May 16, 2013
DarreninHK, Hong Kong, China | Trip type: Solo travel
Location really couldn't be better, just meters from the Powell BART station. Older hotel, nicely decorated in a modern style, and had a relatively spacious room. Sleep was great except...
more »
Location really couldn't be better, just meters from the Powell BART station. Older hotel, nicely decorated in a modern style, and had a relatively spacious room. Sleep was great except for a squeak in the morning from the old fashioned radiator, but turn it off and the squeak went. The free drinks on weekday evenings was a nice touch, and the breakfast, though basic, was more than sufficient. Would definitely stay here again. « less
“Great price and location”
May 10, 2013
dcuf33, Monterey, California | Trip type: Solo travel
Looking forward to going back to this hotel. It is centrally located. breakfast is included and drinks for the afternoons M-R. Not a 5 star but its functional and perfectly...
more »
Looking forward to going back to this hotel. It is centrally located. breakfast is included and drinks for the afternoons M-R. Not a 5 star but its functional and perfectly located. parking is a little expensive but you can find a garage down the block for $25 with taxes for overnight 24-36hr parking. « less
“Great location, no AC”
May 9, 2013
opeboro, Centreville, Virginia | Trip type: Solo travel
The hotel is excellently located in San Francisco and very close to the BART station that you might actually walk past it as was my case. Once you step out...
more »
The hotel is excellently located in San Francisco and very close to the BART station that you might actually walk past it as was my case. Once you step out of the station towards Powell street, be sure to look out (up) for the hotel. The lobby of the hotel is not grand, the person at the front desk was neither friendly nor unfriendly, and the process was quick. As I made my way to my room I began to notice the age of this hotel... I got to my room and concluded that while the hotel looks immaculate, there is one thing "immaculate" cannot cure and that is age. The hotel looked old, it sounded old (the elevator and creaking floor boards under the carpet) and it smelled old. I got to my room and as always when I get to a new hotel room, I adjust the air conditioning, but to my dismay there was no air conditioning in this room, not even a split system that typically seats under the window. I was ready to cancel my reservation at this point and loose payment for a day's stay, however getting to the hotel late meant I would loose payment for 2 nights which was as long as I was staying, so decided to suck it up and stay. The location of this hotel really made up for all the disadvantages it possessed, very close to union square, walking distance to China town and if you are so inclined to Fisherman's Wharf. I also walked to pier1 from this location and also to pier 33 where I boarded a boat to Alcatraz island - I love walking! The hotel is also close to the Westfield mall and a lot more shopping and it is more or less in the financial district. Here is the bottom line from my perspective, the hotel served its purpose for me, I think I was lucky. If you have a day or two, you are traveling solo on a limited budget and want to make the best of your time here, this hotel will work for you, but ask for a room that isn't overlooking Powell street. I will not stay here again as long as they do not have air conditioning. The hotel needs some serious interior upgrade, but once that is done, it will probably slide off the affordable range. « less
“Tries hard but poor experience”
May 7, 2013
Traveller2478, United Kingdom | Trip type: Business
Its the niggly things that make or break a hotel stay and there was too much too niggle about here. For example, the bath didn't have a plug and despite...
more »
Its the niggly things that make or break a hotel stay and there was too much too niggle about here. For example, the bath didn't have a plug and despite requesting one, it never arrived. The wi-fi on all my devices (laptop, iphone and ipad) was intermittent and when I went to get coffee in the morning, one day they had "forgot" to put it out and the next "the machine was broken!" My shower had a problem and despite saying a maid would be sent, I ended up having to find one myself (who DID help). And the walls were thin. That or the guest next door was hard of hearing.
The hotel is well sited but when you've had a busy day or are about to prepare for one, the above issues are annoying. « less
“Great location, old hotel not the nicest”
May 6, 2013
yeye2121, Downey, California | Trip type: Family
Well one good thing about this hotel is the location! Right next to a few of my favorite stores, Forever21 and Sephora. A couple blocks up you can find Union...
more »
Well one good thing about this hotel is the location! Right next to a few of my favorite stores, Forever21 and Sephora. A couple blocks up you can find Union Square and lots of shopping locations there and small restaurants and bars. Right across from the Cable car pickup/drop off location which can either be good or bad. Good for us that we didnt have to walk much and then again creates a lot of traffic. Also it is located near the muni station fast travel and cheap!!
Customer service well the day we checked in the gentleman was not the best. Practically handed our room keys to us with no welcome no information on the hotel, didnt even explain the continental breakfast location or hours. Awful!! Although the following day a different older gentleman was there and he was very helpful with directions and friendly towards us and our 3 year old son.
The hotel is old, looks like it has been painted so many times over old paint. Our room was not the best i wasnt impressed. The bed wasnt comfortable at all, NO AC only an old fan. The room was decent size but the carpet looked like it needed to be changed it was lifting in certain areas not the best lighting in there either even will all lights on.
The restroom was ok you can tell they either had just painted or were too lazy to remove pieces of tape from the walls, the tile was old needed to be changed if you stepped on certain parts you could hear it moving. This was room 224 on the second floor.
I gave it 3 because of the location it was convinient for all of our needs and close to a lot of places. If it werent for that i would have given a 1. Im not sure i would ever stay here again although my husband said he would because of the location. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Deluxe Two Double Room
2 double beds with pillowtop mattresses. 300-thread-count linens. Complimentary wireless Internet access. LCD TV. Premium cable channels. Coffeemaker.
Deluxe Queen Room
One queen bed or one double bed. Pillowtop mattress. 300-thread-count linens. Street views. 10-foot ceilings. Vintage San Francisco photos. Complimentary wireless Internet access. LCD TV. Premium cable channels. Coffeemaker. Steam radiator. Bedding type depends on availability at check-in. Nonsmoking.
Deluxe Double
One Double Bed
This room overlooks the city. Slip into the pillowtop bed with premium bedding for a good night's rest. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary wired and wireless Internet access keeps you connected, and the LCD TVs is offered for your entertainment. A coffee/tea maker is supplied. A wake-up call service, daily housekeeping, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Deluxe Two Twins
Two Twin Beds
This room overlooks the city. Slip into the pillowtop bed with premium bedding for a good night's rest. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. Complimentary wired and wireless Internet access keeps you connected, and the LCD TVs is offered for your entertainment. A coffee/tea maker is supplied. A wake-up call service, daily housekeeping, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Room selected at Check In
1 bed. Pillowtop mattress. Premium bedding. LCD television. Cable/satellite television channels. Premium television channel(s). Voice mail. Clock radio. Coffee/tea maker. Shower/tub combination. Hair dryer. Complimentary toiletries. Iron/ironing board. Extra towels/bedding in room. Cribs (infant beds) available. Window opens. Daily housekeeping.
Testimonials: Why use Hotel Planner?
"I love your planner service and will use it again when I have a need for group planning!" P.R. - Washington, DC
"It was great. We had searched for rooms on our own and were unsuccessful. Thank you for a spectacular service!" H.B. - Long Island, NY
Based on 582 traveler reviews 
Value
Rooms
“Location couldn't be better”
“Tries hard but poor experience”
Deluxe Two Double Room
Deluxe Queen Room