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IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Average
3.0/5
Based on 408 guest reviews
- We have an outdoor pool
- Gym / Fitness Center Available
- Hotel has 71 rooms
- 3 floors in hotel
- 7 suites in hotel
- Check in time: 4:00PM
- Groups & Meetings rating of 7.0/10
Standard prices by room type for the next 60 days
Room Types
Check Rates1 King Bed 1 Bedroom Suite 1 Bedroom Suite with Living Area Microwave, Minifridge Sofa Bed
Non-Smoking
Check Rates1 King Bed Suite Suite with Additional Living Area Microwave, Minifridge Sofa Bed
Non-Smoking
Check Rates2 Queen Beds Standard Mobility Accessible Tub Room with Microwave, Minifridge
Non-Smoking
Check Rates2 Queen Standard Mobility Accessible Roll Shower Room with Microwave, Minifridge Sofa Bed
Non-Smoking
Check RatesAdvance Saver 1 King Bed 1 Bedroom Suite 1 Bedroom Suite with Living Area Microwave, Minifridge Sofa
Non-Smoking
Check RatesAdvance Saver 1 King Bed Standard Comm Accessible Tub Room with Microwave, Minifridge
Non-Smoking
Check RatesAdvance Saver 1 King Bed Suite Suite with Additional Living Area Microwave, Minifridge Sofa Bed
Non-Smoking
Check RatesAdvance Saver 2 Queen Beds Standard Mobility Accessible Tub Room with Microwave, Minifridge
Non-Smoking
Check RatesAdvance Saver 2 Queen Standard Mobility Accessible Roll Shower Room with Microwave, Minifridge Sofa
Non-Smoking
Check RatesAdvance Saver Standard Room When You Arrive At The Hotel We Will Do Our Best To Meet Your Room Type
Non-Smoking
Check RatesComplimentary Amenities Include Daily Hot Brkfstf Buffet WiFi Parking 1 King Bed Standard Comm Acces
Non-Smoking
Check RatesComplimentary Amenities Include Daily Hot Brkfstf Buffet WiFi Parking 1 King Bed Standard Room with
Non-Smoking
Check RatesComplimentary Amenities Include Daily Hot Brkfstf Buffet WiFi Parking 2 Queen Beds Standard Mobility
Non-Smoking
Check RatesComplimentary Amenities Include Daily Hot Brkfstf Buffet WiFi Parking 2 Queen Beds Standard Room wit
Non-Smoking
Check RatesComplimentary Amenities Include Daily Hot Brkfstf Buffet WiFi Parking 2 Queen Standard Mobility Acce
Non-Smoking
Check RatesComplimentary Amenities Include Daily Hot Brkfstf Buffet WiFi Parking Standard Room When You Arrive
Non-Smoking
Check RatesGovernment Rate This Rate Is For Government Employees Only Active Duty Personnel On 1 King Bed 1 Bed
Non-Smoking
Check RatesGovernment Rate This Rate Is For Government Employees Only Active Duty Personnel On 1 King Bed Stand
Non-Smoking
Check RatesGovernment Rate This Rate Is For Government Employees Only Active Duty Personnel On 1 King Bed Suite
Non-Smoking
Check RatesGovernment Rate This Rate Is For Government Employees Only Active Duty Personnel On 2 Queen Beds Sta
Non-Smoking
Check RatesGovernment Rate This Rate Is For Government Employees Only Active Duty Personnel On 2 Queen Standard
Non-Smoking
Check RatesGovernment Rate This Rate Is For Government Employees Only Active Duty Personnel On Standard Room Wh
Non-Smoking
Check RatesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired 1 King Bed 1 Be
Non-Smoking
Check RatesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired 1 King Bed Stan
Non-Smoking
Check RatesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired 1 King Bed Suit
Non-Smoking
Check RatesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired 2 Queen Beds St
Non-Smoking
Check RatesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired 2 Queen Standar
Non-Smoking
Check RatesMilitary Appreciation Leisure Rate For U S and Canadian Active Duty Veterans Retired Standard Room W
Non-Smoking
Check RatesSenior Discount 1 King Bed 1 Bedroom Suite 1 Bedroom Suite with Living Area Microwave, Minifridge So
Non-Smoking
Check RatesSenior Discount 1 King Bed Standard Comm Accessible Tub Room with Microwave, Minifridge
Non-Smoking
Check RatesSenior Discount 1 King Bed Suite Suite with Additional Living Area Microwave, Minifridge Sofa Bed
Non-Smoking
Check RatesSenior Discount 2 Queen Beds Standard Mobility Accessible Tub Room with Microwave, Minifridge
Non-Smoking
Check RatesSenior Discount 2 Queen Standard Mobility Accessible Roll Shower Room with Microwave, Minifridge Sof
Non-Smoking
Check RatesSenior Discount Standard Room When You Arrive At The Hotel We Will Do Our Best To Meet Your Room Typ
Non-Smoking
Check RatesState Government For North Carolina State Employess Only Official Business Only Each 1 King Bed 1 Be
Non-Smoking
Check RatesState Government For North Carolina State Employess Only Official Business Only Each 1 King Bed Stan
Non-Smoking
Check RatesState Government For North Carolina State Employess Only Official Business Only Each 1 King Bed Suit
Non-Smoking
Check RatesState Government For North Carolina State Employess Only Official Business Only Each 2 Queen Beds St
Non-Smoking
Check RatesState Government For North Carolina State Employess Only Official Business Only Each 2 Queen Standar
Non-Smoking
Local Attractions
OLD SALEM, REYNOLDA HOUSE, LJVM COLISEUM, BAPTIST HOSPITAL, FORSYTH MEDICAL CENTER, WAKE FOREST UNIVERSITY, WINSTON SALEM STATE UNIVERSITY.
Map & Attractions for Holiday Inn Exp Winston Salem, an IHG Hotel
Verified Reviews of Holiday Inn Exp Winston Salem
Below are the verified reviews from guests that we have booked recently: "Very good hotel. Good breakfast."
Overall Score5.0/ 5
Very good hotel; clean room. Staff members were great! Good breakfast.
Donnie S. (Individual traveler, booked 1 room), from 
29-Dec-2021 Verified Review, stayed from Sun Dec 26 to Mon Dec 27 2021 at a $88.00 average nightly rate. 
"Unwelcoming, Rude and Unprofessional Leadership."
Overall Score1.0/ 5
These last two years have been very challenging for so many people. I work in the healthcare field and have been working very long hours during this time. Well this month, my two adult children, youngest child and I decided to take a much needed vacation together to heal, rejuvenate and find closure to some very difficult events that occurred within our family and to celebrate my oldest daughter's birthday. After exploring Airbnb, VRBO and many other options, I decided to rejoin Entertainment.com on July 18th. That same night, I found quite a few great deals but narrowed it down to the Holiday Inn Express. I pre purchased two rooms and our family felt very confident that we made the best choice because of the consistent quality and excellent customer service our family always experienced at several other Holiday Inn Express locations in the past. I have been an IHG member for many years. Unfortunately, this consistent quality and excellent customer service did not apply at all to the Winston Salem property. Before starting our four hour trip, I called the hotel to request adjoining rooms. I spoke to what seemed like a very kind lady by the name of Jamie. She stated that she would take care of it. Upon arrival, I entered an empty lobby and no one was at the front desk. I looked around to see if there was a bell to ring or someone waiting on the side. No one. Then I heard someone yell from behind the desk something like “what do you want”. I could not see anyone so I kept looking to see who said that. The person yelled it again. I stated I was here to check in. I had to state it a couple of times before a young lady emerged so I could see her. The name “Jamie” was on her name tag. I stated, “Jamie, so you are Jamie. I talked to you on the phone.” “What's your name?”, Jamie roughly asked. I stated my name. Jamie then just proceeded to tell me that she could not find a second room reservation for me. She needed a second reservation number and she was unable to call me back to tell me because she did not have my phone number. Jamie stated that because I used a third party to purchase the rooms, she was not able to see the second room without another reservation number. She stated that I needed to call the third party I made the reservation through and ask them for the other reservation number. I tried to show her the reservation confirmation email I received, which broke down the two rooms I had pre purchased and showed the names for each room. Jamie REFUSED to even look at it – instead she continued to just bark at me that I needed to call the third party and would not budge to assist or try to be even somewhat accommodating. It just has to be noted here that I still have not received any sort of welcome, kind greeting, smile or been asked how she could be of assistance. Granted, I am somewhat shell shocked, taken aback and very confused by now. I feel like I am being barked at and treated as if I created this problem by booking my rooms through a “third party”. I proceeded to step away from the front desk to try to figure out how to reach Entertainment.com or IHG on a Saturday afternoon. I submitted a call back request from the email confirmation I received. My calls to IHG kept disconnecting. By now I was getting perturbed because none of this made any sense and Jamie was proving to be very rude and unprofessional. She started to ask me something while I was trying my best to reach someone at – as she said the “third party”. I told her to “hold on”. Well, she did not like that. At this point, I did not very much care what she liked. Meanwhile, my children are still waiting for me outside. Since it looked like it was going to be a while before I heard from Entertainment.com, I asked Jamie if there was anything she could do. She said no but I could just purchase another room. “Why would I do that if I paid almost $600 for two rooms for three nights???”, I asked. I asked if the manager was available. She said she was the manager. I figured because of her lack of decorum and customer service experience, that she must be an assistant or just new weekend manager. The name of the manager on duty was not posted behind the front desk and there were no business cards at the front desk. No phone number was posted at the front desk in case you had questions or comments either. I felt like I was in a real bind so I asked if I could just check into one of the rooms until this was sorted out. Jamie said sure, but I was beyond miffed at this point. I proceeded to tell her that her customer service skills were in need of much improvement – okay were just plain awful. What was Jamie's solution? Well, she told me that I could just leave since I had an attitude from the beginning and she will not let me stay at the hotel. Yep, she said that. By now my oldest daughter came in to see what was taking so long. It was then that I noticed that even though I could see the two rooms I bought in my name on the confirmation and each room had the same reservation number, I had labeled the 2nd room in my daughters name. I really did not realize that the reservation would have gone specifically in her name with the same reservation number. So I asked Jamie if she happened to see my daughter's name. Guess what…she did. Then she proceeded to say she asked me if there was another name and just proceeded to blame me and belittle me in front of my daughter. The main issue, among all the other issues, is if she had just taken a moment of her time (out of courtesy) to patiently review the email confirmation with me, I am positive this issue would have been resolved a lot sooner. You would think it would have ended there, but no, Jamie continued to be rude and disrespectful to me during check in. She kept talking directly to my daughter instead of me and just doing little things to talk down to me even when it came to the credit card for the room. Both rooms were already paid for and only my credit card info should have been needed for incidentals. She proceeded to insist that she needed a credit card for incidentals from my daughter which I know for a fact is not true. My daughter was very gracious about it but Jamie was just belittling. Then I realized that she did not realize that I was much older than I look. I look like I could be my kid's sibling. I set that straight. Jamie proceeded to realize who she was talking to and realize that all the proper information was already in her system – but of course she refused to acknowledge anything or apologize for her deplorable behavior. I must state though that this was by far the worst check in experience of my life. I literally had to step outside at one point and laugh so that I would not totally lose it because she acted so horribly and was so unprofessional. I knew that there was no way I could get refunded if I cancelled at this point but if I did not know any better, it was as if she was trying to make this experience so bad that I would cancel and forfeit all the funds or be intimidated into buying another room. No guest should even be tempted to feel that way. Well, no way. She was not going to ruin our entire weekend and she did not. The kid's and I really enjoyed our time together. When we finally got to our rooms, Entertainment returned my call. The gentleman was wonderful and even ensured a microwave was delivered to the room (I was not about to deal with Miss Jamie again). The rest of the staff were very friendly and helpful. The breakfast was very limited – which is understandable due to COVID shortages everywhere so you did not receive what was advertised. We were disappointed to see outdoor the pool closed this late in the summer. The exercise room was very minimal and only had one very old and loud treadmill. The overall quality of the Winston Salem Holiday Inn Express was not up to the quality we had become accustomed. Thankfully, the main thing the kid's and I needed was rest, relaxation and just some time to physically, mentally and spiritually refuel. Please beware of this Winston Salem property – especially, Jamie, who by the way ended up being the General Manager of the property?!?! This is very unfortunate and I know that Jamie's demeanor, actions, words and attitude do not represent IHG and just perhaps there is a reasonable explanation. Either way, there is absolutely no excuse for Jamie's deplorable behavior. My comments will go to her superiors because corrective action must be taken.
Rabah P. (Group coordinator, booked 2 rooms), from
04-Aug-2021 Verified Review, stayed from Sat Jul 31 to Tue Aug 03 2021 at a $85.99 average nightly rate. "Very Good"
Overall Score4.0/ 5
happy with the people and place.
Doug H. (Individual traveler, booked 1 room), from
28-Apr-2021 Verified Review, stayed from Fri Apr 09 to Sat Apr 10 2021 at a $73.29 average nightly rate. "Clean but needs to be remodeled."
Overall Score2.0/ 5
The floor in our bathroom is uneven and when you stand in the shower it sounds like you are going to fall through the floor. Also house keeping left cups for coffee in the room but none in the bathroom to brush your teeth with.
Dominic V. (Individual traveler, booked 1 room), from
14-Mar-2021 Verified Review, stayed from Fri Mar 12 to Sun Mar 14 2021 at a $84.15 average nightly rate. "Excellent"
Overall Score5.0/ 5
Excellent Service
Shannon H. (Individual traveler, booked 1 room), from
21-Oct-2020 Verified Review, stayed from Fri Oct 16 to Sun Oct 18 2020 at a $92.99 average nightly rate. "I did not get the room I reserved."
Overall Score1.0/ 5
I reserved a handicap equipped room with a shower chair. I clearly asked if this room had a shower chair because it is needed. They assured me it did. I booked the room. The room they gave me did not have one. I asked for one and they told me that room was taken. I had to find and go purchase a shower chair at a local store.
Kevin K. (Individual traveler, booked 1 room), from
03-Apr-2019 Verified Review, stayed from Sun Mar 24 to Tue Mar 26 2019 at a $104.00 average nightly rate. "I did not get the room I reserved."
Overall Score1.0/ 5
I reserved a handicap equipped room with a shower chair. I clearly asked if this room had a shower chair because it is needed. They assured me it did. I booked the room. The room they gave me did not have one. I asked for one and they told me that room was taken. I had to find and go purchase a shower chair at a local store.
Kevin K. (Individual traveler, booked 1 room), from
03-Apr-2019 Verified Review, stayed from Sun Mar 24 to Tue Mar 26 2019 at a $104.00 average nightly rate. "I did not get the room I reserved."
Overall Score1.0/ 5
I reserved a handicap equipped room with a shower chair. I clearly asked if this room had a shower chair because it is needed. They assured me it did. I booked the room. The room they gave me did not have one. I asked for one and they told me that room was taken. I had to find and go purchase a shower chair at a local store.
Kevin K. (Individual traveler, booked 1 room), from
03-Apr-2019 Verified Review, stayed from Sun Mar 24 to Tue Mar 26 2019 at a $104.00 average nightly rate. "I did not get the room I reserved."
Overall Score1.0/ 5
I reserved a handicap equipped room with a shower chair. I clearly asked if this room had a shower chair because it is needed. They assured me it did. I booked the room. The room they gave me did not have one. I asked for one and they told me that room was taken. I had to find and go purchase a shower chair at a local store.
Kevin K. (Individual traveler, booked 1 room), from
03-Apr-2019 Verified Review, stayed from Sun Mar 24 to Tue Mar 26 2019 at a $104.00 average nightly rate. "Holiday Inn March 9 thru 11."
Overall Score4.0/ 5
I was happy with my stay. The check in was efficient, the room was clean and smelled clean. Free WiFi was a very good perk. I didn't experience or notice any freeway noise. The hotel is in a good location to eating out and freeway entrance. No problem with my stay. Would stay again.
Nadine S. (Individual traveler, booked 1 room), from
18-Mar-2019 Verified Review, stayed from Sun Mar 10 to Mon Mar 11 2019 at a $91.76 average nightly rate. "Very nice stay."
Overall Score5.0/ 5
Rooms were comfortable and clean, nice beds. Good breakfast.
John C. (Individual traveler, booked 1 room), from
11-Dec-2018 Verified Review, stayed from Fri Dec 07 to Sat Dec 08 2018 at a $96.55 average nightly rate. Property Description
We are a 71 room, 3 floor hotel located in Winston Salem, NC on exit 192 from I-40. We offer an expanded hot breakfast buffet, fitness center, business center, and outdoor pool. There are 628 square feet of meeting space availalable which can hold 30 people max. Microwave and refrigerator in all rooms. There are a total of 7 king suites, 40 double queens, and 31 king beds in the hotel. Laundry facilities are also available
Details / Other Expenses
| Check In: | 4:00PM |
| Check Out: | 11:00AM |
| Year of Last Renovation: | 2013 |
| Floors: | 3 |
| Rooms: | 71 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 71 |
| Handicap Rooms: | 4 |
| Rooms with 1 Bed: | 23 |
| Rooms with 2 Beds: | 48 |
| Suites: | 7 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 1 View Spaces |
| Meeting Space: | 1311 sq. feet |
| Banquet Space: | Holds 25 people |
| Dist. to Food/Bars: | 1.0 Mi |
| Dist. to 24hr Restaurant: | 0.5 Mi |
| Dist. to Nearest Gym: | 0.5 Mi |
| Lounge/Bar Hours: | N/A |
| Pool Info: OUTDOOR POOL (SEASONAL) OPEN 9 AM- 10 PM | |
Policies / Expenses
| Cancellation: 1 WEEKS PRIOR TO ARRIVAL | |
| Nightly Parking: | 0 |
| Typical Group Deposit: | 25% |
| Total Taxes: | 12.75% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| State Tax: | 6.00% |
| Occupancy Tax: | 6.75% |
| Additional Person Fee: | 10.00 Per Person |
Amenities / Features
- Fitness and health center
- Laundry facilities
- Office or business center
- Private car parking
- Swimming pool - outdoor
Airport & Shuttle Information
PTI AIRPORT LOCATED IN GREENSBORO, NC IS 30 MILES AWAY. RDU AIRPORT IS 90 MILES AWAY AND SMITH REYNOLDS AIRPORT IS 10 MILES AWAY. TAXI FARE OR AIRPORT EXPRESS 1-800-WE-HURRY SERVICES ARE AVAILABLE.
Airport Shuttle? Sorry, no airport shuttle available.Breakfast Information
FREE HOT BREAKFAST
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are not allowed.About Holiday Inn
- Full-service hotel offering three different experiences: Holiday Inn Express ideal for the business traveler, Holiday Inn Resorts for family fun and relaxation, and the Holiday Inn Club Vacations, suitable for family and friends with spacious accommodations
- Offering comfort and family-oriented service, children stay and eat free at Holiday Inn properties
- Free high-speed internet access
- Restaurants and bars on-site with good food and drinks for all ages
- Indoor or Outdoor swimming pools based on location
- Great exercise facilities
- Based on select properties, Holiday Inn's The Hub is the perfect entertainment spot and gaming area with a media lounge, fire pits, etc.
The Holiday Inn highlights above are subject to change without notice.
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Meeting Rooms and Banquet Rooms at Holiday Inn Exp Winston Salem, an IHG Hotel
Below are the meeting, banquet, conference and event spaces at Holiday Inn Exp Winston Salem, an IHG Hotel.
Feel free to use the Holiday Inn Exp Winston Salem, an IHG Hotel meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Winston-Salem event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Down The Hall | 25 x 25 x 8 | 625 | --/-- | -- | 25 | 16 | 12 | 12 | --/-- | 25 | 25 | -- |
Close This Down The HallRoom Type: General Meeting Room Total Size: 625 Sq. Mi Dimensions: 25 x 25 x 8 Ft. Floor Level: Ground Level Power Outlets: 3 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
   | ||||||||||||
| Meeting Room | 28 x 24 x 7 | 686 | --/-- | -- | 25 | -- | 20 | 20 | --/-- | 25 | 25 | -- |
Close This Meeting RoomRoom Type: General Meeting Room Total Size: 686 Sq. Mi Dimensions: 28 x 24 x 7 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
Planning an Event? Winston-Salem Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about Holiday Inn Exp Winston Salem
What time is check in?
Check in time is 4:00PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 11:00AM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Holiday Inn Exp Winston Salem have?
There are 71 sleeping rooms in the hotel.
Is there any meeting space at Holiday Inn Exp Winston Salem?
Yes, they have 1 meeting room that can support various table layouts.
What kind of breakfast is at Holiday Inn Exp Winston Salem?
FREE HOT BREAKFAST
Can I get a AAA rate at Holiday Inn Exp Winston Salem?
Sorry, this hotel does not offer AAA hotel discounts at this time.
Can I get a Senior or AARP rate at Holiday Inn Exp Winston Salem?
Yes, they have stay dates that support Senior hotel discounts. Example room type: Senior Discount 1 King Bed 1 Bedroom Suite 1 Bedroom Suite with Living Area Microwave, Minifridge So
Is there a gym at Holiday Inn Exp Winston Salem?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Holiday Inn Exp Winston Salem?
Yes, there is a pool on-site at the property. OUTDOOR POOL (SEASONAL) OPEN 9 AM- 10 PM.
Testimonials:
"I currently have a student teacher, and she told her class about it. You have a great website and service! Thanks!" J.P. - Salem, VA
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