May 4, 2013
Sheilanp47, Englewood, Tennessee | Trip type: Family
We booked at Sleep Inn because it was close to family in the area and I had stayed at one in Charlotte before. The hotel was clean and comfortable. The...
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We booked at Sleep Inn because it was close to family in the area and I had stayed at one in Charlotte before. The hotel was clean and comfortable. The staff were polite and friendly. Breakfast even in the last 30 minutes was stocked, and very good. We were surprised on Wednesday night with dinner and beverages as well. I couldn't ask for a better experience for the money and will definitely stay again. « less
“Nice property and good value”
Apr 24, 2013
dagmara56, Dallas, Texas | Trip type: Business
Contrary to other reviews, my smart phone Navigator had no problem finding this location. This is not on a main street but behind a mall on a small side street...
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Contrary to other reviews, my smart phone Navigator had no problem finding this location. This is not on a main street but behind a mall on a small side street with several other hotel properties.
We stayed in a suite with a king bed. There was a large counter area to be used as a work space in front of a sofa. Something I have not seen before, is a flat screen TV in this area, in addition to the flat screen in front of the bed, so two TVs in a single room.
The standard amenities were provided: microwave, small fridge which kept all items cooled.
Our stay was on the third floor facing the front of the hotel during the week. I cannot say if the walls are thin or not, as the hotel was sparsely populated, but noise was not an issue during our stay.
Breakfast is served downstairs, and included pastries, sausage, and scrambled eggs. Also were small items such as yogurt, hard boiled eggs, and fresh fruit. Better than usual fare.
This hotel is convenient to either Mother Frances or to East Texas Medical Center hospitals on Beckham Ave.
Overall a good value and would stay here again. « less
Read management response to this review.
Management response from Curtis White, Manager
Thanks so much for your review and positive comments! Our guest satisfaction is very important to us! I see you have reviewed many hotels..we appreciate your feedback!
Thanks again!
Curtis White
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“Hope to never return”
Apr 19, 2013
Mary H, Houston, Texas | Trip type: Business
I stayed and conducted a training at the Sleep Inn & Suites in Tyler Texas for my company. I was there from April 8 to April 12 conducting Customer Service....
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I stayed and conducted a training at the Sleep Inn & Suites in Tyler Texas for my company. I was there from April 8 to April 12 conducting Customer Service. The hotel was clean and had a great scent. One young lady did let me print on her computer because the business one was occupied. However, the management and some of the front desk either needed to be fired or trained on Customer Service. There is a tall guy there one night who was Customer Service Friendly but the short one was condescending with his fake "yes mam's" on the last day. On the first day he did help me with my computer. Anyway, when you go to the front desk the chances of them being there was sometimes slim to none and you have to yell for someone to help you. On the last day of class, I asked the front desk ladies could I have a late check-out. I was trying to teach and pack the car at the same time. I left some food in the refrigerator that I barely touched the night before. They said they would give me a 1:00 check out. I said ok. So, I went to my room with one of the participants at 10:45 for a break and she helped me get some of my belongings to the car. However, I left the food, candy for the class and evening handouts in my room for later. At 11:30 I gave the group an assignment to gather more of my things and the maid service was there. She had taken all my stuff out of the room, placed it on her cart and threw my ribs, potatoes and string beans from Outback Steak House in the trash. She said the front desk told her to clean the room. I confronted the Front desk manager, including Ms. Jennifer who stated that they did not say that. So I told them I had to get back to class but, I wanted some form of compensation. When I returned after my class ended to speak to them they were gone and the short male desk clerk states "Oh we got your ribs". He came from the back with the same to-go container I had my food and saw in her trash cart. They had placed it in a clear garbage bag that had hair in it. They had gone in the trash took out the ribs put it in a clear garbage bag to give to me. I asked for the corporate number and was told by the same guy that they were not allowed to give out the information. This happened on April 12 my birthday and in 54 years of living I have never experienced anything like this. Before, I approached them that evening I tried to give them a bell that people could ring when they were not at the front. Later they removed it and the short male guy said they did not need it. I told them they did and just took my bell back. I feel to stay at an establishment for a week including the company paying for the conference room for a week. I should have received better treatment. I hope to never return to this place again. « less
This was one of the best "finds" ever! New, fresh, well-appointed hotel. Great atmosphere and service. Very helpful front-desk staff. Wonderful complimentary breakfast choices. Excellent prices. We heartily recommend it...
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This was one of the best "finds" ever! New, fresh, well-appointed hotel. Great atmosphere and service. Very helpful front-desk staff. Wonderful complimentary breakfast choices. Excellent prices. We heartily recommend it and will return! « less
Read management response to this review.
Management response from Curtis White, Manager
Thank you so very much for your positive review, please come back and see us!
Curtis White Regional Manager
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“HARD TO FIND, BUT TOTALLY WORTH IT!”
Jan 23, 2013
fishfortrout, Fort Worth, Texas | Trip type: Couples
This place was a great find, but as another reviewer said, be sure to call and get directions because your GPS will not find it!
The hotel has great, friendly...
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This place was a great find, but as another reviewer said, be sure to call and get directions because your GPS will not find it! The hotel has great, friendly employees and it is so clean and lovely. The bathrooms are huge and beds are comfy. When we came in to check in, the aroma of fresh cookies wafted over the lobby/breakfast area and were offered chocolate chip cookies, still warm from the oven. Breakfast the next morning was great- standard offerings, but extras like eggs & bacon were delicious! Staff replenished the buffet quickly when stuff ran out. The only suggestion I can make (and this is too all hotels), get an on screen guide for the TV, so guests know what's on without having to flip channels... « less
Read management response to this review.
Management response from Curtis White, Manager
Glad you enjoyed your stay! Come back and see us!
Curtis White Regional Manager
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: by 6pm day of reservation, unless otherwise posted
Nightly Parking:
0.00
Total Taxes:
15.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Sleep Inn & Suites Tyler
Standard King Non Smoking
One King Bed
Settle onto the pillowtop bed with premium bedding and cotton linens for a good night's rest. Complimentary wired and wireless Internet access keeps you connected, and the 32-inch flat-screen TVs is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. The private bathroom has a bathtub or shower, as well as complimentary toiletries and a hair dryer. Rollaway/extra beds, a desk, and a desk are among the conveniences offered. This room is Non-Smoking.
Suite One King and One Sofa Bed Non-Smoking
One King and One Sofa Bed
Settle onto the pillowtop bed with premium bedding and cotton linens for a good night's rest. Complimentary wired and wireless Internet access keeps you connected, and the 32-inch flat-screen TVs is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. The private bathroom has complimentary toiletries. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Standard Two Queen Beds Non-Smoking
Two Queen Beds
Settle onto the pillowtop bed with premium bedding and cotton linens for a good night's rest. Complimentary wired and wireless Internet access keeps you connected, and the 32-inch flat-screen TVs is offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are supplied. The private bathroom has complimentary toiletries. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Amenities - Sleep Inn & Suites Tyler
Air conditioning
Airport Shuttle
Alarm clock
Baggage storage facilities
Central location
Complimentary breakfast
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Central heating
Internet - wireless
Internet is Complimentary
Laundry facilities
Microwave in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Radio in room
Refrigerator
Self controlled heating/cooling system
Swimming pool - outdoor
Telephone in all rooms
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Sleep Inn & Suites Tyler
tyler, airport shuttle
Airport Shuttle? Yes! There is an airport shuttle.
Testimonials: Why use Hotel Planner?
"On behalf of our entire group, I would like to thank you. The service you provide is a very valuable and helpful service. Do you service the entire United States? I book rooms a couple of times a year for different activities that our group participates in, and will use your service again in the future." M.G. - Yorkville, IL
"Thanks for all the help. Your staff has been great. I was not looking forward to arranging accommodations for guests---but, after finding your website, it was a piece of cake. I will recommend you to friends and family." L.F. - Orlando, FL
Based on 48 traveler reviews 
Value
Cleanliness
“Nice property and good value”
“Hope to never return”
Standard King Non Smoking