Crowned one of the Best Places to Stay in the World by Conde Nast Traveler Magazine, The Fairmont Empress has been inspiring romance, creating memories and celebrating tradition since 1908. Situated overlooking Victoria's spectacular Inner Harbor, the landmark chateau-style resort features 477 beautifully appointed guest rooms and suites, an elegant casual restaurant, award-winning fine dining room, signature cocktail lounge, indoor pool, fitness center and luxurious 8000 sq ft Willow Stream Spa.
We are adjoined to the 40,000 sq ft Victoria Conference Centre with 2 levels of versatile state-of-the-art meeting space. The Fairmont Empress handles all of the food & beverage and banquet service at the Conference Centre.
While golfing and gardening have become a way of live on Vancouver Ilsand, world-class attractions, museaums, galleries, shopping, vineyards and gourmet cuisine also delight visitors. Victoria's sparkling Inner Harbor is alive with outdoor cafes, blooming lamppoists and coorful Victorian architecture, while the wild beauty of the Pacific coast and adventure of the great outdoors lie right at our doorstep.
Timeless and new. Casual and opulent. Leisurely and adventurous. In the heart of this idyllic setting, the world-famous Fairmont Empress awaits you.
Star Rating:
Local Attractions:
Butchart Gardens, Royal BC Museum, Craigdarroch and Hatley Castles, Winery Tours, Whale Watching, Kayaking, etc.
We stayed her 3 nights on weekdays. I hear they fill up on weekends but during the week we had it to ourselves. I found the service top notch! We...
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We stayed her 3 nights on weekdays. I hear they fill up on weekends but during the week we had it to ourselves. I found the service top notch! We got a killer deal on Travelocity and they also upgraded us to a large room with bay views and a queen bed. Also make sure to join Fairmonts president club (free!) and you can get free wifi and also use their bikes. The location is great. There are also other hotels with good locations in the city so don't get fooled that this your only option. However, it is a beautiful historic hotel and if you like that it's for you. Our bedroom was dated looking and tired looking. Small bathroom too. But it's kind of case because it's a historical hotel. It would be weird to have it to modern. Although I do think they could refresh the furniture. We also ate in the Empress room. Good breakfast but super pricey! We loved eating eating on the veranda for lunch. Pricey too but better value. Bottom line staying here is an historical experience and worth it if you can get a good deal. « less
“Can not say enough about this hotel!”
May 18, 2013
lmlmlm, Boulder, Colorado | Trip type: Family
I stayed here last Fall, just myself and my two year old. We were late arriving and our luggage didn't. When I told this to Carmine (sp?) at the front...
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I stayed here last Fall, just myself and my two year old. We were late arriving and our luggage didn't. When I told this to Carmine (sp?) at the front desk, she offered to help. I said we would be fine and our luggage would come the next day. About 40 minutes later she arrived to the room with toiletries, an outfit and pajamas. She had run out to the local store to buy supplies so that we would not be without. Then, she would not accept reimbursement!!! The housekeeping manager was exactly the same way. She had heard about our lost luggage and arrived with a bag of clothes and toys (she had popped home to get from her own daughter's closet). I was in absolute shock!! This level of service continued throughout our entire 4 day stay. Amazing service in all respects. Highly recommend the hotel.
Location, quality, etc is also awesome but the service just leaves a lasting impression. « less
“Great hotel, great location”
May 18, 2013
Brian F, Sydney, Australia | Trip type: Couples
We must say that we really enjoyed our stay at The Fairmont Empress, Victoria, BC. This is a grand old hotel, with so much heritage, and located in a fabulous...
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We must say that we really enjoyed our stay at The Fairmont Empress, Victoria, BC. This is a grand old hotel, with so much heritage, and located in a fabulous location. We found the service to be first class, and the rooms absolutely fabulous (although we did get an upgrade - sensational). The one drawback we experienced was the breakfast - way too much fried/heavy/stodgy food, and it was a real challenge to find something healthy on the menu. « less
“Beautiful building in a great location”
May 17, 2013
Stratheden, Melbourne, Australia | Trip type: Couples
Although our room was quite small, we had a queen bed and it was very clean. The linens, towels and amenities were great. Our windows opened which was a plus...
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Although our room was quite small, we had a queen bed and it was very clean. The linens, towels and amenities were great. Our windows opened which was a plus for us as we like to sleep with our windows open. There is no air conditioning in the hotel but our room had a ceiling fan. We found this more than adequate for May which was when we stayed. We ate breakfast in the Empress Room one morning and had a buffet breakfast the next morning. We were on a tour and had our own Buffet Dinner one night. All the meal were well presented and we enjoyed them. The staff for very attentative and provided excellent service. We enjoyed our stay at the Fairmont Empress « less
“Home away from home ~”
May 17, 2013
Kaptain1, Salt Lake City, Utah
We loved the Empress Hotel and hope to return again. Not only is the hotel beautiful but so are the people who work there. Particularly the Gold Staff! They were...
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We loved the Empress Hotel and hope to return again. Not only is the hotel beautiful but so are the people who work there. Particularly the Gold Staff! They were so kind, friendly, and enjoyable to be around, they made sure that we had everything we needed and every question answered. They made us feel like royalty. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Deluxe Room
1 king or 2 queen beds with duvet, triple sheeting, and four pillows per bed, including two accent pillows. 350 to 450-square-foot room. Windows open to city or courtyard view. Located on floors 1-6. Ceiling fan. Varying antique furnishings, desk, chair, lamp. Wireless Internet access (surcharge). Bathroom with signature bathrobes, marble countertop, magnifying make-up mirror, contemporary chrome fixtures, tile floor, clothesline, and double shower curtain. Minibar custom-stocked per guest request at check-in. TV in armoire. Coffee/tea service.
Moderate Room
1 queen bed with down duvet. Located on floors 1-6. 23 square meters (250 square feet). TV with cable channels, pay movies, and video games (surcharge). Voice mail. Coffee/tea maker. Wireless Internet access (surcharge). Marble bathroom. Bathrobes. Hair dryer. Iron/ironing board. Window opens. Electronic check-out. Nonsmoking.
Junior Suite
1 king bed with duvet and sofa bed, triple sheeting, and four pillows per bed, including two accent pillows. Windows open to city or courtyard view. Floors 1–6. 400 square feet. Varying antique furnishings. TV in armoire. Wireless Internet access (surcharge). Bathroom with signature bathrobes, marble countertop, magnifying make-up mirror, chrome fixtures, tile floor, clothesline, and double shower curtain. Minibar custom-stocked per guest request at check-in. Coffee/tea service. Ceiling fan. Nonsmoking.
Fairmont Gold Courtyard View
1 king bed with pillowtop mattress, Egyptian-cotton triple sheeting, down duvets, and feather pillows. Windows open courtyard view. Located on floors 1-4. 28-42 square meters (300-450 square feet). Antique furnishings, desk, chair, and lamp. Complimentary local calls. LCD TV with premium channels and OnCommand Video. BOSE CD alarm stereo. Cordless phone. Minibar stocked per guest request at check-in. Coffeemaker. Complimentary wireless and wired Internet access. Bathroom with bathrobes, marble countertop, magnifying make-up/shaving mirror, contemporary chrome fixtures, tile floor, clothesline, and double shower curtain. Bathroom amenities. In-room safe. Ceiling fan. Nonsmoking. Rate includes complimentary overnight shoeshine, nightly turndown service, private check-in and check-out, full concierge services, complimentary deluxe Continental breakfast, honour bar, and hors d'oeuvres in Fairmont Gold Lounge.
Fairmont Gold Harbour View
1 king bed with pillowtop mattress, Egyptian-cotton triple sheeting, down duvets, and feather pillows. Victoria's inner harbour. Located on floors 1-4. 23-32 square meters (250-350 square feet). Antique furnishings, desk, chair, and lamp. Complimentary local calls. LCD TV with premium channels and OnCommand Video. BOSE CD alarm stereo. Cordless phone. Minibar stocked per guest request at check-in. Coffeemaker. Complimentary wireless and wired Internet access. Bathroom with bathrobes, marble countertop, magnifying make-up/shaving mirror, contemporary chrome fixtures, tile floor, clothesline, and double shower curtain. Bathroom amenities. In-room safe. Ceiling fan. Nonsmoking. Rate includes complimentary overnight shoeshine, nightly turndown service, private check-in and check-out, full concierge services, complimentary deluxe Continental breakfast, honour bar, and hors d'oeuvres in Fairmont Gold Lounge.
Fairmont Room
1 king, 1 or 2 queens, 2 doubles, or 2 twin beds with duvet, triple sheeting, and 4 pillows per bed, including 2 accent pillows. 275 to 350-square-foot room. Windows open to city or courtyard view. Located on floors 1-6. Varying antique furnishings, ceiling fan, two armchairs, table. Wireless Internet access (surcharge). Bathroom with signature bathrobes, marble countertop, magnifying make-up mirror, contemporary chrome fixtures, tile floor, clothesline, and double shower curtain. Minibar custom-stocked per guest request at check-in. TV on chest of drawers. Coffee/tea service.
Amenities - The Fairmont Empress
Airport Shuttle
Alarm clock
ATM
Baggage storage facilities
Central location
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Licensed bar
Movies in room
Non-smoking rooms
Office or business center
Office in room available
Pets allowed
Private bathroom in room
Private car parking
Private garden grounds
Radio in room
Restaurant
24 hours room service
Safe in rooms
Sauna
Self controlled heating/cooling system
Shop
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
Valet Parking
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet PolicyDogs are allowed. For ogs under 25 lbs there is a $25 pet fee charge daily. If the dog is over 25 lbs there is an additional charge of $25
Airport & Shuttle Information - The Fairmont Empress
Victoria International Airport is 25 minutes from the hotel; Airporter Shuttle Service departs every 20 minutes & cost is $13. CAD each way; Taxi approx. $35. one way.
Airport Shuttle? Yes! There is an airport shuttle.
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Based on 1,161 traveler reviews 
Value
Cleanliness
“Can not say enough about this hotel!”
Deluxe Room