Located right off Exit 99;Minutes away from Gwinnett Civic Center, Gwinnett Sports Arena, Stone Mountain Park and Mall of Georgia
Verified Reviews of Congress Hotel & Suites Below are the verified reviews from guests that we have booked recently:
Overall Score3.0/ 5
First off, some of the front desk attendants were very rude. Secondly, our group of young men were threatened by kids that were not guests at the hotel, but were allowed to roam around the hotel and swim at will without the attendant saying a word to them. Myself and our coach had to literally get these kids out. They entered the building threatening our team with two by 4's and pipes. One even threatened to come back with a gun and front desk attendant did nothing. We had police called to the property to make a report. Also, the rooms smelled of mold and foul odor, several phones were not working, and not enough towels. We had requested for a few rooms to have microwaves and out of 8 to 9 rooms that we had, no microwave were in any of the rooms. There was one microwave that was located in breakfast area that we were instructed to use. Also, one of our players was cut real bad on his foot in the pool area from glass that was brought in by the kids that were not guests. Unfortunately, we could not move players to another hotel because most were booked solid or extremely to high due to the Nike tournament and the Memorial Day holiday. Was informed by attendant that a manager will not be in until tomorrow, but I will differently be speaking with management and requesting compensation.
24-May-2015 Verified Review, stayed from Sat May 23 to Mon May 25 2015 at a $55.00 group rate.
"Nice Hotel, Although Not the Best Staff."
Overall Score3.0/ 5
The hotel was not prepared to host our Family Reunion as promised. Rooms were not cleaned, banquet facilities were not cleaned or arranged and no housekeeping or maintenance was available during the evening. The front desk staff on the 2nd shift was also very rude and disrespectful.
04-Aug-2014 Verified Review, stayed from Fri Aug 01 to Sun Aug 03 2014 at a $62.00 group rate.
"Lots of Room, Friendly Staff, Good Price."
Overall Score4.0/ 5
We came down for a basketball tournament and they had sufficient room for a team or family. Breakfast was good. Rather pleasant stay.
15-Jul-2014 Verified Review
Customer Reviews of Congress Hotel & Suites
The new Congress Hotel and Suites is conveniently located just minutes from Downtown Atlanta in Norcross, Georgia. Situated in the North Suburbs of Atlanta near the intersection of I-85 and Indian Trail Rd, Congress Hotel and Suites is the ideal destination for business and leisure travelers alike. Each of the 174 rooms are non-smoking and feature refrigerators, coffee makers, iron and ironing boards, hair dryers, flat screen TVs, personal safes and free wireless high-speed internet access. Our double two room suites featured with separate living room and dining area are great for a family or business traveler who enjoys the extra space and the comforts of home.Guests of the Congress Hotel and Suites will enjoy amenities such as free spacious outdoor parking, a business center with free internet access, pool and fitness center, a laundry room and free breakfast. Perfect for family vacations, children 16 and under stay free. Thank you for considering the Congress Hotel and Suites. We will be honored to have you stay and share your special occasion with us.
Details / Other Expenses
|Year of Last Renovation:||2011|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||172|
|Room Windows:||Windows Do Open|
|Meeting Rooms:||3 |
|Meeting Space:||4500 sq. feet|
|Banquet Space:||Holds 100 people|
|Dist. to Food/Bars:||0.3 Mi|
|Dist. to 24hr Restaurant:||0.3 Mi|
|Dist. to Nearest Gym:||0.3 Mi|
Outdoor Seasonal pool is open from 10am-10pm
Policies / Expenses
6PM Day of Arrival
|Typical Group Deposit:||250.00|
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|State Tax:|| 6.00%|
|Occupancy Tax:|| 7.00%|
Amenities / Features Pet Friendly? Yes! Pets are allowed.
Pets Allowed up to 20 lbs. One time fee of $25.00
Airport & Shuttle Information
Hartsfield Jackson-Interl' 35 Miles
Local Shuttle Info: N/A
Airport Shuttle? Sorry
airport shuttle available.