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Poor
2.0/5
Based on 611 guest reviews
- With an outdoor pool!
- Free breakfast
- Airport shuttle provided
- Fitness / Gym is on-site
- 92 rooms in property
- Check-out: 11:00 am
- Groups/Meetings rating of 8.8/10
Standard prices by room type for the next 60 days
Local Attractions
Sante Fe Plaza, Georgia O'keefe museum, Awakening Museum, St. Francis Cathedral, State Capitol, Sante Fe Opera, Canyon Road, Casinos
Map & Landmarks: Hotel Inn Santa Fe
Verified Reviews of Hotel Inn Santa Fe
Below are the verified reviews from guests that we have booked recently: "Worst hotel I have ever been in."
Overall Score1.0/ 5
I researched hotels and their reviews prior to booking this hotel. All reviews said that it was "very good", which, as we quickly found out when we arrived, it was absolutely awful. I was in the military for 21 years, deployed to the worst corners of the world, sleeping on cots and in in holes in the ground, that were better suited for human beings than this place. We walked into the hotel and immediately thought, these rooms better be nicer than this s**t hole lobby. Turns out, that wasn't the case. We walked in to a room that looked like it hadn't been cleaned since the 60s. It smelled awful, the carpet was dirty and torn away from the walls, the paint was peeling off of the walls and that wasnt the worst part. We decided to pull back the sheets on the beds, to check for bed bugs. What we found was crumbs that flew out of the sheets. sheets that were stained with what looked like blood splatter and God knows what else. The bathroom had what looked like feces embedded into the paint, near the toilet paper roll. The shower/bath tub was stained everywhere. No idea what it was stained with and I really don't want to know. I called the 800 number to tell them we wanted our money back, because there was zero chance we were staying there. We got some ridiculous line about how they needed to call the hotel to make sure they would waive the fees. They called a number. they said it was the hotel but they called five times while I stood at the front desk and the phone never rang. The guy at the desk told me that the hotel didn't have to approve anything. That any fees would be charged by Choice Hotels. The guy at the desk canceled my reservation. I gave the cancelation number to the guy at the 800 number. He then proceeds to tell me I will "probably" get my money back in two weeks. I said no. I want my money back now and finally had to ask for a manager. He told me a manager would call me back within the hour. four hours later, still no call. What I did get though, is a receipt for my stay (that never happened) where they charged me 193.00. The guy at the desk (bless his heart foe being honest) told me that he had to apologize to customers all the time because what we experienced was a regular occurrence. He told me "I work here and there is no chance I would ever stay here." All around, wonderful experience. I recommend finding the nearest homeless encampment and staying there. Guaranteed to be a better experience.
Josh G. (Individual traveler, booked 1 room), from 
28-May-2022 Verified Review, stayed from Sat May 28 to Sun May 29 2022 at a $165.99 average nightly rate. 
"This reservation was cancelled and deposit etc. is to be refunded."
Overall Score3.0/ 5
See comment above.
Viola G. (Individual traveler, booked 1 room), from
07-May-2022 Verified Review, stayed from Mon May 02 to Sun May 08 2022 at a $72.66 average nightly rate. "Below Average"
Overall Score2.0/ 5
Beds/bath were clean. Property in dire need of updating. Paid $92 thru a 3rd party booking that should not have been more than 39/49$. Was a rip off.
Kenneth F. (Individual traveler, booked 1 room), from
23-Jan-2022 Verified Review, stayed from Thu Jan 20 to Fri Jan 21 2022 at a $62.99 average nightly rate. "Very old needs alot of updating and cleaning."
Overall Score2.0/ 5
We would not stay there again. Can tell it is very old. Tub drain was plugged. Door hard to get opened and closed. OLD cupboard with OLD refrigerator in it.
Sue M. (Individual traveler, booked 1 room), from
23-Jan-2022 Verified Review, stayed from Thu Jan 20 to Fri Jan 21 2022 at a $62.99 average nightly rate. "Poor"
Overall Score1.0/ 5
I had to request new sheets as there were stains on the "new ones" There were no batteries in the remote and the TV never worked because no one would clean the snow off the satellite. The coffee maker had a used coffee packet in it. This room was never checked properly.
Kanoa K. (Individual traveler, booked 1 room), from
03-Jan-2022 Verified Review, stayed from Fri Dec 31 to Sat Jan 01 2022 at a $87.99 average nightly rate. "Very Poor"
Overall Score2.0/ 5
Very Poor
Eugenio M. (Individual traveler, booked 1 room), from
01-Dec-2021 Verified Review, stayed from Wed Dec 01 to Thu Dec 02 2021 at a $65.99 average nightly rate. "Facility needs an upgrade."
Overall Score2.0/ 5
The facility is in need of an upgrade particularly the carpet. The room could use a sitting table and chair or two beds. It was cavernous. Staff wasn't discourteous but not welcoming either.
Richard R. (Group coordinator, booked 2 rooms), from
19-Oct-2021 Verified Review, stayed from Fri Oct 15 to Sat Oct 16 2021 at a $82.00 average nightly rate. "Broken Everything"
Overall Score1.0/ 5
The good news is only a $10.00 pet fee, but that comes with a stain on the sheet, a broken coffee pot and a TV that did not work.
Roberta G. (Individual traveler, booked 1 room), from
07-Aug-2021 Verified Review, stayed from Wed Aug 04 to Thu Aug 05 2021 at a $106.99 average nightly rate. "Not Recommend"
Overall Score1.0/ 5
Hotel is not in good shape and bed was like a box spring. Bedding had stains and looked like someone when in the room just showed the paint to the walls. The ceiling was full on stains. Furnishings very old and not as pictured. Said that pool was open but when we got there pool was closed and looked like it needed major repairs.
Henry Q. (Individual traveler, booked 1 room), from
07-Jul-2021 Verified Review, stayed from Fri Jul 02 to Mon Jul 05 2021 at a $90.66 average nightly rate. "Didn’t even stay."
Overall Score1.0/ 5
I booked the hotel and ten minutes later I tried to cancel and they would not let me.
James R. (Group coordinator, booked 2 rooms), from
21-Jun-2021 Verified Review, stayed from Fri Jun 18 to Sat Jun 19 2021 at a $110.99 average nightly rate. "Needs to have better maintenance.And homeless are in parking lot."
Overall Score2.0/ 5
Staff was great,but will not stay there again not for that price.Fix pool in bad shape.
Debra R. (Individual traveler, booked 1 room), from
21-Jun-2021 Verified Review, stayed from Fri Jun 18 to Sun Jun 20 2021 at a $81.99 average nightly rate. "Worst experience ever."
Overall Score1.0/ 5
Nothing was as expected and when we tried to call the booking company we were placed in a hold loop that lasted over an hour and a half to NEVER get to speak to a live person. I had to call my credit card company to place a hold on the charge because this place was not fit to stay. Shame on the booking agency for NEVER ANSWERING THIER PHONE OR RETURNING PROMISE TO RETURN CALL. Worst booking experience of my life.
Tammie B. (Individual traveler, booked 1 room), from
07-Jun-2021 Verified Review, stayed from Fri Jun 04 to Sat Jun 05 2021 at a $56.99 average nightly rate. "Dirty, dingy, unkept, dated, disappointing overall."
Overall Score1.0/ 5
Not what was described nor shown on the internet. Staff was cooperative but the owner needs to update and throughly clean this facility. In fact, I suggest you spend a few nights in your own hotel and feel the lose of ones dignity. I would NEVER stay at another Quality Inn chain based on this experience at this property. Once again, the rule of “you get what you paid for” applied here.
Kristyne C. (Individual traveler, booked 1 room), from
24-Jul-2019 Verified Review, stayed from Sun Jul 21 to Mon Jul 22 2019 at a $75.60 average nightly rate. "Nothing worked in two out of the four rooms we had to move from."
Overall Score1.0/ 5
Will never stay there again transients all around the property and coming in and stealing food from the breakfast buffet. TV did not work Internet out all night could not do work on the Computer has to swap phones from room to room and needs were so uncomfortable you couldn't get any sleep. Beds are for a child not an adult way to small, would not recommend this place to anyone !
Brenda D. (Individual traveler, booked 1 room), from
28-Mar-2019 Verified Review, stayed from Wed Mar 27 to Thu Mar 28 2019 at a $68.48 average nightly rate. "Friendly staff, poor accommodations."
Overall Score2.0/ 5
My sister and I stayed here this past weekend. The woman at the front desk was very helpful and friendly as was everyone we met. I have to admit that the breakfast bar was pretty good for a continental breakfast. It included eggs, sausage, biscuits, gravy, waffles, fruit, toast as well as juice, coffee and tea. The room was clean but they are obviously redoing that section of the building. The hall carpet was dirty and paint stained. The doors were partially painted. The balcony screen door was ripped and off track and there was only one chair. There were two things that bothered me most; the WiFi kept going off and on and we never did get the cable to come on. I mentioned it to the front desk but she was very busy so I understood. I didn't come here to hang out in the room, but it would have been nice to have cable at the end of the day.
Hilary P. (Individual traveler, booked 1 room), from
14-Jul-2014 Verified Review, stayed from Thu Jul 10 to Sun Jul 13 2014 at a $75.00 average nightly rate. Property Description
Full service resort style hotel featuring oversized rooms loaded with amenities.We are a favorite of large groups and often offer complimentary meeting space for our extended stay groups.All guests receive Cooked-to-order hot breakfast and complimentary Hi-speed internet in the comfort of their room.The "Quality" in our name is our most important assett
Details / Other Expenses
| Check In: | 2:00 pm |
| Check Out: | 11:00 am |
| Year of Last Renovation: | 2007 |
| Floors: | 2 |
| Rooms: | 92 |
| Non Smoking Rooms: | 92 |
| Handicap Rooms: | |
| Suites: | 1 |
| Room Windows: | Windows Do Open |
| Meeting Rooms: | 1 View Spaces |
| Meeting Space: | 772 sq. feet |
| Banquet Space: | Holds 42 people |
| FEMA Approved: | Yes |
Policies / Expenses
| Cancellation: 25% deposit required, non-refundable | |
| Nightly Parking: | 0 |
| Typical Group Deposit: | 25% |
| Total Taxes: | 15.00% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
Amenities / Features
- Air conditioning
- Airport Shuttle
- Alarm clock
- ATM
- Baggage storage facilities
- Breakfast in room
- Central location
- Complimentary breakfast
- Complimentary newspaper
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Credit card accepted: JCB
- Dinner available
- Electronic key card
- Express Check-Out
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Hairdryer available
- Handicap accessible
- Ice Maker
- Internet - wireless
- Ironing facilities
- Licensed bar
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Office in room available
- Pets allowed
- Private bathroom in room
- Private car parking
- Private garden grounds
- Quiet location
- Radio in room
- Refrigerator
- Restaurant
- Safe in rooms
- Self controlled heating/cooling system
- Shower
- Swimming pool - outdoor
- Tea and coffee making facilities
- Telephone in all rooms
- Television
- Terrace
- Travellers cheques accepted
- TV room
Airport & Shuttle Information
ALB-60 miles, numerous shuttles availableSanta Fe Municipal-free complimentary pick-up
Airport Shuttle? Yes! There is an airport shuttle.Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.People also viewed these hotels
Meeting Rooms and Banquet Rooms at Hotel Inn Santa Fe
Below are the meeting, banquet, conference and event spaces at Hotel Inn Santa Fe.
Feel free to use the Hotel Inn Santa Fe meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Santa Fe event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| MEETING ROOM | 37 x 20 x 8 | 772 | --/-- | -- | 35 | 25 | 25 | 25 | --/-- | 40 | 42 | 2 |
Close This MEETING ROOMMEETING ROOM ALSO INCLUDES A KITCHEN SPACE 8x5 sq. feet.Restaurant is just around the corner.It also has a beautiful view of the pool. Room Type: General Meeting Room Total Size: 772 Sq. Mi Dimensions: 37 x 20 x 8 Ft. Floor Level: Ground Level Power Outlets: 6 Columns: 0 Windows: 4 Natural Light?: Yes Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? No Amenities Available
 | ||||||||||||
Planning an Event? Santa Fe Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about Hotel Inn Santa Fe
What time is check in?
Check in time is 2:00 pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 11:00 am based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Hotel Inn Santa Fe have?
There are 92 rooms in the property.
Is there any meeting space at Hotel Inn Santa Fe?
Yes, they have 1 meeting room that can support various table layouts.
Is there a gym at Hotel Inn Santa Fe?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Hotel Inn Santa Fe?
Yes, there is a pool on-site at the property..
Testimonials:
"I sincerely appreciate your outstanding service. Before I contacted your organization, I was about to give up on Reno as a host site for our reunion. You really saved me a lot of time, money and effort. You provide a truly great service." G.P. - Sacramento, CA
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