THE HOTEL PARADOX

611 Ocean St., Santa Cruz, CA 95060 United States (USA)
View Map Reservations: 1-800-230-4134
3.5 Star Downtown Hotel in Santa Cruz County
36.97718-122.02041
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Very Good
4.0/ 5

Based on 333 guest reviews

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  • Our hotel comes with an outdoor pool
  • Free breakfast available
  • Avg. Group Discount of 5.1%!
  • Fitness center on property
  • 170 sleeping rooms in hotel
  • Check out: 11:00 PM
  • Group booking rating of 10.0/10
  • 6 meeting rooms in property

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Room Types

Check Rates 1 Bdr Suite 1 King Bd Sep Lvg Area with Hd Ldc TV 37 High Speed Internet Tub or Shower 500 Sq Ft AAR
Non-Smoking
Check Rates 1 Bdr Suite 1 King Bd Sep Lvg Area with Hd Ldc TV 37 High Speed Internet Tub or Shower 500 Sq Ft Bea
Non-Smoking
Check Rates 1 Bdr Suite 1 King Bd Sep Lvg Area with Hd Ldc TV 37 High Speed Internet Tub or Shower 500 Sq Ft No
Non-Smoking
Check Rates 1 Bdr Suite 1 King Bd Sep Lvg Area with Hd Ldc TV 37 High Speed Internet Tub or Shower 500 Sq Ft Par
Non-Smoking
Check Rates 1 Bdr Suite 1 King Bd Sep Lvg Area with Hd Ldc TV 37 High Speed Internet Tub or Shower 500 Sq Ft Ucs
Non-Smoking
Check Rates 1 Bdr Suite 1 King Bd Sep Lvg Area with Hd Ldc TV 37 High Speed Internet Tub or Shower 500 Sq FtNon-
Non-Smoking
Check Rates 1 King Bed Tub or Shower 221 Sq Ft High Speed Internet 37 Hd LCD TV No Resort Fee
Non-Smoking
Check Rates 1 King Bed Tub or Shower 221 Sq Ft High Speed Internet 37 Hd LCD TVNon-Refundable
Non-Smoking
Check Rates Deluxe 1 King Tub or Shower 312 Sq Ft Hi Floor High Speed Internet 37 Hd LCD TV Beach Boardwalk Expe
Non-Smoking
Check Rates Deluxe 1 King Tub or Shower 312 Sq Ft Hi Floor High Speed Internet 37 Hd LCD TV No Resort Fee
Non-Smoking
Check Rates Deluxe 1 King Tub or Shower 312 Sq Ft Hi Floor High Speed Internet 37 Hd LCD TV Paradox Bed Breakfas
Non-Smoking
Check Rates Deluxe 1 King Tub or Shower 312 Sq Ft Hi Floor High Speed Internet 37 Hd LCD TV Ucsc Experience
Non-Smoking
Check Rates Deluxe 1 King Tub or Shower 312 Sq Ft Hi Floor High Speed Internet 37 Hd LCD TVNon-Refundable
Non-Smoking
Check Rates Deluxe 2 Queen Beds Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV Beach Boardwalk Experie
Non-Smoking
Check Rates Deluxe 2 Queen Beds Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV No Resort Fee
Non-Smoking
Check Rates Deluxe 2 Queen Beds Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV Paradox Bed Breakfast
Non-Smoking
Check Rates Deluxe 2 Queen Beds Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV Ucsc Experience
Non-Smoking
Check Rates Deluxe 2 Queen Beds Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TVNon-Refundable
Non-Smoking
Check Rates Paradox Mini King
Non-Smoking
Check Rates Standard Room 1 King Bed
Non-Smoking
Check Rates Standard Room 2 Queen Beds
Non-Smoking
Check Rates Standard Room, 1 King or 2 Double Beds
Non-Smoking
Check Rates Suite 1 King Bed (Paradox)
Non-Smoking
Check Rates Sup 1 King Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV Beach Boardwalk Experience
Non-Smoking
Check Rates Sup 1 King Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV No Resort Fee
Non-Smoking
Check Rates Sup 1 King Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV Paradox Bed Breakfast
Non-Smoking
Check Rates Sup 1 King Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TV Ucsc Experience
Non-Smoking
Check Rates Sup 1 King Tub or Shower 312 Sq Ft High Speed Internet 37 Hd LCD TVNon-Refundable
Non-Smoking
Check Rates Superior Room 1 King Bed
Non-Smoking
Check Rates Superior Room 2 Queen Beds
Non-Smoking
Check Rates Wheelchair Accessible Queen Bed Tub or Shower High Speed Internet 37 Hd LCD TV Beach Boardwalk Exper
Non-Smoking
Check Rates Wheelchair Accessible Queen Bed Tub or Shower High Speed Internet 37 Hd LCD TV No Resort Fee
Non-Smoking
Check Rates Wheelchair Accessible Queen Bed Tub or Shower High Speed Internet 37 Hd LCD TV Paradox Bed Breakfast
Non-Smoking
Check Rates Wheelchair Accessible Queen Bed Tub or Shower High Speed Internet 37 Hd LCD TV Ucsc Experience
Non-Smoking
Check Rates Wheelchair Accessible Queen Bed Tub or Shower High Speed Internet 37 Hd LCD TVNon-Refundable
Non-Smoking

Local Attractions

Hotel Paradox is located in vibrant Downtown Santa Cruz, California. Guests at Hotel Paradox will experience ease of access to all the best Santa Cruz has to offer. We are just a few blocks from downtown restaurants and shopping as well as the world famous Santa Cruz Beach Boardwalk. Also nearby are numerous world class beaches, wineries and hiking/ biking trails, all creating amazing team building opportunities.

Verified Reviews of The Hotel Paradox

Below are the verified reviews from guests that we have booked recently:
"Beautiful, Rustic Chic Charm. "
Overall Score4.0/ 5
The hotel is phenomenal. I loved the rustic class of the hotel and rooms. The pool area and spa is magical. The only complaint would be that some of the restaurant staff seemed snotty, mostly the men.
(Individual traveler, booked 1 room), from US flag
04-Aug-2014 Verified Review, stayed from Sun Aug 03 to Mon Aug 04 2014 at a $269.10 average nightly rate.

Summary of Verified Reviews

Summary of 1,562 verified reviews

83
Very Good

Very good boutique hotel. Good location and comfortable beds. Great wellness & sports facilities. Popular among families.

“Upscale boutique style hotel” “Hotel is modern and clean”

Great Overall Ranking Top 17% in city
Excellent Boutique Hotel Top 1% in city
Cleanest In City
Best Design In City

Good to know

  • Beautiful architecture

    “Interesting and serene decor” “Loved the decor and coffee machine”

  • Stylish Hotel

    “Elegant venue” “Stylish furnishings”

  • Modern Hotel

    “Furnishing very modern” “Like the most modern place around”

  • Nice building

    “Top-notch renovation” “Desk in the lobby is amazing”

Review highlights

Wellness

97/100
57 reviews

Great fitness area with clean wellness facilities.

“Gym is clean and large” “Decent workout room” “Great pool and hot tub”

Cleanliness

91/100
246 reviews

Clean hotel facilities. Pool surroundings and rooms are immaculate. Clean wellness & sports facilities.

“Design is impeccable” “Super clean and well-appointed rooms” “Hotel is modern and clean”

Vibe

90/100
318 reviews

Awesome vibe. Modern Hotel. Stylish Hotel. Friendly atmosphere. Pleasant entrance area. Hotel is relatively luxurious. Nice boutique hotel.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Pool

89/100
299 reviews

Clean pool area.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Amenities

88/100
231 reviews

Modern facilities with nice terrace and entrance area. Beautiful architecture.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Bar

79/100
100 reviews

Bar is awesome. Good bar service. Standard alcoholic drinks.

“Delicious happy hour” “Delicious cocktails” “Lovely and amazing drink service”

Service

78/100
519 reviews

Friendly and acceptably professional service, with decent reception but bad management. Great service at restaurant and pool, and excellent bar tenders. Room service is poor. Booking process is sufficient.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Location

78/100
244 reviews

Great location. Accessible by car, but parking is awful and costly. Near city centre with nearby beaches, restaurants, bars, and shopping. Sightseeing is average.

“Close to fishermans wharf” “Super close to downtown” “Within walking distance to shopping”

Breakfast

65/100
61 reviews

Decent and moderately priced breakfast.

“No courtesy breakfast” “No complimentary breakfast” “Tasty breakfast”

Room

65/100
610 reviews

Average, modern rooms with typical furnishings but lovely beds. Tidy rooms with standard bathrooms. Small, poorly-maintained rooms with poor A/C and no views. Unacceptable minibars and kitchenettes.

“Excellent shower” “AC was so loud” “Walls are paper thin”

WiFi

62/100
34 reviews

WiFi is good value.

“Free wi-fi” “NO INTERNET CONNECTION” “Free wifi”

Comfort

52/100
293 reviews

Relatively comfortable, with good beds. Cramped, noisy rooms with poor A/C.

“AC was so loud” “Walls are paper thin” “Rooms are cramped and overpriced”

Value

50/100
212 reviews

Poor value for money. Acceptable breakfast prices. Expensive restaurant. Free internet.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 14% by couples, with a score of 84

Good to know

  • Noisy

    “Noise from ice machine” “Lobby and restaurant are extremely noisy”

  • Poor access to parking

    “NO PARKING” “Had to pay for parking”

  • Bar is awesome

    “Delicious happy hour” “Delicious cocktails”

  • Stylish Hotel

    “Elegant venue” “Stylish furnishings”

Review highlights

Wellness

98/100
7 reviews

Great wellness & sports facilities.

“Gym is clean and large” “Decent workout room” “Great pool and hot tub”

Cleanliness

93/100
35 reviews

Clean hotel facilities. Clean rooms.

“Design is impeccable” “Super clean and well-appointed rooms” “Hotel is modern and clean”

Vibe

92/100
68 reviews

Awesome vibe. Modern Hotel. Stylish Hotel. Friendly atmosphere. Pleasant entrance area.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Pool

92/100
40 reviews

Great pool.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Amenities

87/100
47 reviews

New facilities with a great entrance area. Beautiful architecture.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Service

81/100
92 reviews

Friendly, more-or-less professional service, and so-so reception.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Bar

79/100
21 reviews

Bar is awesome.

“Delicious happy hour” “Delicious cocktails” “Lovely and amazing drink service”

Location

78/100
42 reviews

Near city centre in a great location. Accessible by car, but parking is awful and costly.

“Close to fishermans wharf” “Super close to downtown” “Within walking distance to shopping”

Breakfast

63/100
10 reviews

Breakfast is average.

“No courtesy breakfast” “No complimentary breakfast” “No complimentary breakfast offered”

Room

63/100
120 reviews

Small, shabby room but furniture is adequate. Beds are great, bathrooms are so-so, and rooms are clean and new.

“AC was so loud” “Walls are paper thin” “Broken toilet”

WiFi

58/100
11 reviews

Regular internet service.

“Free wireless” “Free wi-fi” “NO INTERNET CONNECTION”

Comfort

55/100
66 reviews

Small, noisy rooms but comfortable beds.

“AC was so loud” “Walls are paper thin” “Very comfortable king size bed”

Value

50/100
45 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 5% by families, with a score of 84

Good to know

  • Good pool/beach service

    “Pool staff is attentive” “Hot tub and poolside bar service is nice”

  • Good restaurant service

    “Great waitress” “Restaurant service was prompt”

  • Great pool

    “Pool area was stunning and relaxing” “Pool and hot tub were awesome”

  • Great wellness & sports facilities

    “Gym is clean and large” “Decent workout room”

Review highlights

Wellness

97/100
12 reviews

Great wellness & sports facilities.

“Gym is clean and large” “Decent workout room” “Great pool and hot tub”

Pool

90/100
70 reviews

Clean pool area.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Amenities

90/100
40 reviews

New facilities with a great entrance area. Beautiful architecture.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Vibe

88/100
60 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish Hotel. Pleasant entrance area.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Location

77/100
37 reviews

Great location. Accessible by car, but parking is awful and costly. Relatively close to the beach. Near city centre.

“Close to fishermans wharf” “Super close to downtown” “Within walking distance to shopping”

Service

74/100
96 reviews

Pool, beach and restaurant service is efficient and friendly. Average reception and service professionalism is typical.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Beach

71/100
7 reviews

Beautiful beach.

“Beaches Family Friendly” “Very close to the beach and stores” “Close enough to the beach”

Room

67/100
109 reviews

Small, shabby room but furniture is adequate. Beds are great, bathrooms are so-so, and rooms are clean and new.

“AC was so loud” “Walls are paper thin” “Broken toilet”

Breakfast

61/100
13 reviews

Breakfast is average.

“No courtesy breakfast” “No complimentary breakfast” “Breakfast and it was delicious”

WiFi

61/100
4 reviews

Regular internet service.

“Free wi fi” “NO INTERNET CONNECTION” “Free wifi”

Comfort

52/100
45 reviews

Small, noisy rooms but comfortable beds.

“AC was so loud” “Walls are paper thin” “Miniscule little room”

Value

47/100
32 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 8% by business travelers, with a score of 83

Good to know

  • Clean hotel facilities

    “Gym is clean and large” “Fresh and clean decor”

  • Clean rooms

    “Super clean and well-appointed rooms” “Beds were clean and soft”

  • Quite clean

    “Design is impeccable” “Super clean and well-appointed rooms”

  • Modern Hotel

    “Furnishing very modern” “Like the most modern place around”

Review highlights

Cleanliness

91/100
9 reviews

Clean hotel facilities. Clean rooms.

“Design is impeccable” “Super clean and well-appointed rooms” “Hotel is modern and clean”

Vibe

89/100
6 reviews

Awesome vibe. Modern Hotel.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Food

81/100
12 reviews

Delicious food.

“Restaurant food is fabulous” “Lunch at the restaurant and it was excellent” “Desserts were yummy”

Service

78/100
12 reviews

Friendly service.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Location

73/100
9 reviews

Great location.

“Close to fishermans wharf” “Super close to downtown” “Within walking distance to shopping”

Room

68/100
23 reviews

Clean, reasonable rooms.

“AC was so loud” “Walls are paper thin” “Miniscule little room”

Comfort

52/100
11 reviews

Comfortable.

“AC was so loud” “Walls are paper thin” “Very comfortable king size bed”

Value

46/100
6 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 3% by solo travelers, with a score of 83

Good to know

  • Poorly-maintained rooms

    “Fridge didn't work” “Shower clogged up”

  • Great location

    “Close to fishermans wharf” “Super close to downtown”

  • Comfortable beds

    “Wonderful night sleep” “Great linens”

  • Nice building

    “Top-notch renovation” “Desk in the lobby is amazing”

Review highlights

Vibe

87/100
11 reviews

Awesome vibe.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Amenities

85/100
7 reviews

Nice building.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Food

83/100
10 reviews

Delicious food.

“Restaurant food is fabulous” “Lunch at the restaurant and it was excellent” “Desserts were yummy”

Service

82/100
17 reviews

Friendly service.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Location

78/100
12 reviews

Great location.

“Close to fishermans wharf” “Super close to downtown” “Within walking distance to shopping”

Room

54/100
23 reviews

Great beds in okay rooms. Poorly-maintained rooms.

“AC was so loud” “Walls are paper thin” “Shower clogged up”

Value

51/100
6 reviews

Fairly good value for money.

“Less expensive restaurants” “Fair price” “High priced room”

Comfort

50/100
7 reviews

The beds are great, but otherwise not very comfortable.

“AC was so loud” “Walls are paper thin” “Miniscule little room”

Good to know

  • Modern Hotel

    “Furnishing very modern” “Like the most modern place around”

  • Nice building

    “Top-notch renovation” “Desk in the lobby is amazing”

  • Friendly service

    “Wait staff was extremely attentive and personable” “Staff is friendly and attentive”

Review highlights

Cleanliness

92/100
5 reviews

Quite clean.

“Design is impeccable” “Super clean and well-appointed rooms” “Hotel is modern and clean”

Vibe

91/100
11 reviews

Awesome vibe. Modern Hotel.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Pool

89/100
7 reviews

Great pool.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Amenities

89/100
5 reviews

Nice building.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Location

74/100
5 reviews

Great location.

“Close to fishermans wharf” “Super close to downtown” “Within walking distance to shopping”

Service

72/100
8 reviews

Friendly service.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Breakfast

63/100
5 reviews

Breakfast is average.

“No courtesy breakfast” “No complimentary breakfast” “Breakfast and it was delicious”

Room

62/100
13 reviews

Room is all right.

“AC was so loud” “Walls are paper thin” “Shower clogged up”

Value

51/100
4 reviews

Fairly good value for money.

“Less expensive restaurants” “Not worth the money” “Pricy room service”

Comfort

45/100
5 reviews

Uncomfortable.

“AC was so loud” “Walls are paper thin” “Miniscule little room”

Good to know

  • Beautiful architecture

    “Interesting and serene decor” “Loved the decor and coffee machine”

  • Stylish Hotel

    “Elegant venue” “Stylish furnishings”

  • Modern Hotel

    “Furnishing very modern” “Like the most modern place around”

  • Nice building

    “Top-notch renovation” “Desk in the lobby is amazing”

Review highlights

Wellness

97/100
55 reviews

Great fitness area with clean wellness facilities.

“Gym is clean and large” “Decent workout room” “Great pool and hot tub”

Pool

90/100
285 reviews

Clean pool area.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Vibe

89/100
297 reviews

Awesome vibe. Stylish Hotel. Modern Hotel. Friendly atmosphere. Pleasant entrance area. Hotel is relatively luxurious.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Amenities

87/100
222 reviews

Modern facilities with nice terrace and entrance area. Beautiful architecture.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Location

79/100
234 reviews

Great location. Accessible by car, but parking is awful and costly. Near city centre with nearby beaches, restaurants, bars, and shopping. Sightseeing is average.

“Close to fishermans wharf” “Super close to downtown” “Within walking distance to shopping”

Service

78/100
498 reviews

Friendly and acceptably professional service, with decent reception but bad management. Great service at restaurant and pool, and excellent bar tenders. Room service is poor. Booking process is sufficient.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Beach

71/100
44 reviews

Beautiful beach.

“Beaches Family Friendly” “Very close to the beach and stores” “Close enough to the beach”

Room

65/100
583 reviews

Average, modern rooms with typical furnishings but lovely beds. Tidy rooms with standard bathrooms. Small, poorly-maintained rooms with poor A/C and no views. Unacceptable minibars and kitchenettes.

“AC was so loud” “Walls are paper thin” “Dirty bath tub”

Breakfast

62/100
56 reviews

Decent and moderately priced breakfast.

“No courtesy breakfast” “No complimentary breakfast” “No complimentary breakfast offered”

WiFi

61/100
33 reviews

WiFi is good value.

“Free wi-fi” “Poor wifi” “Free wifi”

Comfort

52/100
282 reviews

Relatively comfortable, with good beds. Cramped, noisy rooms with poor A/C.

“AC was so loud” “Walls are paper thin” “Wonderful night sleep”

Value

50/100
204 reviews

Poor value for money. Expensive restaurant. Acceptable breakfast prices. Free internet.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 16% by couples, with a score of 84

Good to know

  • Expensive parking

    “Had to pay for parking” “Paying for parking”

  • Noisy

    “Noise from ice machine” “Lobby and restaurant are extremely noisy”

  • Poor access to parking

    “NO PARKING” “Had to pay for parking”

  • New facilities

    “Like the most modern place around” “Modern decor”

Review highlights

Wellness

98/100
6 reviews

Great wellness & sports facilities.

“Gym is clean and large” “Decent workout room” “Great pool and hot tub”

Cleanliness

93/100
33 reviews

Clean hotel facilities. Clean rooms.

“Design is impeccable” “Super clean and well-appointed rooms” “Hotel is modern and clean”

Vibe

92/100
63 reviews

Awesome vibe. Stylish Hotel. Modern Hotel. Friendly atmosphere. Pleasant entrance area.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Pool

92/100
39 reviews

Great pool.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Amenities

87/100
46 reviews

New facilities with a great entrance area. Beautiful architecture.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Service

81/100
91 reviews

Friendly, more-or-less professional service, and so-so reception.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Bar

79/100
21 reviews

Bar is awesome.

“Delicious happy hour” “Delicious cocktails” “Lovely and amazing drink service”

Location

78/100
41 reviews

Near city centre in a great location. Accessible by car, but parking is awful and costly.

“Close to fishermans wharf” “Super close to downtown” “Within walking distance to shopping”

Breakfast

62/100
9 reviews

Breakfast is average.

“No courtesy breakfast” “No complimentary breakfast” “No complimentary breakfast offered”

Room

62/100
117 reviews

Small, shabby room but furniture is adequate. Beds are great, bathrooms are so-so, and rooms are clean and new.

“AC was so loud” “Walls are paper thin” “Shower clogged up”

WiFi

58/100
11 reviews

Regular internet service.

“Free wireless” “Free wi fi” “Poor wifi”

Comfort

55/100
66 reviews

Small, noisy rooms but comfortable beds.

“AC was so loud” “Walls are paper thin” “Rooms are cramped and overpriced”

Value

48/100
41 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 5% by families, with a score of 83

Good to know

  • Good pool/beach service

    “Pool staff is attentive” “Hot tub and poolside bar service is nice”

  • Beautiful beach

    “Beaches Family Friendly” “Very close to the beach and stores”

  • Good restaurant service

    “Great waitress” “Restaurant service was prompt”

  • Great wellness & sports facilities

    “Gym is clean and large” “Decent workout room”

Review highlights

Wellness

97/100
12 reviews

Great wellness & sports facilities.

“Gym is clean and large” “Decent workout room” “Great pool and hot tub”

Pool

91/100
68 reviews

Clean pool area.

“Pool area was stunning and relaxing” “Pool and hot tub were awesome” “Great pool and fire pit”

Amenities

90/100
39 reviews

New facilities with a great entrance area. Beautiful architecture.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Vibe

88/100
55 reviews

Awesome vibe. Friendly atmosphere. Stylish Hotel. Modern Hotel. Pleasant entrance area.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Location

77/100
34 reviews

Great location. Easy car access but inadequate parking. Relatively close to the beach. Near city centre.

“Close to fishermans wharf” “Super close to downtown” “Within walking distance to shopping”

Service

75/100
89 reviews

Pool, beach and restaurant service is efficient and friendly. Average reception and service professionalism is typical.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Beach

71/100
7 reviews

Beautiful beach.

“Beaches Family Friendly” “Very close to the beach and stores” “Close enough to the beach”

Room

67/100
102 reviews

Small, shabby room but furniture is adequate. Beds are great, bathrooms are so-so, and rooms are clean and new.

“AC was so loud” “Walls are paper thin” “Shower clogged up”

Breakfast

61/100
10 reviews

Breakfast is average.

“No courtesy breakfast” “No complimentary breakfast” “Tasty breakfast”

WiFi

61/100
4 reviews

Regular internet service.

“Free wi-fi” “NO INTERNET CONNECTION” “Free wifi”

Comfort

53/100
43 reviews

Small, noisy rooms but comfortable beds.

“AC was so loud” “Walls are paper thin” “Mattress was disappointing”

Value

48/100
29 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Ranked top 16% by solo travelers, with a score of 81

Good to know

  • Poorly-maintained rooms

    “Fridge didn't work” “Shower clogged up”

  • Great location

    “Close to fishermans wharf” “Super close to downtown”

  • Comfortable beds

    “Wonderful night sleep” “Great linens”

  • Nice building

    “Top-notch renovation” “Desk in the lobby is amazing”

Review highlights

Vibe

87/100
10 reviews

Awesome vibe.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Food

85/100
9 reviews

Delicious food.

“Restaurant food is fabulous” “Lunch at the restaurant and it was excellent” “Desserts were yummy”

Amenities

85/100
7 reviews

Nice building.

“Top-notch renovation” “Desk in the lobby is amazing” “Loved the decor and coffee machine”

Service

82/100
14 reviews

Fantastic service.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Location

78/100
9 reviews

Great location.

“Close to fishermans wharf” “Super close to downtown” “Within walking distance to shopping”

Room

53/100
20 reviews

Great beds in okay rooms. Poorly-maintained rooms.

“AC was so loud” “Walls are paper thin” “Shower clogged up”

Value

51/100
6 reviews

Fairly good value for money.

“Less expensive restaurants” “Price was reasonable” “The stay not worth”

Comfort

49/100
6 reviews

The beds are great, but otherwise not very comfortable.

“AC was so loud” “Walls are paper thin” “Miniscule little room”

Ranked top 9% by business travelers, with a score of 82

Good to know

  • Clean hotel facilities

    “Gym is clean and large” “Fresh and clean decor”

  • Clean rooms

    “Super clean and well-appointed rooms” “Beds were clean and soft”

  • Modern Hotel

    “Furnishing very modern” “Like the most modern place around”

  • Friendly service

    “Wait staff was extremely attentive and personable” “Staff is friendly and attentive”

Review highlights

Cleanliness

91/100
9 reviews

Clean hotel facilities. Clean rooms.

“Design is impeccable” “Super clean and well-appointed rooms” “Hotel is modern and clean”

Vibe

89/100
5 reviews

Awesome vibe. Modern Hotel.

“Desk in the lobby is amazing” “Loved the decor and coffee machine” “Great lounge area”

Food

81/100
12 reviews

Delicious food.

“Restaurant food is fabulous” “Lunch at the restaurant and it was excellent” “Desserts were yummy”

Service

78/100
12 reviews

Friendly service.

“Superb staff” “Wait staff was extremely attentive and personable” “Lovely and amazing drink service”

Location

73/100
9 reviews

Great location.

“Close to fishermans wharf” “Super close to downtown” “Within walking distance to shopping”

Room

67/100
22 reviews

Clean, reasonable rooms.

“AC was so loud” “Walls are paper thin” “Miniscule little room”

Comfort

52/100
10 reviews

Comfortable.

“AC was so loud” “Walls are paper thin” “Very comfortable king size bed”

Value

46/100
6 reviews

Poor value for money.

“High priced room” “Room service Which was also very pricey” “Hotel was not worth the money”

Review Semantics by TrustYou

Customer Reviews of The Hotel Paradox

4.0 out of 5. Based on 333 guest reviews , Very Good

Property Description

Hotel Paradox is a newly renovated, upscale boutique property centrally located in vibrant Downtown Santa Cruz, California. Guests at Hotel Paradox will experience ease of access to all the best Santa Cruz has to offer. We are just a few blocks from downtown restaurants and shopping as well as the world famous Santa Cruz Beach Boardwalk. Also nearby are numerous world class beaches, wineries and hiking/ biking trails, all creating amazing team building opportunities. To accommodate both your large and small meetings, Hotel Paradox offers over 12,000 square feet of flexible indoor/outdoor function space, including the largest ballroom in Santa Cruz. Our stylish conference space features raised ceilings, beautifully designed lighting and distinctive interior designs. To ensure everyone’s stay is both relaxing and productive, each of our 170 sleeping rooms have designer touches and are well-appointed with deluxe amenities. Guests can enjoy their free time at our full-service restaurant and indoor/outdoor bar, Solaire Restaurant Bar, featuring fresh, locally sourced and sustainable farm-to-table cuisine as well as premium beverage selections. The Paradox pool deck creates an ambiance all its own with poolside dining, private rentable cabanas, fire pits, and tableside lounge service, providing a wonderful environment to relax and enjoy with friends & colleagues. Our professional team is available before, during and after your event to take care of all your needs from start to finish!

Details / Other Expenses

Check In: 03:00 PM
Check Out: 11:00 PM
Year of Last Renovation: 2012
Floors: 5
Rooms: 170
Corridors: All Rooms Have Exterior Hallways
Non Smoking Rooms: 170
Handicap Rooms:
Suites: 6
Room Windows: Windows Don't Open
Cleaning Frequency: Daily
Meeting Rooms: 6
Meeting Space: 8000 sq. feet
Banquet Space: Holds 500 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 0.3 Mi
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 10am-10pm
Pool Info:
The Paradox pool deck, creates an ambiance all its own with poolside dining and drinking with many reclining lounge chairs for tanning as wells as private, rentable cabanas, fire pits, and tableside or lounge service. This provides our guest, a wonderful environment to relax and enjoy with friends & colleagues.
Policies / Expenses
Cancellation:
Varies depending on contract, but generally, 72 hours.
Nightly Parking: $5
Typical Group Deposit: 50%
Total Taxes: 11.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
Occupancy Tax: 11.00%
Parking Fee: 5.00 Per Night

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
Sorry, no pets.


  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - ethernet
  • Internet is Complimentary
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Mini bar
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Pets allowed
  • Private bathroom in room
  • Private garden grounds
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

San Jose Airport - 35 mins San Francisco Airport 70 mins

Airport Shuttle? Sorry, no airport shuttle available.
Previously known as:
Hotel Paradox, University Inn & Conference Center

Group vs. Individual Rates at The Hotel Paradox

Rate fluctuations of The Hotel Paradox

The chart above shows trends of prices for both group/meeting quotes and the best individual traveler prices our rate checker could find at the time the group offer was entered. The most competitive group or meeting displayed is 28.0% in the month of February 2014 and the highest average individual rate is $330 in the month of August 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at The Hotel Paradox in a month when rates are lower.

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