Holiday Inn Express Manchester

1298 South Porter St., Manchester, NH 03103 United States (USA)
View Map Reservations: 1-800-760-7718
2.0 Star Property
42.958860-71.435910
+1-800-760-7718
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.0/5

Based on 835 guest reviews

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  • Our hotel comes with an indoor pool
  • Shuttle from airport available
  • Avg. Group Discount of 21.7%!
  • Fitness center on property
  • Hotel has 108 rooms
  • Check out time: 11:00pm
  • Hotel has an eco-friendly policy
  • Groups & Meetings rating of 10.0/10

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Include Discounts:

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Room Types

Check Rates1 Bed Suite
Non-Smoking
Check Rates1 Bed Suite Go Online From Anywhere in The Suite with Free WiFi
Non-Smoking
Check Rates1 Bedroom Suite
Non-Smoking
Check Rates1 Double Bed
Non-Smoking
Check Rates1 King Bed
Non-Smoking
Check Rates1 King Bed Accessible
Non-Smoking
Check Rates1 King Bed Accessible Hearing
Non-Smoking
Check Rates1 King Bed Executive
Non-Smoking
Check Rates1 King Bed Executive Check Your Email Using The Free High Speed Wireless
Non-Smoking
Check Rates1 King Bed Executive Check Your Email Using The Free WiFi
Non-Smoking
Check Rates1 King Bed Hearing Mobility Accessible
Non-Smoking
Check Rates1 King Bed Leisure 1 King Bed
Non-Smoking
Check Rates1 King Bed Leisure Stay Connected with The Free Wireless High Speed Internet Business Guests
Non-Smoking
Check Rates1 King Bed Mobility Accessible
Non-Smoking
Check Rates1 King Bed Suite
Non-Smoking
Check Rates1 King Bed Suite Business Trips Are Better in A Suite with A Warm Fireplace and A
Non-Smoking
Check Rates1 King Bed Suite with Sofa Bed
Non-Smoking
Check Rates1 King Bed with Sofa Bed Room
Non-Smoking
Check Rates1 Queen Bed
Non-Smoking
Check Rates1 Twin Bed Accessible Mobility
Non-Smoking
Check Rates2 Bed Mobility Accessible Tub
Smoking    Non-Smoking
Check Rates2 Bed Mobility Accessible Tub Accessibility Bath Tub with 2 Comfortable
Non-Smoking
Check Rates2 Beds Accessible Room
Non-Smoking
Check Rates2 Queen Bed Mobility Accessible
Non-Smoking
Check Rates2 Queen Beds
Non-Smoking
Check Rates2 Queen Beds Enjoy A Pet Friendly Guestroom That Features 2 Queen Sized Beds
Non-Smoking
Check Rates2 Queen Beds Suite
Non-Smoking
Check Rates2 Queen Beds Suite The Free High Speed Wireless Internet Accessible Allows You To
Non-Smoking
Check Rates2 Queen Beds Suite The Free WiFi Internet Accessible Allows You To
Non-Smoking
Check Rates2 Queen Beds with Sofa Bed Suite
Non-Smoking
Check Rates2 Queen Suite Queen Bed
Non-Smoking
Check Rates2 Twin Beds Accessible Mobility Tub
Non-Smoking
Check Rates5000 Rewards Club Bonus Includes Room and 5000 Rewards Club Bonus 1 King Bed Executive Check Your Em
Non-Smoking
Check Rates5000 Rewards Club Bonus Includes Room and 5000 Rewards Club Bonus 1 King Bed Leisure Stay Connected
Non-Smoking
Check Rates5000 Rewards Club Bonus Includes Room and 5000 Rewards Club Bonus 2 Queen Beds Suite The Free High S
Non-Smoking
Check Rates5000 Rewards Club Bonus Includes Room and 5000 Rewards Club Bonus Standard Room When You Arrive At T
Non-Smoking
Check RatesAccessible Mobility Tub
Non-Smoking
Check RatesAccessible Mobility Tub 2 Twin Beds
Non-Smoking
Check RatesAdvance Saver 1 Bed Suite Go Online From Anywhere in The Suite with Free WiFi
Non-Smoking
Check RatesAdvance Saver 1 King Bed Executive Check Your Email Using The Free WiFi
Non-Smoking
Check RatesAdvance Saver 1 King Bed Leisure Stay Connected with The Free Wireless High Speed Internet Business
Non-Smoking
Check RatesAdvance Saver 1 King Bed Suite Business Trips Are Better in A Suite with A Warm Fireplace and A
Non-Smoking
Check RatesAdvance Saver 2 Bed Mobility Accessible Tub Accessibility Bath Tub with 2 Comfortable
Non-Smoking
Check RatesAdvance Saver 2 Queen Beds Enjoy A Pet Friendly Guestroom That Features 2 Queen Sized Beds
Non-Smoking
Check RatesAdvance Saver 2 Queen Beds Suite The Free WiFi Internet Accessible Allows You To
Non-Smoking
Check RatesAdvance Saver King Accessible King Bed Accessible Tty Kits Available At Front Desk Check Your
Non-Smoking
Check RatesAdvance Saver King Deluxe Accessible Tub King Deluxe Accessible Tub Non Smkoking Tty Kits Available
Non-Smoking
Check RatesAdvance Saver Standard Room
Non-Smoking
Check RatesBfr Room 1 King Bed Executive Check Your Email Using The Free High Speed Wireless
Non-Smoking
Check RatesBfr Room 1 King Bed Leisure Stay Connected with The Free Wireless High Speed Internet Business Guest
Non-Smoking
Check RatesBfr Room 1 King Bed Suite Business Trips Are Better in A Suite with A Warm Fireplace and A
Non-Smoking
Check RatesBfr Room 2 Queen Beds Suite The Free High Speed Wireless Internet Accessible Allows You To
Non-Smoking
Check RatesBfr Room Standard Room When You Arrive At The Hotel We Will Do Our Best To Meet Your Room Bed Type
Non-Smoking
Check RatesBook Now Pay Later 1 King Bed Executive Check Your Email Using The Free High Speed Wireless
Non-Smoking
Check RatesBook Now Pay Later 1 King Bed Leisure Stay Connected with The Free Wireless High Speed Internet Busi
Non-Smoking
Check RatesBook Now Pay Later 2 Queen Beds Suite The Free High Speed Wireless Internet Accessible Allows You To
Non-Smoking
Check RatesBook Now Pay Later Standard Room When You Arrive At The Hotel We Will Do Our Best To Meet Your Room
Non-Smoking
Check RatesDeluxe Double
Non-Smoking
Check RatesDeluxe King Room with Mobility Accessible Tub
Non-Smoking
Check RatesDeluxe King Suite
Non-Smoking
Check RatesDeluxe King Suite Breakfast Included in The Price
Non-Smoking
Check RatesDeluxe King Suite Single Occupancy Breakfast Included in The Price
Non-Smoking
Check RatesDeluxe Room 1 King Bed Accessible
Non-Smoking
Check RatesDeluxe Room 1 King Bed Accessible Tub
Non-Smoking
Check RatesDeluxe Room 1 King Bed Accessible Tub 1 King Bed
Non-Smoking
Check RatesDeluxe Room Disabled Adapted
Non-Smoking
Check RatesDeluxe Room with King Bed Mobility Accessible
Non-Smoking
Check RatesDouble 1 King Bed Executive
Non-Smoking
Check RatesDouble 1 King Bed Leisure
Non-Smoking
Check RatesDouble 2 Bed Mobility Accessible Tub
Non-Smoking
Check RatesDouble Accessible
Non-Smoking
Check RatesDouble Bed
Non-Smoking
Check RatesDouble Deluxe
Non-Smoking
Check RatesDouble Deluxe King Bed
Non-Smoking
Check RatesDouble Executive
Non-Smoking
Check RatesDouble Executive King Bed
Non-Smoking
Check RatesDouble King Deluxe Mobility Accessible Tub
Non-Smoking
Check RatesDouble King Hearing Accessible
Non-Smoking
Check RatesDouble Room King Bed Executive
Non-Smoking
Check RatesDouble Room with 2 Double Beds and Mobility Accessible Tub
Non-Smoking
Check RatesDouble Room with 2 Double Beds and Mobility Accessible Tub Single Occupancy Breakfast Included in Th
Non-Smoking
Check RatesDouble Room with Accessible
Non-Smoking
Check RatesDouble Room with Executive
Non-Smoking
Check RatesDouble Room with Leisure
Non-Smoking
Check RatesExecutive King Room
Non-Smoking
Check RatesExecutive King Room King Bed
Non-Smoking
Check RatesExecutive King Room Queen Bed
Non-Smoking
Check RatesExecutive Room
Non-Smoking
Check RatesExecutive Room 1 King Bed
Non-Smoking
Check RatesExecutive Room with King Bed
Non-Smoking
Check RatesHearing Accessible King Room King Bed
Non-Smoking
Check RatesKing Accessible
Smoking    Non-Smoking
Check RatesKing Accessible King Bed Accessible Tty Kits Available At Front Desk Check Your
Non-Smoking
Check RatesKing Deluxe Accessible Tub
Non-Smoking
Check RatesKing Deluxe Accessible Tub King Deluxe Accessible Tub Non Smkoking Tty Kits Available
Non-Smoking
Check RatesKing Deluxe Mobility Accessible Tub
Non-Smoking
Check RatesKing Hearing Accessible
Non-Smoking
Check RatesKing Hearing Accessible King Bed Hearing Accessible Check Your Email Using The
Non-Smoking
Check RatesKing or 2 Double Beds
Non-Smoking
Check RatesKing Room Hearing Accessible
Non-Smoking
Check RatesKing Room with Standard
Non-Smoking
Check RatesKing Suite King Bed
Non-Smoking
Check RatesLeisure King Room King Bed
Non-Smoking
Check RatesLeisure King Room Queen Bed
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous 1 King Bed Executive Check Your Email Using The Free High
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous 1 King Bed Leisure Stay Connected with The Free Wireless H
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous 2 Queen Beds Suite The Free High Speed Wireless Internet A
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous Standard Room When You Arrive At The Hotel We Will Do Our
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous Travel Savings A Minimum Of 1 Night Stay 1 Bed Suite Go On
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous Travel Savings A Minimum Of 1 Night Stay 1 King Bed Execut
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous Travel Savings A Minimum Of 1 Night Stay 1 King Bed Leisur
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous Travel Savings A Minimum Of 1 Night Stay 1 King Bed Suite
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous Travel Savings A Minimum Of 1 Night Stay 2 Bed Mobility Ac
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous Travel Savings A Minimum Of 1 Night Stay 2 Queen Beds Enjo
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous Travel Savings A Minimum Of 1 Night Stay 2 Queen Beds Suit
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous Travel Savings A Minimum Of 1 Night Stay King Accessible K
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous Travel Savings A Minimum Of 1 Night Stay King Deluxe Acces
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous Travel Savings A Minimum Of 1 Night Stay King Hearing Acce
Non-Smoking
Check RatesPark and Fly Take Advantage Of Tremendous Travel Savings A Minimum Of 1 Night Stay Standard Room Whe
Non-Smoking
Check RatesPremium Outlet Package Merrimack Premium Outlet Package Only 15 Minutes From The Best Tax Free 1 Bed
Non-Smoking
Check RatesPremium Outlet Package Merrimack Premium Outlet Package Only 15 Minutes From The Best Tax Free 1 Kin
Non-Smoking
Check RatesPremium Outlet Package Merrimack Premium Outlet Package Only 15 Minutes From The Best Tax Free 2 Bed
Non-Smoking
Check RatesPremium Outlet Package Merrimack Premium Outlet Package Only 15 Minutes From The Best Tax Free 2 Que
Non-Smoking
Check RatesPremium Outlet Package Merrimack Premium Outlet Package Only 15 Minutes From The Best Tax Free King
Non-Smoking
Check RatesPremium Outlet Package Merrimack Premium Outlet Package Only 15 Minutes From The Best Tax Free Stand
Non-Smoking
Check RatesQuadruple 2 Queen Beds Non
Non-Smoking
Check RatesQueen Bed Accessible Room
Non-Smoking
Check RatesQueen Suite
Non-Smoking
Check RatesQueen Suite Breakfast Included in The Price
Non-Smoking
Check RatesQueen Suite Single Occupancy Breakfast Included in The Price
Non-Smoking
Check RatesSelected At Check in Single Occupancy Breakfast Included in The Price
Non-Smoking
Check RatesSingle Room
Non-Smoking
Check RatesSingle Room with Accessible with Tub
Non-Smoking
Check RatesSingle Room with King with De Luxe with Accessible
Non-Smoking
Check RatesSingle with Single Bed
Non-Smoking
Check RatesStandard 2 Beds
Non-Smoking
Check RatesStandard Queen Size Bedroom
Non-Smoking
Check RatesStandard Room, King or Two Doubles
Non-Smoking
Check RatesSuite
Non-Smoking
Check RatesSuite 1 Bed Suite
Non-Smoking
Check RatesSuite 1 Bedroom
Non-Smoking
Check RatesSuite 1 King Bed
Non-Smoking
Check RatesSuite 1 King Bed Suite
Non-Smoking
Check RatesSuite 1 King Bed with Sofa Bed 1 King Bed and 1 Double Sofa Bed
Non-Smoking
Check RatesSuite 2 Beds
Non-Smoking
Check RatesSuite 2 Queen Beds
Non-Smoking
Check RatesSuite 2 Queen Beds Suite
Non-Smoking
Check RatesSuite with 2 Queen Bed
Non-Smoking
Check RatesSuite with King Bed
Non-Smoking
Check RatesSuite with Queen Queen
Non-Smoking
Check RatesTwin 2 Queen Beds
Non-Smoking
Check RatesTwin 2 Queen Beds Non
Non-Smoking
Check RatesTwin Accessible
Non-Smoking
Check RatesTwin Double Room
Non-Smoking
Check RatesTwin Double Room with Accessible with Tub
Non-Smoking
Check RatesTwin Room Accessible
Non-Smoking
Check RatesTwin Room with Accessible
Non-Smoking
Check RatesWhen You Arrive At The Hotel We Will Do Our Best To Meet Yourroom Bed Type
Non-Smoking

Local Attractions

Mall of New Hampshire, Manchester- Boston Regional Airport, SNHU Arena, & Crotched Mountian

Verified Reviews of Holiday Inn Express Hotel & Suites Manchester Airport

Below are the verified reviews from guests that we have booked recently:
"Nice Quick Stay."
Overall Score5.0/ 5
Hotel was perfect for the one night we stayed for. It was centrally located and the women at the front desk were very kind and helpful.
(Individual traveler, booked 1 room), from US flag
06-Jun-2021 Verified Review, stayed from Sat Jun 05 to Sun Jun 06 2021 at a $128.99 average nightly rate.
"Nice Place"
Overall Score5.0/ 5
I Recomended
(Individual traveler, booked 1 room), from US flag
09-May-2021 Verified Review, stayed from Sat May 08 to Sun May 09 2021 at a $137.99 average nightly rate.
4.0 out of 5. Based on 835 guest reviews

Property Description

Stay Smart at the Holiday Inn Express Hotel & Suites with a staff that will provide you with the highest level of service. Located in the heart Manchester, we are minutes from the Manchester – Boston Regional Airport and the Mall of New Hampshire. Start your stay with our complimentary Smart Start hot breakfast buffet. Our Guests can enjoy our fine amenities such as, free high speed internet, indoor pool with whirlpool, fitness center, guest laundry, gift shop, complimentary Local/Airport Shuttle & Serta Pillow Top mattresses. Stay Smart today!

Green Sustainability

Yes.

Details / Other Expenses

Check In: 3:00 PM
Check Out: 11:00pm
Year of Last Renovation: 2011
Floors: 3
Rooms: 108
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 108
Handicap Rooms: 9
Rooms with 1 Bed: 50
Rooms with 2 Beds: 40
Suites: 24
Room Windows: Windows Do Open
Cleaning Frequency: As Needed
Meeting Rooms: 1 View Spaces
Meeting Space: 500 sq. feet
Banquet Space: Holds 12 people
Dist. to Food/Bars: 0.5 Mi
Dist. to 24hr Restaurant: 3.0 Mi
Dist. to Nearest Gym: On-site
Pool Info:
Indoor pool and hot tub are open daily from 6 AM- 11 PM.
Policies / Expenses
Cancellation:
Cancellations must be made 24 hours before the guest's expected arrival to avoid a cancellation fee.
Nightly Parking: 0
Total Taxes: 9.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
State Tax: 9.00%
Food and Beverage Service Charge: 22.00%

Amenities / Features


  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Clothes drying
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Radio in room
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Spa
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

Complimentary Shuttle service available.

Airport Shuttle? Yes! There is an airport shuttle.

Breakfast Information

Enjoy our complimentary breakfast served with many hot items such as sausage, cheese, and southwestern omelets, warm cinnamon buns and much more!

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
We are a pet-friendly hotel. There is a $25 pet fee.

Parking Info

No parking fees unless guests are leaving their vehicle on-site for an extended period of time.

Internet / WiFI

Free Wi-Fi for all registered guests.

About Holiday Inn Express

  • Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
  • Have their own 100% Arabica Smart Roast Coffee
  • Free high-speed internet service in every room
  • eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
  • Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
  • Unlimited free local and toll-free calls

The Holiday Inn Express highlights above are subject to change without notice.

Previously known as:
Holiday Inn Express Hotel & Suites

Seasonality and Projections at Holiday Inn Express Manchester

Rate fluctuations of Holiday Inn Express Manchester

The chart above shows fluctuations of prices for both group quotes and the best individual traveler prices we could find at the time the group/meeting offer was entered. The lowest group or meeting displayed is 32.9% in the month of June 2021 and the highest average individual rate is $186 in the month of May 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Holiday Inn Express Manchester in a month when rates are lower.

Meeting Rooms and Banquet Rooms at Holiday Inn Express Manchester

Below are the meeting, banquet, conference and event spaces at Holiday Inn Express Manchester.

Feel free to use the Holiday Inn Express Manchester meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Manchester event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Granite State Room 10 x 20 x 9 200--/----------12--/--------
Close This

Granite State Room

Enjoy the comfort of our meeting room. With leather high back chairs, board room style set-up for 12, and modern A/V equipment we are the perfect place for your next intimate meeting. Meet Smart today!
Room Type:
General Meeting Room
Total Size:
200 Sq. Mi
Dimensions:
10 x 20 x 9 Ft.
Floor Level:
1
Power Outlets:
5
Columns:
0
Windows:
1
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
Yes
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Flip Chart
  • Air Conditioning
Half Day Rental:
$400.00 USD
Full Day Rental:
$400.00 USD
Evening Rental:
$400.00 USD
24 Hr. Hold Rental:
$400.00 USD

FAQs about Holiday Inn Express Hotel & Suites Manchester Airport

What time is check in?

Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 11:00pm based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Holiday Inn Express Hotel & Suites Manchester Airport have?

There are 108 sleeping rooms in the hotel.

Is there any meeting space at Holiday Inn Express Hotel & Suites Manchester Airport?

Yes, they have 1 meeting room that can support various table layouts.

What kind of breakfast is at Holiday Inn Express Hotel & Suites Manchester Airport?

Enjoy our complimentary breakfast served with many hot items such as sausage, cheese, and southwestern omelets, warm cinnamon buns and much more!

What parking is available at Holiday Inn Express Hotel & Suites Manchester Airport?

No parking fees unless guests are leaving their vehicle on-site for an extended period of time.

How much does internet cost?

Free Wi-Fi for all registered guests.

Can I get a AAA rate at Holiday Inn Express Hotel & Suites Manchester Airport?

Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA Rate - 1 Bed Suite Go Online From Anywhere in The Suite with Free WiFi

Can I get a Senior or AARP rate at Holiday Inn Express Hotel & Suites Manchester Airport?

Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior Discount 1 Bed Suite Go Online From Anywhere in The Suite with Free WiFi

Is there a gym at Holiday Inn Express Hotel & Suites Manchester Airport?

Yes, there is a gym/fitness area available on-site at the property.

Is there a pool at Holiday Inn Express Hotel & Suites Manchester Airport?

Yes, there is a pool on-site at the property. Indoor pool and hot tub are open daily from 6 AM- 11 PM..

Can I get a group rate at Holiday Inn Express Hotel & Suites Manchester Airport?

Yes, you can get room block and/or discount for a group if you need 10+ rooms per night. The average groups saves around 21.7%.

Testimonials:

Testimonials icon
"When people provide customer friendly service in today’s world, it should be applauded! So many businesses have taken almost and adversarial attitude towards the customer, in other words, they over compensate for a consumer not following through. As a business, it is my understanding, that the business should always follow through and do as they promise! Loyalty between consumers and businesses should remain alive, profit above service is a bad plan and will cost the business in the long run!" R.F. - Denver, CO

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