"Our Experience was Absolutely awful. very disappointed."
Overall Score1.0/ 5
We arrived in town for a wedding friday night. Upon arrival with our large group of many hotel room blocks, a few rooms were filthy, including ours, were filthy. for example, the shower tub not drained of completely dirty bath water and stains all over the bed sheets. In addition, our records specifically said we paid for a king bed room and our room had one full size bed in it instead. After going up to ask the front desk employee to switch to a clean room, she was extremely disrespectful. She then stated her rooms were clean and if we were dissatisfied we should switch hotels. Upon asking her for a more realistic solution, she handed us a bottle of "cleaner", which was 100% water, without paper towels and told us to clean it ourselves. In addition, we had one towel in our room for the two of us staying in it. When we asked the hotel staff for more towels at breakfast the next morning and never received towels. After asking a different hotel employee hours later, still towels never came. This was the same problem across four rooms in our party. Someone had to run to Walmart and buy towels for the group. We are deeply sad for our friends, the bride and groom, that this was the experience their guests had when coming into town for their wedding. I would never stay here again and would like a refund.
09-Jun-2021 Verified Review, stayed from Fri Jun 04 to Sun Jun 06 2021 at a $60.30 average nightly rate.