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Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Average
3.0/5
Based on 1013 guest reviews
- Outdoor pool at hotel
- Free comp. breakfast
- Access to gym on-site
- 99 sleeping rooms in hotel
- 5 floors in property
- 32 suites in property
- Check in: 3:00 PM
- Hotel has a green policy
- Group booking rating of 10.0/10
Standard prices by room type for the next 60 days
Room Types
Check Rates2 Queen Beds High Speed Internet Accessible Microwave, Refrigerator Full Breakfast
Non-Smoking
Check Rates2 Queen Beds High Speed Internet Accessible Microwave, Refrigerator Full Breakfast Free Breakfast
Non-Smoking
Check RatesAAA CAA Rate Suite 1 King Bed Full Breakfast Free WiFi Living Room Sofa Bed Microwave, Refrigerator
Non-Smoking
Check RatesSuite 1 King Bed Full Breakfast Free WiFi Living Room Sofa Bed Microwave, Refrigerator
Non-Smoking
Check RatesSuite 1 King Bed Sofa Bed Living Room, Microwave and Refrigerator High Speed Internet
Non-Smoking
Check RatesSuite 1 King Bed Sofa Bed Living Room, Microwave and Refrigerator High Speed Internet Accessible Ful
Non-Smoking
Check RatesSuite 1 King Bed Sofa Bed Living Room, Microwave and Refrigerator High Speed Internet Free Breakfast
Non-Smoking
Check RatesSuite 2 Queen Beds Full Breakfast Free WiFi Living Room Sofa Bed Microwave, Refrigerator
Non-Smoking
Check RatesSuite 2 Queen Beds Sofa Bed Living Room, Microwave and Refrigerator High Speed Intern
Non-Smoking
Check RatesSuite 2 Queen Beds Sofa Bed Living Room, Microwave and Refrigerator High Speed Intern Free Breakfast
Non-Smoking
Check RatesSuite 2 Queen Beds Sofa Bed Living Room, Microwave and Refrigerator High Speed Internet Accessible F
Non-Smoking
Local Attractions
Jacksonville Kennel Club, Naval Air Station, Orange Park Mall, AMC Movie Theaters, Clay County Fairgrounds, World Golf Village, Alltel Stadium, Cummer Museum, downtown Jacksonville, & Arts Walk in Riverside, Jacksonville International Airport
Map of Best Western Southside Hotel & Suites
Verified Reviews of Best Western Southside Hotel & Suites
Below are the verified reviews from guests that we have booked recently: "I may not stay at a Best Western again."
Overall Score3.0/ 5
I booked on line as price was reasonable and said was rated as very good. I arrived to sign in lobby saying they were remodeling and thee would no hot breakfast just grab and go bag. Fan in bathroom was loud and did not have a separate switch so every time I put the light on a very unpleasant noise. I had to go back to the front desk twice because key did not work. The third time the manager came with me and opened the door said it was ok. Well it wasn't the maintenance man came to room told me he would be back because he needed to reprogram. I was not feeling well it was during the hurricane, had my puppy with me and my stuff to carry. The bed had older spring under the mattress. In the morning I took a shower went to dry hair and the dryer did not work, so again to front desk to ask for a replacement. Manager said he would bring me one to room which he did but by then my hair was almost dry. When I decided to check out to find a different hotel I took my grab bag took a barely warm cup of tea for which they had only a small plastic glass normally used for juice. When I reached my new hotel there was a great hot breakfast for which I just got there in time before clean up. Later in the day I opened my go bag from the Best Western there was one bottle of water two small apples and some kind of Nutri bar. Very disappointing stay. I will say the Manager and the maintenance man were very nice the woman at the front desk not so much.
Josephine S. (Individual traveler, booked 1 room), from 
02-Oct-2022 Verified Review, stayed from Wed Sep 28 to Thu Sep 29 2022 at a $130.99 average nightly rate. 
"Dirty, delapidated and a mess!"
Overall Score1.0/ 5
I was relying on the rules and requirements Best Western Assoc. used to stand for. Big mistake! Lobby said they were undergoing renovation but that is no excuse for spills on floor in lobby and elevator, cracks and gouges in fixtures including ceramic chips in bath, odd set up of room where sink was separate from shower and toilet being right next to door. Unclean, dated faded old furnishings. Just felt creepy but I was halfway thru a long drive and didn't get in until 3:00 AM. Didn't have energy to look elsewhere and didn't want to lose nonrefundable payment. Also overcharged me $100 (double charged me) which I now have to dispute with credit card co. Couldn't wait to get few hours of sleep and get up and out of there! Creepy gross!
Cindy S. (Individual traveler, booked 1 room), from
19-Aug-2022 Verified Review, stayed from Mon Aug 15 to Tue Aug 16 2022 at a $104.00 average nightly rate. "Do not stay at Best Western Southside Hotel and Suites."
Overall Score1.0/ 5
Holes in the walls, all the shower fixtures were loose almost to the point of falling if and the place smelled. I checked out early and because I prepaid I lost money but the place was so bad I had to leave never to return again. Stay away from this place. The place was raked 3.5 stars and it should not have gotten one star.
Todd R. (Individual traveler, booked 1 room), from
21-Feb-2022 Verified Review, stayed from Fri Feb 18 to Tue Feb 22 2022 at a $99.49 average nightly rate. "The attention is good, but the smell are not in the room not good."
Overall Score1.0/ 5
I have bad experience that day because the elevator is not working, they expected repair in two weeks(not accepted) my bags are heavy. the smell in the floor and room stinks..
Manuel P. (Individual traveler, booked 1 room), from
18-Jan-2022 Verified Review, stayed from Fri Jan 07 to Mon Jan 10 2022 at a $85.99 average nightly rate. "Absolutely not worth it."
Overall Score2.0/ 5
For most hotels are a luxury especially a 120 dollars a night. I was welcomed with a weird room oder, sheets stains,and beds not made. I drove 11 hrs and all I wanted to do was sleep, as soon as I got in the bed the sheets near my face smelled like a mans balls sack. Do yourself a favor pay an extra 20 and go somewhere else.
Jeff F. (Individual traveler, booked 1 room), from
26-Nov-2021 Verified Review, stayed from Thu Nov 11 to Sat Nov 13 2021 at a $118.28 average nightly rate. "Easy"
Overall Score4.0/ 5
Staff? food? elevator sl take the stairs!
Markeisha J. (Individual traveler, booked 1 room), from
25-Nov-2021 Verified Review, stayed from Fri Nov 19 to Tue Nov 23 2021 at a $86.49 average nightly rate. "Disgusting"
Overall Score1.0/ 5
The room was horrible and smelled like mildew all over the room. Clothes were left behind with stains on them. The walls were filled with congestion stuff and my wife complained to the manager Bobby and he came up to evaluate the room and he smelled the same thing and said that this was ridiculous.
Angelina J. (Individual traveler, booked 1 room), from
08-Jun-2021 Verified Review, stayed from Fri Jun 04 to Sun Jun 06 2021 at a $104.99 average nightly rate. "Could have been a little cheaper."
Overall Score3.0/ 5
An my chair was cut up in room.
Patrick W. (Individual traveler, booked 1 room), from
16-Apr-2021 Verified Review, stayed from Sun Apr 11 to Wed Apr 14 2021 at a $85.32 average nightly rate. "Smelly Room"
Overall Score1.0/ 5
Room smelled awful. Crackheads everywhere.
Bradley L. (Individual traveler, booked 1 room), from
17-Mar-2021 Verified Review, stayed from Fri Mar 12 to Sun Mar 14 2021 at a $94.99 average nightly rate. "Please cancel all rooms."
Overall Score1.0/ 5
Due to covid19 we were not able to hold our event.
Shontey H. (Individual traveler, booked 1 room), from
30-Aug-2020 Verified Review, stayed from Sat Aug 29 to Mon Aug 31 2020 at a $87.75 average nightly rate. "Please cancel all rooms I were not able to cancel online. Due to the vivid 19."
Overall Score1.0/ 5
Please cancel all rooms.
Shontey H. (Individual traveler, booked 1 room), from
30-Aug-2020 Verified Review, stayed from Sat Aug 29 to Mon Aug 31 2020 at a $87.75 average nightly rate. "Please cancel all rooms."
Overall Score1.0/ 5
I wasn't able to cancel online. We don't need any rooms due to the pandemic.
Barbara P. (Individual traveler, booked 1 room), from
30-Aug-2020 Verified Review, stayed from Sat Aug 29 to Mon Aug 31 2020 at a $87.75 average nightly rate. "Pleasant Stay"
Overall Score4.0/ 5
Easy access from highway. Nice ?? place; friendly staff; helpful; clean room; clean lobby and common areas; bedding was comfortabl Wi good hotel computer with printer access; fitness room; good value; would recommend this hotel.
Roberta P. (Individual traveler, booked 1 room), from
18-Jan-2019 Verified Review, stayed from Fri Jan 18 to Sat Jan 19 2019 at a $73.16 average nightly rate. Property Description
Welcome to the Best Western Southside Hotel & Suites, located off I-295, Florida. Our south Jacksonville, FL hotel is only two miles from Naval Air Station Jacksonville. We are 11 miles south of downtown Jacksonville and 23 miles from Jacksonville International Airport (JAX).Sunny skies illuminate the sleekly designed lobby of the Best Western Southside Hotel & Suites - Collins Rd. Our hotel is located near attractions and businesses. Travelers have plenty to see during their stay in the Jacksonville, FL area. Our hotel's location is convenient to Veteran's Memorial Arena, Everbank Field, Kennel Club/Poker Room and the upscale St Johns Town Center. We're also near the rolling fairways of Eagle Harbor Golf Course, Club Continental, FL Yacht Club, and Jacksonville Zoo, MOSH, take a short ride to the beaches or explore St. Augustine culture and historic tours and premier outlet shopping. Since our hotel's location is in Jacksonville south, and borders Orange Park, we're perfect for military and government travelers. We're near Naval Air Station Jacksonville, Naval Air Depot and several military contractors. Our 500-sq-ft meeting room accommodates conferences and social events. Whether vacation or business brings you to our hotels, our amenities will satisfy your needs. Start each morning with hot complimentary breakfast. Use the free high-speed, wireless Internet access. Make use of our business center computers. Take time to enjoy the outdoor pool and an on-site fitness center. When you're staying around Jacksonville, our hotel's amenities make us the ideal choice. With helpful staff members always on hand for recommendations, tips and advice, they act as local ambassadors and know where guests can go for great local cuisine to exciting recreation. Business and family friendly and a 100% non-smoking hotel, guests feel right at home!
Green Sustainability
We are a certified Green Hotel
Details / Other Expenses
| Check In: | 3:00 PM |
| Check Out: | 11:00 AM |
| Year of Last Renovation: | 2022 |
| Floors: | 5 |
| Rooms: | 99 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 104 |
| Handicap Rooms: | 5 |
| Rooms with 1 Bed: | 66 |
| Rooms with 2 Beds: | 38 |
| Suites: | 32 |
| Room Windows: | Windows Don't Open |
| Cleaning Frequency: | Weekly |
| Meeting Rooms: | 1 View Spaces |
| Meeting Space: | 840 sq. feet |
| Banquet Space: | Holds 20 people |
| Dist. to Food/Bars: | 0.5 Mi |
| Dist. to 24hr Restaurant: | 0.5 Mi |
| Dist. to Nearest Gym: | 2.0 Mi |
| FEMA Approved: | Yes |
| Pool Info: Outdoor Pool- Currently closed for the season. Should re-open in March | |
Policies / Expenses
| Cancellation: Group cancellation is 30 days out without penalty. Individual reservations may be canceled twenty-four hours in advance without being charged | |
| Nightly Parking: | N/A |
| Typical Group Deposit: | credit card guarantee one night room & tax |
| Total Taxes: | 13.50% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| State Tax: | 7.00% |
| Occupancy Tax: | 6.50% |
Amenities / Features
- Air conditioning
- Alarm clock
- ATM
- Bus parking
- Clothes drying
- Complimentary breakfast
- Complimentary newspaper
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Electric Car Charging Station
- Electronic key card
- Elevator
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Hairdryer available
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Free WiFi Internet
- Ironing facilities
- Laundry facilities
- Laundry valet service
- Microwave in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Pets allowed
- Private bathroom in room
- Radio in room
- Refrigerator
- Self controlled heating/cooling system
- Spa
- Swimming pool - outdoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Telephone - Free local calls
- Television
- TV - Free Cable
- Voicemail
Airport & Shuttle Information
Jacksonville International Airport - 21 miles via I-295 & I-95 North. Airport transportation is available through area transportation companies.
Local Shuttle Info: Uber and Lift are available to schedule at your convenience. No shuttle on property
Breakfast Information
Complimentary Hot Breakfast Buffet included. This breakfast includes but is not limited to biscuits and gravy, sausage, eggs, waffles, bagels, English muffins, assorted danishes, assorted muffins, yogurt, cereal, milk, coffee, and fruit, apple, orange, and passion fruit juice.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.Pets are allowed with a $30 per night charge. Non-refunable
Parking Info
Complimentary Self Parking, bus parking available, charging stations available
Internet / WiFI
Complimentary Wi-Fi
Cleaning Policies
All Public Areas are sanitized and wiped down during each shift. All rooms are serviced once a week unless otherwise requested. All Best Western COVID requirements are being followed in each department.
About Best Western International
- 4000+ independently owned hotels located in over 100 countries
- Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
- 18 brands, including: Best Western, Best Western Plus, and Best Western Premier
- Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
- Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
- Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms
The Best Western International highlights above are subject to change without notice.
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Meeting Rooms and Banquet Rooms at Best Western Southside Hotel & Suites
Below are the meeting, banquet, conference and event spaces at Best Western Southside Hotel & Suites.
Feel free to use the Best Western Southside Hotel & Suites meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Jacksonville event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Conference Room | 25 x 15 x 0 | 375 | --/-- | -- | 10 | -- | -- | 15 | --/-- | -- | -- | -- |
Close This Conference RoomGreat meeting and conference room for up to 15 people. This room is set up as a boardroom daily but can be converted to theater-style for 10 people. This room does include a drop-down screen, refrigerator, and built-in cabinet for off-site catering. Room Type: General Meeting Room Total Size: 375 Sq. Mi Dimensions: 25 x 15 x 0 Ft. Floor Level: 1 Power Outlets: 4 Columns: 0 Windows: 1 Natural Light?: No Obstructions? No Built In Screens? Yes Built In Stage? No Built In A/V? Yes Amenities Available
 | ||||||||||||
Planning an Event? Jacksonville Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about Best Western Southside Hotel & Suites
What time is check in?
Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 11:00 AM based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Best Western Southside Hotel & Suites have?
There are 99 sleeping rooms in the hotel.
Is there any meeting space at Best Western Southside Hotel & Suites?
Yes, they have 1 meeting room that can support various table layouts.
What kind of breakfast is at Best Western Southside Hotel & Suites?
Complimentary Hot Breakfast Buffet included. This breakfast includes but is not limited to biscuits and gravy, sausage, eggs, waffles, bagels, English muffins, assorted danishes, assorted muffins, yogurt, cereal, milk, coffee, and fruit, apple, orange, and passion fruit juice.
What parking is available at Best Western Southside Hotel & Suites?
Complimentary Self Parking, bus parking available, charging stations available
How much does internet cost?
Complimentary Wi-Fi
Can I get a AAA rate at Best Western Southside Hotel & Suites?
Yes, they have stay dates that support AAA hotel discounts. Example room type: AAA CAA Rate 1 King Bed Full Breakfast Free WiFi, Microwave, Refrigerator
Can I get a Senior or AARP rate at Best Western Southside Hotel & Suites?
Sorry, this hotel does not offer senior hotel discounts at this time.
Is there a gym at Best Western Southside Hotel & Suites?
Yes, there is a gym/fitness area available on-site at the property.
Is there a pool at Best Western Southside Hotel & Suites?
Yes, there is a pool on-site at the property. Outdoor Pool- Currently closed for the season. Should re-open in March.
Testimonials:
"A joy to finally get a real person on the telephone that was willing to help me. You make finding a hotel that honors "groups" so much easier. She was very polite and helpful." A.S. - Norwalk, CT
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