Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel

123 West Louisiana St., Indianapolis, IN 46225 United States (USA)
View Map Reservations: 1-800-760-7718
4.0 Star Property
39.762943 -86.160484
+1-800-760-7718
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Check availability
Very Good
4.0/5

Based on 973 guest reviews

Show Guest Reviews
  • Includes an indoor pool
  • Access to gym on-site
  • 273 sleeping rooms in hotel
  • 3 floors in property
  • 2 suites in property
  • Check in: 4:00p
  • Groups/Meetings rating of 10.0/10
  • 41 meeting rooms in property

Check Current Prices






Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Room Types

Check Rates1 Double Bed
Non-Smoking
Check Rates1 King Bed
Non-Smoking
Check Rates1 King Bed Accessible Hear Mobility Tub
Non-Smoking
Check Rates1 King Bed Accessible Hearing
Non-Smoking
Check Rates1 King Bed Accessible Hearing Mobility Tub
Non-Smoking
Check Rates1 King Bed Hearing Mobility Accessible
Non-Smoking
Check Rates1 King Bed Mobility Accessible
Non-Smoking
Check Rates1 King Bed Pool Side
Non-Smoking
Check Rates1 King Bed Standard Comm Mobility Accessible Tub
Non-Smoking
Check Rates1 King Bed Suite
Non-Smoking
Check Rates1 King Bed Train Car
Non-Smoking
Check Rates1 King Bed Train Car Suite
Non-Smoking
Check Rates1 Queen Bed
Non-Smoking
Check Rates2 Queen Premium Comm Mobility Accessible Roll Shower
Non-Smoking
Check RatesAccessible Hearing Roll in Shower
Non-Smoking
Check RatesAccessible Hearing Roll in Shower 2 Twin Beds
Non-Smoking
Check RatesDouble Bed
Non-Smoking
Check RatesDouble Room King Bed
Non-Smoking
Check RatesDouble Room King Bed Executive
Non-Smoking
Check RatesExecutive King Room
Non-Smoking
Check RatesExecutive King Room with Mobility Accessible Roll in Shower
Non-Smoking
Check RatesExecutive Room 1 King Bed
Non-Smoking
Check RatesExecutive Room 1 King Bed Accessible Hear Roll in Shower
Non-Smoking
Check RatesKing Exec Hear Accessible Roll in Shower
Non-Smoking
Check RatesKing Executive
Non-Smoking
Check RatesKing Hear Mobility Accessible Tub
Non-Smoking
Check RatesKing Hearing Accessible
Non-Smoking
Check RatesKing Hearing Mobility Accessible Tub
Non-Smoking
Check RatesKing or 2 Double Beds
Non-Smoking
Check RatesKing Poolside
Non-Smoking
Check RatesKing Room Mobility Accessible Hearing Accessible
Non-Smoking
Check RatesKing Room with Pool View
Non-Smoking
Check RatesKing Room with Pool View Single Occupancy
Non-Smoking
Check RatesPremium Room 2 Queen Beds Mobility Accessible
Non-Smoking
Check RatesSingle Room
Non-Smoking
Check RatesSingle Room Executive
Non-Smoking
Check RatesStandard Room, King or Two Doubles
Non-Smoking
Check RatesStandard Single
Non-Smoking
Check RatesTraincar King
Non-Smoking

Local Attractions

Lucas Oil Stadium, Pan Am Plaza, Indiana Convention Center, Circle Centre Mall, Conseco Fieldhouse, Indianapolis Zoo, Indianapolis Childrens Museum, Slippery Noodle, Ruth Chris Steakhouse, St. Elmo Steakhouse, NCAA Hall of Champions, Indianapolis Motor Speedway, Indianapolis Museum of Art, Victory Field, White River State Park

Verified Reviews of Crowne Plaza Indianapolis Downtown Union Station

Below are the verified reviews from guests that we have booked recently:
"Our room was great, the hotel was also very nice."
Overall Score5.0/ 5
Love the history and location of the hotel.
(Individual traveler, booked 1 room), from US flag
07-Sep-2021 Verified Review, stayed from Fri Sep 03 to Sun Sep 05 2021 at a $146.99 average nightly rate.
"Loved the stay."
Overall Score5.0/ 5
This was cool experience and excellent roo..
(Individual traveler, booked 1 room), from US flag
25-Jul-2021 Verified Review, stayed from Fri Jul 23 to Sat Jul 24 2021 at a $179.89 average nightly rate.
"Adequate"
Overall Score3.0/ 5
Room was very moderate but fit the room price.
(Individual traveler, booked 1 room), from US flag
06-Jun-2021 Verified Review, stayed from Sat Jun 05 to Sun Jun 06 2021 at a $118.99 average nightly rate.
"Horrible"
Overall Score1.0/ 5
Beds horrible, rooms hot, fridge broken, cannot set clock, furniture beat broken scratched. Had to find your own valet carts no one offered to help. Terribly noisy!!'n.
(Individual traveler, booked 1 room), from US flag
06-Jun-2021 Verified Review, stayed from Sat Jun 05 to Sun Jun 06 2021 at a $122.52 average nightly rate.
"Very clean, convenient and comfortable beds."
Overall Score4.0/ 5
This hotel was very nice, with the exception of the occasional loud train. Loved the hospitality of the staff and the courteousness. Would definitely recommend.
(Individual traveler, booked 1 room), from US flag
28-Mar-2019 Verified Review, stayed from Thu Mar 21 to Sun Mar 24 2019 at a $257.87 average nightly rate.
"Extremely Dissapointed"
Overall Score2.0/ 5
Crowne Plaza Indianapolis Downtown Union Station 123 West Louisiana St. Indianapolis, IN 46225 United States Confirmation #: 29109524 Check in Date: 01/18/19 Check out Date: 01/20/19 January 27th, 2019 To Whom it may concern, I am writing to describe my disappointment with my last stay at the Crowne Plaza, January 18 19, 2019 in Indianapolis, Indiana. I was not able to book directly with the hotel, but was required to use Travel Source per the JamFest cheer competition. Our reservation was for three adults and I noted this in the notes section provided by Travel Source. We prepaid for our room, $892.85 and arrived at approximately 8pm on January 18th, 2019. We were “upgraded” a train car room upon arrival. From a customer service standpoint, telling a guest that have been upgraded when you have actually failed to accommodate the reservation is inexcusable. Our room had a king bed and I had three in the room. When I entered the room, I immediately told Even, our very nice steward, that this was not acceptable. I was told by the front desk that our room was to small for a roll away bed and using one failed to meet fire codes. I was told we would have to use an air mattress. I was told the hotel was sold out and no rooms with double beds were available for either night of our reservation. Given that our reservation was PREPAID, I fail to understand how this occurred. In addition, the room was extremely loud, did not have a bathroom vent and did not offer the square footage to allow ambulation with the air mattress in place. If an roll away bed did not meet fire code, I failed to understand how the air mattress did. The maid service fixed the king bed, but did not address the bathroom, or air mattress bedding. The bedding for the air mattress was not enough and we requested two additional blankets for the second night after my daughter was cold on the floor the first night. I also payed for valet parking, which entitled me to a parking space outside in the snow and ice from Friday night to Sunday. Had I known the parking was not covered, I would have relocated to the adjacent garage for more protection. I am looking for a partial refund for our highly over priced, unacceptable room. Please let me know that have received this statement and consider making this right. Best regards, Tracy Swartz.
(Individual traveler, booked 1 room), from US flag
27-Jan-2019 Verified Review, stayed from Fri Jan 18 to Sun Jan 20 2019 at a $363.10 average nightly rate.
"Disappointing visit 1/20/2019."
Overall Score3.0/ 5
I was extremely disappointed during our recent stay (1/18 19/19). After PREPAYING for a room with double beds and noting twice that I had three guests in my room, we were given a train car room. These are extremely small, with king beds only. When I requested a room for 3, I was told there were no rooms with two beds. A roll away bed would not fit and there was no couch so we have to make due with an air mattress. I paid over $400/night for an air mattress. I called repeatedly to be moved but due to over selling the hotel the next night, we had no options. I paid $40/day for my car to be outside in the snow and ice.
(Individual traveler, booked 1 room), from US flag
21-Jan-2019 Verified Review, stayed from Fri Jan 18 to Sun Jan 20 2019 at a $363.10 average nightly rate.
4.0 out of 5. Based on 973 guest reviews

Property Description

Located in the heart of downtown Indianapolis, the hotel's proximity to attractions, like Circle Center Mall, Conseco Fieldhouse, NCAA Hall of Champions, The Children's Museum, Indianapolis Zoo, Monument Circle and hundreds of great places to dine and relax, gives you an unparalleled opportunity to experience everything Indianapolis has to offer. Guestrooms offer keyless entry, remote control television, satellite cable, pay Nintendo and in-room movies, Sony Dream Machines, coffee makers, free high-speed Internet access and voicemail, lighted make-up mirrors, hair dryers, in-room irons and ironing boards. Additional amenities include an indoor pool, whirlpool, fitness facility, complimentary local telephone calls and the USA Today. A full-time valet staff is available. 123 West Restaurant - Breakfast & Lunch, 6am-2pm; Taggart's Lounge - Small Plates & Dinner, 2pm-11pm. Room service is available until midnight.

Details / Other Expenses

Check In: 4:00p
Check Out: 12:00p
Year of Last Renovation: 2014
Floors: 3
Rooms: 273
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 273
Handicap Rooms:
Suites: 2
Room Windows: Windows Don't Open
Cleaning Frequency: Daily
Meeting Rooms: 41 View Spaces
Meeting Space: 55000 sq. feet
Banquet Space: Holds 800 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 0.5 Mi
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 2PM-12AM
Pool Info:
Indoor PoolHours 9am-9pm
Policies / Expenses
Cancellation:
24 hrs. prior to arrival
Nightly Parking: $36
Total Taxes: 17.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
Parking Fee: 36.00 Per Night (Valet)
Food and Beverage Service Charge: 23.00%
Avg. Continental Breakfast Cost: 20.00 Per Person
Avg. Plated Breakfast Cost: 19.00 Per Person
Avg. Buffet Breakfast Cost: 27.00 Per Person
Avg. Plated Lunch Cost: 32.00 Per Person
Avg. Buffet Lunch Cost: 31.00 Per Person
Avg. Boxed Lunch Cost: 30.00 Per Person
Avg. Plated Dinner Cost: 37.00 Per Person
Avg. Buffet Dinner Cost: 42.00 Per Person
Morning Break Cost: 7.00 Per Person
Afternoon Break Cost: 14.00 Per Person
Banquet Gallon of Coffee: 44.00 Per Item
Banquet Soda: 3.00 Per Item
Banquet Bottled Water: 3.00 Per Item
Banquet Hosted Bar: 27.50 Per Person (4 hour package)

Amenities / Features


  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Central location
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Free WiFi Internet
  • Jacuzzi
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Radio in room
  • Restaurant
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV Channel: HBO
  • TV Channel: Showtime
  • Travellers cheques accepted
  • TV room
  • Valet Parking
  • Video Games in Room
  • Voicemail

Airport & Shuttle Information

Indianapolis International Airport(IND) is 16 minutes from downtown Indianapolis off I-70 via Exit 68. The airport averages 155 daily flights to 37 nonstop destinations on 11 major airlines. IND also offers some of the lowest airfares in the nation. In 2009, just under 8 million passengers were served at IND. A destination and launching pad for both commerce and community, IND is strategically located just minutes from major U.S. interstates including I-65, I-865, I-69, I-70, and I-74, all of which connect to the city's I-465 beltway. It is also within minutes of U.S. 40, U.S. 31, and U.S. 52. The eighth largest cargo center in the U.S., it is home of the second-largest FedEx Express operation in the world. More than 2.2 billion pounds of cargo were managed at IND in 2008. It is an important catalyst for economic development in central Indiana and the Midwestern region.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Breakfast served daily in 123 West restaurant *A la Carte(off menu)Mon-Sun: 6am-11am*Breakfast Buffet @ $15.00++/person Mon-Fri: 6am-10am Sat: 6am-11am Sun: 6am-12Noon

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

Previously known as:
Crowne Plaza Downtown Indianapolis Union Station, Crowne Plaza Hotel & Conference Center, Crowne Plaza Hotel at Historic Union Station, Crowne Plaza Hotel at Union Station, Crowne Plaza Indianapolis Downtown Union Station, Crowne Plaza Hotel

You may also be interested in...

Meeting Rooms and Banquet Rooms at Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel

Below are the meeting, banquet, conference and event spaces at Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel.

Feel free to use the Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Indianapolis event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Grand Central Station 83 x 45 x 10 3735--/240--150--------/--375150--
Close This

Grand Central Station

Room Type:
General Meeting Room
Total Size:
3735 Sq. Mi
Dimensions:
83 x 45 x 10 Ft.
Floor Level:
Ground Level
Columns:
6
Windows:
0
Natural Light?:
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • LAN Internet
  • Microphone
  • Teleconferencing
  • White Board
  • Video Conference
  • Flip Chart
  • Air Conditioning
  • Computer Rentals
  • Simultaneous Interpretation
  • Sound System
Photo of Grand Central Station
Milwaukee 19 x 53 x 9 1007--/----40--2630--/--100----
Close This

Milwaukee

Room Type:
General Meeting Room
Total Size:
1007 Sq. Mi
Dimensions:
19 x 53 x 9 Ft.
Floor Level:
Natural Light?:
No
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
    Executive Boardroom 36 x 18 x 10 648--/----------20--/--------
    Close This

    Executive Boardroom

    Room Type:
    General Meeting Room
    Total Size:
    648 Sq. Mi
    Dimensions:
    36 x 18 x 10 Ft.
    Floor Level:
    Natural Light?:
    No
    Obstructions?
    No
    Built In Screens?
    No
    Built In Stage?
    No
    Built In A/V?
    No
    Amenities Available
      Grand Hall Ballroom 48 x 127 x 60 6096--/----320--------/--600800--
      Close This

      Grand Hall Ballroom

      Room Type:
      General Meeting Room
      Total Size:
      6096 Sq. Mi
      Dimensions:
      48 x 127 x 60 Ft.
      Floor Level:
      Natural Light?:
      No
      Obstructions?
      No
      Built In Screens?
      No
      Built In Stage?
      No
      Built In A/V?
      No
      Amenities Available
        Haymarket Staion B 20 x 38 x 10 760--/----30202020--/--8050--
        Close This

        Haymarket Staion B

        Room Type:
        General Meeting Room
        Total Size:
        760 Sq. Mi
        Dimensions:
        20 x 38 x 10 Ft.
        Floor Level:
        Natural Light?:
        No
        Obstructions?
        No
        Built In Screens?
        No
        Built In Stage?
        No
        Built In A/V?
        No
        Amenities Available
          Edison North 42 x 61 x 12 2562--/----100--2530--/--180----
          Close This

          Edison North

          Room Type:
          General Meeting Room
          Total Size:
          2562 Sq. Mi
          Dimensions:
          42 x 61 x 12 Ft.
          Floor Level:
          Natural Light?:
          No
          Obstructions?
          No
          Built In Screens?
          No
          Built In Stage?
          No
          Built In A/V?
          No
          Amenities Available
            Pennsylvania Station 60 x 38 x 10 2280--/----90--------/--200120--
            Close This

            Pennsylvania Station

            Room Type:
            General Meeting Room
            Total Size:
            2280 Sq. Mi
            Dimensions:
            60 x 38 x 10 Ft.
            Floor Level:
            Natural Light?:
            No
            Obstructions?
            No
            Built In Screens?
            No
            Built In Stage?
            No
            Built In A/V?
            No
            Amenities Available
              Conrail Station 30 x 40 x 10 1200--/----60404040--/--100100--
              Close This

              Conrail Station

              Room Type:
              General Meeting Room
              Total Size:
              1200 Sq. Mi
              Dimensions:
              30 x 40 x 10 Ft.
              Floor Level:
              Natural Light?:
              No
              Obstructions?
              No
              Built In Screens?
              No
              Built In Stage?
              No
              Built In A/V?
              No
              Amenities Available
                B & O 19 x 58 x 9 1102--/----40--3032--/--100----
                Close This

                B & O

                Room Type:
                General Meeting Room
                Total Size:
                1102 Sq. Mi
                Dimensions:
                19 x 58 x 9 Ft.
                Floor Level:
                Natural Light?:
                No
                Obstructions?
                No
                Built In Screens?
                No
                Built In Stage?
                No
                Built In A/V?
                No
                Amenities Available
                  Edison South 42 x 61 x 12 2562--/----100--2530--/--180----
                  Close This

                  Edison South

                  Room Type:
                  General Meeting Room
                  Total Size:
                  2562 Sq. Mi
                  Dimensions:
                  42 x 61 x 12 Ft.
                  Floor Level:
                  Natural Light?:
                  No
                  Obstructions?
                  No
                  Built In Screens?
                  No
                  Built In Stage?
                  No
                  Built In A/V?
                  No
                  Amenities Available
                    Haymarket Station A 20 x 38 x 10 760--/----30202020--/--8050--
                    Close This

                    Haymarket Station A

                    Room Type:
                    General Meeting Room
                    Total Size:
                    760 Sq. Mi
                    Dimensions:
                    20 x 38 x 10 Ft.
                    Floor Level:
                    Natural Light?:
                    No
                    Obstructions?
                    No
                    Built In Screens?
                    No
                    Built In Stage?
                    No
                    Built In A/V?
                    No
                    Amenities Available
                      Illinois St. Ballroom 106 x 42 x 14 4452--/----240--------/--450----
                      Close This

                      Illinois St. Ballroom

                      Room Type:
                      General Meeting Room
                      Total Size:
                      4452 Sq. Mi
                      Dimensions:
                      106 x 42 x 14 Ft.
                      Floor Level:
                      Natural Light?:
                      No
                      Obstructions?
                      No
                      Built In Screens?
                      No
                      Built In Stage?
                      No
                      Built In A/V?
                      No
                      Amenities Available
                        Victoria Station 83 x 40 x 10 3320--/----50--------/--350200--
                        Close This

                        Victoria Station

                        Room Type:
                        General Meeting Room
                        Total Size:
                        3320 Sq. Mi
                        Dimensions:
                        83 x 40 x 10 Ft.
                        Floor Level:
                        Natural Light?:
                        No
                        Obstructions?
                        No
                        Built In Screens?
                        No
                        Built In Stage?
                        No
                        Built In A/V?
                        No
                        Amenities Available

                          FAQs about Crowne Plaza Indianapolis Downtown Union Station

                          What time is check in?

                          Check in time is 4:00p based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

                          What time is check out?

                          Check out time is 12:00p based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

                          How many rooms does Crowne Plaza Indianapolis Downtown Union Station have?

                          There are 273 sleeping rooms in the hotel.

                          Is there any meeting space at Crowne Plaza Indianapolis Downtown Union Station?

                          Yes, they have 41 meeting rooms that can support various table layouts.

                          What kind of breakfast is at Crowne Plaza Indianapolis Downtown Union Station?

                          Breakfast served daily in 123 West restaurant *A la Carte(off menu)Mon-Sun: 6am-11am*Breakfast Buffet @ $15.00++/person Mon-Fri: 6am-10am Sat: 6am-11am Sun: 6am-12Noon

                          Can I get a AAA rate at Crowne Plaza Indianapolis Downtown Union Station?

                          Sorry, this hotel does not offer AAA hotel discounts at this time.

                          Can I get a Senior or AARP rate at Crowne Plaza Indianapolis Downtown Union Station?

                          Sorry, this hotel does not offer senior hotel discounts at this time.

                          Is there a gym at Crowne Plaza Indianapolis Downtown Union Station?

                          Yes, there is a gym/fitness area available on-site at the property.

                          Is there a pool at Crowne Plaza Indianapolis Downtown Union Station?

                          Yes, there is a pool on-site at the property. Indoor PoolHours 9am-9pm.

                          Testimonials:

                          Testimonials icon
                          "We greatly appreciate your help. We had made arrangements with a hotel and then found out that it was located in a bad part of town. The trip is in three weeks and we felt doomed. I found your site and we had bids from three hotels within 1 hour. On such short notice and a larger group .. We are thrilled !! Thanks !!" T.G. - Missouri City, MO

                          Find out more Check Rates