CROWNE PLAZA NIAGARA FALLS FALLSVIEW

5685 Falls Ave., Niagara Falls, ON L2E6W7 Canada (CAN)
3.5 Star Riverfront Hotel
43.0916-79.07157
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Very Good
4.0/ 5

Based on 1367 guest reviews

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  • Outdoor pool at hotel
  • Access to gym on-site
  • Hotel has 1200 rooms
  • 21 floors in property
  • 20 suites in property
  • Check out time: 11:00am
  • Group booking rating of 7.2/10
  • Hotel has 15 meeting rooms

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Room Types

Check Rates1 King Upper Falls View
Non-Smoking
Check Rates2 Double Beds Falls View
Non-Smoking
Check Rates2 Double Beds Upper Falls View
Non-Smoking
Check Rates2 Double Beds with Bathtub
Non-Smoking
Check RatesBest Flexible Rate 1 King Upper Falls View Rest Comfortably in This Fallsview Suite Featuring
Non-Smoking
Check RatesBest Flexible Rate 2 Double Beds Falls View Enjoy High Speed WiFi in This Comfortable Guest Room wit
Non-Smoking
Check RatesBest Flexible Rate 2 Double Beds with Bathtub This Comfortable Guest Room Offers Wireless Internet
Non-Smoking
Check RatesBest Flexible Rate Standard Room Stay Connected with High Spd Internet Accessible in A Standard Room
Non-Smoking
Check RatesBook Early N Save 1 King Upper Falls View Rest Comfortably in This Fallsview Suite Featuring
Non-Smoking
Check RatesBook Early N Save 2 Double Beds Falls View Enjoy High Speed WiFi in This Comfortable Guest Room with
Non-Smoking
Check RatesBook Early N Save 2 Double Beds with Bathtub This Comfortable Guest Room Offers Wireless Internet
Non-Smoking
Check RatesBook Early N Save Standard Room Stay Connected with High Spd Internet Accessible in A Standard Room
Non-Smoking
Check RatesFamily Waterpark Pkg This Package Includes Your Hotel Accommodations 4 2 Day Passes To The 1 King Up
Non-Smoking
Check RatesFamily Waterpark Pkg This Package Includes Your Hotel Accommodations 4 2 Day Passes To The 2 Double
Non-Smoking
Check RatesFamily Waterpark Pkg This Package Includes Your Hotel Accommodations 4 2 Day Passes To The Standard
Non-Smoking
Check RatesRoom 1 King Bed (Upper Falls View)
Non-Smoking
Check RatesRoom 1 King Bed (Upper Falls View)Non-Refundable
Non-Smoking
Check RatesRoom 2 Double Beds (Falls View)
Non-Smoking
Check RatesRoom 2 Double Beds (Falls View)Non-Refundable
Non-Smoking
Check RatesRoom 2 Double Beds (Upper Falls View)
Non-Smoking
Check RatesRoom 2 Double Beds (Upper Falls View)Non-Refundable
Non-Smoking
Check RatesRoom 2 Double Beds Bathtub
Non-Smoking
Check RatesRoom 2 Double Beds BathtubNon-Refundable
Non-Smoking
Check RatesStandard Room, 1 King or 2 Double Beds
Non-Smoking
Check RatesUltimate Couples Pkg Pkg Incl A 40 Dining Card When 2 Entrees Are Purchased At The Rainbow 1 King Up
Non-Smoking
Check RatesUltimate Couples Pkg Pkg Incl A 40 Dining Card When 2 Entrees Are Purchased At The Rainbow 2 Double
Non-Smoking
Check RatesUltimate Couples Pkg Pkg Incl A 40 Dining Card When 2 Entrees Are Purchased At The Rainbow Standard
Non-Smoking

Local Attractions

Fallsview Indoor Waterpark, Adventure City, 4D Moving Theatre and much much more onsite to do.

Summary of Verified Reviews

Summary of 1,080 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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70
Fair

Fair club hotel. Good for sightseeing with nearby parking areas. Service and general atmosphere is cheerful. Stylish Hotel.

“Beautiful resort” “Water park was delightful”

Excellent Resort Hotel Top 7% in city
Best Hotel Grounds In City

Good to know

  • Small rooms

    “Shower room is so small” “Ridiculously small toilet”

  • Hotel is outdated

    “Outdated building” “Carpets old and stained”

  • Great view

    “Fantastic view from my room” “I loved the view”

  • Poor bathroom

    “Toilet handles didn't really work” “Washroom was dirty”

Review highlights

Location

87/100
291 reviews

Great location. Accessible by car, but parking is awful and costly. Decent shopping and great sightseeing.

“Hotel location is great” “Fantastic location;” “Location is amazing”

Service

80/100
301 reviews

Friendly service and great reception. So-so management, housekeeping, and service professionalism.

“Thanks to chef” “Excellent front desk” “Enjoyed the personable staff”

Breakfast

62/100
44 reviews

Breakfast is average.

“Did like the hot breakfast and the cleanliness of the hotel” “Nice breakfast” “Breakfast included”

Cleanliness

60/100
128 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Clean window” “Wet carpet” “Carpets old and stained”

Amenities

55/100
107 reviews

Beautiful grounds, with okay amenities and outdated facilities. Bad entrance area, and poor handicap accessibility.

“Roof were exceptional” “Building is luxurious” “Modern property”

Value

52/100
164 reviews

Fairly good value for money. Internet is affordable.

“Classic elegance at a reasonable price” “Free shuttle buses too” “Charged us for internet”

WiFi

45/100
36 reviews

WiFi isn't great although it's reasonably priced.

“Spotty internet connection” “Charged us for internet” “Wifi was slow”

Wellness

40/100
11 reviews

Bad fitness area.

“Gym doesn't open” “Weight room could be a little bigger” “Fitness room was small”

Vibe

36/100
162 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unpleasant entrance area. Stylish Hotel. Good resort hotel.

“Crowne Plaza was not kept up to date” “No live entertainment” “Tiny elevators”

Room

35/100
549 reviews

Cramped, dilapidated rooms with poor beds and furniture. Rooms are somewhat clean but have fantastic views. Small rooms and dirty bathrooms. Outdated rooms with bad kitchenettes, minibars and A/C.

“Toilet handles didn't really work” “Walls are paper thin” “Ice machine was broken”

Comfort

15/100
304 reviews

Generally poor comfort, particularly the beds, and A/C is lacking. Noisy, cramped rooms and bathrooms.

“Thin mattress topper” “Ridiculously small toilet” “Walls are paper thin”

Ranked top 48% by couples, with a score of 72

Good to know

  • Bad furniture

    “Closet was so squeaky” “No cabinet”

  • Noisy

    “Noisy AC” “Loud elevators”

  • Dirty bathroom

    “Washroom was dirty” “Bathroom was tiny dark and dingy”

  • Poor beds

    “Double bed extremely small” “Thin mattress topper”

Review highlights

Location

86/100
67 reviews

Great location. Expensive, terrible parking.

“Hotel location is great” “Fantastic location;” “Location is amazing”

Service

76/100
66 reviews

Service is acceptably professional but very friendly, with decent reception and housekeeping.

“Thanks to chef” “Excellent front desk” “Enjoyed the personable staff”

Breakfast

66/100
8 reviews

Breakfast is average.

“Lack of complimentary breakfast” “Did like the hot breakfast and the cleanliness of the hotel” “Free breakfast”

Cleanliness

55/100
28 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Wet carpet” “Carpets old and stained” “Washroom was dirty”

Value

55/100
34 reviews

Fairly good value for money.

“Classic elegance at a reasonable price” “Free shuttle buses too” “High parking fees”

WiFi

49/100
7 reviews

Bad internet service.

“Spotty internet connection” “Charged us for internet” “Wifi was slow”

Vibe

37/100
27 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unpleasant entrance area.

“Crowne Plaza was not kept up to date” “No live entertainment” “Tiny elevators”

Room

32/100
132 reviews

Small, outdated rooms in need of better maintenance. Rooms are somewhat clean but have fantastic views. Uncomfortable beds and furniture, dirty bathrooms, and horrible A/C.

“Toilet handles didn't really work” “Walls are paper thin” “Ice machine was broken”

Comfort

16/100
71 reviews

Uncomfortable, cramped rooms, with poor beds. Terrible A/C and noisy rooms.

“Thin mattress topper” “Ridiculously small toilet” “Walls are paper thin”

Ranked top 53% by families, with a score of 67

Good to know

  • Wonderful sightseeing

    “Close to all attractions” “Proximity to attractions”

  • Small bathroom

    “Ridiculously small toilet” “Very small bathroom”

  • Hotel is outdated

    “Outdated building” “Carpets old and stained”

  • Bad air conditioning

    “Noisy AC” “No ventilation”

Review highlights

Location

86/100
73 reviews

Great location. Expensive, terrible parking. Great excursions and sightseeing.

“Hotel location is great” “Fantastic location;” “Location is amazing”

Service

76/100
76 reviews

Friendly, more-or-less professional service, and so-so reception.

“Thanks to chef” “Excellent front desk” “Enjoyed the personable staff”

Breakfast

67/100
15 reviews

Breakfast is average.

“Did like the hot breakfast and the cleanliness of the hotel” “Nice breakfast” “Breakfast was more expensive”

Cleanliness

59/100
21 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

“Wet carpet” “Carpets old and stained” “Washroom was dirty”

Value

48/100
42 reviews

Poor value for money. Internet is affordable.

“Charged us for internet” “Charged us for our stay” “Suck the money”

WiFi

44/100
11 reviews

WiFi isn't great although it's reasonably priced.

“Spotty internet connection” “Charged us for internet” “Wifi was slow”

Vibe

35/100
42 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Crowne Plaza was not kept up to date” “No live entertainment” “Tiny elevators”

Room

29/100
115 reviews

Small, poorly-maintained rooms with cramped bathrooms and uncomfy beds. Old, adequately clean rooms with fine views and subpar A/C.

“Toilet handles didn't really work” “Walls are paper thin” “Ice machine was broken”

Comfort

15/100
63 reviews

Uncomfortable rooms with poor A/C. Small rooms, with uncomfortable beds and tiny bathrooms.

“Thin mattress topper” “Ridiculously small toilet” “Walls are paper thin”

Ranked top 47% by business travelers, with a score of 72

Good to know

  • Uncomfortable

    “Thin mattress topper” “Ridiculously small toilet”

  • Great location

    “Hotel location is great” “Fantastic location;”

  • Room is not nice

    “Toilet handles didn't really work” “Walls are paper thin”

  • Fantastic service

    “Thanks to chef” “Excellent front desk”

Review highlights

Location

86/100
4 reviews

Great location.

“Hotel location is great” “Fantastic location;” “Location is amazing”

Service

78/100
4 reviews

Fantastic service.

“Thanks to chef” “Excellent front desk” “Enjoyed the personable staff”

Value

54/100
5 reviews

Fairly good value for money.

“Classic elegance at a reasonable price” “Free shuttle buses too” “NOT worth the money”

Room

35/100
9 reviews

Room is not nice.

“Toilet handles didn't really work” “Walls are paper thin” “Ice machine was broken”

Comfort

18/100
5 reviews

Uncomfortable.

“Thin mattress topper” “Ridiculously small toilet” “Walls are paper thin”

Ranked top 78% by solo travelers, with a score of 69

Good to know

  • Fantastic service

    “Thanks to chef” “Excellent front desk”

  • Room is not nice

    “Toilet handles didn't really work” “Walls are paper thin”

Review highlights

Service

79/100
3 reviews

Fantastic service.

“Thanks to chef” “Excellent front desk” “Enjoyed the personable staff”

Room

31/100
7 reviews

Room is not nice.

“Toilet handles didn't really work” “Walls are paper thin” “Ice machine was broken”

Review highlights

Location

88/100
6 reviews

Great location.

“Hotel location is great” “Fantastic location;” “Location is amazing”

Room

37/100
7 reviews

Room is not nice.

“Toilet handles didn't really work” “Walls are paper thin” “Ice machine was broken”

Good to know

  • Small rooms

    “Shower room is so small” “Ridiculously small toilet”

  • Hotel is outdated

    “Outdated building” “Carpets old and stained”

  • Poor bathroom

    “Toilet handles didn't really work” “Washroom was dirty”

  • Great view

    “Fantastic view from my room” “I loved the view”

Review highlights

Location

87/100
274 reviews

Great location with excellent sightseeing. Accessible by car, but parking is awful and costly.

“Hotel location is great” “Fantastic location;” “Location is amazing”

Service

80/100
288 reviews

Reception and housekeeping friendly and relatively professional.

“Thanks to chef” “Excellent front desk” “Enjoyed the personable staff”

Cleanliness

60/100
121 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Wet carpet” “Carpets old and stained” “Washroom was dirty”

Breakfast

58/100
39 reviews

Breakfast is average.

“Did like the hot breakfast and the cleanliness of the hotel” “Breakfast buffet was delicious” “Free breakfast”

Value

52/100
158 reviews

Fairly good value for money. Internet is affordable.

“Classic elegance at a reasonable price” “Free shuttle buses too” “Rates were much more reasonable”

WiFi

46/100
35 reviews

WiFi isn't great although it's reasonably priced.

“Spotty internet connection” “Charged us for internet” “Wifi was slow”

Wellness

40/100
11 reviews

Bad fitness area.

“Gym doesn't open” “Weight room could be a little bigger” “Fitness room was small”

Vibe

37/100
153 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unpleasant entrance area. Stylish Hotel.

“Crowne Plaza was not kept up to date” “No live entertainment” “Tiny elevators”

Room

35/100
519 reviews

Cramped, dilapidated rooms with poor beds and furniture. Rooms are somewhat clean but have fantastic views. Small rooms and dirty bathrooms. Outdated rooms with bad kitchenettes, minibars and A/C.

“Toilet handles didn't really work” “Walls are paper thin” “Ice machine was broken”

Comfort

15/100
296 reviews

Generally poor comfort, particularly the beds, and A/C is lacking. Noisy, cramped rooms and bathrooms.

“Thin mattress topper” “Ridiculously small toilet” “Walls are paper thin”

Ranked top 53% by couples, with a score of 69

Good to know

  • Noisy

    “Noisy AC” “Loud elevators”

  • Bad furniture

    “Closet was so squeaky” “No cabinet”

  • Poor beds

    “Double bed extremely small” “Thin mattress topper”

  • Poor access to parking

    “The problem is the parking” “Ugly parking garage”

Review highlights

Location

85/100
62 reviews

Great location. Expensive, terrible parking.

“Hotel location is great” “Fantastic location;” “Location is amazing”

Service

76/100
62 reviews

Service is acceptably professional but very friendly, with decent reception and housekeeping.

“Thanks to chef” “Excellent front desk” “Enjoyed the personable staff”

Breakfast

65/100
7 reviews

Breakfast is average.

“Best buffet breakfast” “Did like the hot breakfast and the cleanliness of the hotel” “Breakfast included”

Value

55/100
34 reviews

Fairly good value for money.

“Classic elegance at a reasonable price” “Free shuttle buses too” “Suck the money”

Cleanliness

54/100
25 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

“Wet carpet” “Carpets in common areas stained” “Washroom was dirty”

WiFi

47/100
7 reviews

Bad internet service.

“Spotty internet connection” “Charged us for internet” “Wifi was slow”

Vibe

38/100
26 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unpleasant entrance area.

“Crowne Plaza was not kept up to date” “No live entertainment” “Tiny elevators”

Room

31/100
125 reviews

Run-down, small rooms and unpleasant bathrooms. Rooms are somewhat clean but have fantastic views. Old rooms with shoddy beds, furniture, and A/C.

“Toilet handles didn't really work” “Walls are paper thin” “Ice machine was broken”

Comfort

15/100
70 reviews

Uncomfortable, cramped rooms, with poor beds. Terrible A/C and noisy rooms.

“Thin mattress topper” “Ridiculously small toilet” “Walls are paper thin”

Ranked top 58% by families, with a score of 64

Good to know

  • Wonderful sightseeing

    “Close to all attractions” “Proximity to attractions”

  • Small bathroom

    “Ridiculously small toilet” “Very small bathroom”

  • Hotel is outdated

    “Outdated building” “Carpets old and stained”

  • Old rooms

    “Older furniture” “Bathroom fixtures were dated”

Review highlights

Location

86/100
66 reviews

Great location. Expensive, terrible parking. Great excursions and sightseeing.

“Hotel location is great” “Fantastic location;” “Location is amazing”

Service

76/100
72 reviews

Friendly, more-or-less professional service, and so-so reception.

“Thanks to chef” “Excellent front desk” “Enjoyed the personable staff”

Breakfast

65/100
12 reviews

Breakfast is average.

“Did like the hot breakfast and the cleanliness of the hotel” “Breakfast buffet was delicious” “Breakfast was more expensive”

Cleanliness

59/100
19 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

“Wet carpet” “Carpets in common areas stained” “Smell mouldy”

Value

47/100
41 reviews

Poor value for money. Internet is affordable.

“Charged us for internet” “Charged us for our stay” “Suck the money”

WiFi

44/100
11 reviews

WiFi isn't great although it's reasonably priced.

“Spotty internet connection” “Charged us for internet” “Wifi was slow”

Vibe

35/100
40 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Crowne Plaza was not kept up to date” “No live entertainment” “Tiny elevators”

Room

27/100
110 reviews

Small, poorly-maintained rooms with cramped bathrooms and uncomfy beds. Old, adequately clean rooms with fine views and subpar A/C.

“Toilet handles didn't really work” “Walls are paper thin” “Ice machine was broken”

Comfort

14/100
61 reviews

Uncomfortable rooms with poor A/C. Small rooms, with uncomfortable beds and tiny bathrooms.

“Thin mattress topper” “Ridiculously small toilet” “Walls are paper thin”

Review highlights

Room

40/100
9 reviews

Room is not nice.

“Toilet handles didn't really work” “Walls are paper thin” “Ice machine was broken”

Review Semantics by TrustYou

Customer Reviews of Crowne Plaza Niagara Falls Fallsview

4.0 out of 5.Based on 1367 guest reviews, Very Good

Property Description

Niagara Falls Hotels offers guests dynamic Accommodations, Attractions and Restaurants

Details / Other Expenses

Check In:4:00pm
Check Out:11:00am
Year of Last Renovation:1993
Floors:21
Rooms:1200
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:1200
Handicap Rooms:1200
Suites:20
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:15
Meeting Space:200000 sq. feet
Banquet Space:Holds 200000 people
Dist. to Food/Bars:On-site
Dist. to 24hr Restaurant:On-site
Dist. to Nearest Gym:On-site
Lounge/Bar Hours:12:00pm to 8pm-
Policies / Expenses
Cancellation:
48 Hours prior to arrival
Nightly Parking:20
Typical Group Deposit:80%
Total Taxes:13.00%
Total Misc Fees:$3.39 USD
(mandatory resort fees/taxes)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Bus parking
  • Central location
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Dinner available
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Games room
  • Garage
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Jacuzzi
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Restaurant
  • 24 hours room service
  • Sauna
  • Shop
  • Shower
  • Spa
  • Swimming pool - outdoor
  • Swimming pool - indoor
  • Telephone

Airport & Shuttle Information

Within 1.5 hours of Toronto and Buffalo International Airports

Airport Shuttle? Sorry, no airport shuttle available.

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

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