The brand new Four Points by Sheraton Philadelphia Northeast after a $10 million dollar renovation completed in 2008, is pleased to introduce our newly renovated guestrooms that make their way with chic class and bring with them the little luxuries in life. Hard wood flooring meets carpet as you step through the guestroom foyer into a world of contemporary art deco hugging the traditional touches of home. All of our furniture is brand new, a full size pull out work station and an over-sized armoire. Additional room amenities include a sleek 32” LCD television, iron and board, coffee maker, contemporary fixtures, luxurious showerhead and high end toiletries.
We are just minutes from I-95 and the PA Turnpike, comprised of 190 guestrooms, 4 Junior Suites and over 5,000 square feet of flexible Meeting and Banquet space. We are the hub for your full service hospitality needs including: Room Service, our Cobblestones Restaurant & Tap Room featuring a delectable menu of mouth watering dishes prepared by our Executive Chef, a brew pub highlighting a variety of fine microbrews and other top shelf cocktails, a brand new Indoor Pool complex (coming late Summer 2008!) and state-of-the-art workout facility designed and equipped by Life Fitness™. We also have ample complimentary onsite parking too for you and your guests and are within walking distance to several restaurants and shopping!
Star Rating:
Local Attractions:
Minutes from Franklin Mills Outlet Mall (the largest indoor outlet mall on the East Coast), the Flyers Skate Zone, Holy Family University, Bryn Athryn University, Philadelphia Park Racetrack and Casino, St. Katharine Drexel Shrine and Mission Center and Sesame Place Amusement Park!
Hotel Reviews for Four Points by Sheraton Philadelphia Northeast
3.5out of 5Based on 188 guest reviews, Average
Based on 198 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
60
Very Good
58
Average
37
Poor
24
Terrible
19
Most Recent Traveler Reviews:
“DO NOT STAY HERE!”
Apr 18, 2013
bluemoondragonfly, Nipomo, California | Trip type: Business
4/14/2013
Regarding my 2nd of my 8 day stay.
Four Points by Sheraton Philadelphia, Northeast.
I thought I was going to be a experiencing a "5 Star" experience, only to...
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4/14/2013 Regarding my 2nd of my 8 day stay. Four Points by Sheraton Philadelphia, Northeast.
I thought I was going to be a experiencing a "5 Star" experience, only to be completely disappointed by an experiencing an environment that really does not even qualify for a One Star experience!
This is listed as a remodeled room! What a joke! The furnishings are mismatched; appear to be piecemealed together, and very poorly and hastily done - at best. There are areas inside the closet units where old blocks of the original wood door attachments are still attached with bare wood showing where old screws have been removed. There is a bizarre pull out seat in the unit that when pulled out, leaves a vacant area - a square hole from top to bottom that appears to be more of a hazard than to actually serve a purpose. The bedside tables feature drawers that when opened have Plexiglas inserts that must be removed in order to use the drawer efficiently. There are no electrical outlets near the bedside at all. The "remodeled" bathroom at first glance is cute. Cute, but poorly planned and incomplete. The sink and shower water faucets are one handled, with one of two options: full blast HOT or full blast COLD! How much water are you causing your guests to waste?! Besides that, adjusting the water temp is difficult as the one handled spigots are difficult to turn. The adjustable massage shower head is NOT adjustable. There is a ceiling access panel immediately above the shower head, and it is rusted around the edges and does not look like it is completely closed. Many of the shower curtain fasteners are in place but not closed. There is a cracked area in the mid-lower section of the tiled shower wall, with dirty/stained edges of the approximate 12 inch area of damage. The only place to hang a used bath towel is a bar below the front edge of the vanity - but it is too low to keep both ends of your bath towel from resting on the floor! Yuck! The open visibility of the vanity reveals baskets of towels (cute), with the shiny drain loop trap gleaming right above them. Yet, the exposed toilet water supply piping is corroded, rusted and looks ugly. The bathroom door is full panel glass, wood framed & the glass on the outside is frosted, except for about a dozen random missed spots. The wood frame of the door is stained a medium brown, but the bottom inside corners are filled with some kind of pale tan colored crud! Ew! The light switches for the bathroom are outside of the bathroom. The mattress and pillows are comfortable.
Check in was cumbersome however, I later learned that your service provider crashed your system and that this was also intensified because it occurred while you were hosting a large wedding party. In light of these compounding and extenuating circumstances, this is understandable now – but no one bothered to explain why we had to hand write our name, address, and Credit Card info on a paper form and sign a contract promising to pay. Being from out of state, I thought it was just how things are done in PA. It wasn’t until I tried charging my meal to my room that our waitress asked if we had placed a credit card on file, we told her we did, and to her credit, she spent nearly 20 minutes going back and forth between the front desk and her cash register to get the issue resolved.
Our meals in your Cobblestone Restaurant were tasty and our server, Mary, was very pleasant and efficient. The menu however is too limited and not being from the area, some of the choices for sauces are baffling.
When arriving at PHL, International Airport, your web site recommended only a Taxi for transportation. After calling your hotel and speaking to your manager Emily, she had no other suggestions. We discovered quite by accident before exiting Terminal A to catch a cab, that we could take a shared shuttle van for nearly half the price of a cab. For future reference, you may be able to take a train to the Torresdale Train Station and then call the Hotel – they will send a free shuttle bus to pick you up there. DO NOT mistake Torresdale Station, for the “Erie – Torresdale” station on the Blue Line FML Frankford/Market subway (elevated, also called the “L”) See below.
There is apparently no one ever staying at this place that ever wants to venture to South Philadelphia, because there are absolutely instructions available. But, thanks to our waitress at Applebee's, we got downtown and back without a problem.
I asked the Hotel Manager Emily, in passing if they provided a free shuttle to one of the transit stations, she said Yes, within a 5 mile radius, so South bound would be as far as "Torresdale Station".
We took the #14 bus to Frankford Transit Station and used a transfer to take the Frankford-Market (Blue Line on the “L”) line into the city. We noticed that the "Erie-Torresdale Station" was three stops closer to the city.
Upon returning to your Hotel, Emily was at the front desk. I asked her if the Shuttle could just drop is off at the Frankford Station since seemed closer than the “Erie - Torresdale station.
She told me no way because it was more than 5 miles. She was referring to the Amtrack - Torresdale, which I had also noticed earlier, based on the map I had, they appeared to be nearly the same distance away on the map I had. She informed me of my misunderstanding. She sarcastically offered to "Google it" for me so I said sure. Then she was interrupted by several phone calls and by that time I was feeling insulted and very frustrated by her lack of ability to be civil, let alone professional, on top of the disappointing accommodations and experiences I had experienced so far. I asked to speak to the manager and she not only informed me the SHE was the manager AND SHE was the shuttle manager as well. Then I asked to speak to HER boss and she informed me that HE, the GM would be here in the morning and I could talk to him then. I asked her if she could pass along my complaint and she said she would. Doubting her sincerity, I filed a complaint with the Hotel Chain, and their SPG Rewards Points provider. I also reviewed them on Yelp.
It may sound petty of me, but the whole point of getting to Frankford Station is to avoid the transfer fee. Taking a free shuttle to the Amtrack - Torresdade station wastes my time and I still have to pay for a transfer to exit the train and board the L at Frankford-Market station.
My experience of Emily is that she was more interested in arguing with me and being RIGHT, than actually UNDERSTANDING me and making me feel heard and provide excellent "Bring them back" CUSTOMER SERVICE. The reason my companion and I are here is because we are attending an advanced certification conference for Registered Nurses, being held at a nearby Medical Care facility. We live in California and COULD have chosen to attend the same conference in Anaheim, CA, FOR A LOT LESS MONEY! Instead, we CHOSE to spend OUR money and pay more to attend in Philadelphia because we had never been here, or the East Coast before. We CHOSE to stay HERE because it was recommended by the hosts of the conference.
I seriously doubt that THIS hotel will EVER appear on their list of lodging recommendations in the future. We are not the only Conference Attendee guests with complaints and dissatisfactory experiences.
My first and only experience of staying at a SPG Rewards hotel, which inspired me to sign up with SPG, was my stay at the San Francisco Westin – Civic Center.
THAT was a 5+ Star experience!
I might stay at a Westin in the future, but I will NEVER stay at anything by Four Points again, NEVER!
Because of this lousy experience, we are checking out earlier than planned and relocating to a different hotel. « less
Read management response to this review.
Management response from Dan Williams, General Manager
Dear Bluemoondragonfly,
First and foremost, thank you for staying at the Four Points by Sheraton Philadelphia Northeast recently and sharing your feedback with us. Your feedback is greatly appreciated.
I am very concerned to hear that you did not enjoy your stay and that you encountered the issues as noted in your review. Our team is very focused on improving the overall guest experience and your feedback will allow us to learn from and ensure it does not occur in the future. I would like to personally apologize for what you experienced. I assure you that what you encountered is far below our Four Points standards, unacceptable and I am truly sorry and disappointed for what you experienced.
It is our goal to make sure you have the most exceptional guest experience possible. When in the Philadelphia area in the future, please consider giving us another chance. We would love the opportunity to show you the service and amenities that we are all very proud of here at the Four Points. Again, thank you for your business and the feedback regarding your stay.
Sincerely,
Dan Williams General Manager
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“Average with some good sides”
Mar 22, 2013
Segebaba, Davenport, Florida | Trip type: Solo travel
The three things this hotel has going are (1) its location (depending on where one intends to stay), the location is excellent, (2) the staff are great, and (3) nice...
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The three things this hotel has going are (1) its location (depending on where one intends to stay), the location is excellent, (2) the staff are great, and (3) nice happy hour with tasty hot snacks and drinks. On the downside, the hotel is not the cleanest out there, my bed cover had visible stains not bleached out durng laundry. The carpets could definitely be cleaner. The commode in the room I got was not well attended by whoever cleaned the room and I doubt if there was any supervision of the cleaning, otherwise the lousy cleaning job would have been caught by the supervisor. There is room for improvement, a little touch here and there could turn this hotel around. « less
Read management response to this review.
Management response from Dan Williams, General Manager
Dear Segebaba,
Thank you for the feedback you provided regarding your recent stay at the Four Points Philadelphia Northeast. Your satisfaction, feedback and business are very important to us.
I am sorry to hear that you found your guest room unacceptable. Our Housekeeping and Engineering departments work very hard to keep our guest rooms clean and all items in the room working 100% and an unacceptable guest room is not the standard at our hotel. My sincerest apologies for what you experienced.
Again, thank you for choosing the Four Points Philadelphia Northeast and for the feedback. Should you return to the Philadelphia area, we hope that you could give our hotel another chance to show you the service and cleanliness that we are very proud of. On behalf of the entire Four Points Philadelphia Northeast family, we thank you.
Sincerely,
Dan Williams General Manager
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“Poor service, facility in need of renovation”
Mar 20, 2013
jfrao, New York | Trip type: Business
This hotel should not be a Starwood property as it damages the good reputation of the brand. Upon check in my room key did not work and I had to...
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This hotel should not be a Starwood property as it damages the good reputation of the brand. Upon check in my room key did not work and I had to go back to the front desk, not once but two times just to get the room key correct. The hallway to the room was dirty, the rug stained and worn. The room was in need of renovation. There was a great deal of noise from the hallway and parking lot until very late which woke me multiple times and prevented a good nights sleep. Upon check-out the front desk could not print a invoice because their printer did not work properly. The second printer thay had also did not work. The person behind the desk was unable to understand my email address (I know this seems unbelieveable but true.) In total this was a very bad experience. I suggest you stay at a different hotel. I will never return. « less
Read management response to this review.
Management response from Dan Williams, General Manager
Dear jfrao,
First and foremost, thank you for staying at the Four Points by Sheraton Philadelphia Northeast recently and sharing your feedback with us. Your feedback is greatly appreciated.
In an effort to constantly strive to go above and beyond in terms of guest satisfaction, I feel that we did not accomplish this goal with your recent experience at our hotel. As General Manager, I am very concerned to hear that you did not enjoy your stay and that you encountered the issues as noted in your review. Our entire team is very focused on improving the overall guest experience and your feedback will allow us to learn from and ensure it does not occur in the future. I would like to personally apologize for what you experienced. I assure you that what you encountered is far below our Four Points standards, unacceptable and I am truly sorry and disappointed for what you experienced.
It is our goal to make sure you have the most exceptional guest experience possible. When in the Philadelphia area in the future, please consider giving us another chance. We would love the opportunity to show you the service and amenities that we are all very proud of here at the Four Points. Again, thank you for your business and the feedback regarding your stay.
Sincerely,
Dan Williams General Manager
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“Great staff!”
Mar 19, 2013
Paul C, Sykesville, Maryland, United States | Trip type: Friends getaway
If you plan on staying here, the first thing you need to know is that traffic near this hotel can be tricky. Each direction has "Local" and "high speed" lanes...
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If you plan on staying here, the first thing you need to know is that traffic near this hotel can be tricky. Each direction has "Local" and "high speed" lanes separated by a physical barrier. Make sure you are in the local lanes or you will be looking at a couple of U-turns (which are not easy to make in that area). But enough about the area.
The room was a decent size (having just returned from a trip to Taiwan, I appreciate how spacious rooms in the US are). The bathroom was clean, TV was a decent size, there was ample storage space. The heater/AC unit was very loud and inconsistent. It was either really hot or really cold. Also, the windows allowed a draft into the room. We had to keep it a little warmer to compensate. Depending on which bed (or side of the bed), the climate may differ slightly. Overall, there was nothing special about the room which earns it an average mark.
The staff.... Here's a difference maker. The majority of the staff we came in contact with were all pleasant and helpful. Even after being berated by an unreasonable customer (there was a girl at the desk who is currently in training doing the best she could to hold it together while a customer tore into her. The customer was clearly in the wrong and just wanted to be nasty to someone). Front desk staff --> Restaurant crew --> Bar staff --> cleaning crew.... all pleasant and helpful!
We never visited the pool so I can't really comment on that. The only other negative aspect was not the hotel's fault. Our floor had REALLY loud people who liked to bang on doors, yell, scream, smoke weed, and leave wet towels in the hallway. It helped that the heating unit was so loud that it drowned out the background shrieking.
Management response from Dan Williams, General Manager
Dear Paul C,
Thank you for the feedback you provided regarding your recent stay at the Four Points by Sheraton Philadelphia Northeast. It was indeed our pleasure to host you and your business is very important to us.
I would like to take a moment to thank you for the kind words on the service you received while staying with us. Our team works very hard on making each and every guest stay a memorable stay. We hope that when your travel plans bring you back to the City of Brotherly Love, you will consider staying with us so that we can provide you with the service and amenities that we are very proud of.
Again, thank you for choosing the Four Points by Sheraton Philadelphia Northeast. On behalf of our team, we look forward to seeing you in the near future.
Sincerely,
Dan Williams General Manager
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“Very nice hotel, great location”
Mar 8, 2013
PmakUpstateNy, New Paltz, New York | Trip type: Couples
Enjoyed our recent stay at this hotel. After reading previous reviews, we opted to leave our vehicle in the parking lot which is directly across N 12th St (which is...
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Enjoyed our recent stay at this hotel. After reading previous reviews, we opted to leave our vehicle in the parking lot which is directly across N 12th St (which is where the hotel entrance is). It was pricey, but at least we knew where it was and could see it from our hotel window. The hotel lobby was clean, modern and pleasant. We were given a room on the 7th floor which said Starwood, not exactly sure why. Very, very pleased with the room. Everything you need is there, modern & clean. Loved the hardwood floor entry and all white bathroom-I also liked the "porthole" in the bath door-cool touch. Bed was clean and comfy, the room size was fine, don't know why others are complaining it was small. We also did not experience any problems with the heat as alot of people here have complained about. Free coffee and tea on main floor right off the elevators in the morning. Easy quick walk to convention center and Reading Terminal Market where you can really stuff your face. Would definitely stay here again. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Groups are subject to cancellation policy in the agreement. It is tiered based on how far out the group cancels. 4pm day of arrival as an individual.
Room Types - Four Points by Sheraton Philadelphia Northeast
Traditional King
1 king bed with pillowtop mattress and down comforter (bedspread). 320 square feet. Floor-to-ceiling windows. Desk with ergonomic chair. LCD TV with premium cable channels and HBO. Telephone with voice mail. Complimentary wireless Internet access. Complimentary weekday newspapers. Microwave. Refrigerator. Coffee/tea maker. Hair dryer. Complimentary bottled water. Complimentary remote printing. Smoking is not permitted.
Traditional Two Queen Beds
Two queen beds with pillowtop mattresses and down comforters (bedspreads). 320 square feet. Floor-to-ceiling windows. Desk with ergonomic chair. LCD TV with premium cable channels and HBO. Telephone with voice mail. Complimentary wireless Internet access. Complimentary weekday newspapers. Microwave. Refrigerator. Coffee/tea maker. Hair dryer. Complimentary bottled water. Complimentary remote printing. Smoking is not permitted.
Amenities - Four Points by Sheraton Philadelphia Northeast
Air conditioning
Alarm clock
ATM
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Electronic key card
Elevator
Fax available
Fitness and health center
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Laundry facilities
Pets allowed
Radio in room
Restaurant
Shower
Swimming pool - indoor
Telephone
Telephone in all rooms
Television
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Four Points by Sheraton Philadelphia Northeast
We are approximately thirty-five minutes (35) away from the Philadelphia International Airport and five (5) minutes away from the Northeast Philadelphia Airport.
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"I have been working with Samantha and she has made the process seemless and easy. Thanks for checking up. This was the first time using you for a block of rooms ~ what a great set-up you have! My days of calling individual hotels directly are over. I will be using and recommending your services again." M.R. - East Lansing, MI
"Your service is a wonderful find. I will certainly use it again and recommend to others. What makes it even better are the people you actually work with at the property that make it so much more worthwhile. Your service saved me many hours of work and frustration." M.H. - Atlanta, GA
Based on 198 traveler reviews 
Value
Cleanliness
“DO NOT STAY HERE!”
“Average with some good sides”
“Very nice hotel, great location”
Traditional King
Traditional Two Queen Beds