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Average
3.5/ 5
Based on 3979 guest reviews
- Has outdoor swimming pool
- The Avg. Group Saves 9.0%!
- Access to gym on-site
- Hotel has 502 rooms
- 8 floors in property
- Check out time: 12:00
- Hotel has an eco-friendly policy
- Groups & Meetings rating of 10.0/10
- Hotel has 4 meeting rooms
Room Types
Local Attractions
Our hotel is All Inclusive, located in the exclusive Punta Cancun within walking distance from the best nightlife in town, the Cancun convention center and some of the best restaurants in town, we are within walking distance from Plaza Caracol (mall) and about 10 minutes driving distance from other exclusive outlets.
Map & Attractions for Krystal Cancun
Verified Reviews of Krystal Cancun
Below are the verified reviews from guests that we have booked recently:"Really enjoyed ourselves and pricing was reasonable"
Overall Score5.0/ 5
Krystal hotel staff were really exceptionally helpful and hotel exceeded my expectations. Beach and pool were really good. Activities directors - Oscar and Edgar were really helpful.Food was really more than enough. I think we only ran out of bottled water the first day and then they fixed this. We will go back for sure. Time of year was good for us. I would like to receive one complimentary room next time if we get a bigger group as there was more work involved in getting the group together and organized than I expected. Thanks for asking.
Julie T. (Group coordinator, booked 7 rooms), from 
11-Nov-2013 Verified Review, stayed from Thu Oct 31 to Wed Nov 06 2013 at a $95.00 group rate (20% discount). 
Customer Reviews of Krystal Cancun
Property Description
Krystal Cancun, the freshness of a renewed image, invites you to take your very well deserved vacation and enjoy the beauty of the Mexican Caribbean.The hotel is All Inclusive but Bed and Breakfast and European Plans are also available. located in Punta Cancun, the heart of activities and entertainment, very close to the marina and the golf courses, you will fully enjoy the enormous wealth that this Mexican destination has to offer, with all the attractions, comfort and services offered to you by Krystal Cancun.You can relax and take a dip in the panoramic style swimming pool and Jacuzzi, take a break and unwind on the Bali sun beds or leave the kids and exercise your body mind and soul at the Fitness Center & Spa.Discover the excellent gastronomy, served by the renowned “Hacienda El Mortero” Restaurant, and its high Mexican cuisine enlivened by the sound of the traditional Mariachi band.Aquamarina restaurant is complimented by the stunning view of the ocean which surrounds it, creating a peaceful relaxed atmosphere for all. Krystal Cancun is perfect for families, couples, honeymooners, weddings, meetings and social events. Krystal Cancun awaits you with 502 ample rooms. Its recently opened tower offers 104 rooms with ocean front view, relax in your private balcony and enjoy the benefits of the Club lounge with continental breakfast , appetizers and house wine.For the honeymooners we have a special section, Romantic rooms. We offer five star ammenities without the five star price.
Green Sustainability
Yes
Details / Other Expenses
| Check In: | 15:00 |
| Check Out: | 12:00 |
| Year of Last Renovation: | 2015 |
| Floors: | 8 |
| Rooms: | 502 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 502 |
| Handicap Rooms: | 1 |
| Suites: | 3 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 4 View Spaces |
| Meeting Space: | 5817 sq. feet |
| Banquet Space: | Holds 450 people |
| Dist. to Food/Bars: | On-site |
| Dist. to 24hr Restaurant: | 0.5 Mi |
| Dist. to Nearest Gym: | On-site |
| Lounge/Bar Hours: | 10:00 AM - 1:00 PM |
| Pool Info: 9:00a m to 09:00 pmLocated on the roof top with gorgeos view of Cancun | |
| Ownership: | Hotelera Chicome, SA DE CV, ave juan salvador agraz 65 20 col. santa fe Cuajimalpa de morelos DF, MX |
Policies / Expenses
| Cancellation: Cancellations or changes made within 72 hrs. before arrival will be subject to penalty of full stay penalty, plus tax. This charge will be applied directly to the MASTER ACCOUNT, or credit card with which each reservation is guaranteed. | |
| Nightly Parking: | 00 |
| Typical Group Deposit: | $1,000.00 |
| Total Taxes: | 0.00% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| Occupancy Tax: | 3.00 Per Night |
| Country Tax: | 16.00 Per Night |
Amenities / Features
Pet Friendly? Sorry, pets are not allowed.
- Air conditioning
- Alarm clock
- All-inclusive resort
- ATM
- Baby facilities in room
- Baggage storage facilities
- Breakfast in room
- Car rental
- Central location
- Child facilities
- Clothes drying
- Concierge service
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Currency exchange
- Dinner available
- Electronic key card
- Elevator
- Facilities for the disabled
- Fitness and health center
- Hairdryer available
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Ironing facilities
- Jacuzzi
- Laundry facilities
- Licensed bar
- Mini bar
- Movies in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Private bathroom in room
- Private car parking
- Private garden grounds
- Quiet location
- Radio in room
- Restaurant
- 24 hours room service
- Safe in rooms
- Self controlled heating/cooling system
- Shop
- Shower
- Solarium
- Spa
- Swimming pool - outdoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Television
- TV - Free Cable
- Terrace
- Travellers cheques accepted
Airport & Shuttle Information
Cancun International Airport is located at 25 minutes south of the Hotel Zone and the Krystal Cancun Hotel
Local Shuttle Info: No shuttle available.Bus serivce in Cancun is $2.00, locals and tourist can enjoy this service.Bus stop just a few steps from the hotel
Airport Shuttle? Sorry, no airport shuttle available.Breakfast Information
We are offering All Inclusive Plan. Rate offered is per person per night based on double occupancy. Breakfast is included.
Seasonality and Projections at Krystal Cancun
The chart above shows fluctuations of prices for both our group rates and the best individual traveler prices we could find at the time the group/meeting offer was placed. The best group/meeting rate displayed is 19.9% in the month of January 2015 and the highest average individual rate is $195 in the month of March 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Krystal Cancun in a month when rates are lower.
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Meeting Rooms and Banquet Rooms at Krystal Cancun
Below are the meeting, banquet, conference and event spaces at Krystal Cancun.
Feel free to use the Krystal Cancun meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Cancun event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Krystal One and Two | 113 x 34 x 11 | 3866 | 140/120 | 224 | 210 | 120 | 100 | 90 | --/-- | 440 | 220 | 210 |
Close This Krystal One and TwoWe also have 3 more meeting rooms, Foyer and green areas plus our huge beach to create an unforgatable seeting. Our 7 Columns area is one of the MAIN ICONS in the Island of Cancun. It has been scenario of timeless movies. A) Tulum One with 1,142 sq. ft. B) Tulum two with 808 sq. ft.C) Club Tower meeting room located ground floor in the new Club Tower with a beautiful view of the Ocean and tall windows. Room Type: General Meeting Room Total Size: 3866 Sq. Mi Dimensions: 113 x 34 x 11 Ft. Floor Level: 1 Below Ground Power Outlets: 12 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? Yes Amenities Available
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| Tulum 1 y 2 | 50 x 39 x 60 | 1951 | 140/14 | 100 | 81 | 47 | 56 | -- | --/-- | 180 | 70 | 120 |
Close This Tulum 1 y 2Room Type: General Meeting Room Total Size: 1951 Sq. Mi Dimensions: 50 x 39 x 60 Ft. Floor Level: 1 Below Ground Power Outlets: 20 Columns: 20 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? Yes Built In Stage? Yes Built In A/V? Yes Amenities Available
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