THE HOTEL PARADOX

611 Ocean St., Santa Cruz, CA 95060 United States (USA)
View Map Reservations: 1-800-230-4134
3.5 Star Downtown Hotel in Santa Cruz County
36.97718-122.02041
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Very Good
4.0/ 5

Based on 333 guest reviews

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  • Our hotel comes with an outdoor pool
  • Free breakfast available
  • Avg. Group Discount of 5.1%!
  • Fitness center on property
  • 170 sleeping rooms in hotel
  • Check out: 11:00 PM
  • Group booking rating of 10.0/10
  • 6 meeting rooms in property

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Room Types

Check Rates1 Bdr Suite 1 King Bd Sep Lvg Area with Hd Ldc TV 37 High Speed Internet Tub or Shower 500 Sq Ft AAR
Non-Smoking
Check Rates1 Bdr Suite 1 King Bd Sep Lvg Area with Hd Ldc TV 37 High Speed Internet Tub or Shower 500 Sq Ft Bea
Non-Smoking
Check Rates1 Bdr Suite 1 King Bd Sep Lvg Area with Hd Ldc TV 37 High Speed Internet Tub or Shower 500 Sq Ft No
Non-Smoking
Check Rates1 Bdr Suite 1 King Bd Sep Lvg Area with Hd Ldc TV 37 High Speed Internet Tub or Shower 500 Sq Ft Par
Non-Smoking
Check Rates1 Bdr Suite 1 King Bd Sep Lvg Area with Hd Ldc TV 37 High Speed Internet Tub or Shower 500 Sq Ft Ucs
Non-Smoking
Check Rates1 Bdr Suite 1 King Bd Sep Lvg Area with Hd Ldc TV 37 High Speed Internet Tub or Shower 500 Sq FtNon-
Non-Smoking
Check Rates1 King Bed Tub or Shower 221 Sq Ft High Speed Internet 37 Hd LCD TV No Resort Fee
Non-Smoking
Check Rates1 King Bed Tub or Shower 221 Sq Ft High Speed Internet 37 Hd LCD TVNon-Refundable
Non-Smoking
Check RatesDeluxe 1 King Tub or Shower 312 Sq Ft Hi Floor High Speed Internet 37 Hd LCD TV Beach Boardwalk Expe
Non-Smoking
Check RatesDeluxe 1 King Tub or Shower 312 Sq Ft Hi Floor High Speed Internet 37 Hd LCD TV No Resort Fee
Non-Smoking
Check RatesDeluxe 1 King Tub or Shower 312 Sq Ft Hi Floor High Speed Internet 37 Hd LCD TV Paradox Bed Breakfas
Non-Smoking
Check RatesDeluxe 1 King Tub or Shower 312 Sq Ft Hi Floor High Speed Internet 37 Hd LCD TV Ucsc Experience
Non-Smoking
Check RatesDeluxe 1 King Tub or Shower 312 Sq Ft Hi Floor High Speed Internet 37 Hd LCD TVNon-Refundable
Non-Smoking
Check RatesDeluxe 2 Queen Beds Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV Beach Boardwalk Experie
Non-Smoking
Check RatesDeluxe 2 Queen Beds Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV No Resort Fee
Non-Smoking
Check RatesDeluxe 2 Queen Beds Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV Paradox Bed Breakfast
Non-Smoking
Check RatesDeluxe 2 Queen Beds Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV Ucsc Experience
Non-Smoking
Check RatesDeluxe 2 Queen Beds Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TVNon-Refundable
Non-Smoking
Check RatesParadox Mini King
Non-Smoking
Check RatesStandard Room 1 King Bed
Non-Smoking
Check RatesStandard Room 2 Queen Beds
Non-Smoking
Check RatesStandard Room, 1 King or 2 Double Beds
Non-Smoking
Check RatesSuite 1 King Bed (Paradox)
Non-Smoking
Check RatesSup 1 King Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV Beach Boardwalk Experience
Non-Smoking
Check RatesSup 1 King Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV No Resort Fee
Non-Smoking
Check RatesSup 1 King Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV Paradox Bed Breakfast
Non-Smoking
Check RatesSup 1 King Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV Ucsc Experience
Non-Smoking
Check RatesSup 1 King Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TVNon-Refundable
Non-Smoking
Check RatesSuperior Room 1 King Bed
Non-Smoking
Check RatesSuperior Room 2 Queen Beds
Non-Smoking
Check RatesWheelchair Accessible Queen Bed Tub or Shower High Speed Internet 37 Hd LCD TV Beach Boardwalk Exper
Non-Smoking
Check RatesWheelchair Accessible Queen Bed Tub or Shower High Speed Internet 37 Hd LCD TV No Resort Fee
Non-Smoking
Check RatesWheelchair Accessible Queen Bed Tub or Shower High Speed Internet 37 Hd LCD TV Paradox Bed Breakfast
Non-Smoking
Check RatesWheelchair Accessible Queen Bed Tub or Shower High Speed Internet 37 Hd LCD TV Ucsc Experience
Non-Smoking
Check RatesWheelchair Accessible Queen Bed Tub or Shower High Speed Internet 37 Hd LCD TVNon-Refundable
Non-Smoking

Local Attractions

Hotel Paradox is located in vibrant Downtown Santa Cruz, California. Guests at Hotel Paradox will experience ease of access to all the best Santa Cruz has to offer. We are just a few blocks from downtown restaurants and shopping as well as the world famous Santa Cruz Beach Boardwalk. Also nearby are numerous world class beaches, wineries and hiking/ biking trails, all creating amazing team building opportunities.

Verified Reviews of The Hotel Paradox

Below are the verified reviews from guests that we have booked recently:
"Beautiful, Rustic Chic Charm. "
Overall Score4.0/ 5
The hotel is phenomenal. I loved the rustic class of the hotel and rooms. The pool area and spa is magical. The only complaint would be that some of the restaurant staff seemed snotty, mostly the men.
(Individual traveler, booked 1 room), from US flag
04-Aug-2014 Verified Review, stayed from Sun Aug 03 to Mon Aug 04 2014 at a $269.10 average nightly rate.

Summary of Verified Reviews

Summary of 1,548 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more
83
Very Good

Very good boutique hotel. Easily accessible by car and close to the city center. New rooms. Clean hotel facilities. Friendly atmosphere. Popular among families.

“Upscale boutique style hotel” “Desk in the lobby is amazing”

Great Overall Ranking Top 15% in city
Excellent Boutique Hotel Top 1% in city
Best Hotel Buildings In City
Cleanest In City

Good to know

  • Beautiful architecture

    “Interesting and serene decor” “Loved the decor and coffee machine”

  • Stylish Hotel

    “Elegant venue” “Stylish furnishings”

  • Modern Hotel

    “Furnishing very modern” “Like the most modern place around”

  • Nice building

    “Top-notch renovation” “Desk in the lobby is amazing”

Review highlights

Wellness

97/100
56 reviews

Great fitness area with clean wellness facilities.

“Gym is clean and large” “Decent workout room” “Hot tub and poolside bar service is nice”

Pool

91/100
294 reviews

Clean pool area.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Cleanliness

91/100
252 reviews

Clean hotel facilities. Pool surroundings and rooms are immaculate. Clean wellness & sports facilities.

“Design is impeccable” “Super clean and well-appointed rooms” “Hotel is modern and clean”

Vibe

89/100
318 reviews

Awesome vibe. Modern Hotel. Stylish Hotel. Friendly atmosphere. Pleasant entrance area. Hotel is relatively luxurious. Nice boutique hotel.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Amenities

88/100
229 reviews

New facilities with a great entrance area. Beautiful architecture.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Food

82/100
256 reviews

Great food, especially the beef. Dining experience and menu relatively good especially the fruits & desserts. Restaurant is too expensive and snacks aren't good.

“Restaurant food is fabulous” “Lunch at the restaurant and it was excellent” “Desserts were yummy”

Bar

79/100
98 reviews

Bar is awesome. Good bar service. Standard alcoholic drinks.

“Delicious Happy Hour” “Delicious cocktails” “Lovely and amazing drink service”

Service

78/100
517 reviews

Friendly and acceptably professional service, with decent reception but bad management. Great service at restaurant and pool, and excellent bar tenders. Room service is average. Booking process is sufficient.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Location

76/100
241 reviews

Great location. Accessible by car, but parking is awful and costly. Near the city centre with nearby dining and shopping, and okay sightseeing. Relatively close to the beach.

“Close to Fishermans wharf” “Within walking distance to shopping” “Shuttle service is great”

Beach

71/100
45 reviews

Beautiful beach.

“Plenty of parking on boardwalk” “Beaches Family Friendly” “Close enough to the beach”

Room

64/100
607 reviews

Average, modern rooms with typical furnishings but lovely beds. Small, clean rooms with decent bathrooms. Badly-kept rooms with crummy A/C, minibars and kitchenettes. Views are decent, and so are the TV's.

“Excellent shower” “AC was so loud” “Walls are paper thin”

Breakfast

61/100
59 reviews

Decent and moderately priced breakfast.

“No courtesy breakfast” “No complimentary breakfast” “Tasty breakfast”

WiFi

59/100
34 reviews

WiFi is good value.

“Free Wi-fi” “Good wifi” “Free wifi”

Comfort

50/100
292 reviews

Relatively comfortable, with good beds. Cramped, noisy rooms with poor A/C.

“AC was so loud” “Walls are paper thin” “Spacious rooms”

Value

48/100
212 reviews

Poor value for money. Expensive restaurant. Acceptable breakfast prices. Free internet.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 12% by couples, with a score of 84

Good to know

  • Noisy

    “Lobby and restaurant are extremely noisy” “Noisy lift”

  • Poor access to parking

    “No parking” “Had to pay for parking”

  • Bar is awesome

    “Delicious Happy Hour” “Delicious cocktails”

  • Expensive parking

    “Had to pay for parking” “Paying for parking”

Review highlights

Wellness

97/100
6 reviews

Great wellness & sports facilities.

“Gym is clean and large” “Decent workout room” “Hot tub and poolside bar service is nice”

Cleanliness

93/100
37 reviews

Clean hotel facilities. Clean rooms.

“Design is impeccable” “Super clean and well-appointed rooms” “Hotel is modern and clean”

Pool

93/100
39 reviews

Great pool.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Vibe

91/100
66 reviews

Awesome vibe. Modern Hotel. Stylish Hotel. Friendly atmosphere. Pleasant entrance area.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Amenities

87/100
45 reviews

New facilities with a great entrance area. Beautiful architecture.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Service

82/100
90 reviews

Friendly, more-or-less professional service, and so-so reception.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Bar

79/100
21 reviews

Bar is awesome.

“Delicious Happy Hour” “Delicious cocktails” “Lovely and amazing drink service”

Location

75/100
42 reviews

Near city centre in a great location. Accessible by car, but parking is awful and costly.

“Close to Fishermans wharf” “Within walking distance to shopping” “Shuttle service is great”

Room

61/100
117 reviews

Small, shabby room but furniture is adequate. Beds are great, bathrooms are so-so, and rooms are clean and new.

“AC was so loud” “Walls are paper thin” “Shower clogged up”

Breakfast

59/100
10 reviews

Breakfast is average.

“No courtesy breakfast” “No complimentary breakfast” “No complimentary breakfast offered”

WiFi

56/100
11 reviews

Regular internet service.

“Giant log in” “Free wireless” “Free wi fi”

Comfort

52/100
64 reviews

Small, noisy rooms but comfortable beds.

“AC was so loud” “Walls are paper thin” “Tiny rooms”

Value

47/100
44 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 5% by families, with a score of 84

Good to know

  • Good pool/beach service

    “Pool staff is attentive” “Great poolside service”

  • Beautiful beach

    “Plenty of parking on boardwalk” “Beaches Family Friendly”

  • Good restaurant service

    “Waitress was very cheerful and helpful” “Restaurant service was prompt”

  • Great pool

    “Pool area was stunning and relaxing” “Pool and hot tub were awesome”

Review highlights

Wellness

96/100
12 reviews

Great wellness & sports facilities.

“Gym is clean and large” “Decent workout room” “Hot tub and poolside bar service is nice”

Pool

91/100
69 reviews

Clean pool area.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Amenities

90/100
41 reviews

New facilities with a great entrance area. Beautiful architecture.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Vibe

88/100
60 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish Hotel. Pleasant entrance area.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Location

75/100
36 reviews

Great location. Accessible by car, but parking is awful and costly. Relatively close to the beach. Near city centre.

“Close to Fishermans wharf” “Within walking distance to shopping” “Shuttle service is great”

Service

72/100
95 reviews

Pool, beach and restaurant service is efficient and friendly. Average reception and service professionalism is typical.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Beach

69/100
7 reviews

Reasonable beach.

“Plenty of parking on boardwalk” “Beaches Family Friendly” “Very close to the beach and stores”

Room

67/100
109 reviews

Small, shabby room but furniture is adequate. Beds are great, bathrooms are so-so, and rooms are clean and new.

“AC was so loud” “Walls are paper thin” “Broken toilet”

WiFi

59/100
4 reviews

Regular internet service.

“Free wi fi” “Free Wi-fi” “Fast wifi”

Breakfast

58/100
13 reviews

Breakfast is average.

“No courtesy breakfast” “No complimentary breakfast” “No complimentary breakfast offered”

Comfort

51/100
45 reviews

Small, noisy rooms but comfortable beds.

“AC was so loud” “Walls are paper thin” “Tiny tiny rooms”

Value

45/100
32 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 1% by business travelers, with a score of 83

Good to know

  • Clean hotel facilities

    “Gym is clean and large” “Design is impeccable”

  • Clean rooms

    “Super clean and well-appointed rooms” “Beds were clean and soft”

  • Clean

    “Design is impeccable” “Super clean and well-appointed rooms”

  • Modern Hotel

    “Furnishing very modern” “Like the most modern place around”

Review highlights

Vibe

89/100
6 reviews

Awesome vibe. Modern Hotel.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Food

81/100
12 reviews

Delicious food.

“Restaurant food is fabulous” “Lunch at the restaurant and it was excellent” “Desserts were yummy”

Service

78/100
12 reviews

Friendly service.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Location

71/100
9 reviews

Great location.

“Close to Fishermans wharf” “Within walking distance to shopping” “Shuttle service is great”

Room

67/100
23 reviews

Clean, reasonable rooms.

“AC was so loud” “Walls are paper thin” “Shower clogged up”

Comfort

51/100
11 reviews

Comfortable.

“AC was so loud” “Walls are paper thin” “Rooms are cramped and overpriced”

Value

44/100
6 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 3% by solo travelers, with a score of 83

Good to know

  • Poorly-maintained rooms

    “Fridge didn't work” “Heater wouldn't work”

  • Great location

    “Close to Fishermans wharf” “Within walking distance to shopping”

  • Comfortable beds

    “Wonderful night sleep” “Great linens”

  • Nice building

    “Top-notch renovation” “Desk in the lobby is amazing”

Review highlights

Vibe

87/100
11 reviews

Awesome vibe.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Amenities

85/100
7 reviews

Nice building.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Food

84/100
10 reviews

Delicious food.

“Restaurant food is fabulous” “Lunch at the restaurant and it was excellent” “Desserts were yummy”

Service

82/100
17 reviews

Friendly service.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Location

76/100
11 reviews

Great location.

“Close to Fishermans wharf” “Within walking distance to shopping” “Shuttle service is great”

Room

54/100
23 reviews

Great beds in okay rooms. Poorly-maintained rooms.

“AC was so loud” “Walls are paper thin” “Dirty bath tub”

Value

49/100
6 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Comfort

49/100
7 reviews

The beds are great, but otherwise not very comfortable.

“AC was so loud” “Walls are paper thin” “Miniscule little room”

Good to know

  • Modern Hotel

    “Furnishing very modern” “Like the most modern place around”

  • Nice building

    “Top-notch renovation” “Desk in the lobby is amazing”

  • Friendly service

    “Wait staff was extremely attentive and personable” “Staff is friendly and attentive”

Review highlights

Cleanliness

93/100
5 reviews

Clean.

“Design is impeccable” “Super clean and well-appointed rooms” “Hotel is modern and clean”

Pool

91/100
7 reviews

Great pool.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Vibe

91/100
11 reviews

Awesome vibe. Modern Hotel.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Amenities

89/100
5 reviews

Nice building.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Location

73/100
5 reviews

Great location.

“Close to Fishermans wharf” “Within walking distance to shopping” “Shuttle service is great”

Service

72/100
8 reviews

Friendly service.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Room

62/100
13 reviews

Room is all right.

“Excellent shower” “AC was so loud” “Walls are paper thin”

Breakfast

59/100
5 reviews

Breakfast is average.

“No courtesy breakfast” “No complimentary breakfast” “Tasty breakfast”

Value

49/100
4 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Comfort

44/100
5 reviews

Uncomfortable.

“AC was so loud” “Walls are paper thin” “Miniscule little room”

Good to know

  • Beautiful architecture

    “Interesting and serene decor” “Loved the decor and coffee machine”

  • Stylish Hotel

    “Elegant venue” “Stylish furnishings”

  • Modern Hotel

    “Furnishing very modern” “Like the most modern place around”

  • Nice building

    “Top-notch renovation” “Desk in the lobby is amazing”

Review highlights

Wellness

97/100
54 reviews

Great fitness area with clean wellness facilities.

“Gym is clean and large” “Decent workout room” “Hot tub and poolside bar service is nice”

Pool

91/100
280 reviews

Clean pool area.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Vibe

89/100
297 reviews

Awesome vibe. Stylish Hotel. Modern Hotel. Friendly atmosphere. Pleasant entrance area. Hotel is relatively luxurious.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Amenities

87/100
220 reviews

New facilities with a great entrance area. Beautiful architecture.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Service

78/100
496 reviews

Friendly and acceptably professional service, with decent reception but bad management. Great service at restaurant and pool, and excellent bar tenders. Room service is average. Booking process is sufficient.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Location

77/100
231 reviews

Great location. Accessible by car, but parking is awful and costly. Near the city centre with nearby dining and shopping, and okay sightseeing. Relatively close to the beach.

“Close to Fishermans wharf” “Within walking distance to shopping” “Shuttle service is great”

Beach

70/100
44 reviews

Beautiful beach.

“Plenty of parking on boardwalk” “Beaches Family Friendly” “Close enough to the beach”

Room

64/100
580 reviews

Rooms are decent but poorly-maintained, with bad minibars. Clean, modern rooms with comfortable beds and adequate TV's. Furniture and bathrooms are alright. Tiny rooms with no view. Kitchenettes and A/C are inadequate.

“AC was so loud” “Walls are paper thin” “Shower clogged up”

Breakfast

62/100
54 reviews

Decent and moderately priced breakfast.

“No courtesy breakfast” “No complimentary breakfast” “Breakfast and it was delicious”

WiFi

58/100
33 reviews

WiFi is good value.

“Free Wi-fi” “Wifi available” “Free wifi”

Comfort

51/100
281 reviews

Relatively comfortable, with good beds. Cramped, noisy rooms with poor A/C.

“AC was so loud” “Walls are paper thin” “Miniscule little room”

Value

47/100
204 reviews

Poor value for money. Expensive restaurant. Acceptable breakfast prices. Free internet.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 14% by couples, with a score of 84

Good to know

  • Expensive parking

    “Had to pay for parking” “Paying for parking”

  • Poor access to parking

    “No parking” “Had to pay for parking”

  • Noisy

    “Lobby and restaurant are extremely noisy” “Noisy lift”

  • New facilities

    “Like the most modern place around” “Modern decor”

Review highlights

Wellness

97/100
5 reviews

Great wellness & sports facilities.

“Gym is clean and large” “Decent workout room” “Hot tub and poolside bar service is nice”

Cleanliness

93/100
35 reviews

Clean hotel facilities. Clean rooms.

“Design is impeccable” “Super clean and well-appointed rooms” “Hotel is modern and clean”

Pool

93/100
38 reviews

Great pool.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Vibe

92/100
61 reviews

Awesome vibe. Modern Hotel. Stylish Hotel. Friendly atmosphere. Pleasant entrance area.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Amenities

87/100
44 reviews

New facilities with a great entrance area. Beautiful architecture.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Service

81/100
89 reviews

Friendly, more-or-less professional service, and so-so reception.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Bar

79/100
21 reviews

Bar is awesome.

“Delicious Happy Hour” “Delicious cocktails” “Lovely and amazing drink service”

Location

75/100
41 reviews

Near city centre in a great location. Accessible by car, but parking is awful and costly.

“Close to Fishermans wharf” “Within walking distance to shopping” “Shuttle service is great”

Room

62/100
114 reviews

Small, shabby room but furniture is adequate. Beds are great, bathrooms are so-so, and rooms are clean and new.

“AC was so loud” “Walls are paper thin” “Shower clogged up”

Breakfast

58/100
9 reviews

Breakfast is average.

“No courtesy breakfast” “No complimentary breakfast” “No complimentary breakfast offered”

WiFi

56/100
11 reviews

Regular internet service.

“Free Wi-fi” “Good wifi” “Free wifi”

Comfort

52/100
64 reviews

Small, noisy rooms but comfortable beds.

“AC was so loud” “Walls are paper thin” “Pillows sucked”

Value

46/100
40 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 5% by families, with a score of 83

Good to know

  • Good pool/beach service

    “Pool staff is attentive” “Great poolside service”

  • Beautiful beach

    “Plenty of parking on boardwalk” “Beaches Family Friendly”

  • Good restaurant service

    “Waitress was very cheerful and helpful” “Restaurant service was prompt”

  • Great wellness & sports facilities

    “Gym is clean and large” “Decent workout room”

Review highlights

Wellness

96/100
12 reviews

Great wellness & sports facilities.

“Gym is clean and large” “Decent workout room” “Hot tub and poolside bar service is nice”

Pool

91/100
67 reviews

Clean pool area.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Amenities

90/100
40 reviews

New facilities with a great entrance area. Beautiful architecture.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Vibe

87/100
55 reviews

Awesome vibe. Friendly atmosphere. Stylish Hotel. Modern Hotel. Pleasant entrance area.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Location

76/100
33 reviews

Great location. Easy car access but inadequate parking. Relatively close to the beach. Near city centre.

“Close to Fishermans wharf” “Within walking distance to shopping” “Shuttle service is great”

Service

74/100
88 reviews

Pool, beach and restaurant service is efficient and friendly. Average reception and service professionalism is typical.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Beach

69/100
7 reviews

Reasonable beach.

“Plenty of parking on boardwalk” “Beaches Family Friendly” “Right on the beach”

Room

67/100
102 reviews

Small, shabby room but furniture is adequate. Beds are great, bathrooms are so-so, and rooms are clean and new.

“Excellent shower” “AC was so loud” “Walls are paper thin”

WiFi

59/100
4 reviews

Regular internet service.

“Free wireless” “Free wi fi” “Fast wifi”

Breakfast

58/100
10 reviews

Breakfast is average.

“No courtesy breakfast” “No complimentary breakfast” “No complimentary breakfast offered”

Comfort

51/100
43 reviews

Small, noisy rooms but comfortable beds.

“AC was so loud” “Walls are paper thin” “Rooms are cramped and overpriced”

Value

47/100
29 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 16% by solo travelers, with a score of 81

Good to know

  • Poorly-maintained rooms

    “Fridge didn't work” “Heater wouldn't work”

  • Great location

    “Close to Fishermans wharf” “Within walking distance to shopping”

  • Comfortable beds

    “Wonderful night sleep” “Great linens”

  • Nice building

    “Top-notch renovation” “Desk in the lobby is amazing”

Review highlights

Vibe

87/100
10 reviews

Awesome vibe.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Food

85/100
9 reviews

Delicious food.

“Restaurant food is fabulous” “Lunch at the restaurant and it was excellent” “Desserts were yummy”

Amenities

85/100
7 reviews

Nice building.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Service

81/100
14 reviews

Fantastic service.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Location

76/100
8 reviews

Great location.

“Close to Fishermans wharf” “Within walking distance to shopping” “Shuttle service is great”

Room

53/100
20 reviews

Great beds in okay rooms. Poorly-maintained rooms.

“AC was so loud” “Walls are paper thin” “Miniscule little room”

Value

49/100
6 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Comfort

48/100
6 reviews

The beds are great, but otherwise not very comfortable.

“AC was so loud” “Walls are paper thin” “Miniscule little room”

Ranked top 5% by business travelers, with a score of 82

Good to know

  • Clean hotel facilities

    “Gym is clean and large” “Design is impeccable”

  • Clean rooms

    “Super clean and well-appointed rooms” “Beds were clean and soft”

  • Modern Hotel

    “Furnishing very modern” “Like the most modern place around”

  • Friendly service

    “Wait staff was extremely attentive and personable” “Staff is friendly and attentive”

Review highlights

Cleanliness

91/100
9 reviews

Clean hotel facilities. Clean rooms.

“Design is impeccable” “Super clean and well-appointed rooms” “Hotel is modern and clean”

Vibe

89/100
5 reviews

Awesome vibe. Modern Hotel.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Food

81/100
12 reviews

Delicious food.

“Restaurant food is fabulous” “Lunch at the restaurant and it was excellent” “Desserts were yummy”

Service

78/100
12 reviews

Friendly service.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Location

71/100
9 reviews

Great location.

“Close to Fishermans wharf” “Within walking distance to shopping” “Shuttle service is great”

Room

67/100
22 reviews

Clean, reasonable rooms.

“AC was so loud” “Walls are paper thin” “Shower clogged up”

Comfort

50/100
10 reviews

Comfortable.

“AC was so loud” “Walls are paper thin” “Mattress was disappointing”

Value

44/100
6 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Review Semantics by TrustYou

Customer Reviews of The Hotel Paradox

4.0 out of 5.Based on 333 guest reviews, Very Good

Property Description

Hotel Paradox is a newly renovated, upscale boutique property centrally located in vibrant Downtown Santa Cruz, California. Guests at Hotel Paradox will experience ease of access to all the best Santa Cruz has to offer. We are just a few blocks from downtown restaurants and shopping as well as the world famous Santa Cruz Beach Boardwalk. Also nearby are numerous world class beaches, wineries and hiking/ biking trails, all creating amazing team building opportunities. To accommodate both your large and small meetings, Hotel Paradox offers over 12,000 square feet of flexible indoor/outdoor function space, including the largest ballroom in Santa Cruz. Our stylish conference space features raised ceilings, beautifully designed lighting and distinctive interior designs. To ensure everyone’s stay is both relaxing and productive, each of our 170 sleeping rooms have designer touches and are well-appointed with deluxe amenities. Guests can enjoy their free time at our full-service restaurant and indoor/outdoor bar, Solaire Restaurant Bar, featuring fresh, locally sourced and sustainable farm-to-table cuisine as well as premium beverage selections. The Paradox pool deck creates an ambiance all its own with poolside dining, private rentable cabanas, fire pits, and tableside lounge service, providing a wonderful environment to relax and enjoy with friends & colleagues. Our professional team is available before, during and after your event to take care of all your needs from start to finish!

Details / Other Expenses

Check In:03:00 PM
Check Out:11:00 PM
Year of Last Renovation:2012
Floors:5
Rooms:170
Corridors:All Rooms Have Exterior Hallways
Non Smoking Rooms:170
Handicap Rooms:
Suites:6
Room Windows:Windows Don't Open
Cleaning Frequency:Daily
Meeting Rooms:6
Meeting Space:8000 sq. feet
Banquet Space:Holds 500 people
Dist. to Food/Bars:On-site
Dist. to 24hr Restaurant:0.3 Mi
Dist. to Nearest Gym:On-site
Lounge/Bar Hours:10am-10pm
Pool Info:
The Paradox pool deck, creates an ambiance all its own with poolside dining and drinking with many reclining lounge chairs for tanning as wells as private, rentable cabanas, fire pits, and tableside or lounge service. This provides our guest, a wonderful environment to relax and enjoy with friends & colleagues.
Policies / Expenses
Cancellation:
Varies depending on contract, but generally, 72 hours.
Nightly Parking:$5
Typical Group Deposit:50%
Total Taxes:11.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
Occupancy Tax:11.00%
Parking Fee: 5.00 Per Night

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
Sorry, no pets.


  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - ethernet
  • Internet is Complimentary
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Mini bar
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Pets allowed
  • Private bathroom in room
  • Private garden grounds
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

San Jose Airport - 35 minsSan Francisco Airport 70 mins

Airport Shuttle? Sorry, no airport shuttle available.
Previously known as:
Hotel Paradox, University Inn & Conference Center

Group vs. Individual Rates at The Hotel Paradox

Rate fluctuations of The Hotel Paradox

The chart above shows trends of prices for both group/meeting quotes and the best individual traveler prices our rate checker could find at the time the group offer was entered. The most competitive group or meeting displayed is 28.0% in the month of February 2014 and the highest average individual rate is $330 in the month of August 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at The Hotel Paradox in a month when rates are lower.

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