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Very Good
4.0/5
Based on 1878 guest reviews
- We have an indoor pool ready for use
- Fitness / Gym is on-site
- 240 rooms in property
- Hotel has 11 floors
- Hotel has 8 suites
- Check-in: 3:00pm
- Group score of 10.0/10
- 18 conference rooms in property
Standard prices by room type for the next 60 days
Local Attractions
Progressive Field, Rock and Roll Hall of Fame, CSU Wolstein Center, Quicken Loans Arena, Jacobs Pavilion at Nautica, Playhouse Square Theaters, Great Lakes Science Center, Cleveland Zoo and Rain Foest, House of Blues, Jack Casino, Pickwick and Frolic
Map / Landmarks Near Hilton Garden Inn Cleveland Downtown
Verified Reviews of Hilton Garden Inn Cleveland Downtown
Below are the verified reviews from guests that we have booked recently:"Good Cleveland Stop."
Overall Score5.0/ 5
We found the hotel with ease and checked in very safely. Room was very clean and comfortable and we were given a take and go breakfast.
Carolyn F. (Individual traveler, booked 1 room), from 
08-Oct-2020 Verified Review, stayed from Tue Oct 06 to Wed Oct 07 2020 at a $103.99 average nightly rate. 
"Not a real nice palce."
Overall Score3.0/ 5
It was not overly clean. Had no amenities to speak of when their website said it had a bar and restaurant. Just average for a Hilton.
Gina S. (Individual traveler, booked 1 room), from
20-Aug-2020 Verified Review, stayed from Wed Aug 19 to Thu Aug 20 2020 at a $105.99 average nightly rate. "Girls Weekend"
Overall Score5.0/ 5
Katie was great at check in and check out. The whole staff was friendly and helpful and made our stay relaxing.
Lequetta G. (Individual traveler, booked 1 room), from
17-Feb-2020 Verified Review, stayed from Fri Feb 14 to Sun Feb 16 2020 at a $90.25 average nightly rate. "Okay Hotel"
Overall Score3.0/ 5
The food at the restaurant was not so good.
Lisa S. (Individual traveler, booked 1 room), from
18-Aug-2019 Verified Review, stayed from Thu Aug 08 to Mon Aug 12 2019 at a $159.00 average nightly rate. "Hilton Garden Inn."
Overall Score5.0/ 5
Clean and quiet. Room was available when I arrived around noon on Friday and they allowed me an extra hour for a late check out.
James L. (Individual traveler, booked 1 room), from
15-Aug-2019 Verified Review, stayed from Thu Aug 08 to Sun Aug 11 2019 at a $159.00 average nightly rate. "Convenient and Welcoming."
Overall Score5.0/ 5
Stayed at this location for the AgeGroup National Championships. Front desk staff very hospitable and helpful. This location close to venue and good restaurants.
Dave H. (Individual traveler, booked 1 room), from
14-Aug-2019 Verified Review, stayed from Fri Aug 09 to Mon Aug 12 2019 at a $159.00 average nightly rate. "Nice enough but charged for items not used/purchased."
Overall Score3.0/ 5
In general the hotel itself is nice. The staff was courteous and helpful (until I called to discuss a billing discrepancy). When we checked into the room, there were two bottles of water with tags stating that the first two bottles were complimentary and then we would be charged $2 per bottle after that. We did not touch the provided water until our last night when we consumed those first two bottles that were left in our room. When I reviewed the bill, I noticed that we had been charged for four bottles of water. No charge on the first night (I guess that was our assumed complimentary water) but then charged for two bottles each of the next two nights. Basically they just assumed that we drank bottles of water that were never given to us. And since the maid never replaced our waters, I question how they were able to charge us. I am assuming that they just charge everyone for the water that they are never drinking. The staff member I talked to didn't seem concerned about this or interested in helping. And I have not received a refund. Even if I had misread the tag and they did intend to charge us for the first two bottles, there still remains the fact that we only ever received two bottles in our room. Yet we were charged for 4. While $8 is a small amount, this sort of shady practice leads me to believe that there are other misrepresentations and deceptions taking place within this hotel. A company that takes advantage of it's customers is not one I wish to give my business to. I will not return to a Hilton Garden Inn and I will be sure to tell everyone I know about the shady practices of this company.
Jennifer M. (Individual traveler, booked 1 room), from
13-Aug-2019 Verified Review, stayed from Thu Aug 08 to Sun Aug 11 2019 at a $159.00 average nightly rate. "Great staff and excellent customer service."
Overall Score5.0/ 5
Loved our stay and experience at the hotel.
Jim G. (Individual traveler, booked 1 room), from
11-Aug-2019 Verified Review, stayed from Thu Aug 08 to Mon Aug 12 2019 at a $159.00 average nightly rate. "Comfortable"
Overall Score4.0/ 5
Very comfortable accommodations, clean, helpful staff and quiet.
Chary G. (Individual traveler, booked 1 room), from
10-Aug-2019 Verified Review, stayed from Thu Aug 08 to Sun Aug 11 2019 at a $159.00 average nightly rate. "Service was good but the restaurant food was average."
Overall Score3.0/ 5
Front desk service was good the bartender was good but the food from the restaurant was average.
Donald K. (Individual traveler, booked 1 room), from
10-Aug-2019 Verified Review, stayed from Fri Aug 09 to Sat Aug 10 2019 at a $159.00 average nightly rate. "Top Notch"
Overall Score5.0/ 5
THE LOCATION WAS DYNAMITE. THE STAFF WERE GREAT. THE ROOM WAS ACCOMADATING. EVERYTHING WAS WONDERFUL.
Brenda G. (Individual traveler, booked 1 room), from
23-Dec-2018 Verified Review, stayed from Sat Dec 22 to Sun Dec 23 2018 at a $113.36 average nightly rate. Property Description
Conveniently located downtown Cleveland, across the street from Progressive Field, Quicken Loans Arena, and CSU Wolstein Center. Comp high-speed wired and wireless Internet in all rooms and meeting rooms, comp business center, On-Site Garden Grill Restaurant serving breakfast and Dinner daily, 24 hour pantry, free local calls, 17,000 sq ft of flexible meeting and banquet space with natural lighting.
What you need to know
Nearby Attractions – Located two blocks from “the Q” (Quicken Loans Arena) and the CSU Wolstein Center, and across the street from Progressive Field, the Hilton Garden Inn Cleveland Downtown puts you in the center of the action. Also easily accessible from all major interstates in the vicinity (I-90, I-77, and I-71), this hotel is a fantastic choice for business and pleasure travelers visiting Cleveland. Complimentary shuttle service transports guests to downtown hot spots every weekday from 7 a.m. to 7 p.m. Those traveling with a vehicle may park on site for a fee.
Perks & Amenities – To best accommodate business guests, two complimentary business centers are available 24 hours a day, and high-speed wireless/wired Internet is provided at no charge in the building and in all guest rooms. Work out at the fitness center, then cool off in the indoor pool after a day of travel or business meetings. Or just grab a drink at Harvey’s, a martini-style bar furnished with large-screen TVs so you can keep up with all the news, sports, and entertainment that interest you. Open for breakfast and dinner, the Great American Grill is a casual dining option on the hotel property; evening room service is offered, too.
Guest Rooms – The Hilton Garden Inn Cleveland Downtown’s 240 guest rooms are elegantly decorated and amply appointed with flat-screen televisions, movies on demand, a microwave, refrigerator, coffeemaker, spacious work area, and the signature Garden Sleep System bed, which can be adjusted to your comfort level.
Hotel Features – Seeking out space for a business conference or special event? Consider the Gateway Conference Center and the stunning and spacious Carnegie Ballroom, both of which have been masterfully renovated to preserve their historic charm and blend modern touches in these spaces whose original structure and design date back to 1922.
Perks & Amenities – To best accommodate business guests, two complimentary business centers are available 24 hours a day, and high-speed wireless/wired Internet is provided at no charge in the building and in all guest rooms. Work out at the fitness center, then cool off in the indoor pool after a day of travel or business meetings. Or just grab a drink at Harvey’s, a martini-style bar furnished with large-screen TVs so you can keep up with all the news, sports, and entertainment that interest you. Open for breakfast and dinner, the Great American Grill is a casual dining option on the hotel property; evening room service is offered, too.
Guest Rooms – The Hilton Garden Inn Cleveland Downtown’s 240 guest rooms are elegantly decorated and amply appointed with flat-screen televisions, movies on demand, a microwave, refrigerator, coffeemaker, spacious work area, and the signature Garden Sleep System bed, which can be adjusted to your comfort level.
Hotel Features – Seeking out space for a business conference or special event? Consider the Gateway Conference Center and the stunning and spacious Carnegie Ballroom, both of which have been masterfully renovated to preserve their historic charm and blend modern touches in these spaces whose original structure and design date back to 1922.
Details / Other Expenses
| Check In: | 3:00pm |
| Check Out: | 11:00am |
| Year of Last Renovation: | 2017 |
| Floors: | 11 |
| Rooms: | 240 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 240 |
| Handicap Rooms: | 6 |
| Rooms with 1 Bed: | 114 |
| Rooms with 2 Beds: | 126 |
| Suites: | 8 |
| Room Windows: | Windows Don't Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 18 View Spaces |
| Meeting Space: | 28681 sq. feet |
| Banquet Space: | Holds 300 people |
| Dist. to Food/Bars: | On-site |
| Dist. to 24hr Restaurant: | 1.0 Mi |
| Dist. to Nearest Gym: | On-site |
| Lounge/Bar Hours: | 5PM-12AM |
| Pool Info: Indoor Heated Salt Water Pool and whirl poolDaily 5am-10p | |
Policies / Expenses
| Cancellation: 48 hours prior to arrival | |
| Nightly Parking: | $18 |
| Typical Group Deposit: | 1000 |
| Total Taxes: | 16.50% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| State Tax: | 8.00% |
| Occupancy Tax: | 5.50% |
| City Tax: | 3.00% |
| Food and Beverage Tax: | 8.00% |
| Audio Visual Tax: | 8.00% |
| Parking Fee: | 18.00 Per Night (negotiable) |
| Additional Person Fee: | 10.00 Per Person |
| Rooms Wireless Internet Fee: | 0.00 Per Day |
| Meeting Wireless Internet Fee: | 0.00 Per Day |
| Food and Beverage Service Charge: | 22.00% |
| Audio Visual Service Charge: | 22.00% |
Amenities / Features
- Air conditioning
- Alarm clock
- ATM
- Baggage storage facilities
- Central location
- Clothes drying
- Complimentary newspaper
- Conference facilities
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Credit card accepted: Diners Club
- Dinner available
- Electronic key card
- Elevator
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Games room
- Hairdryer available
- Handicap accessible
- Ice Maker
- Internet - wireless
- Internet - ethernet
- Free WiFi Internet
- Ironing facilities
- Jacuzzi
- Laundry facilities
- Licensed bar
- Movies in room
- Microwave in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Private bathroom in room
- Private car parking
- Quiet location
- Radio in room
- Refrigerator
- Restaurant
- Self controlled heating/cooling system
- Shop
- Shower
- Swimming pool - indoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Television
- TV - Free Cable
- TV Channel: HBO
- TV room
- Voicemail
Airport & Shuttle Information
Cleveland Hopkins Airport, 12 milesBurke Lake Front Airport, 2 miles
Local Shuttle Info: Complimentary within designated area from; certain hour and time restrictions may apply
Breakfast Information
Full Cooked to Order Breakfast Buffet @ $14.95 per person
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are not allowed.Parking Info
Min of $18.00 Vehicle Parking/$50 Bus Parking
Internet / WiFI
Complimentary
About Hilton Garden Inn
- Spacious meeting rooms with onsite catering services and audiovisual equipment available
- 24 Hour Business Center and Free Wi-Fi
- Plus Hypoallergenic Pillows
- Convenient Pavilion Mart open 24/7 offering late night snack, beverages, and more
- Onsite Dining with Lunch and Dinner offered in most locations
- Full Cooked-to-Order Breakfast
The Hilton Garden Inn highlights above are subject to change without notice.
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Meeting Rooms and Banquet Rooms at Hilton Garden Inn Cleveland Downtown
Below are the meeting, banquet, conference and event spaces at Hilton Garden Inn Cleveland Downtown.
Feel free to use the Hilton Garden Inn Cleveland Downtown meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Cleveland event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Edison I Ballroom | 45 x 51 x 14 | 2295 | 150/150 | 120 | 120 | 55 | 66 | 55 | 14/11 | 240 | 230 | -- |
Close This Edison I BallroomRoom Type: Ballroom Total Size: 2295 Sq. Mi Dimensions: 45 x 51 x 14 Ft. Floor Level: Ground Level Power Outlets: 8 Windows: 6 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
| ||||||||||||
| Edison II Ballroom | 38 x 53 x 12 | 2068 | 120/120 | 80 | 75 | 50 | 59 | -- | 13/10 | 160 | 207 | -- |
Close This Edison II BallroomRoom Type: Ballroom Total Size: 2068 Sq. Mi Dimensions: 38 x 53 x 12 Ft. Floor Level: Ground Level Power Outlets: 8 Columns: 0 Windows: 0 Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
| ||||||||||||
| Edison I | 51 x 45 x 11 | 2355 | --/-- | -- | 140 | 50 | -- | -- | 20/-- | 280 | 220 | -- |
Close This Edison IRoom Type: General Meeting Room Total Size: 2355 Sq. Mi Dimensions: 51 x 45 x 11 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Stearns | 23 x 20 x 8 | 480 | --/-- | -- | 20 | 18 | 16 | -- | --/-- | 60 | 16 | -- |
Close This StearnsRoom Type: General Meeting Room Total Size: 480 Sq. Mi Dimensions: 23 x 20 x 8 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Edison II | 53 x 38 x 12 | 2008 | --/-- | -- | 100 | 50 | -- | -- | 15/-- | 240 | 180 | -- |
Close This Edison IIRoom Type: General Meeting Room Total Size: 2008 Sq. Mi Dimensions: 53 x 38 x 12 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Johnson | 38 x 21 x 8 | 800 | --/-- | -- | 30 | 25 | 22 | -- | --/-- | 80 | 30 | -- |
Close This JohnsonRoom Type: General Meeting Room Total Size: 800 Sq. Mi Dimensions: 38 x 21 x 8 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Case | 24 x 16 x 8 | 380 | --/-- | -- | 12 | 15 | 13 | -- | --/-- | 36 | 30 | -- |
Close This CaseRoom Type: General Meeting Room Total Size: 380 Sq. Mi Dimensions: 24 x 16 x 8 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Rockefeller | 24 x 17 x 8 | 400 | --/-- | -- | 12 | 14 | 13 | -- | --/-- | 36 | 30 | -- |
Close This RockefellerRoom Type: General Meeting Room Total Size: 400 Sq. Mi Dimensions: 24 x 17 x 8 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Executive Lounge | 34 x 24 x 8 | 800 | --/-- | -- | -- | -- | -- | -- | --/-- | -- | 70 | -- |
Close This Executive LoungeRoom Type: General Meeting Room Total Size: 800 Sq. Mi Dimensions: 34 x 24 x 8 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Carnegie West | 53 x 61 x 13 | 2400 | --/-- | -- | 130 | 40 | 34 | -- | 20/-- | 250 | 250 | -- |
Close This Carnegie WestRoom Type: General Meeting Room Total Size: 2400 Sq. Mi Dimensions: 53 x 61 x 13 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Clark | 33 x 23 x 8 | 750 | --/-- | -- | 30 | 26 | 24 | -- | --/-- | 80 | 70 | -- |
Close This ClarkRoom Type: General Meeting Room Total Size: 750 Sq. Mi Dimensions: 33 x 23 x 8 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Carnegie Ballroom Prefunction | 46 x 39 x 9 | 1500 | --/-- | -- | -- | -- | -- | -- | 12/-- | -- | 150 | -- |
Close This Carnegie Ballroom PrefunctionRoom Type: General Meeting Room Total Size: 1500 Sq. Mi Dimensions: 46 x 39 x 9 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Carter | 30 x 17 x 8 | 520 | --/-- | -- | 20 | 16 | 14 | -- | --/-- | 60 | 20 | -- |
Close This CarterRoom Type: General Meeting Room Total Size: 520 Sq. Mi Dimensions: 30 x 17 x 8 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Armington | 52 x 36 x 31 | 1765 | --/-- | -- | 60 | 40 | 38 | -- | 12/-- | 150 | 30 | -- |
Close This ArmingtonRoom Type: General Meeting Room Total Size: 1765 Sq. Mi Dimensions: 52 x 36 x 31 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Edison Foyer | 74 x 14 x 13 | 1210 | --/-- | -- | -- | -- | -- | -- | --/-- | -- | 100 | -- |
Close This Edison FoyerRoom Type: General Meeting Room Total Size: 1210 Sq. Mi Dimensions: 74 x 14 x 13 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Carnegie East | 53 x 61 x 13 | 3100 | --/-- | -- | 150 | 40 | 34 | -- | 28/-- | 300 | 40 | -- |
Close This Carnegie EastRoom Type: General Meeting Room Total Size: 3100 Sq. Mi Dimensions: 53 x 61 x 13 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Capri Boardroom | 22 x 15 x 8 | 350 | --/-- | -- | -- | -- | -- | -- | --/-- | 80 | 14 | -- |
Close This Capri BoardroomRoom Type: General Meeting Room Total Size: 350 Sq. Mi Dimensions: 22 x 15 x 8 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
| Carnegie Ballroom | 111 x 53 x 13 | 5500 | --/-- | -- | 280 | 50 | 40 | -- | 48/-- | 550 | 550 | -- |
Close This Carnegie BallroomRoom Type: General Meeting Room Total Size: 5500 Sq. Mi Dimensions: 111 x 53 x 13 Ft. Floor Level: Natural Light?: No Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available | ||||||||||||
Planning an Event? Cleveland Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
FAQs about Hilton Garden Inn Cleveland Downtown
What time is check in?
Check in time is 3:00pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.
What time is check out?
Check out time is 11:00am based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.
How many rooms does Hilton Garden Inn Cleveland Downtown have?
There are 240 rooms in the property.
Is there any meeting space at Hilton Garden Inn Cleveland Downtown?
Yes, they have 18 meeting rooms that can support various table layouts.
What kind of breakfast is at Hilton Garden Inn Cleveland Downtown?
Full Cooked to Order Breakfast Buffet @ $14.95 per person
What parking is available at Hilton Garden Inn Cleveland Downtown?
Min of $18.00 Vehicle Parking/$50 Bus Parking Not enough parking facilities, according to 52%. For 77%, parking prices were too high.
How much does internet cost?
Complimentary
Is there a gym at Hilton Garden Inn Cleveland Downtown?
Yes, there is a gym/fitness area available on-site at the property.
Is there shuttle service?
Yes. Cleveland Hopkins Airport, 12 milesBurke Lake Front Airport, 2 miles Good shuttle service. Most guests were happy with the shuttle service.
Is there a WiFi internet?
Yes. WiFi system needs upgrading. Wifi not working. Had to pay for wifi. Had to pay for Wifi when most hotels. Wifi quality could be improved. Almost all guests said the wifi quality was bad.
Are there rooms with kitchenettes?
Yes. Good kitchenette. Almost all guests found the kitchenette to be good.
Is there a bar?
Yes. Good bar service. Lovely bar service, according to 100%.
Is there a pool at Hilton Garden Inn Cleveland Downtown?
Yes, there is a pool on-site at the property. Indoor Heated Salt Water Pool and whirl poolDaily 5am-10p.
Testimonials:
"I wish I knew about you guys sooner, I've enjoyed being able to come home and go to the computer and see lots of hotels asking me to stay with them. (almost like that commercial, when the banks fight over getting your business) Will recommend to others and can't wait to use the service again myself." P.C. - Philadelphia, PA
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