BARCELÓ TUCANCUN BEACH

Avda. Kukulcan Km. 13 5. Lote 24, Cancun 77500 Mexico (MEX)
3.5 Star Hotel
21.1013-86.76517
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Very Good
4.0/ 5

Based on 3297 guest reviews

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  • The Avg. Group Saves 36.5%!
  • Groups & Meetings rating of 9.0/10

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Room Types

Check RatesDouble Ocean Front
Non-Smoking
Check RatesDouble Ocean Front All Inclusive
Non-Smoking
Check RatesDouble Room
Non-Smoking
Check RatesDouble Room Oceanfront
Non-Smoking
Check RatesDouble Standard All Inclusive
Non-Smoking
Check RatesFamily Room Ocean Front All Inclusive
Non-Smoking
Check RatesFamily Room Oceanfront
Non-Smoking
Check RatesSuite 2 People Sea Front All Inclusive
Non-Smoking

Summary of Verified Reviews

Summary of 735 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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74
Fair

Good club hotel. Located near shopping areas and the beach. Excellent beds and great views. Good minibar. Popular among people traveling with friends.

“GORGEOUS resort” “Full size beds”

Good Overall Ranking Top 49% in city
Great Resort Hotel Top 18% in city

Good to know

  • Reception is not nice

    “Front desk staff were not that helpful” “Front desk staff disorganized”

  • Friendly service

    “Hotel staff was very friendly and attentive” “Staff was amazingly friendly”

  • Great shopping

    “Close to the shoping malls” “Mall with supermarket across the road”

  • Poor bathroom

    “No maintenance in the showers” “Noisy toilet”

Review highlights

Location

88/100
185 reviews

Good location, close to public transport. Near downtown with great sightseeing and shopping. By the beach, with great excursions. Reasonably accessible by car.

“Resturant on site was fabulous” “Loved the photo shop” “Amazing location”

Service

75/100
392 reviews

Service is friendly and professional, especially the pool/beach service. Bad service from reception and mediocre waitstaff. Poor bar service. Poor housekeeping. Recreation staff is nice. Smooth booking process.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Breakfast

71/100
21 reviews

Tasty breakfast.

“Breakfast was the best” “Breakfast was great” “Breakfast buffet was good”

Bar

65/100
88 reviews

Bar is alright with good drinks. Poor bar service.

“Great strawberry daiquiris” “Great drinks” “Really good food and alcohol”

Food

63/100
324 reviews

Dining experience is typical, as is the seafood. Decent menu, and affordable restaurant. Bad desserts & fruits.

“Resturant on site was fabulous” “Was charged per plate” “Seafood restaurant were outstanding”

Value

60/100
110 reviews

Fairly good value for money. Internet is expensive. Affordable restaurant.

“Including fitness classes” “Inexpensive ingredients” “Inclusive buffett food”

Amenities

57/100
86 reviews

Hotel building and grounds are alright. Unpleasant entrance area.

“Outside area best” “Elevators are very small” “Lobby/restaurant was closed off”

Room

55/100
270 reviews

Old, mostly clean rooms with decent balconies but uncomfortable furniture. Large rooms, and great views, minibars, and beds. Badly-maintained rooms, with bad A/C and unclean bathrooms.

“Coffee machine or cooler don't work” “Air conditioner is not working” “Toilet didn't work”

Comfort

52/100
90 reviews

Decently comfortable, spacious rooms with great beds. Terrible A/C and noisy rooms.

“Quiet during the night” “Resort becomes quiet” “Showers are a nice size”

WiFi

37/100
65 reviews

Poor, over-priced WiFi.

“No wifi” “Wifi is a little bit expensive” “Had to pay for wifi”

Wellness

34/100
24 reviews

Bad fitness area.

“No hot tub on the premises” “No gym” “Spa at the resort was very disappointing”

Ranked top 59% by couples, with a score of 76

Good to know

  • Bad furniture

    “No chair” “No furnitures”

  • Reception is not nice

    “Front desk staff were not that helpful” “Front desk staff disorganized”

  • Poorly-maintained rooms

    “Coffee machine or cooler don't work” “Air conditioner is not working”

  • Professional service

    “Staff was excellent, but careful” “Check in and check out was hassle free”

Review highlights

Location

88/100
13 reviews

Great location.

“Resturant on site was fabulous” “Loved the photo shop” “Amazing location”

Service

75/100
24 reviews

Friendly, professional service, though reception is subpar.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Bar

67/100
4 reviews

Standard bar.

“Drinks also plentiful” “Great strawberry daiquiris” “Tons of food and drink”

Food

61/100
23 reviews

Food is all right.

“Resturant on site was fabulous” “Was charged per plate” “Seafood restaurant were outstanding”

Amenities

61/100
9 reviews

Average hotel building.

“Outside area best” “Lobby/restaurant was closed off” “No hot tub on the premises”

Value

59/100
6 reviews

Fairly good value for money.

“Great all inclusive stay.” “Including fitness classes” “Hit with a bill”

Vibe

56/100
9 reviews

OK vibe and a friendly atmosphere.

“Our holiday very enjoyable” “Elevators are very small” “Lobby/restaurant was closed off”

Room

51/100
17 reviews

Badly-maintained rooms with bad furniture.

“No AC was horrible” “Coffee machine or cooler don't work” “Air conditioner is not working”

Ranked top 57% by families, with a score of 75

Good to know

  • Great view

    “Beautiful ocean view” “View was absolutely amazing”

  • Hotel is outdated

    “Hotel aging”

  • Bad internet service

    “No wifi” “Wifi is a little bit expensive”

  • Great location

    “Resturant on site was fabulous” “Loved the photo shop”

Review highlights

Location

90/100
8 reviews

Great location.

“Resturant on site was fabulous” “Loved the photo shop” “Amazing location”

Service

77/100
15 reviews

Friendly service.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Food

61/100
15 reviews

Food is all right.

“Resturant on site was fabulous” “Was charged per plate” “Lunch was mediocre at best”

Value

58/100
5 reviews

Fairly good value for money.

“Including fitness classes” “Inexpensive ingredients” “Inclusive buffett food”

Vibe

57/100
8 reviews

Decent vibe. Hotel is outdated.

“Our holiday very enjoyable” “Lobby/restaurant was closed off” “Elevator got stuck”

Room

53/100
14 reviews

Decent rooms with great views.

“Coffee machine or cooler don't work” “AC was broken” “Ice machine on our floor was broken”

WiFi

36/100
11 reviews

Bad internet service.

“No wifi” “Wifi is a little bit expensive” “Had to pay for wifi”

Ranked top 82% by solo travelers, with a score of 69

Good to know

  • Friendly service

    “Hotel staff was very friendly and attentive” “Staff was amazingly friendly”

  • Great location

    “Resturant on site was fabulous” “Loved the photo shop”

  • Fantastic service

    “All staff was superb” “Hotel staff was very friendly and attentive”

Review highlights

Location

90/100
4 reviews

Great location.

“Resturant on site was fabulous” “Loved the photo shop” “Amazing location”

Beach

85/100
5 reviews

Beautiful beach.

“Beach was amazing” “Beautiful beach behind a mall” “Beach was beautiful very clean”

Cleanliness

76/100
5 reviews

Clean.

“Everything was clean” “Pools are clean and beautiful” “Rooms are spacious and clean”

Service

70/100
6 reviews

Friendly service.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Vibe

60/100
4 reviews

Decent vibe.

“Our holiday very enjoyable” “Lobby/restaurant was closed off” “No music at the adult pool”

Food

58/100
5 reviews

Food is all right.

“Resturant on site was fabulous” “Was charged per plate” “Seafood restaurant were outstanding”

Value

55/100
4 reviews

Fairly good value for money.

“Great all inclusive stay.” “Including fitness classes” “Inexpensive ingredients”

Room

54/100
8 reviews

Room is all right.

“Coffee machine or cooler don't work” “AC was broken” “Ice machine on our floor was broken”

Good to know

  • Recreation staff is nice

    “Great animation team”

  • Spacious rooms

    “Showers are a nice size” “Rooms are spacious and clean”

Review highlights

Beach

88/100
9 reviews

Beautiful beach.

“Beach was amazing” “Beautiful beach behind a mall” “Beach was beautiful very clean”

Location

87/100
7 reviews

Great location.

“Resturant on site was fabulous” “Loved the photo shop” “Amazing location”

Cleanliness

79/100
4 reviews

Clean.

“Everything was clean” “Pools are clean and beautiful” “Rooms are spacious and clean”

Service

77/100
7 reviews

Fantastic service. Recreation staff is nice.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Bar

69/100
4 reviews

Standard bar.

“All inclusive drinks” “Great strawberry daiquiris” “Beverages were sad”

Food

65/100
15 reviews

Food is all right.

“Resturant on site was fabulous” “Was charged per plate” “Lunch was mediocre at best”

Amenities

62/100
4 reviews

Ordinary amenities.

“Outside area best” “A lot of stairs” “Lobby bar needs to be more”

Value

61/100
4 reviews

Fairly good value for money.

“Great all inclusive stay.” “Including fitness classes” “Inexpensive ingredients”

Comfort

57/100
6 reviews

Rooms are big and moderately comfortable.

“No AC was horrible” “Quiet during the night” “Resort becomes quiet”

Room

56/100
13 reviews

Big, decent rooms.

“No AC was horrible” “Coffee machine or cooler don't work” “Toilet didn't work”

Review highlights

Location

90/100
4 reviews

Great location.

“Resturant on site was fabulous” “Loved the photo shop” “Amazing location”

Service

77/100
7 reviews

Fantastic service.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Food

64/100
5 reviews

Food is all right.

“Resturant on site was fabulous” “Was charged per plate” “Lunch was mediocre at best”

Room

57/100
4 reviews

Room is all right.

“Villas are terrific” “Coffee machine or cooler don't work” “Air conditioner is not working”

Good to know

  • Reception is not nice

    “Front desk staff were not that helpful” “Front desk staff disorganized”

  • Friendly service

    “Hotel staff was very friendly and attentive” “Staff was amazingly friendly”

  • Great shopping

    “Close to the shoping malls” “Mall with supermarket across the road”

  • Poorly-maintained rooms

    “Coffee machine or cooler don't work” “Air conditioner is not working”

Review highlights

Location

87/100
138 reviews

Good location, close to public transport. Good for shopping and excursions with easy access to the beach. Reasonably accessible by car.

“Resturant on site was fabulous” “Loved the photo shop” “Amazing location”

Service

73/100
269 reviews

Friendly service overall, but bar and restaurant service are so-so. Bad housekeeping and reception. Smooth booking process. Good pool/beach service.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Breakfast

67/100
15 reviews

Breakfast is average.

“Breakfast was the best” “Very small breakfast buffet” “Breakfast was great”

Food

60/100
232 reviews

Food is all right. Great menu, especially the seafood. Nice, affordable dining, with good snacks.

“Resturant on site was fabulous” “Was charged per plate” “Seafood restaurant were outstanding”

Room

58/100
193 reviews

Rooms are okay but needing better maintenance, with subpar bathrooms. Spacious, clean rooms with decent furniture and comfortable beds. Old rooms with bad furniture and A/C, but wonderful views.

“Coffee machine or cooler don't work” “Ice machine on our floor was broken” “Espresso machine was broken”

Comfort

51/100
67 reviews

Decently comfortable, spacious rooms with great beds. Terrible A/C and noisy rooms.

“Quiet during the night” “Resort becomes quiet” “Showers are a nice size”

Amenities

46/100
51 reviews

Poor buildings and an uninspiring entrance area.

“Elevators are very small” “Lobby/restaurant was closed off” “No hot tub on the premises”

WiFi

42/100
39 reviews

Poor, over-priced WiFi.

“No wifi” “Wifi is a little bit expensive” “Had to pay for wifi”

Wellness

31/100
15 reviews

Poor wellness & sports facilities.

“No hot tub on the premises” “No gym” “Spa at the resort was very disappointing”

Ranked top 90% by couples, with a score of 65

Good to know

  • Great location

    “Resturant on site was fabulous” “Loved the photo shop”

  • Friendly service

    “Hotel staff was very friendly and attentive” “Staff was amazingly friendly”

  • Friendly atmosphere

    “Our holiday very enjoyable” “Wonderful evening entertainment”

  • Fantastic service

    “All staff was superb” “Hotel staff was very friendly and attentive”

Review highlights

Beach

92/100
7 reviews

Beautiful beach.

“Beach was amazing” “Beautiful beach behind a mall” “Beach was beautiful very clean”

Location

87/100
7 reviews

Great location.

“Resturant on site was fabulous” “Loved the photo shop” “Amazing location”

Pool

75/100
5 reviews

Great pool.

“Loved the pool areas” “Beach and pools were amazing” “Beautiful view and pool area”

Service

70/100
8 reviews

Friendly service.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Value

61/100
4 reviews

Fairly good value for money.

“Great all inclusive stay.” “Including fitness classes” “Inexpensive ingredients”

Food

59/100
12 reviews

Food is all right.

“Resturant on site was fabulous” “Was charged per plate” “Seafood restaurant were outstanding”

Vibe

56/100
7 reviews

OK vibe and a friendly atmosphere.

“Our holiday very enjoyable” “Elevators are very small” “Lobby/restaurant was closed off”

Room

50/100
9 reviews

Room is not nice.

“Coffee machine or cooler don't work” “AC was broken” “Ice machine on our floor was broken”

Ranked top 77% by families, with a score of 76

Good to know

  • Fantastic service

    “All staff was superb” “Hotel staff was very friendly and attentive”

Review highlights

Service

71/100
5 reviews

Fantastic service.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Food

60/100
5 reviews

Food is all right.

“Resturant on site was fabulous” “Was charged per plate” “Seafood restaurant were outstanding”

Room

56/100
4 reviews

Room is all right.

“No AC was horrible” “Coffee machine or cooler don't work” “Toilet didn't work”

Good to know

  • Professional service

    “Staff was excellent, but careful” “Check in and check out was hassle free”

  • Friendly service

    “Hotel staff was very friendly and attentive” “Staff was amazingly friendly”

  • Old rooms

  • Clean hotel facilities

    “Everything was clean” “Hotel: clean”

Review highlights

Location

91/100
28 reviews

Great location.

“Resturant on site was fabulous” “Loved the photo shop” “Amazing location”

Service

77/100
101 reviews

Professional and friendly service and restaurant service. Bad housekeeping and reception.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Food

66/100
63 reviews

Decent food and menu.

“Resturant on site was fabulous” “Was charged per plate” “Lunch was mediocre at best”

Vibe

58/100
27 reviews

Decent vibe. Hotel is outdated.

“Our holiday very enjoyable” “Atmosphere and music was not exciting” “Lobby/restaurant was closed off”

Bar

57/100
18 reviews

Standard bar.

“All inclusive drinks” “Great strawberry daiquiris” “Another bar that was open”

Value

53/100
22 reviews

Fairly good value for money. Internet is expensive.

“Including fitness classes” “Inexpensive ingredients” “Inclusive buffet food”

Comfort

51/100
14 reviews

Rooms are big and moderately comfortable. Terrible A/C and noisy rooms.

“Resort becomes quiet” “Showers are a nice size” “No AC”

Room

44/100
49 reviews

Large but run-down rooms with inadequate bathrooms. Fairly clean rooms, but old with inadequate A/C and furniture.

“Coffee machine or cooler don't work” “AC was broken” “Ice machine on our floor was broken”

WiFi

33/100
20 reviews

Poor, over-priced WiFi.

“No wifi” “Wifi is a little bit expensive” “Had to pay for wifi”

Ranked top 53% by couples, with a score of 78

Good to know

  • Friendly service

    “Hotel staff was very friendly and attentive” “Staff was amazingly friendly”

  • Professional service

    “Staff was excellent, but careful” “Check in and check out was hassle free”

  • Room is not nice

    “Coffee machine or cooler don't work” “AC was broken”

  • Fantastic service

    “All staff was superb” “Hotel staff was very friendly and attentive”

Review highlights

Location

90/100
6 reviews

Great location.

“Resturant on site was fabulous” “Loved the photo shop” “Amazing location”

Service

79/100
14 reviews

Service is professional and friendly.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Food

64/100
10 reviews

Food is all right.

“Resturant on site was fabulous” “Was charged per plate” “Seafood restaurant were outstanding”

Amenities

63/100
7 reviews

Average hotel building.

“Outside area best” “In the middle of the Hotel Zone” “Lobby/restaurant was closed off”

Room

54/100
6 reviews

Room is all right.

“No AC was horrible” “Coffee machine or cooler don't work” “Air conditioner is not working”

Ranked top 75% by families, with a score of 72

Good to know

  • Hotel is outdated

    “Hotel aging”

  • Bad internet service

    “No wifi” “Wifi is a little bit expensive”

  • Great location

    “Resturant on site was fabulous” “Loved the photo shop”

  • Fantastic service

    “All staff was superb” “Hotel staff was very friendly and attentive”

Review highlights

Location

90/100
3 reviews

Great location.

“Resturant on site was fabulous” “Loved the photo shop” “Amazing location”

Service

79/100
6 reviews

Fantastic service.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Value

60/100
4 reviews

Fairly good value for money.

“Great all inclusive stay.” “Including fitness classes” “Hit with a bill”

Food

59/100
5 reviews

Food is all right.

“Resturant on site was fabulous” “Was charged per plate” “Lunch was mediocre at best”

Vibe

59/100
4 reviews

Decent vibe. Hotel is outdated.

“Our holiday very enjoyable” “Went above and beyond to make us feel” “Lobby/restaurant was closed off”

Room

49/100
5 reviews

Room is not nice.

“Coffee machine or cooler don't work” “AC was broken” “Ice machine on our floor was broken”

WiFi

38/100
8 reviews

Bad internet service.

“No wifi” “Wifi is a little bit expensive” “Had to pay for wifi”

Review highlights

Location

90/100
5 reviews

Great location.

“Resturant on site was fabulous” “Loved the photo shop” “Amazing location”

Service

78/100
6 reviews

Fantastic service.

“All staff was superb” “Hotel staff was very friendly and attentive” “Wait staff were amazing and welcoming”

Room

58/100
6 reviews

Room is all right.

“Coffee machine or cooler don't work” “Toilet didn't work” “AC was broken”

Review Semantics by TrustYou

Customer Reviews of Barceló Tucancun Beach

4.0 out of 5.Based on 3297 guest reviews, Very Good

Details / Other Expenses

Policies / Expenses
Total Taxes:19.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
Previously known as:
Barcelo Tucancun

Group vs. Individual Rates at Barceló Tucancun Beach

Rate fluctuations of Barceló Tucancun Beach

The chart above shows trends of prices for both our group rates and the best individual traveler prices our rate checker could find at the time the group offer was placed. The best group/meeting rate displayed is 52.6% in the month of December 2015 and the highest average individual rate is $337 in the month of December 2015. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Barceló Tucancun Beach in a month when rates are lower.

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