Verified Reviews of Sheraton Raleigh Hotel Below are the verified reviews from guests that we have booked recently:
"Groves Wedding Weekend Hotel Block."
Overall Score1.0/ 5
I am very disappointed with the Sheraton and my guests and I do not plan on staying at this hotel again in the future. We used this hotel as the sole hotel for all out of town guests coming to Raleigh for a wedding. More than 70% of the wedding guests were from out of town this was a significant block for the hotel. However, a week before the wedding, the hotel broke its contract of the secured king bed to two double bed ratio and moved guests who had booked months prior to king bed rooms. This caused anxiety, confusion and chaos as families of four now had to figure out how to sleep in a hotel room with one king bed. When guests addressed this with the hotel their only response was to deal with it or find another hotel knowing full well that was no longer an option for us. There was another breach in the contract that clearly stated the discounted room rate was available +/ three days prior to the event. When family tried to extend their stay, the hotel refused to provide them with the room block rate instead offered them an outrageous rate, forcing them to book at another hotel. With all of this, the hotel did not contact me, the bride and the one who signed the agreement, to help address the issue. Instead they frustrated guests, caused me stress and offered nothing to help compensate this disaster. Nothing was done at the hotel to make me feel special. You would think that with checking in, they would have my name, knowing that a full weekend was about to begin and special attention should be made. This hotel clearly has arrogance from being a downtown hotel and takes no regard to their guests. They do whatever they want without consequence because they feed off the knowledge that there are only a few hotels downtown so why not charge outrageous rates, break contracts and treat their guests with little regard?.
07-Feb-2017 Verified Review, stayed from Fri Jan 27 to Sun Jan 29 2017 at a $149.00 group rate (40% discount).
Response from Management on 09-Feb-2017:
Customer Reviews of Sheraton Raleigh Hotel
We are a 353 room full service hotel with the most luxurious rooms in Downtown Raleigh, NC. We have Sheraton Sweet Sleeper Beds in all of our rooms. All rooms come standard with 32" or 37" Flat Panel LCD TV's. We have an indoor pool and fitness center for relaxing in after a long day of meetings.
What you need to know
Hotel Features: There is no shortage of features at the Sheraton Raleigh Hotel. Enjoy light snacks, fresh spirits or watch a local game at the hotel's on-site lounge. Swim in the heated, salt water indoor swimming pool, or relax your muscles in the hotel's jacuzzi. Work out in the full-service fitness center. At the end of the day, enjoy a restful sleep in a well-appointed guest room.
Guest Rooms: All of the guest rooms at the Sheraton Raleigh Hotel are outfitted with everything you could want or need. Standard features include LCD high-definition televisions, work desks, data ports, high-speed Internet access, coffee and tea makers and signature Sheraton Sweet Sleeper Beds. Suites also feature separate seating areas, complete with sofa beds and Jacuzzi tubs.
Nearby Attractions: You're sure to be entertained while staying at the Sheraton Raleigh Hotel, as it is situated within close proximity to all of the attractions and sights of the Raleigh area. Explore the restaurants and night life at the City Market. Take in a movie at the IMAX Theater. Enjoy the recreational activities at the State Fair Grounds. Play a round of golf at the Cardinal Club.
Amenities: The many amenities at the Sheraton Raleigh Hotel are sure to please. The concierge service is ready and willing to help you plan a memorable trip, including booking reservations and planning an itinerary. Complimentary high-speed Internet access will keep you connected with associates, family and friends. The Club Lounge serves tasty snacks and adult beverages.
This hotel is perfect for:
-Fitness buffs who want to stay in shape while traveling.
-Individuals who are interested in socializing without having to leave the hotel.
-Couples looking for a romantic room with a Jacuzzi.
Expert Tip : The Sheraton Raleigh Hotel offers on-site dining options, including light snacks and cooked-to-order meals.
Details / Other Expenses
|Year of Last Renovation:||2008|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||0|
|Room Windows:||Windows Do Open|
|Meeting Rooms:||14 View Spaces|
|Meeting Space:||18000 sq. feet|
|Banquet Space:||Holds 420 people|
|Dist. to Food/Bars:|| 0.3 Mi |
|Dist. to 24hr Restaurant:|| 1.0 Mi |
|Dist. to Nearest Gym:|| 1.0 Mi |
|Pool Info:||Indoor salt water pool| Policies / Expenses
|Total Misc Fees:||$8.75 USD |
(mandatory resort fees/taxes)
|State Tax:|| 6.75%|
|Occupancy Tax:|| 6.00%|
|Food and Beverage Tax:|| 7.75%|
|Audio Visual Tax:|| 7.75%|
|Other Tax:||23.00% (Catering Service Charge)|
|Parking Fee:||14.00 Per Night|
|Cleaning Fee:||250.00 Per Night|
|Porterage Fee:|| 4.00 Per Item|
|Shipping Handling Fee:|| 5.00 Per Item|
|Additional Person Fee:||10.00 Per Person|
|Rooms Wireless Internet Fee:||12.95 Per Night|
Amenities / Features Pet Friendly? Sorry, pets are not allowed.
Airport & Shuttle Information
RDU International Airport is only 12 miles from the hotel.
Airport Shuttle? Sorry
airport shuttle available.
About Sheraton Hotels and Resorts
- The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
- Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
- Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
- Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows
The Sheraton Hotels and Resorts highlights above are subject to change without notice.
Sheraton Raleigh Capital Center