GRAND OASIS CANCUN ALL INCLUSIVE

Avenida Kukulkan Zone Hotelera, Cancun 77500 Mexico (MEX)
3.5 Star All-Inclusive Resort
21.07761-86.77543
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Average
3.5/ 5

Based on 3670 guest reviews

Show Guest Reviews
  • The Avg. Group Saves 26.3%!
  • 613 sleeping rooms in hotel
  • 6 floors in property
  • Check in: 3:00 pm
  • Check out: 11:00 am
  • Groups & Meetings rating of 7.4/10

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Room Types

Check Rates Double Ocean View All Inclusive
Non-Smoking
Check Rates Double Pyramid Room All Inclusive
Non-Smoking
Check Rates Double Standard All Inclusive
Non-Smoking
Check Rates Double Sunset View All Inclusive
Non-Smoking
Check Rates Ocean View
Non-Smoking
Check Rates Ocean View Room All Inclusive
Non-Smoking
Check Rates Pyramid Room All Inclusive
Non-Smoking
Check Rates Standard Room, 1 King or 2 Double Beds
Non-Smoking
Check Rates Sunset
Non-Smoking
Check Rates Sunset Room All Inclusive
Non-Smoking

Local Attractions

See Concierge

Summary of Verified Reviews

Summary of 909 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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54
Poor

Located near shopping areas and the beach. Bad minibars and A/C. TV is not good.

“Oasis is a party hotel” “Roof was still leaking”

Great Party Hotel Top 12% in city
Great Resort Hotel Top 23% in city

Good to know

  • Poorly-maintained rooms

    “Bath towels are so old and so thin” “AC was broken”

  • Poor bathroom

    “Bath towels are so old and so thin” “Broken toilet seat”

  • Reception is not nice

    “Hotel staff at check in was very rude” “Check in to check out was horrible”

  • Dirty room

    “Towels were so dirty” “Humid rooms”

Review highlights

Breakfast

85/100
13 reviews

Tasty breakfast.

“Breakfast was good” “Good breakfast”

Location

77/100
169 reviews

Great location with good access by car. Close to the beach, with great shopping and sightseeing nearby. Excursions are ok.

“Plenty of restaurants and bars” “Day trips were worth the money” “Accessible by bus”

Amenities

64/100
172 reviews

Hotel grounds are nice, but the entrance area isn't, and amenities are decent but outdated.

“Quiet side of the hotel” “One of the elevators was not working” “No AC in lobby”

Vibe

57/100
168 reviews

OK vibe and a friendly atmosphere. Hotel is outdated. Unpleasant entrance area. Luxurious Hotel. Great for partying. Good resort hotel.

“Enjoyable stay.” “The beach party was fun” “No AC in lobby”

Service

47/100
428 reviews

Service is unprofessional with bad housekeeping and management. Service is relatively friendly. Bad service from reception and mediocre waitstaff. Poor bar service. Recreation staff is nice. Disorganized booking process.

“Pool side service terrible” “Check in to check out was horrible” “Very rude and unhelpful staff”

Food

45/100
353 reviews

Bad overall dining experience with a bad menu. Restaurant is great value and desserts are great.

“Buffet was terrible” “3 restaurant and they were all disgusting” “Food: consistently undercooked”

Wellness

43/100
6 reviews

Poor wellness & sports facilities.

Bar

42/100
151 reviews

Poor bar with bad drinks. Poor bar service. Affordable beverage prices.

“Drink service was slow” “Liquor is horrible” “Bar was crap”

Cleanliness

39/100
127 reviews

Dirty rooms, bathrooms, and pool area. Unclean hotel facilities.

“Floor was dirty” “Bathroom in the room dirty” “Bathrooms was filthy”

Room

28/100
419 reviews

Bathrooms and bedrooms are badly cleaned and old. Rooms are badly-maintained with poor beds and bad TV's. Awful A/C, minibars, and furniture. Okay-sized rooms with good views.

“AC was broken” “Air conditioner is terrible” “Plumbing was disgusting”

Comfort

25/100
166 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Average sized rooms.

“AC was broken” “Air conditioner is terrible” “Loud and ruined any relaxation”

WiFi

17/100
46 reviews

Poor, over-priced WiFi.

“No free internet” “You have to pay for Wi-Fi” “Wifi signal in our room was terrible”

Ranked top 85% by couples, with a score of 65

Good to know

  • Poor beds

    “No sleeping” “No blankets”

  • Bar is not good

    “Drink service was slow” “Liquor is horrible”

  • Unclean hotel facilities

    “Floor was dirty” “Dirtiest resort”

  • Dirty

    “Floor was dirty” “Bathroom in the room dirty”

Review highlights

Location

77/100
16 reviews

Great location.

“Plenty of restaurants and bars” “Day trips were worth the money” “Accessible by bus”

Value

66/100
10 reviews

Fairly good value for money.

“Day trips were worth the money” “Drinks: Cheap” “Free cab ride”

Amenities

63/100
12 reviews

Hotel buildings are unacceptable but amenities are OK.

“Quiet side of the hotel” “One of the elevators was not working” “No AC in the common areas”

Vibe

53/100
10 reviews

OK vibe and a friendly atmosphere.

“Enjoyable stay.” “The beach party was fun” “BACKGROUND NEVER SHUT”

Food

46/100
28 reviews

Food is not good.

“Buffet was terrible” “3 restaurant and they were all disgusting” “Food: consistently undercooked”

Service

46/100
24 reviews

Bad but acceptably friendly service.

“Pool side service terrible” “Check in to check out was horrible” “Very rude and unhelpful staff”

Bar

39/100
10 reviews

Bar is not good.

“Drink service was slow” “Liquor is horrible” “Bar was crap”

Cleanliness

35/100
8 reviews

Dirty room. Unclean hotel facilities.

“Floor was dirty” “Bathroom in the room dirty” “Bathrooms was filthy”

Room

27/100
23 reviews

Dirty rooms with uncomfortable beds and horrible bathrooms.

“AC was broken” “Air conditioner is terrible” “Plumbing was disgusting”

Comfort

26/100
9 reviews

Not very comfortable, with bad beds.

“AC was broken” “Air conditioner is terrible” “Loud and ruined any relaxation”

WiFi

14/100
5 reviews

Bad internet service.

“No free internet” “You have to pay for Wi-Fi” “Wifi signal in our room was terrible”

Ranked top 93% by families, with a score of 58

Good to know

  • Reception is not nice

    “Hotel staff at check in was very rude” “Check in to check out was horrible”

  • Unprofessional service

    “Drink service was slow” “Personnel is obviously not trained”

  • Service is poor

    “Pool side service terrible” “Check in to check out was horrible”

  • Poor bathroom

    “Bath towels are so old and so thin” “Broken toilet seat”

Review highlights

Location

78/100
7 reviews

Great location.

“Plenty of restaurants and bars” “Day trips were worth the money” “Accessible by bus”

Amenities

67/100
8 reviews

Average hotel building.

“Quiet side of the hotel” “No AC in the common areas” “Facilities are outdated”

Value

65/100
9 reviews

Fairly good value for money.

“Day trips were worth the money” “Price was pretty cheap” “Drinks: Cheap”

Vibe

61/100
10 reviews

OK vibe and a friendly atmosphere.

“Helpful everything” “The beach party was fun” “Activities all day”

Service

47/100
21 reviews

Unwelcoming reception and unprofessional service.

“Pool side service terrible” “Check in to check out was horrible” “Very rude and unhelpful staff”

Food

43/100
20 reviews

Food is not good.

“Buffet was terrible” “3 restaurant and they were all disgusting” “Food: consistently undercooked”

Room

27/100
20 reviews

Bad rooms with terrible bathrooms.

“AC was broken” “Air conditioner is terrible” “Plumbing was disgusting”

Comfort

22/100
6 reviews

Uncomfortable.

“AC was broken” “Air conditioner is terrible” “Loud and ruined any relaxation”

Good to know

  • Great desserts & fruits

  • Recreation staff is nice

  • Pleasant hotel grounds

    “The outside of the hotel is beautiful” “Grounds were lovely”

  • Poor bathroom

    “Bath towels are so old and so thin” “Broken toilet seat”

Review highlights

Location

77/100
17 reviews

Great location.

“Plenty of restaurants and bars” “Day trips were worth the money” “Accessible by bus”

Amenities

70/100
19 reviews

Pleasant hotel grounds and decent amenities.

“Quiet side of the hotel” “No AC in lobby” “Facilities are outdated”

Value

66/100
16 reviews

Fairly good value for money.

“Day trips were worth the money” “Drinks: Cheap” “Cheap cost”

Vibe

58/100
14 reviews

OK vibe and a friendly atmosphere.

“Enjoyable stay.” “The beach party was fun” “No AC in lobby”

Food

54/100
32 reviews

Food is fine, with excellent desserts.

“Buffet was terrible” “All inclusive food & drinks” “Food: consistently undercooked”

Service

51/100
22 reviews

Service is relatively friendly. Recreation staff is nice.

“Staff is very friendly and helpful” “Pool side service terrible” “Check in to check out was horrible”

Bar

48/100
7 reviews

Bar is not good.

“Drink service was slow” “Liquor is horrible” “Bar was crap”

Cleanliness

45/100
10 reviews

Dirty room.

“Floor was dirty” “Bathroom in the room dirty” “Bathrooms was filthy”

Comfort

36/100
19 reviews

Uncomfortable and noisy, but spacious, rooms, and poor beds.

“AC was broken” “Air conditioner is terrible” “Loud and ruined any relaxation”

Room

34/100
26 reviews

Large but dirty rooms, horrible bathrooms, and uncomfortable beds.

“AC was broken” “Air conditioner is terrible” “Plumbing was disgusting”

WiFi

19/100
5 reviews

Bad internet service.

“No free internet” “You have to pay for Wi-Fi” “Wifi signal in our room was terrible”

Good to know

  • Poorly-maintained rooms

    “Bath towels are so old and so thin” “AC was broken”

  • Reception is not nice

    “Hotel staff at check in was very rude” “Check in to check out was horrible”

  • Poor bathroom

    “Bath towels are so old and so thin” “Broken toilet seat”

  • Unprofessional service

    “Drink service was slow” “Personnel is obviously not trained”

Review highlights

Breakfast

81/100
7 reviews

Tasty breakfast.

“Breakfast was good” “Good breakfast”

Location

78/100
122 reviews

Great location with good access by car. Great shopping and the beach nearby. Excursions are ok.

“Plenty of restaurants and bars” “Day trips were worth the money” “Accessible by bus”

Amenities

60/100
123 reviews

Pleasant hotel grounds and decent amenities. Poor buildings and an uninspiring entrance area.

“Quiet side of the hotel” “One of the elevators was not working” “No AC in lobby”

Vibe

55/100
136 reviews

OK vibe and a friendly atmosphere. Hotel is outdated. Unpleasant entrance area. Hotel is relatively luxurious.

“Helpful everything” “The beach party was fun” “A lot of activities”

Service

46/100
347 reviews

Unprofessional and unacceptable management and reception service. Unfriendly service. Average wait staff and housekeeping. Poor bar service. Disorganized booking process.

“Pool side service terrible” “Check in to check out was horrible” “Very rude and unhelpful staff”

Food

40/100
267 reviews

Bad overall dining experience with a bad menu. Affordable restaurant.

“Buffet was terrible” “3 restaurant and they were all disgusting” “Food: consistently undercooked”

Bar

38/100
126 reviews

Poor bar with bad drinks. Poor bar service. Affordable beverage prices.

“Drink service was slow” “Liquor is horrible” “Bar was crap”

Cleanliness

38/100
107 reviews

Dirty rooms, bathrooms, and pool area. Unclean hotel facilities.

“Floor was dirty” “Bathroom in the room dirty” “Bathrooms was filthy”

Room

26/100
331 reviews

Bathrooms and bedrooms are badly cleaned and old. Rooms are badly-maintained with poor beds and bad TV's. Awful A/C, minibars, and furniture. Okay-sized rooms with good views.

“AC was broken” “Air conditioner is terrible” “Plumbing was disgusting”

Comfort

19/100
128 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Average sized rooms.

“AC was broken” “Air conditioner is terrible” “Loud and ruined any relaxation”

WiFi

17/100
36 reviews

Poor, over-priced WiFi.

“No free internet” “You have to pay for Wi-Fi” “Wifi signal in our room was terrible”

Ranked top 98% by couples, with a score of 50

Good to know

  • Great location

    “Plenty of restaurants and bars” “Day trips were worth the money”

  • Service is relatively friendly

    “Hotel staff at check in was very rude” “Very rude and unhelpful staff”

  • Bar is not good

    “Drink service was slow” “Liquor is horrible”

  • Uncomfortable

    “AC was broken” “Air conditioner is terrible”

Review highlights

Location

78/100
8 reviews

Great location.

“Plenty of restaurants and bars” “Day trips were worth the money” “Accessible by bus”

Value

64/100
6 reviews

Fairly good value for money.

“Day trips were worth the money” “Price was pretty cheap” “Drinks: Cheap”

Amenities

61/100
6 reviews

Ordinary amenities.

“Quiet side of the hotel” “No AC in the common areas” “Facilities are outdated”

Vibe

53/100
6 reviews

Decent vibe.

“Enjoyable stay.” “The beach party was fun” “No AC in lobby”

Service

45/100
10 reviews

Bad but acceptably friendly service.

“Pool side service terrible” “Check in to check out was horrible” “Very rude and unhelpful staff”

Food

44/100
13 reviews

Food is not good.

“Buffet was terrible” “3 restaurant and they were all disgusting” “Food: consistently undercooked”

Bar

38/100
7 reviews

Bar is not good.

“Drink service was slow” “Liquor is horrible” “Bar was crap”

Cleanliness

36/100
4 reviews

Dirty.

“Floor was dirty” “Bathroom in the room dirty” “Bathrooms was filthy”

Room

28/100
10 reviews

Room is not nice.

“AC was broken” “Air conditioner is terrible” “Plumbing was disgusting”

Comfort

27/100
5 reviews

Uncomfortable.

“AC was broken” “Air conditioner is terrible” “Loud and ruined any relaxation”

Ranked top 99% by families, with a score of 49

Good to know

  • Reception is not nice

    “Hotel staff at check in was very rude” “Check in to check out was horrible”

  • Unprofessional service

    “Drink service was slow” “Personnel is obviously not trained”

  • Service is poor

    “Pool side service terrible” “Check in to check out was horrible”

  • Room is not nice

    “AC was broken” “Air conditioner is terrible”

Review highlights

Value

63/100
6 reviews

Fairly good value for money.

“Day trips were worth the money” “Drinks: Cheap” “Free cab ride”

Vibe

59/100
6 reviews

OK vibe and a friendly atmosphere.

“Helpful everything” “The beach party was fun” “One of the elevators was not working”

Service

47/100
13 reviews

Unwelcoming reception and unprofessional service.

“Pool side service terrible” “Check in to check out was horrible” “Very rude and unhelpful staff”

Food

46/100
8 reviews

Food is not good.

“Buffet was terrible” “3 restaurant and they were all disgusting” “Food: consistently undercooked”

Room

28/100
10 reviews

Room is not nice.

“AC was broken” “Air conditioner is terrible” “Plumbing was disgusting”

Good to know

  • TV is not good

    “Bad television” “TV not working properly”

  • Alcoholic drinks are not good

    “No beer at all” “Liquor is horrible”

  • Reception is not nice

    “Hotel staff at check in was very rude” “Check in to check out was horrible”

  • Poor bathroom

    “Bath towels are so old and so thin” “Broken toilet seat”

Review highlights

Location

73/100
20 reviews

Great location.

“Plenty of restaurants and bars” “Day trips were worth the money” “Accessible by bus”

Amenities

64/100
25 reviews

Average hotel building.

“Quiet side of the hotel” “No AC in lobby” “In need of serious renovations”

Vibe

57/100
15 reviews

OK vibe and a friendly atmosphere.

“Helpful everything” “The beach party was fun” “Activities all day”

Food

45/100
40 reviews

Food is not good.

“Buffet was terrible” “3 restaurant and they were all disgusting” “Food: consistently undercooked”

Service

45/100
48 reviews

Unprofessional service, with poor housekeeping and reception. Service is relatively friendly.

“Pool side service terrible” “Check in to check out was horrible” “Very rude and unhelpful staff”

Bar

44/100
18 reviews

Poor bar with bad drinks.

“Drink service was slow” “Liquor is horrible” “Bar was crap”

Cleanliness

36/100
8 reviews

Dirty room.

“Floor was dirty” “Bathroom in the room dirty” “Bathrooms was filthy”

Room

30/100
47 reviews

Dirty rooms accommodate poor bathrooms and unsightly furniture. Rooms are badly-maintained with poor beds and bad TV's.

“AC was broken” “Air conditioner is terrible” “Plumbing was disgusting”

Comfort

21/100
14 reviews

Not very comfortable, with bad beds.

“AC was broken” “Air conditioner is terrible” “Loud and ruined any relaxation”

Ranked top 90% by families, with a score of 62

Good to know

  • Uncomfortable

    “AC was broken” “Air conditioner is terrible”

  • Poor bathroom

    “Bath towels are so old and so thin” “Broken toilet seat”

  • Food is not good

    “Buffet was terrible” “3 restaurant and they were all disgusting”

  • Room is not nice

    “AC was broken” “Air conditioner is terrible”

Review highlights

Location

80/100
3 reviews

Great location.

“Plenty of restaurants and bars” “Day trips were worth the money” “Accessible by bus”

Service

48/100
6 reviews

Service is poor.

“Pool side service terrible” “Check in to check out was horrible” “Very rude and unhelpful staff”

Food

41/100
11 reviews

Food is not good.

“Buffet was terrible” “3 restaurant and they were all disgusting” “Food: consistently undercooked”

Room

26/100
10 reviews

Bad rooms with terrible bathrooms.

“AC was broken” “Air conditioner is terrible” “Plumbing was disgusting”

Comfort

22/100
5 reviews

Uncomfortable.

“AC was broken” “Air conditioner is terrible” “Loud and ruined any relaxation”

Ranked top 77% by couples, with a score of 72

Good to know

  • Service is poor

    “Pool side service terrible” “Check in to check out was horrible”

  • Great location

    “Plenty of restaurants and bars” “Day trips were worth the money”

  • Room is not nice

    “AC was broken” “Air conditioner is terrible”

  • Food is not good

    “Buffet was terrible” “3 restaurant and they were all disgusting”

Review highlights

Location

75/100
5 reviews

Great location.

“Plenty of restaurants and bars” “Day trips were worth the money” “Accessible by bus”

Amenities

65/100
5 reviews

Average hotel building.

“Quiet side of the hotel” “No AC in lobby” “Facilities are outdated”

Food

47/100
8 reviews

Food is not good.

“Buffet was terrible” “3 restaurant and they were all disgusting” “Food: consistently undercooked”

Service

46/100
11 reviews

Service is poor.

“Pool side service terrible” “Check in to check out was horrible” “Very rude and unhelpful staff”

Room

26/100
7 reviews

Room is not nice.

“AC was broken” “Air conditioner is terrible” “Plumbing was disgusting”

Review highlights

Room

33/100
6 reviews

Room is not nice.

“AC was broken” “Air conditioner is terrible” “Plumbing was disgusting”

Review Semantics by TrustYou

Customer Reviews of Grand Oasis Cancun All Inclusive

3.5 out of 5. Based on 3670 guest reviews , Average

Property Description

The Grand Oasis Cancun All Inclusive resort is situated on Cancún Island's eastern shore. Styled after the ancient Mayan pyramids, this resort is surrounded by tropical gardens, waterfalls, solariums and recreational areas. The ancient archeological site of El Rey is just a walk away and Tulum ruins within an hour’s drive, as are the two eco-friendly fun destinations, Xcaret Eco Theme Park and Tres Rios Ecopark.

Details / Other Expenses

Check In: 3:00 pm
Check Out: 11:00 am
Year of Last Renovation: 2010
Floors: 6
Rooms: 613
Corridors: Both Interior and Exterior Hallways
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 0
Meeting Space: 1200 sq. feet
Banquet Space: Holds 300 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: On-site
Dist. to Nearest Gym: On-site
Policies / Expenses
Typical Group Deposit: 25%
Total Taxes: 0.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Airport & Shuttle Information

Near By

Local Shuttle Info: Yes shuttle available for a fee

Airport Shuttle? Sorry, no airport shuttle available.

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