Verified Reviews of Hilton Garden Inn Cleveland Downtown Below are the verified reviews from guests that we have booked recently:
"Great Crew, Showing Wear, Asked Group Members to Double Tip"
Overall Score3.0/ 5
The front desk staff at this hotel is amazing. They are the best and could hold their own at a Ritz Carlton. They are awesome. Hotel is showing signs of wear and tear. Not impacting guest experience yet, but will be soon if not attended to. Group was contracted for breakfast with tax and gratuity included (per contract). But the breakfast coupons given to the group members in THREE PLACES stated the gratuity was not included. 2/3 of the group tipped the first morning before we caught the problem. This makes ME as a tour director and owner look bad. It makes an otherwise good hotel look terrible. Someone gave us the wrong coupons, or didn't bother to black out the necessary areas. No excuse for it. I have found out who tipped what this morning, I have personally refunded them and will be asking the hotel for an adjustment on the bill. It's only $22.00 and change, but it's the principle of the matter.
22-May-2016 Verified Review, stayed from Sat May 21 to Mon May 23 2016 at a $129.00 group rate (18% discount).
Response from Management on 24-May-2016:
"Tour Group Visit"
Overall Score5.0/ 5
All personnel at this hotel were amazingly helpful in accommodating our group of 15 guests. Sales staff were readily available and beyond helpful in attending to our revised requests. On-site staff were attentive, courteous and assisted above and beyond. This hotel is top notch and will be utilized by our company again for certain!
09-Feb-2015 Verified Review, stayed from Sun Feb 08 to Mon Feb 09 2015 at a $109.00 group rate.
Overall Score5.0/ 5
I found making the arrangements for our stay was very easy. The staff personnel were very well organized and helpful. Upon arrival, all rooms were ready prior to the ordinary check-in time, but convenient to our arrival and agenda. Our stay there was served by courteous and efficient staff.
18-Jun-2014 Verified Review, stayed from Sat Jun 14 to Mon Jun 16 2014 at a $98.00 group rate (10% discount).
Customer Reviews of Hilton Garden Inn Cleveland Downtown
Conveniently located downtown Cleveland, across the street from Progressive Field, Quicken Loans Arena, and CSU Wolstein Center. Comp high-speed wired and wireless Internet in all rooms and meeting rooms, comp business center, On-Site Garden Grill Restaurant serving breakfast and Dinner daily, 24 hour pantry, free local calls, 12,000 sq ft of flexible meeting and banquet space with natural lighting.
What you need to know
Nearby Attractions – Located two blocks from “the Q” (Quicken Loans Arena) and the CSU Wolstein Center, and across the street from Progressive Field, the Hilton Garden Inn Cleveland Downtown puts you in the center of the action. Also easily accessible from all major interstates in the vicinity (I-90, I-77, and I-71), this hotel is a fantastic choice for business and pleasure travelers visiting Cleveland. Complimentary shuttle service transports guests to downtown hot spots every weekday from 7 a.m. to 7 p.m. Those traveling with a vehicle may park on site for a fee.
Perks & Amenities – To best accommodate business guests, two complimentary business centers are available 24 hours a day, and high-speed wireless/wired Internet is provided at no charge in the building and in all guest rooms. Work out at the fitness center, then cool off in the indoor pool after a day of travel or business meetings. Or just grab a drink at Harvey’s, a martini-style bar furnished with large-screen TVs so you can keep up with all the news, sports, and entertainment that interest you. Open for breakfast and dinner, the Great American Grill is a casual dining option on the hotel property; evening room service is offered, too.
Guest Rooms – The Hilton Garden Inn Cleveland Downtown’s 240 guest rooms are elegantly decorated and amply appointed with flat-screen televisions, movies on demand, a microwave, refrigerator, coffeemaker, spacious work area, and the signature Garden Sleep System bed, which can be adjusted to your comfort level.
Hotel Features – Seeking out space for a business conference or special event? Consider the Gateway Conference Center and the stunning and spacious Carnegie Ballroom, both of which have been masterfully renovated to preserve their historic charm and blend modern touches in these spaces whose original structure and design date back to 1922.
Details / Other Expenses
|Year of Last Renovation:||2002|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||220|
|Room Windows:||Windows Don't Open|
|Meeting Rooms:||2 View Spaces|
|Meeting Space:||20000 sq. feet|
|Banquet Space:||Holds 480 people|
|Dist. to Food/Bars:|| On-site |
|Dist. to 24hr Restaurant:|| 1.0 Mi |
|Dist. to Nearest Gym:|| On-site |
Indoor Heated Pool and whirl poolDaily 5am-10p
Policies / Expenses
4pm day prior arrival.
|Typical Group Deposit:||1000|
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|State Tax:|| 8.00%|
|Occupancy Tax:|| 5.50%|
|City Tax:|| 3.00%|
|Food and Beverage Tax:|| 8.00%|
|Audio Visual Tax:|| 8.00%|
|Parking Fee:||18.00 Per Night (negotiable)|
|Additional Person Fee:||10.00 Per Person|
|Rooms Wireless Internet Fee:|| 0.00 Per Day|
|Meeting Wireless Internet Fee:|| 0.00 Per Day|
|Food and Beverage Service Charge:||22.00%|
|Audio Visual Service Charge:||22.00%|
Amenities / Features Pet Friendly? Sorry, pets are not allowed.
Airport & Shuttle Information
Cleveland Hopkins Airport, 12 milesBurke Lake Front Airport, 2 miles
Local Shuttle Info: Complimentary within designated area from; certain hour and time restrictions may apple
Airport Shuttle? Sorry
airport shuttle available.
About Hilton Garden Inn
- Spacious meeting rooms with onsite catering services and audiovisual equipment available
- 24 Hour Business Center and Free Wi-Fi
- Plus Hypoallergenic Pillows
- Convenient Pavilion Mart open 24/7 offering late night snack, beverages, and more
- Onsite Dining with Lunch and Dinner offered in most locations
- Full Cooked-to-Order Breakfast
The Hilton Garden Inn highlights above are subject to change without notice.