"Worst hotel, not run right, don’t stay there."
Overall Score1.0/ 5
I was supposed to take my husband that had cancer and kidney issue, for a two night stay before his surgery to keep his mind busy and positive. So I could take him around Newport. I booked a nonsmoking room and I even called before I went to hotel to make sure, because my husband gets sick from smoke smells.we checked in and left our things in the room. It was freezing because the air was on high. We left until very late.didn't stay in the room.coming back late I could smell smoke in the hallway. When we got to our room and turned the air down. The smell started. My husband went to the desk to complain and the man named John tried to give him spray to cover up smell, but did not come check the room. We had to leave, they had no other place for us.The man at the desk disappeared as we sat for one hour and a half at the front desk to check out. I had to drive three hours home at four am because after being on the phone for over an hour and trying to find a new hotel at two 3am. I had no other choice my husband was getting very sick. It ruined our vacation that my husband and I really needed before his surgery. No manager has called back as of today august 16 to make this right. I have stayed many hotels and never had a problem. This Newport motel 6 is the hotel from hell. Needs new management. Could be a gem of a place with the right management.
16-Aug-2021 Verified Review, stayed from Mon Aug 02 to Wed Aug 04 2021 at a $107.99 average nightly rate.