"Room not ready until 7 PM."
Overall Score3.0/ 5
We booked this hotel the day before our one night stay and it was the cheapest option near Newport. The hotel room itself was good with a fridge, microwave and two queen beds. However, wi fi did not work for the first few hours and more importantly, the room was not ready until maybe 7 pm. They were severely behind in cleaning the used rooms and the halls were initially filled with people waiting for their rooms to be ready. They gave us a dirty room and did not do anything to make up for it. We left and came back an hour later and the room still wasn't ready. Finally, the cleaning staff saw us in our room and came to finish their job. We heard that a wedding party booked a lot of rooms and also they were short on cleaning staff that day two instead of three people. This is the first time that this has ever happened to us.
10-Jul-2019 Verified Review, stayed from Sat Jul 06 to Sun Jul 07 2019 at a $173.99 average nightly rate.