"two NIGHT STAY IN HOTEL HELL."
Overall Score1.0/ 5
A short synopsis of our experience. When we arrived, the manager (I am assuming) and another female greeted us and put our luggage into our room. That was very much appreciated. I needed to use the REST ROOM that seemed to be full of tp but, I used it anyway. That was all it took to TO TOTALLY PLUG UP THE PUBLIC REST ROO. As we settled in, the problems started. We had a phone that didn't work. Called the front desk and eventually another phone was HANDED TO ME TO TRY. MY JOB I THOUGHT TO MYSELF. I didn't say anything, installed the phone and it worked. Next, the toilet in OUR ROOM #106 BACKED UP, we called the FRONT DESK AND WITHIN 10 MINUTES WE WERE GREETED AGAIN, BY THE MANAGER AND HANDED A PLUNGER. I SAID, WHY IS THIS MY JOB? I am a paying customer. SHE REPLIED NASTILY, I AM NOT GOING TO COME UNPLUG YOUR TOILET OVERTIME YOU PLUG IT UP LIKE YOU DID THE PUBLIC RESTROOM IN THE HALLWAY. I REPLIED THAT WAS ALREADY PLUGGED UP, DON'T BALAME IT ON ME. AS SHE WAS WALKING AWAY, I TOLD HER I DIDN'T LIKE HER NASTY ATTITUDE AND AM NOT STAYING FOR THE 2ND NIGHT THAT I HAD BOOKED. TO PLEASE CANCEL. SHE NEVER TURNED AROUND BUT YELLED BACK TO ME THAT I CANNOT GET MY MONEY BACK. I YELLED ALRIGHTY THEN, WE WILL HAVE TO SPEND ANOTHER NIGHT IN HOTEL HELL. Me and my friend that was traveling with me were speechless. PLUS THE ROOM NEVER GOT COLD, STUNK AND SMELLED MUSTY ALL THE TIME. Funny that the CHECK IN AREA WAS FREEZING COLD, SO MUCH SO THAT THE MEXICAN (I THINK) MANAGER WAS ALWAYS WEARING A SWEATSHIRT. Our bathroom sink had what LOOKED LIKE DRIED EPOXY WITH DIRT BLENDED IN WAS IN THE BOWL AREA. .DISGUSTING. We would NOT THINK OF EVEN TAKING A SHOWER IN OUR FILTHY ROOM. Lastly, later in the evening of our last night, the TV quit working. The MANAGER TOLD MY FRIEND THAT THE TV RUNS OFF THE LIGHT SWITCHES. .BUNCH OF BS. SHE BROUGHT US A DIFFERENT TV. .WHEN SHE CAME IN THE ROOM, MY FRIEND TRIED THE REMOTE AGAIN AND FOR SOME REASON THE TV THEN WORKED. The manager took the TV SHE BOUGHT WITH TOOK BACK WITH HER. THIS WAS THE WORST and DISGUSTING HOTEL STAY THAT ME and MY FRIEND HAVE EVER EXPERIENCED. I was visiting FAMILY IN OELWEIN AND BELIEVE ME, THE WORD IS OUT ABOUT YOUR CRUMMY HOTEL THERE. It would be VERY NICE FOR SOME SORT OF COMPENSATION FOR THIS HORRIBLE two NIGHT STAY. NOT IN THE MEANS OF ANY CREDIT TO BE USED IN THE FUTURE FOR ANOTHER STAY IN ANY OF YOUR HOTELS. I WILL NEVER, EVER STAY IN ANY HOTEL YOUR COMPANY OWNS! Kristi D Hanson Elgin, IL.
20-Sep-2020 Verified Review, stayed from Wed Sep 16 to Fri Sep 18 2020 at a $72.00 average nightly rate.