The Sheraton Metairie – New Orleans Hotel offers luxurious accommodations with friendly guest service. From an upscale design to a staff who is focused on you, our hotel has everything you desire and more.
Our lobby is well-appointed with an array of cozy conversation areas. Stop by the lounge and enjoy an after-dinner drink. Or linger in the restaurant, which serves a variety of mouthwatering items.
Follow the marble floating staircase to our eloquently appointed meeting and gathering facilities. From corporate meetings to fantasy-inspired weddings and receptions, we are the location of choice for locals and seasoned travelers.
Additional features include complimentary parking in a covered garage, a well-equipped fitness center, rooftop lap pool, business center, and concierge services.
Our hotel is located in the heart of Metairie’s upscale business district, centrally located between the Louis Armstrong International Airport, downtown, the famous French Quarter, and Garden District. In addition, we are surrounded by shopping, local entertainment, and area attractions including the Louisiana Superdome and the Ernest N. Morial Convention Center.
Enjoy a great stay at Sheraton Metairie – New Orleans Hotel.
Star Rating:
Local Attractions:
Lakeside Mall,
Galleria Office Tower,
Clearview Mall,
Pontchartrain Center,
RiverTown Museum District,
Louis Armstrong International Airport,
Louisiana Superdome,
New Orleans Arena,
New Orleans Lakefront Arena,
French Quarters
Hotel Reviews for Sheraton Metairie New Orleans Hotel
3.0out of 5Based on 112 guest reviews, Average
Based on 142 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
20
Very Good
45
Average
38
Poor
19
Terrible
20
Most Recent Traveler Reviews:
“Just ok for one night airport stay”
May 16, 2013
freiburg13, Chicago, IL | Trip type: Business
This was just barely acceptable for 1 night stay after late flight to MSY. Wanted a good night sleep, didn't get one: terrible acoustics, very noisy starting from early in...
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This was just barely acceptable for 1 night stay after late flight to MSY. Wanted a good night sleep, didn't get one: terrible acoustics, very noisy starting from early in the morning. Rooms were adequate. Front desk staff was indifferent at best. Got upgraded to Club Floor, as SPG Gold Member, had very light breakfast in the Club. No espresso drinks available in the hotel or nearby. Just place to sleep,if not noisy. Glad I used SPG points for free night, not actual cash « less
“Nice Location, Staff A Bit Disjointed”
May 7, 2013
s6ufpb, Gaithersburg, Maryland | Trip type: Business
My wife and I were in Metairie over the Saint Patrick Day weekend for business and selected this hotel, because of its location, easy access to I-10 and the center...
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My wife and I were in Metairie over the Saint Patrick Day weekend for business and selected this hotel, because of its location, easy access to I-10 and the center of Metairie.
My wife is a SPG Gold member and upon check in we were upgraded to the “Club Floor”. When we arrived in our room we found the view was from the front of the hotel, which is much preferred to that of facing I-10 or North Causeway Blvd, both of which create a lot of road noise.
The room was reasonably appointed, however the bathroom really needed updating. The whole area needed to be cleaned with some agent to get rid of the mold and the shower/bath needed to be totally re-grouted. We were there three days and the bathroom supplies were not restocked but once.
The lounge was really just a bedroom converted to a club lounge. The attendant tried to keep up, but with the limited space there was no way anyone could keep all the breakfast items available. There was also limited space so that at busy times, such as breakfast people were literally stumbling over each other.
The front desk staff was pleasant, but was not sure what they could do when we wanted to keep our small laptop in a safety deposit box by the front desk. We finally said we should try one of the boxes and guess what? It fit.
All in all this hotel has a good location, however the staff needs more training, the rooms need some updating, and the lounge in the club floor needs to be doubled in size. « less
Read management response to this review.
Management response from Sheraton-Metairie, General Manager
Thank you so much for your comments. The feedback you provided will help us improve our service and product for the future. We encourage our guests to let us know if there are any problems with their stay so that we may address the situation immediately. We take seriously the feedback that you provide and I assure you we are investigating your concerns. We appreciate your taking the time to share your experience and we look forward to serving you again as your travels bring you back to our area. Sincerely, Paula Evans, General Manager
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“Great staff during check-in.”
May 7, 2013
BradJack, Dallas, Texas
Nice room, well furnished, but no extra plugs for charging phone, iPad, etc. My room was near the elevator. There was the sound like someone tapping a pipe with a...
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Nice room, well furnished, but no extra plugs for charging phone, iPad, etc. My room was near the elevator. There was the sound like someone tapping a pipe with a hammer that happened every 30 seconds throughout my time in the room. But otherwise, it was a nice room. « less
Read management response to this review.
Management response from Sheraton-Metairie, General Manager
It is very nice of you to have taken the time to reply with your comments about your recent stay at our hotel and I am happy that we were able to accommodate you. Your feedback is sincerely appreciated. We know that you have many choices when traveling and we thank you for your business. Sincerely, Paula Evans, General Manager
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“Nice Accommodations, Not Near French Quarter”
May 5, 2013
Chazz B, Chino, California | Trip type: Business
I mistakenly thought this hotel was close to the French Quarter, but found out we were about 7 miles away from there. And it is not easy to get there,...
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I mistakenly thought this hotel was close to the French Quarter, but found out we were about 7 miles away from there. And it is not easy to get there, with limited cabs and traffic on the freeways.
The hotel itself is fine, clean, but it is situated around a few other hotels and very little else. The nearest restaurants are walking distance: City Diner, Chef Ron's Gumbo Stop, and Felipe's. (I recommend Gumbo Stop big time!!)
If you are doing business in Metairie, its a fine place, but if you want to explore New Orleans including: French Quarter, Garden District, City Park, etc this is not a great central location. « less
Read management response to this review.
Management response from Sheraton-Metairie, General Manager
Thank you for your feedback. I am glad you enjoyed your stay with us and found your accommodations to be enjoyable and our staff friendly. However, we are sorry that our location was not convenient for your stay. Many of our guests appreciate the quiet and relaxing surroundings of our hotel opposed to hustle and bustle of the city. Most importantly thank you for being a guest at our hotel. We hope to see you again in the future. Sincerely, Paula Evans, General Manager
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“SPG members get the benifit”
May 5, 2013
Mrm2u2004 | Trip type: Business
This is a good hotel to stay at but you will need a car as it is in somewhat of a secluded area near the freeway(Galleria).. the rooms are fine...
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This is a good hotel to stay at but you will need a car as it is in somewhat of a secluded area near the freeway(Galleria).. the rooms are fine and the staff is great, pool was being remodeled during my stay and has an ok fitness center. However it has a large dining area if you do not have a vehicle so you will be fine in terms of eating just not that economical. « less
Read management response to this review.
Management response from Sheraton-Metairie, General Manager
Thank you so much for the great review. We appreciate it when our guests take the time to let us know how their stay was at our hotel. Our staff makes it their priority to make sure each and every one of our guests are taken care of. It is a pleasure to learn that was the experience you enjoyed with us. We hope you have the opportunity to stay with us again and if you do please take a moment to check out our newly renovated pool area.. Sincerely, Paula Evans, General Manager.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Club Level King
1 king bed. Pillowtop mattress. Premium bedding. Desk. 27-inch television. In-room safe (accommodates laptop). Cable/satellite television channels. Television. Premium television channel(s). Pay movies. Multi-line phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Designer toiletries. Hair dryer. Iron/ironing board. Complimentary weekday newspaper. Blackout drapes/curtains. Air conditioning. Climate control. Daily housekeeping. Smoking permitted.
Club Level Double
One king or two double beds with pillowtop mattresses. City view. 400 square feet. Armoire and 27-inch television with complimentary premium channels. Lounge chair and ottoman. Work desk with cordless multi-line phone and ergonomic chair. Tile-and-marble bathroom.
Amenities - Sheraton Metairie New Orleans Hotel
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baggage storage facilities
Central location
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Licensed bar
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Private car parking
Quiet location
Radio in room
Restaurant
24 hours room service
Safe in rooms
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet PolicyWe are pet friendly
Airport & Shuttle Information - Sheraton Metairie New Orleans Hotel
Louis B Armstrong New Orleans International Airport is located 8 miles away. One way taxi is $28.00. We offer a complimentary shuttle based upon availability.,We provide complimentary shuttle service in a 3 mile radius based on availability.
Airport Shuttle? Yes! There is an airport shuttle.
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Previously Known As: Sheraton Metairie, Sheraton Metairie New Orleans, Wyndham Metairie
Based on 142 traveler reviews 
Value
“Just ok for one night airport stay”
“Nice Location, Staff A Bit Disjointed”
Standard King
Standard Double