Ideal for both business and social occasions,the newly renovated ($12mil.)JW Marriott Hotel features marble accents with dramatic ceiling treatments and lighting.Guestrooms are elegantly appointed and overlook the riverside or the French Quarter.In-room amenities include three dual-line telephones with data ports and voice mail,pay-per-view movies,coffee and tea service,hair dryer,iron and ironing board,and in-room mini-bar.The critically acclaimed Midi restaurant, features authentic French country cuisine,with regional selections for breakfast lunch and dinner.
Star Rating:
Local Attractions:
French Quarter, Harrah's Casino, Aquarium of the Americas, Jax Brewery, Riverwalk Shopping Center, Canal Place Shops
May 18, 2013
HappyDaysTravels, Boston, Massachusetts | Trip type: Family
Great rooms, ideal location, and fantastic breakfast. But what made this stay stand out the most was the service. From the multiple emails I received prior to our stay, to...
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Great rooms, ideal location, and fantastic breakfast. But what made this stay stand out the most was the service. From the multiple emails I received prior to our stay, to our experience with the bellmen, front desk staff, management, and the restaurant staff, I was so impressed with the kindness and attentiveness of the hotel's staff. They consistently went above and beyond to make sure we were comfortable and enjoying our stay. Would definitely return. « less
Good location, nice room although the bathroom is quite small, a great staff. The trolley stops right outside the door, just a few blocks from the French Quarter, great restaurants...
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Good location, nice room although the bathroom is quite small, a great staff. The trolley stops right outside the door, just a few blocks from the French Quarter, great restaurants and much more. We enjoyed our stay very much. « less
“Some issues but they tried to make it right”
May 15, 2013
jkap6, Warren, Michigan | Trip type: Couples
We checked into the JW Marriott on Saturday late morning and since my husband has status with the Marriott chain, they offered to upgrade us to a king executive room...
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We checked into the JW Marriott on Saturday late morning and since my husband has status with the Marriott chain, they offered to upgrade us to a king executive room but told us we would have to wait a little while for one to become available. We agreed and took off to the French Quarter. Soon we were left a vm that our room was ready. We headed back and were given a room on the 25th floor. The room was occupied with someone's belongings! We hurried out and went to call the front desk from the phone near the elevators. We were told we would have to wait for another room to become available and they offered to open the concierge lounge. The bellman who came up with our luggage insulted the manager by describing her as a "big, fat, African American woman" when we weren't sure of her name. No class at all!
We were not happy after leaving the French Quarter to come back to no room! They comped our lunch and then got us another room which took much longer than they promised (they also tried to put us back in the occupied room!). They are supposed to credit back my husband's points for both nights' stay and they sent up wine and cheese to make up for the inconvenience. Unfortunately, they didn't clean our room at all on Sunday and at 6 pm when they showed up, we were getting ready for dinner and asked for clean towels but didn't have time for them to clean the room. Not the room service I'd expect at this nice of a hotel. The manager went out of her way to try to make it right after the check-in debacle. Great location and people were pretty friendly but I'd probably try another hotel next time. « less
Read management response to this review.
Management response from Cole Wallace, Guest Relations Manager
Dear jkap6,
Thank you for taking the time to post a review of our hotel. I apologize that we made so many errors during your visit to our hotel. We pride ourselves on being able to deliver a flawless experience for all of our guest. It is disappointing that we were unable to deliver that experience for you. The comments from the Bell man that assisted you will be address with that individual. Treating each other with respect despite our differences is equally as important as treating our customers with respect. I would like the opportunity to regain your business, please contact me directly to discuss.
Sincerely,
Cole Wallace Director of Operations
« hide
“Marriott Hotel, New Orleans”
May 14, 2013
Ed B, Chappell, Nebraska | Trip type: Friends getaway
The Marriott is a nice, large business type hotel and being that it is right on Canal Street and only a couple of blocks from Bourbon Street, the location is...
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The Marriott is a nice, large business type hotel and being that it is right on Canal Street and only a couple of blocks from Bourbon Street, the location is excellent. You are right on the edge of the French Quarter and there are lots of things to do and places to see. « less
“a solid upscale hotel”
May 14, 2013
pwdrlabby, Penryn | Trip type: Business
The hotel is not outrageous nor over the top. Just a solid quality stay .It has many nice amenities that make it a step up. From champagne in the lobby...
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The hotel is not outrageous nor over the top. Just a solid quality stay .It has many nice amenities that make it a step up. From champagne in the lobby to a good gym and very friendly staff and great location all adds up. Had a great corner room over looking the river and no complaints.Despite being jazz fest wknd it was very quite . « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: 72 hours for individual sleeping rooms and 80% of total room night commitment for group upon signature of contract.
Nightly Parking:
$32
Total Taxes:
13.00%
Total Misc Fees:
$2.00 USD (mandatory resort fees/taxes)
Room Types - JW Marriott New Orleans
Concierge Room
1 king
2 double
Desk. CD player. Flat-panel television with premium cable channels and pay movies. Wired and wireless Internet access (surcharge). Fax machine and in-room safe. Complimentary weekday newspapers. Shower/tub combination. Bath amenities include hair dryer and designer toiletries. Bathrobes. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Refrigerator available on request. Non-Smoking.
Deluxe
1 king
2 double
Desk. CD player. Flat-panel television with premium cable channels and pay movies. Wired and wireless Internet access (surcharge). Fax machine and in-room safe. Complimentary weekday newspapers. Shower/tub combination. Bath amenities include hair dryer and designer toiletries. Bathrobes. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Refrigerator available on request. Non-Smoking.
Over-sized Luxury
1 king
Desk. CD player. Flat-panel television with premium cable channels and pay movies. Wired and wireless Internet access (surcharge). Fax machine and in-room safe. Complimentary weekday newspapers. Shower/tub combination. Bath amenities include hair dryer and designer toiletries. Bathrobes. Blackout drapes/curtains, clock radio, and electronic check-out. Air conditioning. Refrigerator available on request. Non-Smoking.
Amenities - JW Marriott New Orleans
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Central location
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Garage
Hairdryer available
Hair dresser
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Laundry facilities
Licensed bar
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Radio in room
Restaurant
24 hours room service
Safe in rooms
Self controlled heating/cooling system
Shop
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
Valet Parking
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - JW Marriott New Orleans
Airport Shuttle? Sorry, no airport shuttle available.
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Previously Known As: JW Marriott, Marriott & Renaissance Hotels of New Orleans, Marriott / Renaissance Hotels of New Orleans
Based on 729 traveler reviews 
Value
Cleanliness
“Impressive Service”
“Some issues but they tried to make it right”
Concierge Room