Carr Federal Chetumal Puerto Juarez, Kantenah 77710 Mexico (MEX)
4.0 Star Beach Spa or Beach Resort
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Very Good

Based on 2591 guest reviews

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  • Has an outdoor pool!
  • 1424 rooms in property
  • 3 floors in hotel
  • 126 suites in hotel
  • Check-in: 03:00 pm
  • Check-out: 12:00 pm
  • Hotel has an eco-friendly policy
  • Groups/Meetings rating of 7.3/10

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Room Types

Check Rates Junior Suite
Check Rates Junior Suite > 1 Adult
Check Rates Junior Suite > 2 Adults
Check Rates Junior Suite > 2 Adults and 1 Child
Check Rates Junior Suite > 2 Adults and 2 Children
Check Rates Junior Suite > 2 Adults and 3 Children
Check Rates Junior Suite > 3 Adults
Check Rates Junior Suite > 3 Adults and 1 Child
Check Rates Junior Suite > 3 Adults and 2 Children
Check Rates Junior Suite Boat Ride in Lake Included
Check Rates Junior Suite Single Use Boat Ride in Lake Included
Check Rates Suite > 1 Adult
Check Rates Suite > 2 Adults
Check Rates Suite > 2 Adults and 1 Child
Check Rates Suite > 2 Adults and 2 Children
Check Rates Suite > 3 Adults
Check Rates Suite > 3 Adults and 1 Child
Check Rates Suite 1 King Bed with Sofa Bed Boat Ride in Lake Included

Local Attractions

Beach, arqueological area, local food, wildlife

Customer Reviews of Grand Palladium White Sand Resort & Spa All Inclus

4.0 out of 5. Based on 2604 guest reviews, Very Good

Property Description

Grand Palladium Complex located 25 minutes from Playa del Carmen; built on an extension of land more than 2,000,000 m2 and consists of five resorts, all inclusive and five stars resort. The resort has been designed and built with the environment in mind, disrupting the natural atmosphere as little as possible. The minibar is restocked daily. We have standar rooms, junior suites, suites and mayan suites. Rooms have king size or two double beds (except suites and mayan suites which have king beds. 8 a la carte restaurants, 5 buffet restaurants, 22 bars, a sport bar, a discoteque, 2 night shows, 9 pools and one salt water pool. Footbal, voleiball and tennis courts, archery, mini golf, non motorized sports, kids club and junior club. In each resort we meeting rooms with space for 600 people. AV facilities, banquets in rooms, special restaurants or beach.

Green Sustainability

In an effort to maintain our high level of quality and service we are pleased to share with you our Environmental Procedures and Green Initiatives. Maroma Complex is an ecological protected area, were motorized activities are not allowed at the beach. Our main road access was limited on size due to is located on the mangrove (which can not be removed, due to ecological government restrictions). All garden areas on property should filled out with vegetation of the area, so we can not set up grass as regular gardens. Our offices and business center have established a paper recycling program. The campaign “Leave A Green Print” Friends of Sian Kaan involves the following activities: Signage in areas dedicated to employees as remainders for best practices such as energy conservation (examples: turn off lights, turn off computers and unused equipment in employee areas/offices), water conservation, recycling, landscape conservation, flora and fauna conservation, general environmental education, etc. Secrets Maroma Beach has registered in the Rainforest- Alliance program which works with hotels, restaurants and other tourism businesses to help them improve their environmental, social and economic practices; business’s adoption of sustainability practices and help its managers understand what they are doing well and which areas need improvement. Audits cover topics such as clean technologies, waste management and recycling, carbon offsets, biodiversity conservation, cultural preservation, gender equality, administration and planning, service quality and green marketing. All modules meet Global Sustainable Tourism Criteria. Secrets Maroma Beach has been part of the MARTI program (MesoAmerican Reef Tourism Initiative) since 2010. We have had verifications and training for implementation of Best Practices aimed to reduce the consumption of energy and water, and to minimize the generation of solid waste, actions that result in environmental and economic benefits. The leading program of MARTI’s Hotel Component is the implementation of an Environmental Management System in hotels of the region. MARTI''s goal is to integrate sound natural resources management and sustainable practices into tourism development and operations at all scales in the MesoAmerican Reef region by 2016, thereby ensuring the region''s economic and environmental prosperity. The hotel is affiliated to the environmental management system MARTI (The Mesoamerican Reef Association), who has given us the foundations to qualify for a certification as a company of good environmental practices. • The hotel is responsible for separating their waste (plastic bottles, cardboard, aluminum, etc.) and refer them to a company dedicated to the recycle and reuse of waste. • Our rooms are equipped with sensors that allow energy savings when the guest is not in the room. • We have a water saving program, through a sign posted in the rooms for the use of towels and bathrobes (if they are hung, will be left in the room. If they are placed in the ground, will be replaced with new clean ones) . • We have installed water saving devices in faucets. • We have our own waste water treatment plant in the hotel, which allows reusing the water towards our grounds. • We conduct periodic audits to make sure our staff carries out good environmental practices in all departments. • We offer courses and speeches on environmental awareness to our staff. • We use biodegradable straws in our beach and pool bars. • We actively collaborate with an animal shelter in Cancun that provides medical assistance to sick and homeless animals found at the hotel or surrounding areas. • We do not permit nor rent motorized water facilities such as ATV´s in order to protect the reef barrier in our shores.

Details / Other Expenses

Check In: 03:00 pm
Check Out: 12:00 pm
Year of Last Renovation: 2006
Floors: 3
Rooms: 1424
Corridors: Both Interior and Exterior Hallways
Non Smoking Rooms: 1554
Handicap Rooms:
Suites: 126
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 0
Meeting Space: 5435 sq. feet
Banquet Space: Holds 360 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: On-site
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 10:00am-1:00am
Pool Info:
An expansive infinity pool creates breathtaking views of the ocean, while twelve smaller pools create a sensual haven in front of the lavish swim-out suites (13 pools with a total area of 8,000 m² /86,000 sq ft). From 6 am to 6 pm Outdoor
Policies / Expenses
Contact your travel representative
Nightly Parking: 0
Total Taxes: 0.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
Occupancy Tax: 3.00%
VAT: Value Added Tax: 16.00 VAT % Inclusive
Food and Beverage Tax: 16.00%
Audio Visual Tax: 16.00%
Resort/Hotel Fee: 15.00%
Parking Fee: 0.00 Per Night
Gym Fee: 0.00 Per Day
Spa Fee: 0.00 Per Day
Additional Person Fee: 100.00 Per Person
Rooms Wireless Internet Fee: 0.00 Per Day
Rooms Wired Internet Fee: 0.00 Per Day
Meeting Wireless Internet Fee: 0.00 Per Day
Meeting Wired Internet Fee: 0.00 Per Day
Meeting Power Surcharge Fee: 0.00 Per Night
Additional Room Fees: 0.00 Per Night
Food and Beverage Service Charge: 15.00%
Audio Visual Service Charge: 15.00%
Banquet Bartender Fees: 80.00 Per Hour
Chef Attendant Fees: 80.00 Per Night

Amenities / Features

Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • ATM
  • Baby facilities in room
  • Baggage storage facilities
  • Car rental
  • Child facilities
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Express Check-Out
  • Fax available
  • Fitness and health centre
  • Games room
  • Garage
  • Grocery service
  • Hairdryer available
  • Hair dresser
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Licensed bar
  • Mini bar
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Quiet location
  • Refrigerator
  • Restaurant
  • Safe in rooms
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Shows or evening entertainment
  • Spa
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Tennis court
  • Terrace
  • Travellers cheques accepted
  • TV room
  • Valet Parking
  • Wedding Chapel

Airport & Shuttle Information

The hotel is 80 kms away from the International Cancun Airport. No shuttle available. One way taxi expense 800 mexican pesos (around 62 USD)

Local Shuttle Info: 15ud one way to 5th Avenue (down town) 10 minutes far from the hotel

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

We offer Breakfast buffet in Casa del Lago restaurant, price per person $34 USD plus 16% tax plus 15% resort fee Kids up to 4 years old eats for free Kids up to 11 years old get 50% discount in adult menus. We have kids menu as well (no discount on this ones) There is a la carte breakfast throug our Suite Service as well

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