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Very Good
4.5/5
Based on 3092 guest reviews
- Includes an outdoor swimming pool
- The Avg. Group Discount is 20.4%!
- Gym / Fitness Center Available
- 503 sleeping rooms in hotel
- 12 floors in hotel
- 22 suites in hotel
- Check in: 3:00pm
- Hotel has a green policy
- Groups & Meetings rating of 6.6/10
- 9 meeting rooms in property
Standard prices by room type for the next 60 days
Local Attractions
Historic Old San JuanBeachDeep Sea Fishing/SnorkelingHorse Back RidingATV'sEl Yunque RainforestThe Bacardi Rum Distillery Bioluminescent Bays Camuy River Cave Park Arecibo Radio Telescope
Landmarks and Location of Sheraton Puerto Rico Hotel & Casino
Verified Reviews of Sheraton Puerto Rico Hotel & Casino
Below are the verified reviews from guests that we have booked recently:"Great Service and friendly employees."
Overall Score5.0/ 5
Your staff as well as Shyam Krishna's in my opinion righted a wrong. I booked my two night stay via Hotel Planner back in February and in March I noticed a rate reduction. I contacted Hotel Planner and they would not charge my rate. During my stay I was talking to Shyam and when I explained what happened he was nice enough to credit the two nights worth of resort / tax fees. This is what I call great Customer Service. Over my forty five year career in food and vending service I always stressed to my manager listening to the customers get them to retain our service and because people talk we get new business as well. The Sheraton San Juan staff and amenities were tops in my book.
Stephen B. (Individual traveler, booked 1 room), from 
25-Apr-2019 Verified Review, stayed from Tue Apr 23 to Thu Apr 25 2019 at a $210.87 average nightly rate. 
Property Description
Sheraton Puerto Rico Hotel & Casino a AAA four diamond property ideally situated in the Puerto Rico Convention Center District adjacent to the Convention Center and facing the beautiful San Juan Bay. With 503 rooms including 22 suites, we are located only a 5 minutes drive from historic Old San Juan and 10 minutes from San Juan Luis Muñoz Marín International Airport (SJU). Our Club Level includes 88 rooms and suites in our top 2 floors with magnificent city or Bay Views.
Green Sustainability
Green Choice- get $5 credit in F&B or 250 SPG Points if the guest choose to waive housekeeping services (linen and towel changes). Other services such as room amenities replenish will be available. Hotel is LEED certified.
Details / Other Expenses
| Check In: | 3:00pm |
| Check Out: | 12:00pm |
| Year of Last Renovation: | 2009 |
| Floors: | 12 |
| Rooms: | 503 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 503 |
| Handicap Rooms: | |
| Suites: | 22 |
| Room Windows: | Windows Don't Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 9 |
| Meeting Space: | 35000 sq. feet |
| Banquet Space: | Holds 1500 people |
| Dist. to Food/Bars: | On-site |
| Dist. to 24hr Restaurant: | On-site |
| Dist. to Nearest Gym: | On-site |
| Lounge/Bar Hours: | 12pm-1am |
| FEMA Approved: | Yes |
Policies / Expenses
| Cancellation: Before 6pm the day prior to arrival. Cancellation Policy may vary depending on the type of rate used to reserve. | |
| Nightly Parking: | $18 |
| Total Taxes: | 28.76% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| Occupancy Tax: | 11.00% |
| Food and Beverage Tax: | 11.50% |
| Audio Visual Tax: | 11.50% |
| Resort/Hotel Fee: | 16.00% (Per Night) |
| Parking Fee: | 16.00 Per Night |
| Cleaning Fee: | 1.00 Per Person (per night) |
| Porterage Fee: | 6.00 Per Stay (One Time) |
| Shipping Handling Fee: | 5.00 Per Item |
| Additional Person Fee: | 35.00 Per Person |
| Meeting Wireless Internet Fee: | 195.00 Per Day (Per Connection) |
| Food and Beverage Service Charge: | 22.00% |
| Avg. Continental Breakfast Cost: | 15.00 Per Person |
Amenities / Features
Pet Friendly? Yes! Pets are allowed.
Pet Friendly Hotel. Pet cean weight up to 80lbs. $200 per stay charge applies. Includes StarPET amenities
- Air conditioning
- Alarm clock
- ATM
- Baggage storage facilities
- Car rental
- Concierge service
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Dinner available
- Electronic key card
- Elevator
- Express Check-Out
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Garage
- Generator for sleeping rooms
- Generator for public spaces
- Hairdryer available
- Hair dresser
- Handicap accessible
- Ice Maker
- Internet - wireless
- Internet - ethernet
- Free WiFi Internet
- Ironing facilities
- Jacuzzi
- Laundry facilities
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Pets allowed
- Private bathroom in room
- Quiet location
- Radio in room
- Restaurant
- 24 hours room service
- Safe in rooms
- Sauna
- Self controlled heating/cooling system
- Shop
- Shower
- Shows or evening entertainment
- Spa
- Swimming pool - outdoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Telephone - Free local calls
- Television
- TV - Free Cable
- Travellers cheques accepted
- TV room
- Valet Parking
- Voicemail
- Golf course on hotel grounds
Airport & Shuttle Information
Luis Munoz Marin International Airport (5.4) miles. No shuttle service available in the metropolitan area for any hotel. Taxi service fluctuates between $17-$20 depending on the amount of passangers and luggage.
Airport Shuttle? Sorry, no airport shuttle available.About Sheraton Hotels and Resorts
- The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
- Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
- Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
- Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows
The Sheraton Hotels and Resorts highlights above are subject to change without notice.
Group vs. Individual Rates at Sheraton Puerto Rico Hotel & Casino
The chart above shows trends of prices for both our group prices and the best individual traveler prices our rate checker could find at the time the group bid was submitted. The best group discount displayed is 48.0% in the month of September 2018 and the highest average individual rate is $339 in the month of March 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Sheraton Puerto Rico Hotel & Casino in a month when rates are lower.
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FAQs about Sheraton Puerto Rico Hotel & Casino
What time is check in?
Check in time is 3:00pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00pm based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Sheraton Puerto Rico Hotel & Casino have?
There are 503 sleeping rooms in the hotel.
Is there any meeting space at Sheraton Puerto Rico Hotel & Casino?
Yes, they have 9 meeting rooms that can support various table layouts.
Is there a gym at Sheraton Puerto Rico Hotel & Casino?
Yes, there is a gym/fitness area available on-site at the property.
Is there room service at Sheraton Puerto Rico Hotel & Casino?
Yes. Room service is average. About half of guests found the room service acceptable.
Is there shopping nearby?
Yes. Great shopping. Most guests liked the proximity to shopping.
Is there a WiFi internet?
Yes. Average wifi quality. About half of guests thought the wifi quality was ok.
Are there rooms with kitchenettes?
Yes. Kitchenette needs more attention. Most guests were unsatisfied with the kitchenette.
Is there a pool at Sheraton Puerto Rico Hotel & Casino?
Yes, there is a pool on-site at the property..
Testimonials:
"Thank you, everything went very well and I have recommended your site to several people and I will use you next time I have to make a group booking. You made my job so easy, it was so nice having hotels send bids to me instead of me spending hours calling hotels." J.A. - Mount Pleasant, SC
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