Verified Reviews of Hawthorn Suites by Wyndham Below are the verified reviews from guests that we have booked recently:
"Dirty with Limited Linens, Blankets and Towels!"
Overall Score2.0/ 5
Most of the staff were accommodating, but the hotel was dirty, sticky and had trash throughout the landscape. The two bedroom suite was great for our group, but the smoke detector was taken out in the 1st floor bedroom and had wires hanging down/exposed, without the smoke detector unit present. One of the GMs, which may have been the nighttime one, just kept saying, "I'm doing what I can with what I have." One of our families moved to another hotel because their room was so bad and another had to switch rooms. Rooms were not ready for 3pm check-in, even when some of us arrived at 7 pm! The hotel did not have blankets or comforters available and when I asked for two for our rooms, the GM said they only have enough for one per room because they "keep disappearing." They don't have enough towels to replace when the rooms are cleaned so they have to wait until the staff washes and dries them in order to replenish rooms. Floors in rooms, breakfast area tables and counters were sticky or maybe caked with old syrup, not really sure which is the case. The rooms and outside of the hotel need to be updated because it looks like a run down apartment complex and the landscaping has trash and junk all around. Upstairs bedrooms have old TVs that don't seem to get all of the channels. I'm glad we didn't spend more money on this place, but it unfortunately was one of the only ones that could accommodate our team for a soccer tournament.
06-May-2014 Verified Review, stayed from Fri May 02 to Sun May 04 2014 at a $89.00 group rate.
Response from Management on 11-Sep-2014:
"Decent for the Price"
Overall Score3.0/ 5
The rooms were nice and decent for the price. You could see they have been updating the rooms which is good. The room rate fluctuated from day to day, but they did make good with everybody adhering to the group rate we agreed on. Overall, it was a decent stay.
03-Dec-2013 Verified Review, stayed from Wed Nov 27 to Sun Dec 01 2013 at a $60.35 group rate.
Response from Management on 11-Sep-2014:
Customer Reviews of Hawthorn Suites by Wyndham
Enjoy the home away from home feel of a private Studio Suite or Two Bedroom Suite at the Hawthorn Suites by Wyndham. Studio suites include a living room area with a fireplace (in most suites), fully equipped kitchens with stove/oven, full-size refrigerators, dishwashers, microwaves and all basic necessities. Our Studio Suites also offer a king size bed, work desk, spacious bathrooms and a full size sleeper sofa. Our Two Bedroom Suites offer the same as our Studio Suites but add a loft bedroom with king size bed, television and another full bathroom.Extra Amenities: Every suite includes a full size coffee maker with coffee, voicemail, complimentary Wireless High Speed Access and dial in direct lines (available through the front desk).Complimentary Meals: We offer a hot hospitality breakfast buffet daily. Outdoor Activities: Pool, BBQ area and sports court (seasonal).Fitness Opportunities: Exercise room on property.
Details / Other Expenses
|Year of Last Renovation:||2008|
|Corridors:||All Rooms Have Exterior Hallways|
|Non Smoking Rooms:||88|
|Room Windows:||Windows Do Open|
|Meeting Rooms:||1 View Spaces|
|Meeting Space:||250 sq. feet|
|Dist. to Food/Bars:||0.3 Mi|
|Dist. to 24hr Restaurant:||1.0 Mi|
|Dist. to Nearest Gym:||2.0 Mi|
Outdoor pool open from 10 am - 10 pm.
Policies / Expenses
4 pm same day
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|State Tax:|| 7.00%|
|City Tax:|| 7.00%|
|Country Tax:|| 3.00%|
|Parking Fee:|| 0.00 Per Night|
|Cleaning Fee:|| 0.00 Per Night|
|Gym Fee:|| 0.00 Per Day|
|Rooms Wireless Internet Fee:|| 0.00 Per Day (All Rooms)|
|Rooms Wired Internet Fee:|| 0.00 Per Day (Select Rooms Only)|
|Meeting Wireless Internet Fee:|| 0.00 Per Day|
Amenities / Features Pet Friendly? Yes! Pets are allowed.
A $50.00 non-refundable pet cleaning fee does apply per room. Pets must be on a leash at all times while on Hotel property. Pet Excretions must be picked up by pet owner. Hotel has a dog walk area with pickup bags available. Pets found not on leash or excretions not picked up will lose entire pet fee. Guests found to have pets, but not registered with hotel will be charged the full pet fee amount. Rooms with pets will only be cleaned by hotel staff if pets are caged or owners are in room with pets restrained. Guest room will not be cleaned if pets are loose inside room. Pet owners will also be responsible for any damages incurred by their pets.
Airport & Shuttle Information
Toledo Express Airport- 7.2 miles away.
Local Shuttle Info: Shuttle service available upon request. Complimentary for locations within a 10 mile radius.
Airport Shuttle? Sorry
airport shuttle available.
Complimentary Hot Breakfast Buffet
About Hawthorn Suites
- Studios and large one/two bedroom suites with cable
- Premium channel packages available
- Fully-equipped kitchens with full-size refrigerators, microwave and dishwasher
- On-site convenience store selling drinks, snacks, and frozen prepared meals
- Business services with free copying and faxing
- Guest laundry facility ideal for extended stays
- Valet dry cleaning services with free pick-up and delivery based on location
- Social hour serving free drinks and snack based on location
- Cat and dog friendly
The Hawthorn Suites highlights above are subject to change without notice.