Verified Reviews of Extended Stay America Houston Westchase Richmond
Below are the verified reviews from guests that we have booked recently:
"Bad hotel with no management nor corporate relation"
Overall Score1.0/ 5
I booked the hotel. The room had no air conditioning, the refrigerator doors could not be opened, the elevator did not work, the entry light switch had no electrical plate (you can get electrocuted) and customer service desk had only one worker who refused to let me talk to his manager. He refused talking to me. Leave if you wished per customer service at the desk. So I left and went to Quality Inn & Suites which was 100% better. Called Hotel corporate office and got passed on and a promise that some one in the relation office would call the next day. She expected the customer to move to the next Extended Stay America and pay for it again the second time. It was horrible. I had to call my business partners and told them to cancel their reservation and head to Quality Inn & Suites next door. A/C was not repaired until the next day along with the elevator. I had to open my entry door to let the cool air come in the room since it was over 80 degrees. Never had a time consuming delay due to the hotel. Will report to BBB.
Verified Review, stayed from Mon Jun 02 to Wed Jun 04 2014 at a $99.99 average nightly rate.
Customer Reviews of Extended Stay America Houston Westchase Richmond
Extended Stay America, a member of the Extended Stay Hotels brand, is ideally suited for travelers in a group. No matter how long you will be staying with us, you are sure to enjoy our hotel suites, which feature plenty of room to relax, a fully-equipped kitchen with a full-size refrigerator, WiFi internet access, and ample workspace. Groups traveling for extended stays will appreciate personalized voicemail and an on-site laundry facility. Extended Stay America Houston - Westchase is the ideal choice for groups traveling for business or pleasure. Many of our guests enjoy a visit to: Houston Medical Center, Reliant Stadium and Conference Center, Museum District, Houston Zoo, George R. Brown Convention Center, or any of the other attractions in the Houston area.
Details / Other Expenses
|Year of Last Renovation:
||All Rooms Have Interior Hallways
|Non Smoking Rooms:
||Windows Do Open
Policies / Expenses
6:00 PM the day of arrival
|Total Misc Fees:
(mandatory resort fees/taxes)
Amenities / Features
Yes! Pets are allowed.
Pet friendly hotel. $25 pet fee per night - not to exceed $150.00 per stay
Airport & Shuttle Information
IAH is about a $75 cab ride and Hobby is about a $50 cab ride to the hotel
Airport Shuttle? Sorry
airport shuttle available.
About Extended StayAmerica
- 8-item Superstart Breakfast which includes delicious and warm cinnamon rolls and free coffee refills 24/7
- Free Wi-Fi service in rooms and lobby area
- Eco-friendly hotel brand reducing water and lighting waste
- Children 17 and under stay free per adult family room
The Extended StayAmerica highlights above are subject to change without notice.
Extended Stay America Houston Westchase