Our Hotel Planner Expert Reviews of Hampton Inn & Suites Nashville / Franklin (Cool Springs)
Our expert hotel planners periodically visit and review the hotels we represent in person.
"Great Hotel for Anyone"
Overall Score3.5/ 5
The Hampton Inn Franklin is exactly what you expect of a Hampton brand. Clean, functional and friendly service.Breakfast is included in the rate, and includes some hot items in addition to continental breakfast items. There are 37 suites on site with a kitchenette, which is great for
extended stay travelers as well. Kroger is located right next door to make a shopping trip simple. Speaking of nearby places, there are also restaurants and shopping within walking distance as well.PROS: Near things to do, breakfast included in rate, can accommodate extended stay travelers, duvet covers changed for every new guest.CONS: Extended stay rate can be a little higher than most people want to pay, a little tricky to find, but with GPS you can get there.
Aedan W, a local HotelPlanner Franklin expert from
20-Sep-2013 Verified Review
Verified Reviews of Hampton Inn & Suites Nashville / Franklin (Cool Springs)
Below are the verified reviews from guests that we have booked recently:
"Excellent"
Overall Score5.0/ 5
I had an awesome stay. The room was clean and fully stocked!
Leroy M. (Individual traveler, booked 1 room), from
08-Jul-2026 Verified Review, stayed from Mon Jul 06 to Thu Jul 09 2026 at a $137.99 average nightly rate.
"Recent Stay"
Overall Score5.0/ 5
Easy check in. Rooms neat and clean.
Julia M. (Group coordinator, booked 2 rooms), from
02-May-2026 Verified Review, stayed from Wed Apr 29 to Thu Apr 30 2026 at a $146.99 average nightly rate.
"Great Stay"
Overall Score5.0/ 5
Friendly desk staff, clean room. Breakfast was good.
Julia M. (Individual traveler, booked 1 room), from
24-Apr-2026 Verified Review, stayed from Sun Apr 19 to Mon Apr 20 2026 at a $120.99 average nightly rate.
"My Favorite"
Overall Score5.0/ 5
Hampton Inn is my favorite go to place to stay when I go to Cool Springs, TN. The rooms are spacious and clean. On my visit, the receptionist (K) was friendly and went out of her way to accommodate me, as the reservation was somewhat confusing due to two families with the same name. Thanks, Hampton, for hiring great employees.
Patricia F. (Individual traveler, booked 1 room), from
17-Jan-2026 Verified Review, stayed from Fri Jan 02 to Sun Jan 04 2026 at a $89.38 average nightly rate.
"Knowledgeable friendly staff"
Overall Score5.0/ 5
The lobby is lovely and so is our room. The staff treated us well.
Maggie H. (Individual traveler, booked 1 room), from
31-Dec-2025 Verified Review, stayed from Wed Dec 31 to Thu Jan 01 2026 at a $108.15 average nightly rate.
"Very efficient"
Overall Score5.0/ 5
Clean room, comfortable bed. Breakfast had a variety of choices. Overall a good experience.
Margaret B. (Individual traveler, booked 1 room), from
03-Nov-2025 Verified Review, stayed from Fri Oct 31 to Sun Nov 02 2025 at a $115.62 average nightly rate.
"two nights, three days at the Hampton Inn."
Overall Score5.0/ 5
Everything was great! Our room was comfortable and clean, the staff were courteous and helpful, especially the guy at the front desk. We had a lot of family there and gathered a few times in the lobby and we got a bit loud, but he was fine with it and we had no issues. Our coffee maker in the room didn't work, when I let the desk clerk know he called a Maintenace guy and it was replaced quickly. Would definitely recommend this place!
Vicky S. (Individual traveler, booked 1 room), from
24-Aug-2025 Verified Review, stayed from Thu Aug 21 to Sat Aug 23 2025 at a $108.99 average nightly rate.
"Very Good"
Overall Score4.0/ 5
My experience would have been excellent had it not been for the issues with the television. It was difficult figuring out how to change channels. Additionally, after selecting a channel, it would timeout and cut off. Leaving you to have to go through the process of trying to select a channel.
Artro W. (Individual traveler, booked 1 room), from
19-Aug-2025 Verified Review, stayed from Sat Aug 16 to Sun Aug 17 2025 at a $162.99 average nightly rate.
"Very Good"
Overall Score4.0/ 5
My experience would have been excellent had it not been for the issues with the television.
Artro W. (Individual traveler, booked 1 room), from
19-Aug-2025 Verified Review, stayed from Sat Aug 16 to Sun Aug 17 2025 at a $162.99 average nightly rate.
"Impressive"
Overall Score5.0/ 5
Suzanne J. (Individual traveler, booked 1 room), from
27-Jul-2025 Verified Review, stayed from Sun Jul 27 to Mon Jul 28 2025 at a $148.99 average nightly rate.
"Good Welcome."
Overall Score5.0/ 5
Prompt, courteous and very helpful staff.
Patricia S. (Individual traveler, booked 1 room), from
16-Jun-2025 Verified Review, stayed from Wed Jun 11 to Thu Jun 12 2025 at a $119.99 average nightly rate.
"Pleasant Stay"
Overall Score4.0/ 5
Staff was very friendly. Room was clean and well stocked. Breakfast was good. Very pleasant stay!
Shannon C. (Individual traveler, booked 1 room), from
24-Apr-2025 Verified Review, stayed from Tue Apr 22 to Wed Apr 23 2025 at a $160.72 average nightly rate. Property Description
Located in the heart of Historic Franklin, TN, home to many Civil War battle sites, just a few miles south of Nashville, we are a 127 room hotel waiting to host you and your guests. We offer 2 room apartment style king suites with kitchenettes, as well as double and king rooms. We feature the signature Hampton Inn Cloud Nine beds as well as the complimentary hot On the House breakfast daily. We have an outdoor pool as well as an on site fitness center. We are adjacent to Cool Springs Galleria Mall and in the midst of 100 restaurants, finding something to do during your down time will be no problem. During the pandemic, we have intensified our cleaning procedures and are proud participants of the Hilton CleanStay program. We take the extra time in each room to make sure that it is extra clean and all high touch points are sanitized. Green Sustainability
We recognize our critical responsibility to protect our planet and preserve the beautiful destinations in which we operate for generations to come. Since 2009, we have used our award-winning LightStay corporate responsibility management system to measure, report and improve our environmental impact across our global portfolio of managed and franchised hotels. We are proud to be taking a leadership position in fighting climate change, as the first major hotel company to launch science-based targets to reduce greenhouse gas emissions in line with the Paris Agreement. We are also taking major steps to reduce waste across our portfolio, to improve water stewardship, and to implement sustainability initiatives in our supply chain.
Details / Other Expenses
| Check In: | 3:00 |
| Check Out: | 12:00 |
| Year of Last Renovation: | 2019 |
| Floors: | 4 |
| Rooms: | 127 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 127 |
| Handicap Rooms: | |
| Suites: | 38 |
| Room Windows: | Windows Don't Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 1 View Spaces |
| Meeting Space: | 23.2 sq. meters |
| Banquet Space: | Holds 10 people |
| Dist. to Food/Bars: | On-site |
| Dist. to 24hr Restaurant: | 0.8 Km |
| Dist. to Nearest Gym: | On-site |
Pool Info: Our outdoor pool is open Memorial Day to Labor Day. |
Policies / Expenses Cancellation: Group cancellation according to signed conract. Typically 30 days prior to arrival. |
| Nightly Parking: | 00.0 |
| Total Taxes: | 17.75% |
| Total Misc Fees: | ₫0.00 VND (mandatory resort fees/taxes) |
| State Tax: | 9.75% |
| Occupancy Tax: | 4.00% |
| City Tax: | 4.00% |
Amenities / Features
Airport & Shuttle Information
Nashille International Airport14 miles NETaxi Service approx $40.00
Airport Shuttle?
Sorry,
no airport shuttle available.
Breakfast Information
We offer complimentary breakfast to include hot items such as eggs, back/sausage, and potato items. Continental breakfast items and cook your own waffles are also included. On the go breakfast bags are available and fresh fruit.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.
We do accept pets up to 50 lbs. There is a $50 non refundable deposit. Parking Info
Internet / WiFI
We offer complimentary wifi throughout the entire hotel.
Cleaning Policies
We are proud participants of the Hilton Cleanstay and take the safety of all guests and team members seriously. A Cleaner Stay from Check-in to Check-OutHilton has partnered with RB, makers of Lysol® & Dettol®*, to help deliver an even cleaner stay for our guests with the Hilton CleanStay program. Building on our already rigorous cleaning standards, the program includes:-Hilton CleanStay Room Seal to indicate that guest rooms haven’t been accessed since they were cleaned-Extra disinfection of top 10 high touch areas in guest rooms including light switches and door handles-Increased cleaning frequency of public areas and fitness centers-Guest-accessible disinfecting wipes at entrances and high traffic areas-Enhanced cleaning & other changes to buffets, in-room dining and meeting spaces-Industry-leading contactless check-in and check-out with Digital Key at more than 4,700 properties globallyOur promise is to deliver the same level of reliable and friendly service you’d expect from Hilton, b
About Hampton Inn
- All US locations offer coffee & tea in the lobby at no cost
- Free Hot Breakfast serving fresh-baked waffles and oatmeal with toppings
- Offer 'On the Run' breakfast bags during the week if you're in a hurry
- Free daily newspaper on weekdays
The Hampton Inn highlights above are subject to change without notice.
Hampton Inn & Suites Cool Springs, Hampton Inn & Suites Franklin, Hampton Inn & Suites Nashville/Franklin (Cool Springs)