"Terrible Unsafe experience (zero consessions made to stay safe in the midst of a global pandemic) ho"
Overall Score1.0/ 5
Upon arrival, five unmasked people were crammed into a very tiny room being used as a lobby. When I asked if there was a way to check in with safe spacing (hello, we are in a world pandemic people), the receptionist acted confused. And when I explained, she basically said there was no way to stay safe, then offered to check me in through a window in the candy machine room. seriously. Then. to make things worse, despite showing her my receipt of payment, she said I had not paid and needed to contact expedia (huh, my reservation had nothing to do with expedia)and since she had no idea how to do that, she called the 'manager' (who also said she was brand new as well). Despite paying extra for a dog ($82.00 vs. the reception quoted price of $53.00, holy cow highway robbery), I was crammed into a room on the top floor with very difficult access. Also, there was no parking so I had to park behind the building we were staying in. Arriving a our room, there were five unmasked teenagers smoking pot right outside my door. (I don't mind pot, but don't want to have to get high to enter my room, or be exposed to COVID 19 because they can't be bothered to wear masks), who I was forced to squeeze myself between to get to our door. Upon opening the door, a fly hit me smack in the face. The room stunk worse than any room I have ever stayed in, reeking of stale smoke and disgusting synthetic perfume I assume was used to mask the filth. Also, the ice machine was broken. (Unacceptable, when no mini fridge is provided at $82 a night.) When I tried contacting 'petswelcome.com' to discuss these distressing issues, no one was available to talk. When I emailed 'Petswelcome' to have someone contact me, no one replied. I'm still waiting for someone to show up on your end and give a hoot. I personally think a complete reimbursement is a reasonable request. And in addition, do no blame the women in receoption. It is not their fault if they are not trained properly or given adequate resources to run a safe, healthy and accommodating motel.
20-Sep-2020 Verified Review, stayed from Thu Sep 17 to Fri Sep 18 2020 at a $69.99 average nightly rate.