Verified Reviews of Comfort Suites
Below are the verified reviews from guests that we have booked recently:
"Didn't enforce non-smoking policy"
Overall Score3.0/ 5
I paid for hotel that is non-smoking by their own policy. They failed to find out who was smoking on our floor when I requested it. My son has asthma and I informed them that someone on our floor was smoking. It was extremely strong coming into our room. They said they couldn't enforce their policy. Really? I invited them to my room at 11pm to smell for themselves. They did so and admitted they smelled it too. They were too afraid to knock on doors to find out who it was, so they had me and my son move from a double bed room I paid for to a king size bed that we had to share. I had to due to my son's asthma but was not pleased about it in the late night hours. I feel I should be compensated with a discount of some kind.
"Good rate. Fair facility. Poor customer service."
Overall Score3.0/ 5
Not accommodating to big groups. Poor customer service. Fair cleanliness. Would probably not stay again.
Customer Reviews of Comfort Suites
This all suite hotel is located in Louisville's East end. All rooms are equipped with refrigerators, microwaves,iron and board and hair dryers. Other features include a lovely indoor pool and spa, complimentary deluxe continental breakfast and wireless high speed internet.
Details / Other Expenses
|Year of Last Renovation:
||All Rooms Have Interior Hallways
|Non Smoking Rooms:
||Windows Do Open
|Dist. to Food/Bars:
|Dist. to 24hr Restaurant:
|Dist. to Nearest Gym:
Policies / Expenses
Group cancellation policy-one month, Individual cancellation policy-24 hours
|Total Misc Fees:
(mandatory resort fees/taxes)
Amenities / Features
Yes! Pets are allowed.
Pet Friendly $10.00 per night
Airport & Shuttle Information
Louisville International Airport-Standiford Field is a 13 miles from property. The one-way taxi expense is 35.00
Airport Shuttle? Sorry
airport shuttle available.
About Comfort Suites
- Pull-out sofa beds, microwave and refrigerator in each room
- Spacious rooms with separate areas for working and relaxation
- Grab and Go breakfast option
- Free hot breakfast with two flavors of waffles, meat, and eggs
- In-room recharge station and coffee
- Free daily newspaper and high-speed internet access
- 100% smoke free facility
- Marketplace with snacks and drinks
The Comfort Suites highlights above are subject to change without notice.