Best Western Mountain Lodge at Banner Elk

1615 Tynecastle Highway, Banner Elk, NC 28604 United States (USA)
View Map Reservations: 1-800-760-7718
2.5 Star Property
36.148930-81.860530
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Very Good
4.0/5

Based on 791 guest reviews

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  • Our hotel comes with an outdoor pool
  • Avg. Group Discount of 16.5%!
  • 100 rooms in hotel
  • Hotel has 2 floors
  • Check-in time: 3:00pm
  • Check-out time: 11:00am
  • Groups & Meetings rating of 10.0/10
  • 4 meeting rooms in hotel

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Include Discounts:

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Room Types

Check Rates1 King Bed
Non-Smoking
Check Rates1 King Bed Dwnout Feathr Dvdpla Microfridge Full Breakfast
Non-Smoking
Check Rates1 King Bed High Speed Feathr Dvdpla Microfridge Full Breakfast
Non-Smoking
Check Rates1 King Bed Petfrd Feathr Dvdpla Microfridge Full Breakfast
Non-Smoking
Check Rates1 King Bed Refrigerator, Microwave
Non-Smoking
Check Rates1 King Bed Refrigerator, Microwave Pet Friendly
Non-Smoking
Check Rates1 Queen Bed Accessible
Non-Smoking
Check Rates1 Queen Bed Mobility Accessible Roll in Shower Full Breakfast
Non-Smoking
Check Rates2 Double Beds Dwnout Feathr Dvdpla Microfridge Full Breakfast
Non-Smoking
Check Rates2 Double Beds High Speed Feathr Dvdpla Microfridge Full Breakfast
Non-Smoking
Check Rates2 Double Beds Petfrd Feathr Dvdpla Microfridge Full Breakfast
Non-Smoking
Check Rates2 Double Beds Refrigerator, Microwave
Non-Smoking
Check Rates2 Double Beds Refrigerator, Microwave Pet Friendly
Non-Smoking
Check RatesDouble Room with 2 Double Beds
Non-Smoking
Check RatesDouble Room with 2 Double Beds Pet Friendly
Non-Smoking
Check RatesKing Room Pet Friendly
Non-Smoking
Check RatesKing Suite with Roll in Shower and Balcony Disability Accessible
Non-Smoking
Check RatesQueen Room with Roll in Shower Disability Accessible
Non-Smoking
Check RatesStandard King Room
Non-Smoking
Check RatesSuite 1 King Bed Mobility Accessible Roll Shower Sofa Bed Full Breakfast
Non-Smoking
Check RatesSuite 1 King Bed with Sofa Bed Accessible with Sofa Bed
Non-Smoking

Local Attractions

Grandfather Mountain, Sugar Mountain, Beech Mountain, Blue Ridge Parkway, Lees McRae College, Appalachian State University, Hawksnest Resort, Appalachian Ski Mountain, Banner Elk Heritage Museum, Appalachian Summer Festival, Woolly Worm Festival, Grandfather Mountain Highland Games

Verified Reviews of Best Western Mountain Lodge at Banner Elk

Below are the verified reviews from guests that we have booked recently:
"Enjoyed our stay!"
Overall Score4.0/ 5
Stayed here while in town for a wedding. Rooms were clean and beds were comfortable. Served its purpose and great restaurants in the area! The pedalin pig is a must!
(Individual traveler, booked 1 room), from US flag
08-Jul-2021 Verified Review
"Great Location"
Overall Score4.0/ 5
Rooms were very clean. Furnishing outdated but very comfortable. The staff was friendly and all went out of their way to make you feel welcome. They accommodated us with extra pillows and the girl at the breakfast bar was extremely sweet.
(Individual traveler, booked 1 room), from US flag
13-Jun-2021 Verified Review, stayed from Sat Jun 12 to Sun Jun 13 2021 at a $181.99 average nightly rate.
"Incompetent clerk and rude manager."
Overall Score2.0/ 5
On Thursday evening May 20, 2021 I checked Hotels.com for prices of the Best Western Mountain Lodge at Banner Elk, NC and found a price of $102.00 for two people. I decided to call the motel direct and talked to a clerk who had a bad accent. Apparently he didn't understand English any better than he spoke it. After giving him my name two different times and then spelling it out such as E as in Edward, L as in Lee, etc. After each letter of my first and last name he said "I got it" each time. I also gave him my email address for confirmation purposes. Then he told me the total for the three nights I wanted in July would be $467.94 ($120.99 per night). When I questioned him about the rate he didn't really have a good explanation at first and then said it is due to extra sanitation because of the pandemic. I went ahead and booked it. After not getting a confirmation in half an hour I called Hotels.com to see what their rate was. Then when I checked with Hotels.com I was told I had a reservations for the three nights I requested in July, but the name was under vildin sholfer instead of my name Elvin Childers. Also the email address wrong was why I didn't receive the confirmation. I was told the only way to change the name was to cancel the reservation and make a new one. She went ahead and cancelled the reservations for the three nights in July. In the meantime when checking the rate, I found I was booked for the night of day I made the call (May 20, 2021) in addition to the requested July dates. This was about 10 PM that night. I wanted that cancelled also since I was in Chattanooga and didn't have any way to get to Banner Elk, NC that night. I called the hotel and was treated rather rudely by a lady I assumed was the manager. She said I would have to cancel through Hotels.com and abruptly hung up on me without hearing my explanation. Hotels.com called the next morning and said she did everything she could and you wouldn't cancel the reservation for the night of May 20th and this morning I see I am charged on my credit card for $119.77 for May 20th the night I didn't stay there. The three nights' reservation in July was cancelled under Itinerary No. H3672761 After being treated this way I decided to stay at a different motel the three nights in July I plan to be in your area. Our son, who is also going with us, will also make reservations at another motel. I would Never recommend the Best Western Motel in Banner Elk to anyone and my friend, who we plan to visit, will be told about this experience and suggest he recommend another place to stay when people come to visit him overnight. Therefore, under the circumstances I am requesting you remove the $119.77 from my credit card.
(Individual traveler, booked 1 room), from US flag
24-May-2021 Verified Review, stayed from Thu May 20 to Fri May 21 2021 at a $92.99 average nightly rate.
"It was not at all what I was told to expect."
Overall Score3.0/ 5
I went through a third party to make reservations. I was told that there was a full hot breakfast which was my diciding factor for which hotel I was choosing to stay at. There was no hot breakfast and there was hardly any breakfast to choose from at all. Rite off the bat the toilet was not working and conditioned to get stooped up and had to keep a plunger in the room. We didn't e bgg en get the room that we had reservations for. Would not stay again or recommend any one to stay their. Also we were told that they didn't have hardly any rooms available and I saw at least 25 rooms that were empty the three days that I stayed. Very disappointed!
(Individual traveler, booked 1 room), from US flag
05-Apr-2021 Verified Review, stayed from Fri Apr 02 to Sun Apr 04 2021 at a $161.99 average nightly rate.
4.0 out of 5. Based on 791 guest reviews

Property Description

Nestled in the Heart of the High Country, the Best Western Mountain Lodge is centrally located amoung the area's most popular destinations. With upgraded room amenities, and a full service restaurant and lounge, our hotel can accommodate groups from 2-200. Other hotel amenities include an outdoor heated pool-open year round, game room, business services (including guest computer and printer), laundry facilities, and group and seasonal packages available.

Details / Other Expenses

Check In: 3:00pm
Check Out: 11:00am
Year of Last Renovation: 2006
Floors: 2
Rooms: 100
Corridors: All Rooms Have Exterior Hallways
Non Smoking Rooms: 100
Handicap Rooms:
Suites: 1
Room Windows: Windows Don't Open
Cleaning Frequency: Daily
Meeting Rooms: 4 View Spaces
Meeting Space: 7200 sq. feet
Banquet Space: Holds 200 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 20.0 Mi
Dist. to Nearest Gym: 2.0 Mi
Lounge/Bar Hours: 2pm-1am daily
Policies / Expenses
Cancellation:
3 day advance cancellation on most weekends/special events for individual reservations. Group cancellation policy varies depending on season, number of rooms, and room types.
Typical Group Deposit: 50%
Total Taxes: 13.75%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
State Tax: 7.75%
Occupancy Tax: 6.00% (n/a on meeting rooms)
Food and Beverage Tax: 7.75%
Food and Beverage Service Charge: 18.00%
Banquet Bartender Fees: 10.00 Per Hour
Chef Attendant Fees: 50.00 Per Function
Avg. Continental Breakfast Cost: 6.00 Per Person
Avg. Plated Breakfast Cost: 9.00 Per Person
Avg. Buffet Breakfast Cost: 9.00 Per Person
Avg. Plated Lunch Cost: 14.00 Per Person
Avg. Buffet Lunch Cost: 15.00 Per Person
Avg. Boxed Lunch Cost: 10.00 Per Person
Avg. Plated Dinner Cost: 20.00 Per Person
Avg. Buffet Dinner Cost: 20.00 Per Person
Morning Break Cost: 3.00 Per Person
Afternoon Break Cost: 3.00 Per Person
Banquet Gallon of Coffee: 19.00 Per Item
Banquet Soda: 1.50 Per Item
Banquet Bottled Water: 1.50 Per Item
Banquet Hosted Bar: 75.00 Per Function ($250.00 minimum on bev.)
Banquet Reception w Hors d'oeuvres: 16.00 Per Person/Per Hour

Amenities / Features


  • Air conditioning
  • Alarm clock
  • Baggage storage facilities
  • Camping or barbeque facilities
  • Central location
  • Charge for early check out
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Facilities for the disabled
  • Fax available
  • Free local calls
  • Games room
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Free WiFi Internet
  • Ironing facilities
  • Laundry facilities
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Restaurant
  • Self controlled heating/cooling system
  • Shows or evening entertainment
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • Travellers cheques accepted
  • VCR or VCP
  • Voicemail

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
Must book a specific "Pet Friendly" room.

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

Previously known as:
Best Western Mountain Lodge

Meeting Rooms and Banquet Rooms at Best Western Mountain Lodge at Banner Elk

Below are the meeting, banquet, conference and event spaces at Best Western Mountain Lodge at Banner Elk.

Feel free to use the Best Western Mountain Lodge at Banner Elk meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Banner Elk event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Grand Ballroom 90 x 40 x 10 3600200/----200--------/--200250--
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Grand Ballroom

The ballroom is the combination of the 3 smaller rooms and designed for larger functions, including wedding receptions, conferences, and event destinations. One wall is all windows looking out onto the mountains and courtyard area. Large hallway coming into room suited for registration and displays. Full service banquet catering, meeting breaks, and bar service available through hotel.
Room Type:
Ballroom
Total Size:
3600 Sq. Mi
Dimensions:
90 x 40 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
24
Columns:
0
Windows:
8
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
Grandfather Room 40 x 40 x 10 1600100/----100387560--/--150200--
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Grandfather Room

Large room designed for social receptions, seminars, and showcase events. Beautiful view of mountains and courtyard area. Full service banquet catering, meeting breaks, and bar service available through hotel.
Room Type:
General Meeting Room
Total Size:
1600 Sq. Mi
Dimensions:
40 x 40 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
10
Columns:
0
Windows:
4
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
Photo of Grandfather Room
Beech Room 28 x 38 x 10 120060/----60294536--/--90120--
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Beech Room

Larger room suited for all day meetings and cocktail parties. Quiet room. Second door in room opens into courtyard. Full service banquet catering, meeting breaks, and bar service available through hotel.
Room Type:
General Meeting Room
Total Size:
1200 Sq. Mi
Dimensions:
28 x 38 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
8
Columns:
0
Windows:
2
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
Photo of Beech Room
Sugar Room 20 x 40 x 10 80040/----40193024--/--5050--
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Sugar Room

Small room suited for small business meeting, boardroom style meeting, or larger event or conference registration. Full service banquet catering, meeting breaks, and bar service available through hotel.
Room Type:
General Meeting Room
Total Size:
800 Sq. Mi
Dimensions:
20 x 40 x 10 Ft.
Floor Level:
Ground Level
Power Outlets:
6
Columns:
0
Windows:
2
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
Photo of Sugar Room

FAQs about Best Western Mountain Lodge at Banner Elk

What time is check in?

Check in time is 3:00pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 11:00am based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Best Western Mountain Lodge at Banner Elk have?

There are 100 rooms in the property.

Is there any meeting space at Best Western Mountain Lodge at Banner Elk?

Yes, they have 4 meeting rooms that can support various table layouts.

Can I get a AAA rate at Best Western Mountain Lodge at Banner Elk?

Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA CAA Rate 1 King Bed Dwnout Feathr Dvdpla Microfridge Full Breakfast

Can I get a Senior or AARP rate at Best Western Mountain Lodge at Banner Elk?

Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior Rate Citizens 55yrs Plus or AARP ID 1 King Bed Dwnout Feathr Dvdpla Microfridge Full Breakfas

Is there shopping nearby?

Yes. Close to restaurants, bars and shopping areas. Great shopping. Most guests liked the proximity to shopping.

Is there a WiFi internet?

Yes. Free Wifi.

Is there a pool at Best Western Mountain Lodge at Banner Elk?

Yes, there is a pool on-site at the property..

Testimonials:

Testimonials icon
"The service helped us find a hotel we didn't even know was there! And the group rates were very good!" J.L. - Toronto, ON

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