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Hard Rock Hotel Cancun - All Inclusive
4.5 Star Property Cleaning Policy: At a Glance: Enhanced Safety & Sanitation Protocols
Get in the know about the essential changes we’ve made to keep you safe on the road:
Our trained teams now operate in accordance with all COVID-19 safety and sanitation protocols. No matter the query, we’re fully prepared to assist with any issue regarding health, safety, and hygiene.
When you check-in, you’ll be able to opt-in or out of housekeeping services. Housekeeping will wear full protective clothing (PPE) at all times.
We’re sanitizing all communal spaces, working areas, and swimming pools according to human interface cleaning protocols. That means particular attention to ‘high-touch’ points like buttons, handrails, door handles, locks, faucets, counter surfaces, etc.
We’ve limited the occupancy at all of our locations to allow proper social distancing.
All of our cleaning products are now ECOLAB certified - the global leaders in water, hygiene, and energy technology.
Check availability
Very Good
4.0/5
Based on 3784 guest reviews
- We have an outdoor pool
- Complimentary breakfast is offered
- Gym / Fitness Center Available
- 601 sleeping rooms in hotel
- 6 floors in hotel
- 23 suites in hotel
- Check in: 3:00 PM
- Hotel has a green policy
- Groups/Meetings rating of 8.5/10
- 18 meeting rooms in property
Standard prices by room type for the next 60 days
Room Types
Local Attractions
Chichen Itza, Tulum, Swim with the dolphins
Landmarks and Location of Hard Rock Hotel Cancun - All Inclusive
Verified Reviews of Hard Rock Hotel Cancun All Inclusive
Below are the verified reviews from guests that we have booked recently:
"The staff was friendly and attentive. The Room was nice and clean. was a pleasure to stay at the Hot"
Overall Score4.0/ 5
The environment was good. However, the music by the pool could be better. For example, multicultural music; such as Dominican Merengue and Bachata. It was a pleasure to stay at the Hotel.
Aurelia H. (Individual traveler, booked 1 room), from 
30-Aug-2021
Verified Review, stayed from Sat Aug 21 to Sat Aug 28 2021 at a $292.99 average nightly rate.
"Not what once was."
Overall Score3.0/ 5
Long ago I had the privilege of working at the hotel as the Front Desk Manager during its opening and throughout its first year of operation, I remember the high standards that were required of us, unfortunately they were not the same ones that I encountered during my stay. The Check in process was very good and fast, even with the new protocols and formats that one has to sign for COVID19, the bell staff and reception were friendly. The biggest areas of opportunity are in the A and B and kitchen area, our first breakfast was at The Market, which used to be a buffet restaurant before COVID, now converted to a la carte, where clearly the staff is still not used to this change, the waiters seemed not to have assigned tables, so they forgot the orders, the food took a long time and when it arrived it was a huge disappointment, the divorced eggs were simply two eggs "thrown" on a plate with nothing more than their sauces, in general the presentation was poor although the taste was good. For lunch we ordered room service, I must say that the hamburger and fajitas we ordered were surely the best food we had during our stay. They arrived in excellent time with a good presentation. At night we dined at Zen at one of their Teppanyaki tables, the quality of the food was very good but the presentation of the chef was very poor compared to other hotels where I have stayed, He just cooked and that's it. The pool service was excellent by the poolboys, always attentive to move umbrellas and loungers if necessary, the waiters struggled since all the guests were in the pool area due to sargassum, the service was slow but good, although a Couple of other waiters would have helped ease the workload. In general it was a good stay that my partner and I enjoyed very much, the Hotel is fantastic and I think that a lot of the service problems are derived from the changes in protocols that the Hotel has had recently and I am sure that once they get used to Hard Rock will resume its customary glow. Rock on !
Luis A. (Individual traveler, booked 1 room), from
30-Jun-2020
Verified Review, stayed from Sat Jun 27 to Sun Jun 28 2020 at a $191.99 average nightly rate.
Property Description
With service and style that knows no limits, we took all the awesome of Rock & Roll and made it a vacation that has to be experienced to be believed. That means access to unbelievable All Inclusive amenities like experiential dining at 9 world-class restaurants, never-ending cocktails and in-room drinks from a personal liquor dispenser, legendary entertainment, and top-shelf everything across the board. It's All Day. All Night. All Included, baby.
Green Sustainability
Travel Life
Turtle Release Program
Watch baby sea turtles hatch and take their first steps into the sea on the beach of Secrets the Vine Cancun! Be a part of this amazing experience on your vacation while helping with our efforts to protect and preserve the sea turtle population. Occurs seasonally July through December (hatchings may vary).
Details / Other Expenses
| Check In: | 3:00 PM |
| Check Out: | 12:00 PM |
| Year of Last Renovation: | 2012 |
| Floors: | 6 |
| Rooms: | 601 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 497 |
| Handicap Rooms: | 4 |
| Suites: | 23 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 18 |
| Meeting Space: | 9463483 sq. feet |
| Banquet Space: | Holds 15741 people |
| Dist. to Food/Bars: | On-site |
| Dist. to 24hr Restaurant: | On-site |
| Dist. to Nearest Gym: | On-site |
| Lounge/Bar Hours: | 9AM-1AM |
| Pool Info: | Outdoor pool |
Policies / Expenses
| Cancellation: 7. CANCELLATION POLICY OF ENTIRE GROUP: In the event that the Client terminates this Agreement other than as may be expressly permitted herein, the Client shall pay within _5_ days of notice of cancellation, in lieu of any other amounts due hereunder or |
|
| Nightly Parking: | $0 |
| Typical Group Deposit: | 10% |
| Total Taxes: | 0.00% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| Occupancy Tax: | 3.00 Per Night |
| Country Tax: | 16.00 Per Night |
Amenities / Features
- Air conditioning
- Alarm clock
- All-inclusive resort
- Breakfast in room
- Child facilities
- Complimentary breakfast
- Concierge service
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Dinner available
- Electronic key card
- Elevator
- Fitness and health center
- Hairdryer available
- Hair dresser
- Ice Maker
- Internet - wireless
- Free WiFi Internet
- Ironing facilities
- Jacuzzi
- Laundry valet service
- Mini bar
- Non-smoking rooms
- Private bathroom in room
- Radio in room
- Restaurant
- 24 hours room service
- Safe in rooms
- Self controlled heating/cooling system
- Shop
- Shower
- Shows or evening entertainment
- Spa
- Swimming pool - outdoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Telephone - Free local calls
- Television
- TV - Free Cable
- Tennis court
- Valet Parking
- Voicemail
- Facilities for the disabled
- 24 hours opened
- Office or business center
- Solarium
- Currency exchange
- ATM
- Handicap accessible
- Car rental
Airport & Shuttle Information
Cancun International Airport (CUN) 17.5 km / about 15 minutes away.
Local Shuttle Info: Contact AMSTAR for costs
Breakfast Information
Buffet style breakfast or room service. All meals, snacks, and beverages are included in the rate.
Pet Friendly?
Sorry, pets are not allowed.
Parking Info
Complimentary parking 24hrs
Internet / WiFI
Complimentary wifi
Cleaning Policies
At a Glance: Enhanced Safety & Sanitation Protocols Get in the know about the essential changes we’ve made to keep you safe on the road: Our trained teams now operate in accordance with all COVID-19 safety and sanitation protocols. No matter the query, we’re fully prepared to assist with any issue regarding health, safety, and hygiene. When you check-in, you’ll be able to opt-in or out of housekeeping services. Housekeeping will wear full protective clothing (PPE) at all times. We’re sanitizing all communal spaces, working areas, and swimming pools according to human interface cleaning protocols. That means particular attention to ‘high-touch’ points like buttons, handrails, door handles, locks, faucets, counter surfaces, etc. We’ve limited the occupancy at all of our locations to allow proper social distancing. All of our cleaning products are now ECOLAB certified - the global leaders in water, hygiene, and energy technology.
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FAQs about Hard Rock Hotel Cancun All Inclusive
What time is check in?
Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 12:00 PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Hard Rock Hotel Cancun All Inclusive have?
There are 601 sleeping rooms in the hotel.
Is there any meeting space at Hard Rock Hotel Cancun All Inclusive?
Yes, they have 18 meeting rooms that can support various table layouts.
What kind of breakfast is at Hard Rock Hotel Cancun All Inclusive?
Buffet style breakfast or room service. All meals, snacks, and beverages are included in the rate.
What parking is available at Hard Rock Hotel Cancun All Inclusive?
Complimentary parking 24hrs
How much does internet cost?
Complimentary wifi
Can I get a AAA rate at Hard Rock Hotel Cancun All Inclusive?
Sorry, this hotel does not offer AAA hotel discounts at this time.
Can I get a Senior or AARP rate at Hard Rock Hotel Cancun All Inclusive?
Sorry, this hotel does not offer senior hotel discounts at this time.
Is there a gym at Hard Rock Hotel Cancun All Inclusive?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Hard Rock Hotel Cancun All Inclusive?
Yes, there is a pool on-site at the property. Outdoor pool.
Testimonials:
"Yes it did. I was especially pleased with the price. Because of your outstanding service and immediate attention to my request, I've already referred your services to anyone that needs it. I, too, will continue to use your service in the future." R.W. - Independence, MO
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