepted
  • TV room
  • Voicemail
  • Wedding Chapel

Airport & Shuttle Information

A scenic 30 minute drive from the St. Thomas International Airport (STT)

Local Shuttle Info: Approximate taxi to/from airport is $15.00 per person each way.

Airport Shuttle? Sorry, no airport shuttle available.
Previously known as:
Sugar Bay Resort & Spa All Inclusive

Meeting Rooms and Banquet Rooms at Sugar Bay Resort & Spa

Below are the meeting, banquet, conference and event spaces at Sugar Bay Resort & Spa.

Feel free to use the Sugar Bay Resort & Spa meeting space capacities chart below to help in your event planning. Hotel Planner specializes in St Thomas event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
The Estate Ballroom 56 x 120 x 15 6720--/52539128016119216142/34745725--
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The Estate Ballroom

The Estate Ballroom is divisible into 5 sections.
Room Type:
Ballroom
Total Size:
6720 Sq. Mi
Dimensions:
56 x 120 x 15 Ft.
Floor Level:
2
Power Outlets:
24
Columns:
0
Windows:
8
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Full Day Rental:
$3900.00 USD
Palm room 80 x 28 x 12 2240--/1601309354805414/11200280--
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Palm room

The Palm room is divisible into 4 equal rooms of 560 sf. each
Room Type:
General Meeting Room
Total Size:
2240 Sq. Mi
Dimensions:
80 x 28 x 12 Ft.
Floor Level:
2
Power Outlets:
19
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Full Day Rental:
$1400.00 USD
Allamanda, Oleander, Orchid or Seagrape Rooms 28 x 28 x 15 78465/65--55192219--/--8755--
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Allamanda, Oleander, Orchid or Seagrape Rooms

Room Type:
Ballroom Section
Total Size:
784 Sq. Mi
Dimensions:
28 x 28 x 15 Ft.
Floor Level:
2
Power Outlets:
16
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Sound System
Full Day Rental:
$600.00 USD
Photo of Allamanda, Oleander, Orchid or Seagrape Rooms
Bamboo, Coconut, Palmetto or Royal Rooms 28 x 20 x 12 56040/40--30132013--/--5056--
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Bamboo, Coconut, Palmetto or Royal Rooms

Room Type:
Ballroom Section
Total Size:
560 Sq. Mi
Dimensions:
28 x 20 x 12 Ft.
Floor Level:
2
Power Outlets:
5
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Sound System
Full Day Rental:
$350.00 USD
Photo of Bamboo, Coconut, Palmetto or Royal Rooms
Garden Terrace 60 x 60 x 17 3600--/150210150861038623/18200200--
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Garden Terrace

Garden Terrace is located off the back of the Estate Ballroom and is fully enclosed terrace overlooking the bay.
Room Type:
General Meeting Room
Total Size:
3600 Sq. Mi
Dimensions:
60 x 60 x 17 Ft.
Floor Level:
2
Power Outlets:
6
Columns:
2
Windows:
25+
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Full Day Rental:
$2700.00 USD
Hibiscus
56 x 38 x 15 2128--/1771241455161--13/11250213--
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Hibiscus

Room Type:
Ballroom Section
Total Size:
2128 Sq. Mi
Dimensions:
56 x 38 x 15 Ft.
Floor Level:
2
Power Outlets:
8
Columns:
0
Windows:
0
Natural Light?:
Yes
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Simultaneous Interpretation
  • Sound System
Full Day Rental:
$1800.00 USD
Antilles Amphitheater 48 x 40 x 12 1920--/--------------/--112----
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Antilles Amphitheater

Room Type:
Auditorium
Total Size:
1920 Sq. Mi
Dimensions:
48 x 40 x 12 Ft.
Floor Level:
2
Power Outlets:
5
Columns:
0
Windows:
0
Natural Light?:
No
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
Yes
Built In A/V?
Yes
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • White Board
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Sound System
Full Day Rental:
$1000.00 USD
Winward & Leeward Terraces 31 x 21 x 17 651--/--------------/----60--
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Winward & Leeward Terraces

These terraces are located at each end of the Garden Terrace. These are both outside venue locations with beautiful vies of the Caribbean Sea and neighboring Islands.
Room Type:
Outdoor Miscellaneous
Total Size:
651 Sq. Mi
Dimensions:
31 x 21 x 17 Ft.
Floor Level:
2
Power Outlets:
2
Columns:
0
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • White Board
  • Flip Chart
  • Computer Rentals
  • Sound System
Full Day Rental:
$300.00 USD

Testimonials: Why use Hotel Planner?

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"Everything went very smoothly. We had a great time and our girls rocked the dance competition while we were there. Thanks for such a great service. I will be sure to pass you site along." L.H. - Columbus, OH

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