"Room cleaned once in our four day stay."
Overall Score3.0/ 5
Had very good feelings about our hotel choice when we first arrived, hallway smelled good, room was very clean, loved the choice of bath soap and lotion, (Dove). Second day, Friday, room was cleaned. Third day, room was never cleaned and we DID NOT leave a “Do Not Disturb” card anywhere on the door! We had to call down for fresh towels. The person at the front desk indicated that she was the only one there, but she took the time to at least get us fresh towels. We had two trash cans of full of trash, two days of used towel and an unmade bed by Sunday, our check out day! I was NOT PLEASED and voiced this as we checked out! I was told to speak to a person, I assume she managed the rooms, but after speaking to her, she kept saying we must have left the DND card on or around the door! I assured her WE DID NOT! She offered Holiday Inn points, but I told her that was no use to us as we normally stayed at Hilton properties. I left a little upset at the response and offer of points. When anyone spends their money to stay at a hotel, they usually want a good location✅, hot shower ✅ and a CLEAN ROOM❌.
Barbara B. (Individual traveler, booked 1 room), from
27-May-2025 Verified Review, stayed from Thu May 22 to Sun May 25 2025 at a $146.42 average nightly rate.