The Congress Plaza Hotel

520 South Michigan Ave., Chicago, IL 60605 United States (USA) near Exit 51h-i on I-90 (~1.1mi)
View Map Reservations: 1-800-760-7718
3.5 Star Property
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Based on 3369 guest reviews

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  • Gym / Fitness Center Available
  • Hotel has 871 rooms
  • 14 floors in hotel
  • 36 suites in hotel
  • Check in time: 3:00pm
  • Check out time: 12:00pm
  • Groups & Meetings rating of 10.0/10

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Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Local Attractions

Museum of Contemporary Photography Auditorium Building and Theatre Grant Park Fine Arts Building Buckingham Fountain Chicago Public Library (Harold Washington Library Center) South Loop Symphony Center Art Institute of Chicago The Loop Printer's Row Pritzker Pavilion Millennium Park Chicago Cultural Center John G. Shedd Aquarium Adler Planetarium and Astronomy Museum Field Museum Picasso Statue Sears Tower Ford Center for the Performing Arts Oriental Theatre Chicago City Hall Goodman Theater Children's Memorial Hospital Chicago Theater Soldier Field - Chicago Bears Theatre District Union Station Chicago Amtrak Station Civic Opera House Magnificent Mile - Michigan Ave Michigan Avenue Bridge Wrigley Building Merchandising Mart Tribune Tower University of Illinois Chicago National Vietnam Veterans Art Museum Greektown Ohio Street Beach Northwestern Memorial Hospital 1.4 Merrill C Meigs Airport (CGX) 1.4 Navy Pier 1

Verified Reviews of The Congress Plaza Hotel

Below are the verified reviews from guests that we have booked recently:
Overall Score4.0/ 5
I did ask for a microwave an that was a no. No.
(Individual traveler, booked 1 room), from US flag
29-Jun-2020 Verified Review, stayed from Sat Jun 27 to Sun Jun 28 2020 at a $114.99 average nightly rate.
"Was Nice"
Overall Score4.0/ 5
I did ask for any microwave but didn't get that.
(Individual traveler, booked 1 room), from US flag
29-Jun-2020 Verified Review, stayed from Sat Jun 27 to Sun Jun 28 2020 at a $115.00 average nightly rate.
"Paper thin walls."
Overall Score3.0/ 5
The lobby is beautiful and rooms look nice, but the walls are paper thin. We travelled during the NBA All Star Weekend unfortunately without knowing. There was a party on the 3rd floor and we could hear the music to an almost perfect clarity on the 8th floor. There was also a noise coming from the heating system or something else all night. Don't book this hotel if you're a light sleeper. The room size was good and the bed was comfortable, but the bathroom needed some TLC.
(Individual traveler, booked 1 room), from US flag
15-Feb-2020 Verified Review, stayed from Sat Feb 15 to Sun Feb 16 2020 at a $156.07 average nightly rate.
"You say "historic". I say old."
Overall Score2.0/ 5
I enjoy history just as much as the next person. History should be preserved as much as possible whenever possible. except perhaps in hotels. The hotel has been around since the 1800's. I'm fairly certain all of the beds and the carpet have been around since then as well. The air conditioner doesn't let you change the temperature, only the fan speed. The beds were hard as rocks. The pillows were not so great. The building smelled like moldy cheese. And just in case anyone reading this just thinks I'm a complainer, I think this is the only negative review I've *ever* written about a hotel. Back to my rant: there are no microwaves in any of the rooms. I called downstairs and asked for a fan, which they brought up to me. I plugged it into an outlet that had four plugs, only one of which was in use (for the tv). Within 15 minutes, the outlet overloaded and both the TV and the fan shut off. It took another 15 minutes for them to come back on. About the only thing nice about this place is the staff. And I feel terrible for them because they haven to hear the "your hotel sucks compared to all other hotels" thing all of the time. I didn't say anything to them myself because I'm sure they hear it enough from others. I figured I'd reserve my thoughts for a review later. Do yourself a favor and pay a little more to stay at another downtown hotel.
(Individual traveler, booked 1 room), from US flag
17-Oct-2019 Verified Review, stayed from Sat Oct 12 to Mon Oct 14 2019 at a $203.20 average nightly rate.
Overall Score1.0/ 5
My personal opinion about this hotel is horrible. The hotel smells of mold mildew. The ducts have not been cleaned. They have not refurbished the hotel. They painted over rust. They have not updated shower, bathrooms, towels. It was a horrible experience. We hv to change rooms because of the most horrible hotel I've ever been to. The price needs to come down just for those reasons. I could've stayed at a motel and gotten better quality than this.
(Individual traveler, booked 1 room), from US flag
24-Aug-2019 Verified Review, stayed from Thu Aug 22 to Sat Aug 24 2019 at a $134.30 average nightly rate.
"Clean Room and Friendly Staff"
Overall Score4.0/ 5
The room was clean and had a fantastic view toward Lake Michigan. Perfect location.
(Individual traveler, booked 1 room), from US flag
14-Jul-2019 Verified Review, stayed from Fri Jul 12 to Sun Jul 14 2019 at a $168.00 average nightly rate.
"Good and not so good."
Overall Score4.0/ 5
Very stately upon entering the main lobby. Takes you back in time to grandeur era. then. we entered our room. It was somewhat a letdown seeing a mixed setting of plastic type desks, tables, electrical wires running along the baseboard. The bathtub was a hazard waiting to happen. No grab bars and the slope of the tub in the back was pure danger zone material. Views out the windows was fantastic but not sure I would return for another stay.
(Individual traveler, booked 1 room), from US flag
20-Jun-2019 Verified Review, stayed from Mon Jun 17 to Tue Jun 18 2019 at a $150.00 average nightly rate.
"Rough start with unclean room, was moved and it all went well."
Overall Score4.0/ 5
The front desk was apologetic and very accommodating about the room mixup. Very nice accommodations!
(Individual traveler, booked 1 room), from US flag
03-Apr-2019 Verified Review, stayed from Tue Apr 02 to Wed Apr 03 2019 at a $81.67 average nightly rate.
"Private tour of Gold Room and Florentine Room."
Overall Score5.0/ 5
We were privileged to have a security guard give us a tour of some of the great old rooms in the Congress Plaza Hotel. It was such a treat!
(Individual traveler, booked 1 room), from US flag
23-Nov-2018 Verified Review, stayed from Fri Nov 16 to Sat Nov 17 2018 at a $118.01 average nightly rate.
"Good price, beautiful hotel,no TV reception and hard bed and pillows."
Overall Score3.0/ 5
We couldn't change the temperature in the room. It was so hot but it never changed temps even when we put it on coldest. Would loved to have had PPV or Netflix and more plug in's near the bed for iphones. The gift shop had items that we outdated and it was cluttered. The Rafael Steakhouse had one waiter so our breakfast took about 30 minutes to get to our table. The other restaurant was not open. The lady who was at the front desk never smiled or spoke to us. Won't be eating there again. Good location, great price and a beautiful quiet hotel and bell service was good, especially the head bellman nice fellow otherwise.
(Individual traveler, booked 1 room), from US flag
20-Nov-2018 Verified Review, stayed from Sun Nov 18 to Mon Nov 19 2018 at a $66.63 average nightly rate.
3.0 out of 5. Based on 3369 guest reviews

Property Description

a chicago landmarkThe Congress Plaza Hotel & Convention Center was originally designed and built in 1893 to accommodate visitors to the World's Columbian Exposition. We have catered to our nation's Presidents, foreign dignitaries, opera, stage and movie celebrities, and a multitude of conventions, business travelers, and folks who love coming to Chicago with families and friends for the absolute delight of it.The guestrooms and suites of the Congress Plaza Hotel & Convention Center are truly spacious by today's standards. There are 871 guest accommodations, including 36 deluxe suites, many of which overlook the beautiful waters of Lake Michigan.location?Centrally located on the world famous Michigan Avenue over-looking Grant Park and Buckingham Fountain with a majestic view of Lake Michigan?Recreation and shopping just steps away. Shop on the “Magnificent Mile” Or stroll in Grant Park on your way to relax on the beaches of Lake Michigan. Take in a show at the Shubert, Auditorium or Goodman Theater, The options are endless.?Within a mile, experience Navy Pier, Water Tower Place, Sears Tower, Orchestra Hall, Field Museum, Shedd Aquarium and Adler Planetarium. We are in the heart of it all.?O'Hare and Midway Airports are just 25 minutes away (Airport Express available)accommodations?The Congress Plaza Hotel has 853 Guestrooms including 36 deluxe suites, many of which over-look Lake Michigan.?Built in 1893 for the World Columbian Exposition ?The Gold Room, one of the most grand and historic ball rooms in Chicago.?The Great Hall, this colossal room is perfect for a reception of 2000 or a Banquet for 700.

What you need to know

Hotel Features – The Congress Plaza Hotel is a 14-story hotel originally built to accommodate expected visitors for the World’s Columbian Exposition in 1893. Located at 520 S. Michigan Avenue, The Congress Plaza Hotel features 36 beautifully decorated suites, 15 of which are lakefront. Also well-known in Chicago for its meeting facilities, the Congress Plaza Hotel boasts space for groups ranging in size from 20 to 2000. There are 23 meeting and banquet rooms in all, totaling more than 50,000 square feet of meeting space.

Guest Rooms – While at the Congress Plaza Hotel, you can choose a Lakefront suite, which features a large sitting area, a dining area, and a separate bedroom with one king-size bed. From these suites you will have a fantastic view of Buckingham Fountain, Grant Park, and Lake Michigan. You may also stay in one of the hotel’s standard double rooms, with two double beds, a standard king room which has a king-sized bed and a round table with two chairs, or a lake view king room, similar to the standard king, and with the same amazing views as the lakefront suites.

Nearby Attractions – The Congress Plaza Hotel, located in downtown Chicago, is close to all of the city’s attractions and popular sites. The Sears Tower (now called the Willis Tower), Art Institute of Chicago, Symphony Center, and the Magnificent Mile are all nearby as are venues for many of Chicago’s sporting events.

Amenities – Among the many amenities offered at the Congress Plaza Hotel, the Gazebo restaurant and Tavern Tap Pub are traveler favorites. Both provide a relaxing environment to enjoy after a long day of experiencing the Windy City. The hotel is also family-friendly—children under 17 stay free with an adult. And, for those committed to staying active, the Congress Plaza Hotel provides a 24-hour exercise facility.

Expert Tip – Don’t miss the opportunity to visit Wrigley Field during a summertime visit, or Soldier Field during a winter trip.

Details / Other Expenses

Check In: 3:00pm
Check Out: 12:00pm
Year of Last Renovation: 2008
Floors: 14
Rooms: 871
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 835
Handicap Rooms: 21
Suites: 36
Room Windows: Windows Do Open
Cleaning Frequency: As Needed
Meeting Rooms: 1
Meeting Space: 50000 sq. feet
Banquet Space: Holds 550 people
Dist. to Food/Bars: 0.3 Mi
Dist. to 24hr Restaurant: 0.5 Mi
Dist. to Nearest Gym: 0.5 Mi
Lounge/Bar Hours: 4pm-12am
Pool Info: No Pool in the hotel
Policies / Expenses
30 days for groups
Nightly Parking: $35
Typical Group Deposit: 25%
Total Taxes: 16.40%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
State Tax: 11.90%
Occupancy Tax: 0.00%
City Tax: 4.50%
Food and Beverage Tax: 10.75%
Audio Visual Tax: 0.08%
Parking Fee: 44.00 Per Night (Valet Parking)
Porterage Fee: 5.00 Per Person
Rooms Wireless Internet Fee: 0.00 Per Person
Rooms Wired Internet Fee: 0.00 Per Person
Meeting Wireless Internet Fee: 150.00 Per Day
Food and Beverage Service Charge: 10.75% (Non commissionable)
Avg. Continental Breakfast Cost: 22.75 Per Person
Avg. Plated Breakfast Cost: 21.50 VAT % Inclusive (per pp)
Avg. Buffet Breakfast Cost: 27.00 Per Person
Avg. Plated Lunch Cost: 36.00 Per Person
Avg. Buffet Lunch Cost: 42.00 Per Person
Avg. Boxed Lunch Cost: 30.00 Per Person
Avg. Plated Dinner Cost: 50.50 Per Person
Avg. Buffet Dinner Cost: 60.75 Per Person
Morning Break Cost: 7.00 Per Person
Afternoon Break Cost: 11.00 Per Person
Banquet Gallon of Coffee: 60.50 Per Item
Banquet Soda: 3.50 Per Item
Banquet Bottled Water: 3.50 Per Item
Banquet Hosted Bar: 20.50 Per Person/Per Hour
Banquet Reception w Hors d'oeuvres: 35.00 Per Person/Per Hour

Amenities / Features

  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Central location
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Games room
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Free WiFi Internet
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Private bathroom in room
  • Restaurant
  • Safe in rooms
  • Shower
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • Travellers cheques accepted
  • Valet Parking
  • Voicemail
  • Laundry valet service
  • Currency exchange
  • Office or business center
  • Child facilities
  • Car rental
  • Jacuzzi
  • Jogging path

Airport & Shuttle Information

Midway Airport - 11 milesO'Hare Airport - 18 miles**Taxi cabOne way to/from O’Hare$30.00-$35.00One way to/from Midway$22.00-$28.00**Airport Express One way from O’Hare $27.00 each way, $49.00 round trip One way from Midway $22.00 each way, $37.00 round trip Call Airport Express for group rates

Local Shuttle Info: Shuttle is not available.

Breakfast Information

American Breakfast per person inclusive tax & service charge at $21.95 - Coupons through sales department

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Previously known as:
Congress Plaza Hotel & Convention Center, Congress Plaza Hotel

FAQs about The Congress Plaza Hotel

What time is check in?

Check in time is 3:00pm based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

What time is check out?

Check out time is 12:00pm based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

How many rooms does The Congress Plaza Hotel have?

There are 871 sleeping rooms in the hotel.

Is there any meeting space at The Congress Plaza Hotel?

Yes, they have 1 meeting room that can support various table layouts.

What kind of breakfast is at The Congress Plaza Hotel?

American Breakfast per person inclusive tax & service charge at $21.95 - Coupons through sales department

Is there a gym at The Congress Plaza Hotel?

Yes, there is a gym/fitness area available on-site at the property.

Is there room service at The Congress Plaza Hotel?

Yes. Room service could have been improved. Most guests complained about the room service.

Is there valet service?

Yes. Valet service is ok. Most guests thought the valet service was acceptable.

Is there shopping nearby?

Yes. Great shopping. Most guests liked the proximity to shopping.

Is there shuttle service?

Yes. Midway Airport - 11 milesO'Hare Airport - 18 miles**Taxi cabOne way to/from O’Hare$30.00-$35.00One way to/from Midway$22.00-$28.00**Airport Express One way from O’Hare $27.00 each way, $49.00 round trip One way from Midway $22.00 each way, $37.00 round trip Call Airport Express for group rates Shuttle service is ok. About half of guests thought the shuttle service was ok.

Are there good dining options at The Congress Plaza Hotel?

One of the worst dining. Dining experience could be nicer. For 63%, the dining experience was not enjoyable. Dining area could have been cleaner. Unclean dining area, according to 85%.

Is there a WiFi internet?

Yes. WiFi system needs upgrading. Wifi quality could be improved. Most guests said the wifi quality was bad.

Are there rooms with kitchenettes?

Yes. Kitchenette needs more attention. Most guests were unsatisfied with the kitchenette.

Is there a bar?

Yes. Good bar service. Lovely bar service, according to 73%.


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