The SpringHill Suites by Marriott Norfolk/Virginia Beach is conveniently located off I-264 near I-64 and only minutes from Virginia Beach's newly developed Town Center. The hotel is also convenient to several office and industrial parks, including Interstate Corporate Center, Corporate Woods, Airport Executive Center, Riverside Corporate Center, and Central Business Park, Norfolk Commerce Park and Norfolk Industrial Park. Local attractions include Norfolk Botanical Gardens, Nauticus, MacArthur Mall and the Verizon Wireless Virginia Beach Amphitheater. Local corporations: Sentara Leigh Hospital, Geeks on Call, L-3 Communications, EDS, UPS, Verizon, CBN, Regent University, Lockheed Martin, NCR, SAIC, Wendy's International and Amerigroup.
Star Rating:
Local Attractions:
Virginia Beach Town Center, Norfolk International Airport, Nauticus, MacArthur Mall, Verizon Wireless Virginia Beach Amphitheater, CBN, Regent University, Virginia Beach Oceanfront
Hotel Reviews for Springhill Suites by Marriott Va Beach / Norfolk
4.0out of 5Based on 104 guest reviews, Very Good
Based on 108 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
51
Very Good
28
Average
8
Poor
10
Terrible
11
Most Recent Traveler Reviews:
“Friendly Staff!”
May 17, 2013
dragon-spike, Colorado Springs, Colorado | Trip type: Family
The staff always smiles, the rooms are clean and quiet, and the breakfast is good. What more would I want? Oh yes, the parking is free and there is easy...
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The staff always smiles, the rooms are clean and quiet, and the breakfast is good. What more would I want? Oh yes, the parking is free and there is easy access to the highways but I didn't hear a sound. « less
Read management response to this review.
Management response from Terry Foye, General Manager
Thank you very much for the great positive feedback about the staff and the property as a whole. We do our very best to keep every aspect of the hotel in top condition, as well as, striving to provide top notch customer service. We greatly appreciate when we receive positive comments from our guest. Thank you for staying with us and we hope that you will choose our location again if you are ever in the area in the future.
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We stayed here for one night while visiting the Hampton Roads area. The location was convenient -- not too far from VA Beach, downtown Norfolk, and other attractions. The lobby...
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We stayed here for one night while visiting the Hampton Roads area. The location was convenient -- not too far from VA Beach, downtown Norfolk, and other attractions. The lobby area was beautiful and inviting. Our room was spacious, quiet and clean -- just as expected.
We used the pool area in the evening -- we sat in the hot tub for a while and afterwards, cooled off in the pool. The hot tub was clean and it was nice that there wasn't a bunch of kids running around.
In the morning, breakfast was chaos. It was a Saturday morning, so maybe that's to be expected. But what really raised my eyebrow was all the retirees in the breakfast area. The breakfast area was so, so crowded. So many people crammed into the space, all either waiting for a waffle or the toaster. Plus, there wasn't anywhere to sit. We had to stalk people and scoop up their table as they were leaving. Add in the fact that this hotel was crawling with retirees, everyone in the breakfast area was moving at a snail's pace, causing us to get quite a bit irritated!
Additionally, nearly every table was not appropriate for eating -- meaning, many of the tables were of coffee-table height, making eating your breakfast not very enjoyable. « less
Read management response to this review.
Management response from Terry Foye, General Manager
Thank you so much for the comments you submitted about our hotel. We do our very best to keep everything in top condition and as clean as possible. The weekend that you were here, we had two large senior groups in the hotel. We hope that you will choose our hotel for future stays if you return to the area.
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“Great Stay....”
Apr 15, 2013
vetvet6, Richmond | Trip type: Family
My family and I had a wonderful stay at Springhill Suites every staff person being very polite and attentive to our needs one in particular (Ms. Katlyn) the guest services...
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My family and I had a wonderful stay at Springhill Suites every staff person being very polite and attentive to our needs one in particular (Ms. Katlyn) the guest services agent who guided me to the hotel. The rooms were very clean and comfortable. Breakfast was great as well I really didn't want to leave. We'll definitely be back soon. « less
Read management response to this review.
Management response from Terry Foye, General Manager
Thank you so much for the wonderful comments about my staff and the property. We definitely do our very best to make all aspects of our guest experience enjoyable. Thank you for choosing our property and we look forward to having you back again in the future.
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“Vacation”
Apr 8, 2013
Steyr1946, Rochester, New York
We stayed there before and this hotel is still very good. It shows a bit of ware and tear but they started a revocation in the lobby and will also...
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We stayed there before and this hotel is still very good. It shows a bit of ware and tear but they started a revocation in the lobby and will also update the rooms. The rooms are big and well furnished. The beds are very good and the bathroom are clean and big. The breakfast is included in the price and is good. The staff is friendly and helpful. But like all other hotels with breakfast, they have only one toaster with a lot of guests waiting in line. I don't get it. Get a second toaster please But I will go there again « less
Read management response to this review.
Management response from Terry Foye, General Manager
Thank you very much for letting us know how much you enjoyed your stay with us. I am especially glad to know that we continue to impress you enough that you keep returning. I would like to inform you because of you pointing out the issue with our toaster, I have purchased an extra one for the breakfast area. Thanks for pointing it out to us as we always look forward to ways that will improve our guest experience.
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“Poorly Maintained”
Mar 18, 2013
Wasuremashita, Spotsylvania, Virginia | Trip type: Family
We like the brand and have stayed at many SpringHill Suites in the past, however, this hotel is at the bottom among its peers.
SERVICE: The desk staff person (Ariana)...
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We like the brand and have stayed at many SpringHill Suites in the past, however, this hotel is at the bottom among its peers.
SERVICE: The desk staff person (Ariana) was rude and not helpful when we asked for only an additional 30 minutes to prepare to leave after we had just run a half marathon. The front desk staff also inactivated the card keys more than thirty minutes before checkout time.
VALUE: Not a good value for the money paid.
SLEEP QUALITY: The beds lacked proper support and felt like hammocks. There is a bright LED on the smoke detector that illuminates the room and you can actually tell it's shining in your face when your eyes are closed. The blackout curtains are hanging on by a thread.
CLEANLINESS: Live silverfish bugs infest the bathroom.
ROOM: The television is placed on a low table that is far from the bed, making it difficult to see while laying down. « less
Read management response to this review.
Management response from Terry Foye, General Manager
Thank you very much for your response. As the General Manager of the property I make it my point to review all guest concerns and investigate them promptly. I am so sorry that you did not share this information about the insects with me when you checked out or when you came to the desk to ask Arianna to give you a later check out than the 1 PM you had already been granted because I was the gentleman standing right beside her both times. We do, however, take great pride in our customer service and do go out of our way to do our very best to fulfill all guest request whenever possible.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
10.50 Per Person/Per Hour (plus service charge & tax)
Banquet Reception w Hors d'oeuvres:
23.95 Per Person/Per Hour (plus service charge & tax)
Amenities - Springhill Suites by Marriott Va Beach / Norfolk
Air conditioning
Airport Shuttle
Alarm clock
Central location
Complimentary breakfast
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Hairdryer available
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Kitchen facilities
Non-smoking rooms
24 hours opened
Office or business center
Office in room available
Private bathroom in room
Radio in room
Refrigerator
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Springhill Suites by Marriott Va Beach / Norfolk
From Norfolk International Airport: Take 64 East to Exit 284B to Exit 15A. Veer right through the light. The hotel is on the immediate right.
* Airport shuttle service, on request, complimentary
* Estimated taxi fare: 10.0 USD (one way)
Airport Shuttle? Yes! There is an airport shuttle.
Testimonials: Why use Hotel Planner?
"I will definitely use this service again and will pass the information along to friends and family. It was a great experience! You just type in your criteria and let your system do all of the work. What more could you ask for. Thank you so much!" R.C. - New Rochelle, NY
"The Hilton Garden Inn was awesome!!! Everyone commented on how nice Everything was...I got all the credit for the work you did and the work Keri did. I have already recommended this company to two people." J.W. - Houston, TX
Previously Known As: Springhill Suites Norfolk, Springhill Suites Norfolk Virginia Beach
Based on 108 traveler reviews 
Value
“Friendly Staff!”
“Poorly Maintained”