UNLV, McCarran Internation Airport, Thomas Mack Center, Hard Rock Hotel and Casino, Las Vegas Strip, Grand Canyon Tours, Cesars Palace, Las Vegas Monorail, Freemont Street, Fashion Show Mall
, MGM, Planet Hollywood, Clark County Indoor Soccer Centera and Cox Pavilion.
Verified Reviews of Four Points by Sheraton Las Vegas East Flamingo Below are the verified reviews from guests that we have booked recently:
"Great for Groups!"
Overall Score5.0/ 5
The best hotel and great rate! Hospitality, kindness, clean and comfortable!
16-May-2015 Verified Review, stayed from Fri May 15 to Sat May 16 2015 at a $69.00 group rate.
Response from Management on 19-May-2015:
"Not Good for Group Business Reservations"
Overall Score2.0/ 5
Unfortunately, I can't describe the problems we had in ten words or less. For nearly a week after we confirmed our group reservation and block of rooms and signed the contract, our conference participants were repeatedly told there was no such group reservation. I had to play intermediary between guests and the hotel to get reservations booked. Some guests were also told that there was no availability for our group when we still had rooms available in our block of rooms. The hotel also had the wrong dates confirmed for our reservation, which caused even more confusion and frustration with our guests. We had a meeting space reserved and catering booked. The catering was almost 45 minutes late the first morning of our conference. The sandwich bag lunch we ordered a certain number of each ham, turkey and vegetarian sandwiches. Not only was the number of sandwiches totally incorrect, vegetarian sandwiches were in bags labeled ham, turkey sandwiches were in bags labeled ham, etc. It took another hour to sort out the mess and by that time some of our guests had just decided to order pizza from a local restaurant. Finally, contrary to the contract we had with the hotel, the hotel charged each of our guests for the hotel room instead of charging it to our corporate card. Furthermore, our guests didn't even get the contracted group rate but were instead charged the regular daily rate.
30-Apr-2015 Verified Review, stayed from Fri Apr 24 to Mon Apr 27 2015 at a $74.00 group rate.
Response from Management on 12-May-2015:
"Agreement Not Honored Due to New Management"
Overall Score3.0/ 5
We stayed at the Baymont Inn and Suites Las Vegas with our entire softball team. Being the coach, I called weeks before we arrived to verify that everything was still good and ready to go. I was told that they were under new management and that my contract and agreement would still be honored, including a free room for booking multiple rooms. I was happy to hear this and they were very nice and helpful over the phone. When we arrived to check-in, our room was not ready because the carpets were wet. When I finally got to check-in, I informed them that in our agreement for every ten rooms booked (we booked 11) we would get a free room. I told him we would like to use the free room for the coaches of the team. The manager told us they were under new management and can't honor what was agreed upon, they would only honor the room rate. I told the manager I had called and talked to the hotel about honoring all things. The manager was rude and said he was the only one with that power and he didn't talk to me when I called. The new management should be doing everything possible to get great feedback! The rooms were nice, the pool was clean, the breakfast was lacking, the neighborhood behind the hotel was not ideal, but the hotel was secure with an underground key entry garage and key entry elevators. Overall, this hotel is nice, but the management ruined it for me. I am not sure if we will ever book our team here again because I am afraid that they will not honor anything we agree to. It's sad because our team plays in Vegas at least three times per year and we could have easily made this our go to hotel.
17-Jun-2014 Verified Review, stayed from Fri Jun 13 to Sun Jun 15 2014 at a $40.00 group rate (35% discount).
Response from Management on 12-Sep-2014:
"Could've Been Worse, But Never Again"
Overall Score2.0/ 5
I booked a large block of rooms for my wedding party and out-of-town family. While the actual rooms were okay, the service was subpar at best. The hotel was in the middle of a management changeover and a renovation, so the price should have been way less. The pool wasn't open, all the vending machines were broken and the shuttle was running so rarely it was useless. Many of my guests weren't able to even book a room. They called the hotel and were told there was no such room block! It was just one annoyance after another and I absolutely would not recommend this hotel.
12-May-2014 Verified Review, stayed from Fri May 09 to Sun May 11 2014 at a $56.00 group rate (10% discount).
Response from Management on 12-Sep-2014:
Customer Reviews of Four Points by Sheraton Las Vegas East Flamingo
Four Points By Sheraton Las Vegas offers the best value in Las Vegas, with affordable rooms in an amazing central location. But don’t be fooled, because we’re not your typical non-Gaming hotel, Our lovely lobby and modern appointments will leave you feeling like you've hit the jackpot. Featuring exceptional quality at an unbeatable price!Close to the Action without the distraction. You’ll be delighted with a comfortable, luxurious, yet affordable place to stay during your next trip to Sin City. Want a great quality hotel room for an exceptional rate? Located just 1.5 miles from Las Vegas McCarran Airport and mere minutes from both the Strip, Convention Center and UNLV’s Thomas and Mack our terrific location will put you at the heart of the action. With so many interesting, exciting and adventurous fun things to to in the immediate area, there’s no reason to stay and play anywhere else.Additional features that will be of interest to your guests are:Free Airport, Strip and Convention Center ShuttleComplimentary high-speed internet access included,Free safe gated underground parking,Experienced and dedicated staff, Each room is elegantly appointed with complimentary wi-fi w/dataports & voicemail, iron and ironing board, hairdryer and a work desk, Heated pool and Spa open year round, The Beautiful Baymont is located conveniently near wonderful dining options including but not limited to Morton’s Steakhouse, P.F. Chang’s Gordon Bierch Brewery, Nobu, and the Hard Rock Cafe.Complimentary Continental breakfast buffet, Complimentary Business center open around the clock,24 hour Fitness center andComplimentary Safe underground parking Check-in time: 3 PM and Check-out: 11 AM.Local calls, calling card calls, 800# calls and long distance access.Each room comes with a 32” flat screen remote color television with expanded cable package. Meeting space (over 1,000 square feet).Interior corridor, with card key entrances.Non-smoking facility.
Make a green choice, recycling in all rooms
Details / Other Expenses
|Check In:||03:00 pm|
|Check Out:||12:00 pm|
|Year of Last Renovation:||2015|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||129|
|Room Windows:||Windows Do Open|
|Meeting Rooms:||3 View Spaces|
|Meeting Space:||1000 sq. feet|
|Banquet Space:||Holds 45 people|
|Dist. to Food/Bars:||0.3 Mi|
|Dist. to 24hr Restaurant:||0.3 Mi|
|Dist. to Nearest Gym:||On-site|
|Lounge/Bar Hours:||4:30 PM to 10:00 PM|
Heated outdoor pool and spa.
Policies / Expenses
Individual cancellation is 48 hours prior to arrival.
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|Parking Fee:|| 0.00 Per Night|
|Cleaning Fee:|| 0.00 Per Night|
|Porterage Fee:|| 5.00 Per Person (round trip)|
|Gym Fee:|| 0.00 Per Day|
|Additional Person Fee:|| 0.00 Per Person|
|Rooms Wireless Internet Fee:|| 0.00 Per Day|
|Rooms Wired Internet Fee:|| 0.00 Per Day|
|Meeting Wireless Internet Fee:|| 0.00 Per Day|
|Meeting Wired Internet Fee:|| 0.00 Per Day|
|Food and Beverage Service Charge:||18.00%|
|Audio Visual Service Charge:||18.00%|
|Banquet Labor Fees:||16.00 Per Hour|
|Banquet Bartender Fees:||15.00 Per Hour|
|Chef Attendant Fees:||15.00 Per Night|
|Avg. Continental Breakfast Cost:|| 7.95 Per Person (++)|
|Avg. Plated Breakfast Cost:||10.95 Per Person (++)|
|Avg. Buffet Breakfast Cost:|| 8.95 Per Person|
|Avg. Plated Lunch Cost:||10.95 Per Person|
|Avg. Buffet Lunch Cost:||12.95 Per Person|
|Avg. Boxed Lunch Cost:||11.95 Per Person|
|Avg. Plated Dinner Cost:||15.95 Per Person|
|Avg. Buffet Dinner Cost:||12.95 Per Person|
|Morning Break Cost:|| 5.00 Per Person|
|Afternoon Break Cost:|| 5.00 Per Person|
|Banquet Soda:|| 2.00 Per Item|
|Banquet Bottled Water:|| 3.00 Per Item|
Amenities / Features Pet Friendly? Sorry, pets are not allowed.
Airport & Shuttle Information
McCarran International Airport is located 5 minutes from the hotel. Taxi is under $10.00.
Local Shuttle Info: Complimentary Shuttle service is available to Las Vegas Strip, Airport and Convention Center. 6AM to 10PM daily.
Airport Shuttle? Yes!
There is an airport shuttle.
Onsite Restaurant JP's Bar & Grill
About Four Points
- Over 150 hotels in 30 countries
- Free bottled water, coffee, and internet access
- Great local beer with Beer Brews
- Comfortable beds
- Smoke-free property
- Lounge offers specialty cocktails
- Fitness facilities
- Cooked-to-order breakfast available for a fee
- Handicap accessible rooms & other specific accessibility needs available
The Four Points highlights above are subject to change without notice.
Holiday Inn Las Vegas