"Terrible, didn't get to stay because hotel overbooked."
Overall Score1.0/ 5
Would give zero star if we could. This was our first time attending Moonrise Festival and the lodging situation had totally ruined it for us. Mind you, we booked this hotel on 06/06/2019 (TWO MONTHS BEFORE THE EVENT). We arrived at the hotel at 12PM, Saturday 08/10/2019; asking if we could do an early check in, the front desk person name was not obtained because the front desk person was 'SO' busy that she had told us to leave our luggage at the hotel and that if we leave our name down we would be all set when we get back from the festival. Fast forward to 11:30PM, Saturday 08/10/2019; we arrived at the hotel thinking we would have a room, but this a COMPLETELY FALSE. Again, forgot to get the receptionist's name as she kept disappearing to the room to the left of the check in area. So we arrived and was pretty much was told that there was no room for us, This would not be a big deal if they could've called us and let us know that there is no more room available; instead they waited until we arrived and started calling the neighboring hotels to see if they have rooms for us and the only closest available hotel is about 20 30 minutes from Crowne Plaza Baltimore Inner Harbor. IT DEFEATS THE PURPOSE OF USE BOOKING A HOTEL NEAR THE EVENT WHEN THE HOTEL THAT THEY WERE GOING TO SEND US IS NOT REMOTELY CLOSE TO THE EVENT. Also, hotel staff were very rude and unapologetic in regards to our situation, they told us that they will reimburse our payment and took down our email so that they will send us a complimentary stay (which we honestly do not care about because, again they might be overbooked and kick us out on our most time of need: when we need a place to stay). Just an advice, if you know your hotel is going to be overbooked, please have the decency to call you customer(s) and inform them that you could not accommodate their request. It's better that way than waiting for them to show up to your doorstep at 11:30PM and for them to expect a room but not get a room at all. VERY UNPROFESSIONAL.
11-Aug-2019 Verified Review, stayed from Sat Aug 10 to Sun Aug 11 2019 at a $107.76 average nightly rate.