Hard Rock Hotel Cancun - All Inclusive

Blvd. Kukulcan Km 14.5 Hotel Zone, Cancun Q. Roo 77500 Mexico (MEX)
4.0 Star Property
21.090006-86.771935
+1-800-760-7718
Cleaning Policy: At a Glance: Enhanced Safety & Sanitation ProtocolsGet in the know about the essential changes we’ve made to keep you safe on the road:Our trained teams now operate in accordance with all COVID-19 safety and sanitation protocols. No matter the query, we’re fully prepared to assist with any issue regarding health, safety, and hygiene.When you check-in, you’ll be able to opt-in or out of housekeeping services. Housekeeping will wear full protective clothing (PPE) at all times.We’re sanitizing all communal spaces, working areas, and swimming pools according to human interface cleaning protocols. That means particular attention to ‘high-touch’ points like buttons, handrails, door handles, locks, faucets, counter surfaces, etc.We’ve limited the occupancy at all of our locations to allow proper social distancing.All of our cleaning products are now ECOLAB certified - the global leaders in water, hygiene, and energy technology.
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Very Good
4.0/5

Based on 933 guest reviews

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  • We have an outdoor pool
  • Complimentary breakfast is offered
  • Gym / Fitness Center Available
  • 601 sleeping rooms in hotel
  • 6 floors in hotel
  • 23 suites in hotel
  • Check in: 3:00 PM
  • Hotel has a green policy
  • Groups/Meetings rating of 8.5/10
  • 18 meeting rooms in property

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Include Discounts:

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Room Types

Check Rates1 King Bed
Non-Smoking
Check Rates1 King Bed 430 Sq Ft Ocean View Adults Only
Non-Smoking
Check Rates1 King Bed Lagoon View 430 Sq Ft
Non-Smoking
Check Rates1 King Bed Ocean View 430 Sq Ft
Non-Smoking
Check Rates763 Sq Ft Lagoon View 1 King Bed and 2 Double Beds
Non-Smoking
Check RatesAdults Only 430 Sq Ft with Personal Assistant
Non-Smoking
Check RatesDeluxe Club Room King Bed
Non-Smoking
Check RatesDeluxe Diamond King
Non-Smoking
Check RatesDeluxe Family Lagoon View 2 Bedroom
Non-Smoking
Check RatesDeluxe Gold Double Beds
Non-Smoking
Check RatesDeluxe Gold King
Non-Smoking
Check RatesDeluxe Lagoon View Double
Non-Smoking
Check RatesDeluxe Lagoon View King
Non-Smoking
Check RatesDeluxe Lagoon View King 1 Adult
Non-Smoking
Check RatesDeluxe Lagoon View King Bed
Non-Smoking
Check RatesDeluxe Ocean View Double
Non-Smoking
Check RatesDeluxe Ocean View King
Non-Smoking
Check RatesDeluxe Platinum Double Beds
Non-Smoking
Check RatesDeluxe Platinum King
Non-Smoking
Check RatesDeluxe Pure Wellness Double
Non-Smoking
Check RatesDeluxe Pure Wellness Double Beds Hypo Allergenic 430 Sq Ft Lagoon View
Non-Smoking
Check RatesDeluxe Pure Wellness King
Non-Smoking
Check RatesDeluxe Pure Wellness King Bed Hypo Allergenic 430 Sq Ft Lagoon View
Non-Smoking
Check RatesDeluxe Room
Non-Smoking
Check RatesDeluxe Room Double Bed
Non-Smoking
Check RatesDeluxe Room Lagoon View
Non-Smoking
Check RatesDeluxe Room Ocean View
Non-Smoking
Check RatesDeluxe Room Sea View
Non-Smoking
Check RatesDeluxe Room with Lake View
Non-Smoking
Check RatesDeluxe Room with Lake View Double Bed
Non-Smoking
Check RatesDeluxe with Lake View
Non-Smoking
Check RatesDeluxe with Sea View
Non-Smoking
Check RatesDiamond Ocean View King
Non-Smoking
Check RatesDouble Bed
Non-Smoking
Check RatesDouble Beds Ocean View 430 Sq Ft
Non-Smoking
Check RatesDouble Room Deluxe with Lake View
Non-Smoking
Check RatesDouble Room Standard with Sea View
Non-Smoking
Check RatesDouble Room with De Luxe with Sea View
Non-Smoking
Check RatesHabitación Royal Vista Mar
Non-Smoking
Check RatesLake View
Non-Smoking
Check RatesLake View King Bed
Non-Smoking
Check RatesLuxury Platinum Room
Non-Smoking
Check RatesLuxury Room Lake View
Non-Smoking
Check RatesLuxury Room Sea View
Non-Smoking
Check RatesOcean View Diamond
Non-Smoking
Check RatesRock Royalty Deluxe Platinum King
Non-Smoking
Check RatesRock Royalty Ocean View King with Personal Assistant
Non-Smoking
Check RatesRock Suite Ocean View 2 Bedroom with Personal Assistant
Non-Smoking
Check RatesRock Suite Ocean View 2bdr with Personal Assistant
Non-Smoking
Check RatesRoyal Room Sea View
Non-Smoking
Check RatesRr Ocean View with Personal Assistant 1 Adult
Non-Smoking
Check RatesSea View
Non-Smoking
Check RatesSingle Deluxe Room
Non-Smoking
Check RatesSingle Room with De Luxe with Lagoon View
Non-Smoking
Check RatesStandard Room, King or Two Doubles
Non-Smoking
Check RatesStandard with Lake View
Non-Smoking
Check RatesStandard with Sea View
Non-Smoking
Check RatesTwin Double Room with De Luxe with Sea View
Non-Smoking

Local Attractions

Chichen Itza, Tulum, Swim with the dolphins

Verified Reviews of Hard Rock Hotel Cancun All Inclusive

Below are the verified reviews from guests that we have booked recently:
"The staff was friendly and attentive. The Room was nice and clean. was a pleasure to stay at the Hot"
Overall Score4.0/ 5
The environment was good. However, the music by the pool could be better. For example, multicultural music; such as Dominican Merengue and Bachata. It was a pleasure to stay at the Hotel.
(Individual traveler, booked 1 room), from US flag
30-Aug-2021 Verified Review, stayed from Sat Aug 21 to Sat Aug 28 2021 at a $292.99 average nightly rate.
"Not what once was."
Overall Score3.0/ 5
Long ago I had the privilege of working at the hotel as the Front Desk Manager during its opening and throughout its first year of operation, I remember the high standards that were required of us, unfortunately they were not the same ones that I encountered during my stay. The Check in process was very good and fast, even with the new protocols and formats that one has to sign for COVID19, the bell staff and reception were friendly. The biggest areas of opportunity are in the A and B and kitchen area, our first breakfast was at The Market, which used to be a buffet restaurant before COVID, now converted to a la carte, where clearly the staff is still not used to this change, the waiters seemed not to have assigned tables, so they forgot the orders, the food took a long time and when it arrived it was a huge disappointment, the divorced eggs were simply two eggs "thrown" on a plate with nothing more than their sauces, in general the presentation was poor although the taste was good. For lunch we ordered room service, I must say that the hamburger and fajitas we ordered were surely the best food we had during our stay. They arrived in excellent time with a good presentation. At night we dined at Zen at one of their Teppanyaki tables, the quality of the food was very good but the presentation of the chef was very poor compared to other hotels where I have stayed, He just cooked and that's it. The pool service was excellent by the poolboys, always attentive to move umbrellas and loungers if necessary, the waiters struggled since all the guests were in the pool area due to sargassum, the service was slow but good, although a Couple of other waiters would have helped ease the workload. In general it was a good stay that my partner and I enjoyed very much, the Hotel is fantastic and I think that a lot of the service problems are derived from the changes in protocols that the Hotel has had recently and I am sure that once they get used to Hard Rock will resume its customary glow. Rock on !
(Individual traveler, booked 1 room), from US flag
30-Jun-2020 Verified Review, stayed from Sat Jun 27 to Sun Jun 28 2020 at a $191.99 average nightly rate.
4.0 out of 5. Based on 933 guest reviews

Property Description

With service and style that knows no limits, we took all the awesome of Rock & Roll and made it a vacation that has to be experienced to be believed. That means access to unbelievable All Inclusive amenities like experiential dining at 9 world-class restaurants, never-ending cocktails and in-room drinks from a personal liquor dispenser, legendary entertainment, and top-shelf everything across the board. It's All Day. All Night. All Included, baby.

Green Sustainability

Travel LifeTurtle Release ProgramWatch baby sea turtles hatch and take their first steps into the sea on the beach of Secrets the Vine Cancun! Be a part of this amazing experience on your vacation while helping with our efforts to protect and preserve the sea turtle population. Occurs seasonally July through December (hatchings may vary).

Details / Other Expenses

Check In: 3:00 PM
Check Out: 12:00 PM
Year of Last Renovation: 2012
Floors: 6
Rooms: 601
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 497
Handicap Rooms: 4
Suites: 23
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 18
Meeting Space: 9463483 sq. feet
Banquet Space: Holds 15741 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: On-site
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 9AM-1AM
Pool Info: Outdoor pool
Policies / Expenses
Cancellation:
7. CANCELLATION POLICY OF ENTIRE GROUP: In the event that the Client terminates this Agreement other than as may be expressly permitted herein, the Client shall pay within _5_ days of notice of cancellation, in lieu of any other amounts due hereunder or
Nightly Parking: $0
Typical Group Deposit: 10%
Total Taxes: 0.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
Occupancy Tax: 3.00 Per Night
Country Tax: 16.00 Per Night

Amenities / Features


  • Air conditioning
  • Alarm clock
  • All-inclusive resort
  • Breakfast in room
  • Child facilities
  • Complimentary breakfast
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Dinner available
  • Electronic key card
  • Elevator
  • Fitness and health center
  • Hairdryer available
  • Hair dresser
  • Ice Maker
  • Internet - wireless
  • Free WiFi Internet
  • Ironing facilities
  • Jacuzzi
  • Laundry valet service
  • Mini bar
  • Non-smoking rooms
  • Private bathroom in room
  • Radio in room
  • Restaurant
  • 24 hours room service
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Shows or evening entertainment
  • Spa
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • Tennis court
  • Valet Parking
  • Voicemail
  • Facilities for the disabled
  • 24 hours opened
  • Office or business center
  • Solarium
  • Currency exchange
  • ATM
  • Handicap accessible
  • Car rental

Airport & Shuttle Information

Cancun International Airport (CUN) 17.5 km / about 15 minutes away.

Local Shuttle Info: Contact AMSTAR for costs

Breakfast Information

Buffet style breakfast or room service. All meals, snacks, and beverages are included in the rate.

Pet Friendly?

Sorry, pets are not allowed.

Parking Info

Complimentary parking 24hrs

Internet / WiFI

Complimentary wifi

Cleaning Policies

At a Glance: Enhanced Safety & Sanitation ProtocolsGet in the know about the essential changes we’ve made to keep you safe on the road:Our trained teams now operate in accordance with all COVID-19 safety and sanitation protocols. No matter the query, we’re fully prepared to assist with any issue regarding health, safety, and hygiene.When you check-in, you’ll be able to opt-in or out of housekeeping services. Housekeeping will wear full protective clothing (PPE) at all times.We’re sanitizing all communal spaces, working areas, and swimming pools according to human interface cleaning protocols. That means particular attention to ‘high-touch’ points like buttons, handrails, door handles, locks, faucets, counter surfaces, etc.We’ve limited the occupancy at all of our locations to allow proper social distancing.All of our cleaning products are now ECOLAB certified - the global leaders in water, hygiene, and energy technology.

FAQs about Hard Rock Hotel Cancun All Inclusive

What time is check in?

Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 12:00 PM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does Hard Rock Hotel Cancun All Inclusive have?

There are 601 sleeping rooms in the hotel.

Is there any meeting space at Hard Rock Hotel Cancun All Inclusive?

Yes, they have 18 meeting rooms that can support various table layouts.

What kind of breakfast is at Hard Rock Hotel Cancun All Inclusive?

Buffet style breakfast or room service. All meals, snacks, and beverages are included in the rate.

What parking is available at Hard Rock Hotel Cancun All Inclusive?

Complimentary parking 24hrs

How much does internet cost?

Complimentary wifi

Can I get a AAA rate at Hard Rock Hotel Cancun All Inclusive?

Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA Rate 763 Sq Ft Lagoon View 1 King Bed and 2 Double Beds

Can I get a Senior or AARP rate at Hard Rock Hotel Cancun All Inclusive?

Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior Rate 763 Sq Ft Lagoon View 1 King Bed and 2 Double Beds

Is there a gym at Hard Rock Hotel Cancun All Inclusive?

Yes, there is a gym/fitness area available on-site at the property.

Is there a pool at Hard Rock Hotel Cancun All Inclusive?

Yes, there is a pool on-site at the property. Outdoor pool.

Testimonials:

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"You helped me receive a bid from the hotel I specifically wanted to stay at, at a price 15% lower than my current reservation. Thanks!" R.D. - New York, NY

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