Address
8 Customs St.
Auckland, 1707
New Zealand 1-800-230-4134 Map
MERCURE AUCKLAND
Location. Located in central Auckland, Mercure Auckland is a business friendly hotel within walking distance of Westfield Downtown Shopping Centre, Princes Warf Visitor Information Centre, and Queen Street Shopping District. Additional points of interest include SKYCITY Auckland Convention Centre and Auckland High Court.
Hotel Features. Mercure Auckland features a restaurant and a bar/lounge. Room service is available 24 hours a day. The hotel serves buffet breakfasts (surcharges apply). Recreational amenities include a fitness facility. This 4 star property has a business center and offers a meeting/conference room, secretarial services, and business services. Wireless Internet access (surcharge) is available in public areas and the hotel has a computer station. Guest parking is limited, and available on a limited first come, first served basis (surcharge). Nearby parking is also available for a surcharge. Additional property amenities include a concierge desk, multilingual staff, and currency exchange. This is a smoke free property.
Guestrooms. 189 air conditioned guestrooms at Mercure Auckland feature minibars and coffee/tea makers. Bathrooms feature shower/tub combinations and hair dryers. Wired high speed Internet access is available for a surcharge. In addition to desks and complimentary newspapers, guestrooms offer direct dial phones. LCD televisions have satellite channels and pay movies. Safes, windows that open, and irons/ironing boards are also provided. Guests may request wake up calls.
Official New Zealand Rating provided by Qualmark« Qualmark« assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.
Notifications and Fees:
Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.
The following fees and deposits are charged by the property at time of service, check in, or check out.
Valet parking fee: NZD 30.00 per night
Valet parking fee for large vehicle: NZD 60.00 per night
Deposit: NZD 100 per night
Fee for high speed Internet (wired) in business center: NZD 10.00 (rates may vary)
Fee for in room high speed Internet (wired): NZD 36.00 (for 24 hours, rates may vary)
Hot and cold buffet breakfast fee: NZD 28.50 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
May 17, 2013
Caroline L, Kerikeri | Trip type: Couples
Easy to find and right in the heart of downtown Auckland, the Mercure is our hotel of choice for weekends in the city. It is close to the Britomart complex...
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Easy to find and right in the heart of downtown Auckland, the Mercure is our hotel of choice for weekends in the city. It is close to the Britomart complex with plenty of places to eat only a short walk away.
Drive up to the entrance, hand over your car keys and they will park your car and bring it back whenever you want it, or if you are coming from the airport by bus you will have but a short walk from the nearest stop. « less
“A Night on the Town”
May 17, 2013
SiandRose, Auckland Region, New Zealand | Trip type: Couples
The moment we arrived we were greeted by a friendly staff member who arranged our car valet service. We checked in and immediately they said they had upgraded us to...
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The moment we arrived we were greeted by a friendly staff member who arranged our car valet service. We checked in and immediately they said they had upgraded us to another room on the top floor. We had only been in our room for five minutes when the staff member who parked our car arrived handing my husband his sunglasses which he leaves in the car. We thought that was very thoughtful and efficient as they could have been stolen from the car otherwise. Our room was very spacious, we had two queensize beds, nice bathroom with a good shower over the bath. We were meeting friends for dinner on the waterfront and all we had to do was walk out the main entrance on Custom Street, turn left and there we were. A very central hotel close to restaurants, shops and entertainment at a very reasonable price. Must remember not to have breakfast here though as the full breakfast was not that appetising. In fact all I had was a small piece of bacon, a hash brown and a croissant . The only eggs were scrambled and they had the consistency of sloppy porridge. Would be much better to eat breakfast somewhere on the viaduct. When time came to check out, the staff members we dealt with were very efficient and friendly. I would not hesitate to stay here again in the future. « less
“Auckland”
May 15, 2013
classicrockbass, Christchurch, New Zealand | Trip type: Family
The heating/cooling fan made a noise all night that made sleep difficult.
This was despite the fact that it was not turned on and we checked it to make sure...
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The heating/cooling fan made a noise all night that made sleep difficult. This was despite the fact that it was not turned on and we checked it to make sure it was definitly off. We are now into the 4th business day after our stay and you have still not authorised the return of the $100 surity deposit you took. We did not use anything from the room. Come on in this day and age this is rubbish. Get with the program, as this will definitly influence where I stay next time as I travel to Auckalnd frequently on business & pleasure. « less
“Location, Location, Location....but noisy and beware of the bed bugs! :(”
May 15, 2013
Remmals, Dunedin, New Zealand | Trip type: Business
The Good - Location
The Mecure Auckland is situated in a great location. Close to Queen St, Bus and Ferry Terminals. Parking is expensive at the hotel, but you can...
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The Good - Location The Mecure Auckland is situated in a great location. Close to Queen St, Bus and Ferry Terminals. Parking is expensive at the hotel, but you can park for a fraction of the price 5 mins walk away in the Downtown carpark. The onsite restaurant is expensive, but you have a great selection of food outlets close by. Try Sals Pizza or Mexicali. The room itself was spacious and tidy. Everything worked ok and the bathroom was in keeping with the hotels age.
The Bad - Noisy After staying here previously in Nov 2012 on a lower floor and despite being a heavy sleeper, I was still woken a number of times during the night by traffic. With this in mind, I asked at check-in for a room on a higher floor to help cut down the noise. I was given a room on the 9th floor, but despite having double glazing I didn't really find much difference between this stay and the room on a lower floor. Both rooms had windows towards Custom St, so if noise is a problem, try asking for a room on the other side.
The Ugly - Bed Bugs While the room appeared clean, it turns out they had a bed bug problem in this room. This was my first experience with bed bugs and I hope my last. I appreciate they must be hard to get rid off once a hotel has them, but the amount of bites I ended up with left me with the impression they would have been hard to miss by the maids. I called the hotel a week after my stay to let them know about this problem with the room. The duty manager (Nicola) apologised and said they would send someone up to check on the room right away and get back to me. I'm still waiting to hear back from them....
I've stayed at many of the Accor chain of hotels, both in NZ and around the world. Up until this stay, I've never been disappointed. However, I'd recommend Accor remove the Mecure brand and switch it to the budget Formule 1 brand. Oh, and I'd suggest you book elsewhere. « less
“J + J Napier”
May 14, 2013
sylvia442, Napier, New Zealand | Trip type: Couples
For location when staying in Auckland you couldnt stay at a better hotel than the Mecure.
From the time when we checked in and during our whole stay, eg. service...
more »
For location when staying in Auckland you couldnt stay at a better hotel than the Mecure. From the time when we checked in and during our whole stay, eg. service at the restaraunt, room service, right to when we were leaving the lady servicing the rooms who wished me a Happy Mothers day. I found the staff went out of their way to make our stay a pleasureable one. We will be back when visiting Auckland. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Mercure Auckland - Hotel Room Types
Standard, One Queen Bed
One Queen Bed
Wired Internet access (surcharge) keeps you connected, and the LCD TVs offers satellite channels. A minibar and a coffee/tea maker are provided. The private bathroom has a shower/tub combination, as well as a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Superior, Two Double Beds
Two Double Beds
Wired Internet access (surcharge) keeps you connected, and the LCD TVs offers satellite channels. A minibar and a coffee/tea maker are provided. The private bathroom has a shower/tub combination, as well as a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Standard, Two Single Beds
Two Single Beds
Wired Internet access (surcharge) keeps you connected, and the LCD TVs offers satellite channels. A minibar and a coffee/tea maker are provided. The private bathroom has a shower/tub combination, as well as a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Amenities / Additional Information - Mercure Auckland
Parking Garage
Coffee or Tea Maker
Safe
Fitness Facility
In House Bar
TV In Room
Data Ports
Business Center
Air Conditioning
Clothing Iron
Wake Up Service
Mini Bar In Room
Room Service
Hair Dryer
Car Rent Desk
Family Rooms
Check In:
2 PM
Check Out:
11 AM
Floors:
13
Rooms:
189
Suites:
12
Area Attactions - Mercure Auckland
Distances are calculated in a straight line from the property's location to the point of interest or attraction, and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Westfield Downtown Shopping Centre 0.1 km / 0 mi Britomart Transport Centre 0.1 km / 0.1 mi Auckland Ferry Terminal 0.2 km / 0.1 mi 360 Discovery Cruise 0.3 km / 0.2 mi Queen Street Shopping District 0.3 km / 0.2 mi Princes Warf Visitor Information Centre 0.3 km / 0.2 mi DFS Galleria Auckland 0.4 km / 0.2 mi Viaduct Basin 0.4 km / 0.2 mi Voyager Maritime Museum 0.4 km / 0.2 mi St. Patrick's Cathedral 0.4 km / 0.2 mi New Zealand National Maritime Museum 0.4 km / 0.3 mi Princes Wharf 0.5 km / 0.3 mi Auckland Art Gallery 0.5 km / 0.3 mi SkyCity Casino 0.6 km / 0.4 mi Sky Tower 0.6 km / 0.4 mi
The preferred airport for Mercure Auckland is Auckland (AKL Auckland Intl.) 18 km / 11.2 mi.
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Based on 1,104 traveler reviews 
Value
Rooms
Cleanliness
“A great base in Auckland”
“Location, Location, Location....but noisy and beware of the bed bugs! :(”
Standard, One Queen Bed
Superior, Two Double Beds
Standard, Two Single Beds