My initial contact with them should have tipped me off. I asked for a refrigerator in my room for medical reasons and you would have thought I asked them to...
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My initial contact with them should have tipped me off. I asked for a refrigerator in my room for medical reasons and you would have thought I asked them to build me a room for my arrival. Even at check in they didn't know if had actually been delivered (it had). I gave them two more chances during my stay to excel. The first was to find and schedule a personal training session for me the following day. Instead, I got a list of gyms. Then I asked them to see if they could get the government rate for my next Courtyard reservation which follows this one. I was told to call my next hotel or go on line and see if I could change the reservation. I think this Courtyard can do away with the front desk. There's really no need. Simply put in a self-checkin system that spits out your key and go to your room. Service is lost on this staff.
Now on to the new design with the "grill" in the lobby with very poor ventilation. The only thing you smell when you arrive is grease from the fries, burgers, eggs, hash browns, etc. While it points to sales of food, it's just disgusting. Improve the ventilation or do away with the fried food. Seriously, there's 12 fast food restaurants outside your doors. Serve healthy only, perhaps, and you'll get rid of the horrible smell.
The gym is simply dumbbells, two treadmills and an elliptical machine in the size of a normal hotel room. Tight. The pool looks good and is really underutilized. « less
Read management response to this review.
Management response from Jeff Cote, General Manager
Dear Mr. Jackson DC:
I would like to respond to your review of my hotel by saying that I am very puzzled. I wish you had taken the time while you where here to speak with me personally about any perceived service failures during your stay. Instead I am left to defend the actions of my hotel so other readers might have a clearer picture of what they should expect during their stays.
First, I spoke with my manager who checked you in. Kelly informed you that she had just put the refrgerator in your room and that it was cooling down. Second, your issue about the personal trainer is simply a matter of safety. If a person is not employed and vetted by our hotel we will not recommend them. Trainers and babysitters are very personal and we will always give you information but the choice is remains up to the guest. And finally, we are not able to change rates or do anything at any hotel but our own. We will gladly dial the hotel directly for you and give you the phone but we simply do not have the means through our computers to change your reservations elsewhere.
As a final note to you Mr. Jackson and all those who read this reply - should you feel that there is something off about your stay please take the step to speak with the GM before you leave the property. It is our goal to make sure every guest enjoys their stay and there might be something we can do to find a solution. When I find out through a posting though I am limited to simply responding and letting the readers decide. Since that is the case here, please read our history and what others have to say. Thank you.
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“Friendly staff, large rooms, efficiency reigns..”
Apr 28, 2013
mojo2014samba, San Francisco, California | Trip type: Business
My experience has been that Marriott Courtyard hotels worldwide generally follow a given template in terms of layout, facilities, etc. However they are not all the same. This one is...
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My experience has been that Marriott Courtyard hotels worldwide generally follow a given template in terms of layout, facilities, etc. However they are not all the same. This one is differentiated by the VERY friendly staff, cleanliness throughout (room, gym, cafeteria), etc. Definitely a convenient pleasant location for a business trip. « less
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Management response from Jeff Cote, General Manager
What a wonderful review. It is our goal to be the cleanest and friendliest hotel among our competitors. Based on your terling review I would say that we are hitting that mark. Your kind words are greatly appreciated and I will be sure to pass them on to the team during our daily meeting today. We certaninly hope your travels bring you back to Longmont and we get the pleasure of having you stay with us once again.
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“BUSINESS STAY”
Mar 24, 2013
BIGNED, SUNDERLAND | Trip type: Business
I stayed for 2 weeks on business hotelL staff could not have been more freindly. The hotel is clean and welcoming and in a great location for resturants and bars....
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I stayed for 2 weeks on business hotelL staff could not have been more freindly. The hotel is clean and welcoming and in a great location for resturants and bars. The view from my room was stunning. I will recomened to all visiting Longmont and hope to return soon. MARRIOTT THANKS AGAIN « less
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Management response from Jeff Cote, General Manager
Good Morning BigNed: I just wanted to let you know what a pleasure it was to host you at the Courtyard during your most recent stay. The team is very thankful for your excellent review. I truly hope we get the opportunity to have you stay with us again in the near future.
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“Very friendly staff”
Mar 8, 2013
JGKramb, Gettysburg, Pennsylvania | Trip type: Business
The staff at this hotel have all achieved "excellent customer service" status. They are friendly and helpful. The room was clean and comfortable, and I had a view of the...
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The staff at this hotel have all achieved "excellent customer service" status. They are friendly and helpful. The room was clean and comfortable, and I had a view of the Front Range Rockies. I loved the pillows, they were perfect! Light meals were available in the lobby area. They were good but slightly pricey. I discovered on the last morning there that there was free coffee available, so I could have saved money by drinking it instead of paying for it at the cafe. I wish someone had told me. This did not detract from an otherwise good experience. « less
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Management response from Jeff Cote, General Manager
Good Morning JGK - Thank you for your wonderful review. It is always a pleasure for me to read such a glowing rieview about my associates. They are truly the heart and soul of this operation and without them this hotel would be like just any other hotel. But, with my dedicated team I feel that we offer our guests that little something extra that will leave you with a positive feeling about your experience with us. Than you for acknowledging that and sharing it with other tripadvisor guest. We look forward to seeing you again the next time your travels bring you to Longmont.
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“Personal touch while traveling for business”
Feb 25, 2013
Karen88Chicago, Chicago | Trip type: Business
This is a very standard Courtyard with one of the newer/remodeled lobbies but what makes this location is the staff. From the front desk staff to the restaurant staff --...
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This is a very standard Courtyard with one of the newer/remodeled lobbies but what makes this location is the staff. From the front desk staff to the restaurant staff -- all are genuinely nice and helpful. As an added bonus, they even remove the snow for your car in the morning! In all the years I have traveled --this is a first and the reason I continue to book rooms there. The nice thing about courtyards is that you know exactly what you are getting the layout of the rooms is consistent— it is clean, quiet and friendly. « less
Read management response to this review.
Management response from Jeff Cote, General Manager
Good Morning Karen88 - Thank you for starting my day off with a smile. I really appreciate you taking the time to let others know about your recent stay with us at the Courtyard. It is always nice one someone points out the efforts of our team. My associates work hard to make sure our guests stays are problem free so it is gratifying when they get Kudos. We look forward to seeing you the next time your travels bring you back to Longmont. Sincerely, Jeff.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Reservation must be cancelled by 6:00 PM the night of arrival to avoid 1 nights room and tax penalty.
Nightly Parking:
0.00
Total Taxes:
10.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Courtyard by Marriott Longmont
Standard King
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker is supplied. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Standard Doubles
Two Double Beds
Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker is supplied. You will have a shower/tub combination, as well as complimentary toiletries and a hair dryer. A desk, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Amenities - Courtyard by Marriott Longmont
Air conditioning
Alarm clock
Baggage storage facilities
Camping or barbeque facilities
Clothes drying
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Hairdryer available
Handicap accessible
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Laundry facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Office in room available
Private bathroom in room
Quiet location
Radio in room
Safe in rooms
Self controlled heating/cooling system
Shop
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Travellers cheques accepted
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Courtyard by Marriott Longmont
Denver International Airport (DIA) is 45 minutes away. Shuttles are available directly to the hotel for $25.00 one way (Shamrock Shuttle Express). Taxi fare is est. of $90.00 one way, no tip.
Airport Shuttle? Sorry, no airport shuttle available.
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Previously Known As: Courtyard by Marriott Boulder / Longmont
Based on 30 traveler reviews 
Value
Rooms
“stay elsewhere - no service at all”
“BUSINESS STAY”
Standard King
Standard Doubles